Best Dna Analysis Vancouver Near Me

Tesha D'Errico: Fast and accurate results in just a few days

FireDrip: Great customer service via email. I asked several questions and they were able to answer each question in depth! They also waived a $15 report fee since I was having one sent to me (included) and one sent to my potential father's address (second report not included). I was impressed with how thorough they have been with two different tests I had ordered. This made them stand out from the competition! Thank you to the support staff and Lab staff and anyone else on the payroll that work for Securigene! Great work!

R Thrower: Outstanding service!

Warlesea Fatta: This was the fastest process and very seamless.

T. HARRIS: The Face of Poetry: If you need any type of testing done, choose this company! They are affordable and reliable.

Rowland Leigh: Shipped to us fast, shipped back fast, and got the results the day after they received the swabs. Very happy with this company.

Dana Roseman: Quick service. Very responsive to ques6

Gary Lyons: Complete waste of my time money and effort. I ordered a sibling DNA test to confirm the half sibling relationship between myself and my alleged sister. We suspect we have the same father but he is deceased. The test came back inconclusive. I reached out to LabCorp for a second opinion. They informed me that they could test myself and my alleged sister along with both of our mothers. They would be able to isolate the DNA we each received from our respective mothers which would as a result isolate the DNA we received from our fathers. They would then be able to give us a much more conclusive result. I gave SecuriGene a call to ask if they could test both of our mothers since my alleged sister and I have already been tested by them. They informed me that they do not have the capability to perform this test. So much for being the #1 lab in North America. In the end, the money I spent with SecuriGene was a complete waste not to mention the time which is even more valuable. Now I will have to pay LabCorp for 4 DNA tests. I sure wish I had went with LabCorp in the first place. Also SecuriGene was not transparent. They did not explain that without our alleged father to compare DNA with our results had a much higher chance of being inconclusive. Had I known that in the beginning I surely would have shopped around and did more research to find a better test. I'm very dissapointed.****UPDATE****SecuriGene reached out to me immediately to inform me that I received incorrect information from one of their newer staff members. It was an honest mistake. They informed me that they can in fact test both of our mothers to provide more accurate results. For the miscommunication they offered to do the two additional tests and no charge to me including shipping. This is wonderful! There’s nothing wrong with making a mistake. What matters most is how you handle the situation afterwards. Thank you so much SecuriGene for being a company with a high ethical standard and excellent customer service. I really appreciate it!

Jessica Zhang: Very professional and highly responsive; quick turnaround

Imran Bhimani: Fantastic customer service!

Anna San Gabriel: Excellent customer service and very informative team!

Susan Chan: Really amazing customer service and such a great product. Highly recommended

Caitlin Ames: I bought a test it was sent out i gave my son the test and a month later i tested the guy who i didn't want to be his dad because he agreed to the test. I sent it back in the day they got the test samples i had the test within a day after they recieved the swabs. I took it to court and got the same results. Now i have 4 tests that say he's the dad. For accuracy I'd trust them. I'd use them again if i had any doubts for sure.

Taylor Myers: It's fake don't fall for it! I hope anyone who is looking for a paternity test does not go through this company. Its a total scam. They do a good job at putting the website together but dont let that fool you.

Allison Reynolds: I have had the worst experience with this company. If I could give them 0 stars I would.I'll start off with I was getting this test for me and my father, who was in his last days of life. I placed an order with them march 16, 2018. And cancelled my order march 28, at this time I hadn't even received a kit from the company. I had to go buy a kit from cvs and send it to DDC Testing because my father was literally about to die and I had to do the swabs before we put him in the ground.So, got a kit from a store, did the test on him before he died on march 21 he left us.Mind you, I called Genex for assistance in cancelling my order march 17, but they were closed because it was a Saturday so I waited and called again on Monday from someone to hang up on me when I tried to talk about cancelling. I called again for someone to tell me they didn't cancel orders by way of phone and I had to fill out paperwork in order to recieve a refund. So, I fill out the paperwork to get my money back and I receive HALF of a refund. I call in to speak to a snarky child like woman named Jennifer, who thinks she can read, and she tells me per the refund paperwork since they already sent out the kit I only get half a refund but if I want to speak to someone else about and see about getting all of it back I need to email someone about this.So, I email now. They are absolutely no help and repeat what the child like woman named Jennifer says but they try to say I received a kit because they sent it (because mail that you sit on front door steps always arrives in the hands it belongs to). But regardless if they sent it and regardless if I received ear swabs in a package (which I did not) none of that should matter when they never had to do any testing for me what so ever. I had to go to another company not by choice but by cause of life. My father died March 21, 2018 at 10:46pm genex couldn't deliver what I needed in time therefore I needed a refund.They throw you through hoops of stuff and rude customer service for no one to actually be a decent human and give me a refund. This to me says only one thing; that the company isn't legit and is struggling to make it because they are stealing $40 from people and don't deliver. I paid $89 for the kit that never came and they refunded me $39.I am writing this review in hopes of helping people and being able to refer people to where I was pleased and helped many times over. Everyone save you time and money and go to do any testing like this to DDC paternity testing instead. Great service great people and quick turn around. Buy the kit in cvs, send it off recieve results. Best of luck!!

Maserati Supa: Fake fake fake fake. I took a real DNA test from walgreens and the test came back 0.00% genex had me at 99.999...yea right!!

Sonne Blombrei: company runs on canadian time, but overall was worth the money !

Farzaneh A: I had my best blood test experience in this lab. Very clean place, the staff were friendly and skilled.

British Knight: This life lab is always busy. Staff are exceptional considering patients arrive early and are always in a rush. Have to have blood check every three months and I found them to be courteous and patient. Those in the health services do not get enough credit for what they have to put up with with viruses, pandemic, over doses, normal flu season and everyday health problems. I thank them for being there and their services.

Helia: Very rude staff at the reception. I think she didn’t like my accent, telling me about the rules in Canada while I’m a Canadian myself.

Matthew C: Generally OK. Most staff helpful and lovely. Process can feel slow and I recommend bringing printed out requisition if posible as the email and print service is a hassle.

Marcela F: Less than zero starsOne of the ladies working at front desk , is really really rude , they treat people like garbage,, very disappointed of this place and customer service 😔

Olena Skliarevska: I had a pleasant experience. I had an appointment, so it took about 10 minutes to register and take the test. The staff is amiable

clark kent: Work downtown so I normally walk-ins without appointments for bloodwork. However appts now required. Usually not too busy except the few times, waiting up to 30mins. A small lab in Yaletown with friendly staff. Mixed bags of reviews posted so your visit may vary.

Bo: Inefficient and late despite requiring previously scheduled appointments along with rude staff who treat everyone like cattle. No eye contact. No smile. It doesn’t feel like Canada in this place.

Avery Gillick: Fast efficient clean.

r n: The worse experience I ever had! I booked an appointment 3 times at Davie street Vancouver BC location and had to come with an infant. They let me wait more than an hour after my appointment time and were very rude to me and other people around. They said if I have a problem there are other locations I can go. I recommend not to go to that lab . The staff is very unprofessional

M: Slow. Rude check in. Now still waiting.....

P L: About 13 min. delay to appointment time. Quite a busy lab.

Andrei Vyrypaev: Staff is great but the business process is terrible. I cannot book an appointment online by a test type. Not all tests are provided in each and every lab. I cannot get my blood work results online as the I have to register MYSELF under my own account to see those!! However, this does not work as my lab visit number is not there on the sheet they gave me or does not fit!! Why my PHN that your should have asked me on the first place is not sufficient for my test results!????

Khalil Sepehr: Unfortunately, I dont recommend this place at all. There is a huge shortage of staff. I was waiting for one hour and there was just 2 ppl to do the blood test. I think because of the load of the work or whatever staff are not friendly.

Heidi Gherman: I did not have a very nice/welcoming vibe when I first got there.From waiting outside in the rain to not the friendliest staff asking for papers.However, I am someone who struggles with bloodwork and needles, and the girl who ended up taking my blood was sweet, gentle, quick and patient with me.

Jeremy K: Don't bother calling them for anything ever, I waited an hour on hold and couldn't talk to anyone.

Alex Yang RMT: Quick and efficient staff, got 3 requisitions of bloodwork done in a jiffy.

Michelle Tran: This is a very well run facility. Check in was extremely efficient. The staff were friendly, courteous, and fun loving with both patients and each other. I highly recommend this location.

Herman de Waal: Best LifeLabs I have been to. Nice, clean place. Friendly staff.

Talon Mann: Incredible service!I hate blood and needles to begin with so it’s important to me that the staff is understanding and accommodating.My appointment started off with a hitch when they told me they never received my requisition but the receptionist was incredibly patient and friendly and was willing to wait almost 30min for my doctors office to send the req even though this was a scheduled appointment. I didn’t even have to wait much longer for my blood test once they got it and it was quick and painless and the phlebotomist was also friendly.My experience here was 100% better than when I went to the one in Chinatown where the staff were pushy, rude, and in accommodating.

Camila Alves: Just had a blood test done and the staff was fantastic!

Alex Abrosimov: Unfortunately, they don’t accept walk-ins, here you can find a clinics accepting walk-in. The nearest one is 6540 Fraser street.

Ma. Angelica Salcedo: I went for a blood test this afternoon and the staff was amazing. Friendly and courteous.

Francis Donovan: The dark hair ,young white guy is so rude, I can't believe he hasn't been fired, a total little A hole

administration klj: The customer service is very poor and very disorganized!! Don’t recommend to come here unless you have no other alternative!!

Mi S: In & out within 7mins. Efficient and nice front desk staff and lab tech Peter. Made an appointment in the morning for the afternoon, arrived on time and got called in right away. Blood drawn in less than a minute and got to leave right away.

Munaf Patel: Good staff

aislinn boyle: This place is appointment only!!! Don't make the same mistake I did.@lifelabs please figure out a way to show this on Google.

Jannat Deol: Going out of my way to review. I watched the front desk lady yell at 3 people for not having appointments. From the sounds of it, none of them knew to have an appointment. I didn’t have an appointment because my doc told me to walk into any life labs. I know it probably frustrating to have the same thing happen over and over, but yelling at people cuz they don’t know isn’t really acceptable.She also berated me for washing off my urine test before giving it to her. Sorry, next time I’ll hand it to you covered in my pee.

Marilym García: Even though I got confused about my appointment time, they were very kind and I only spend like 20 min there with my labs done.Thank you!

Michael: This is my neighborhood LifeLabs which I visit when I get a requisition from doctor. You need to book an appointment though. After booking and showing up I've never had a problem and their staff is polite and efficient. One of the staff even warned me that one test would incur a triple figure fee because doctor didn't specify a diagnosis. Thank you.

Susan Jung: The lab closed at 2pm today, January 6 due to inclement weather. No one from the office had the decency to call the patient to inform them of the closure. So anyone with an appointment after 2pm made their way to the office through the snow and slush to find the door shut.Time and effort to get my elderly parent to the appointment not worth anything to the lab

Nathan Lim: Fiancé went for a blood test. The 40 something year old lady with shaky hands jabbed the needle way to deep into her arm causing a shooting pain down to the hand and a burning sensation at the site of the incision.

Christinah H: Only good thing is they managed to take me in earlier before my scheduled appointment time. Not very friendly receptionists, and the lab tech who administered my blood test was extremely rude and made some rude comments about folks who don’t particularly enjoy getting blood tests done. I highly don’t recommend making an appointment at this lifelabs, such unpleasant interactions with staff.

AKR: Very unhelpful and unpleasant staff.

kawaii hatchiko: Horrible service. My dr faxed in my lab request. They could not find it and said that it was my fault. Given the run around even though I booked an appointment. I have severe anxiety and it caused me to have a meltdown. After having to call my drs office wait on hold, wait for them to email me a copy of the request. Go back inside and have to wait because now my pre booked appointment is missed. It was such a gong show.

Nidhi Awasthi: I have been to this location for blood test . The staff has always been good, but unfortunately on a snow day and after fasting for 12 hours I went to this location .The brown South Asian Lady at the reception was extremely rude and hostile . I hope to get the same efficient customer service as they had provided earlier. Thanks!

Natasha Lu: I have had the WORST experience with LifeLabs Travel PCR Tests. If you do use them, make sure all your details are correct and your middle name is included because they DO NOT provide refunds quickly. Someone told me to just purchase another one and request a refund (they said it would take a few days). I asked for the refund on JULY 7 and its been basically 4 MONTHS (OCTOBER 27) and I still have not received it. This is completely ridiculous.

Mike Li (李心爱): The staffs at this LifeLabs location are friendly and professional.

G Rav: Worst Customer service...most rudest staff who literally scream to tell us what to do. Firstly , We have common sense to know about our appointment. Secondly stop judging people by their race.Treat every client equally.

Adrian Chan: Walked in without an appointment. Was done within 20 min. Friendly and personable team!

Michela Paita: For the blood test are very professional and good, always a positive experience

Miss B: They’re just a bunch of incompetent people. I paid for my blood test & they never faxed them to my doctor. I called over & over, nothing. It’s been more than a week.

youngmin kim: First impressions are important. I've been to many lifelabs, but I've never seen such a depressing place. When I first entered, I greeted the guests with a smile, and explained each one kindly, eliminating the fear of blood extraction.I felt like I was being served at a top-class hotel. I will only come here now. For the rest of my life!

Quem foi naninha com Wendy Silva, no Canadá: I’ve been there twice and both of time the staff was rude.They don’t even say “Good morning” 👎🏼

Pablo Espinoza: The staff are very rude. They treat customers terribly. Go to a different place. The people working here have extremely bad manners. It's disgusting.

Naz: Friendly staff and there’s barely anyone there!!

Sarah Wu: Even if you have the time to wait.. this lab is Appointment only.. if they are not busy, they might fit you in.. today, I was just in to pick up a Fit Kit, and I have a 45 minutes wait for processing.. in the old days, it only take 5 minutes to slap the sticker on the kit. 🤷🏻‍♀️I did observe the lady with the glasses.(Robin). it’s not her fault that the system is what it is.. she is knowledgeable and matter of fact and she is doing her best. Half the time she is explaining the process of online testing for people that needs to be doing random testing via ArriveCan tests, etc.. (up 1 star for the staff doing their best)

amin Moradian: Right on time

Danika Cahill: I have been coming to this clinic for 6/7 years and have had nothing but positive experiences. Everyone is very kind and patient. I havent been here since before covid. It was an hour in and out. The staff are very busy, I feel sad for them, but they remain professional and calm.

Rashmi Rajpal: The staff is very rude. I walked in ans got an appointment after 1 hour. I was waiting in the waiting area, and someone else walks in after me and gets an appointment after 30 mins. I asked the lady that why did she do this, she replied to me sorry that I missed out on this.Like how difficult is it to check the calendar.Instead of apologising, she was behaving as if it was my mistake.This branch needs to change their front desk.

Jimmy Lama: If you live downtown and think you will save time coming to this LifeLabs, you’re wrong. Even with an appointment, I waited for over an hour. I’ve gone to other LifeLabs and no queue / friendly service.Advice is simple: avoid.

Del Davis: Perhaps people like Adam weidl (sp?) Could realize how he embarrassed the "chin beard" female receptionist.The very same level of humiliation he felt he received,but Adam chose the world scale compared to a few people in an office.Classy move.This insensitivity renders your review irrelevant.

Shawn Yeganeh: Booked online, had three tests done and I was out the door in one hour. Sorry about the people who had bad experiences but I don't get it, this place is perfectly fine.

Danica Witzke: Went in here today for some blood work around 115. Usually I'm given the option of which arm I would like them to draw from but not today!He chose my heavily tattooed right arm and after putting the needle in my skin, fumbled around under my skin for at least 10-15 seconds looking for a vein.I've had blood taken plenty of times and am a regular blood donor and this was the most painful experience I've had in regards to blood being taken.I was surprised how short the wait was considering I didn't have an appointment, so that was a plus.

Lavin Moolchandani: i don’t think anyone really takes their time to read these reviews because if they did read it they would know the old lady with glasses needs to be fired right away. she’s very rude, no communication skills, and doesn’t allow the customer to speak she just kept cutting me off.save my spot is a scam you’ll never be checked in with the time given to you on the app/website, you will have to still wait for at least another hour.when sick patients arrive for blood work you would imagine they are being treated properly however this location is the opposite makes sick people to end up getting even worse with disgusting behavior and attitude from their staff and the old lady on the front desk.

Lani Dracl: Don’t bother. No point in save my spot.Chemo patient here, waiting.

Moose “Moosehorn9” Horn9: Amazing service!

Pavlo Kostrytsia: I did a blood test here today's morning. There was no queue. Hence I spent less time here than expected, even though I checked in through Save My Spot. Moreover, I got the results available the same day. The staff is polite, friendly, and professional. Excellent job.

Matthew C: Staff were trying but it was a shambles. So slow to see a handful of patients. Using different requisition email to other branches. Unacceptable.

Piotr Wieczorek: Really unfriendly, slow, rude front desk service. Also, the nurse asked me for the sample location of a swab I handed him in a tiny room packed with people with a complete disregard for my privacy of such sensitive information. When I said they can read it on the label, where it’s written in bold letters, they were visibly grumpy. I don’t think this person is enjoying their job or should be working a job based on helping and respecting others.

J Lum: I had extremely low expectations based on all of the terrible reviews so I made sure to plan ahead. I used "Save My Spot! ™" and walked straight in at the time I was told to arrive. The woman who helped me at the desk was friendly, professional and courteous.

Kirk Lima: Even with booking in advance they shift people around and make you wait forever. Kept skipping my name in line and assisting other patients. They are slow, rude and argumentative.

Laurelle Santana: Did a walk-in at this LifeLabs location today and it was by far the best blood work experience I have ever had. Efficient and excellent service.

Gaeez Shpoon: Fast, friendly, efficient staff!

Michael: They're super busy all the time but despite that the staff are very professional and take the time and care to do things properly.

Hannah B: Friendly enough staff, I only go by booking an appointment and even then you rarely get seen on time.

LA: Save My Spot is not a reliable system at this location. What is the point of calling it Save My Spot? You get bumped often without warning. Should be able to get text message alerts. Also, the staff at the City View (West 7th Avenue) location are quite rude & need to be retrained in client service. They do not make ANY effort to protect patients’ privacy. In addition, my husband attended this lab for blood work. He has prominent veins, yet the laboratory assistant dug multiple times in his vein with the same needle. He told her to stop as he felt like he was going into shock & she left him ALONE in the bleeding station. She didn’t even have him lay down. He was extremely pale when he arrived home. He never went back to get his blood work done! Completely unacceptable!

Mark McGregor: This clinic is pure chaos. There's an air of poorly-concealed hysteria from the moment you walk in. It's a small space, but the person working the check-in practically shouts everything so you know exactly why everyone is there. I booked my appointment online and still waited an hour before I was given a room. Will try the one on Broadway next time.

Sonia Deol: Save my spot never works at this location. Always at least double what’s is quoted. And they don’t care.

Gavin Thorburn: This location did not honour our online check in. We were there with 15 mins to spare but there was no reception person and we waited so long our check in expired and they would not give us our spot. So upsetting!! We went to the west Broadway life labs location and it was MUCH better

David Bremner: This place is a total disaster. I used the app to "save my spot" but when I got there they just stuck me at the back of the line and I waited an hour. It was my mother getting the bloodwork done and she's recovering from a severe stroke so the wait was terrible for her.Staff didn't care... were rude and dismissive (if they even talked to you at all).The waiting room has people jam packed with no social distancing.

EpicSocksProductions: Check in ladies weren’t especially friendly but they were by no means rude, they were efficient and that’s how I like it! The online check-in was great, I spent a total of 20 minutes in there including the initial wait time and tests.

Karen Swaffield: The front desk staff are rude and unhelpful. Their paperwork seems to be more important than the client standing in front of them.

Sunmin Park: The front desk was short and unfriendly. She also doesn’t appear effective using email when searching for requisition. Even with “save my spot” it was a much longer wait than estimate. Other LifeLabs are much more efficient, fast at processing and friendly.

Zoe Turner: Efficient and pleasant staff–despite extremely rude patients.

Dalini Maharaj: Just wanted to share that I had a seamless experience today. I booked an appointment ahead of time - I think that's the trick to getting processed quickly.*** I saw a complaint by other reviewers - yes, indeed, the receptionist is also the person drawing blood. But their office is small and presumably, the lab must limit the number of people in the office at any given point due to COVID-19. The staff were working very hard, multi-tasking and were efficient. I was also treated very nicely, both by the receptionist and the other lady who did my tests. No complaints about my experience.***I contrast this with my drop in experience using SaveMySpot at a different location a few months ago. I was waiting in the blood drawing room for over 20 minutes.

Mo Fel: Slow service. More concerned with shuffling paper than servicing clients or drawing a blood sample. This is what you get with a monopoly.

Mike Kim: Don't go here. They had one person doing everything from reception to the actual testing. The receptionist actually turned me around to another location. I am at the Yaletown location now and they are way more organized.

Wednesday Addams: Definitely understaffed and rushed. Lady that took my blood was nice. Lady that did my ecg was nice.They told me to put urine sample in cupboard after I'm done I was in testing room. Could not find cupboard. Receptionist says put in washroom!. I can't find washroom because it's my first time there. Receptionist gets short at me and grabs my pee container out of my hand. They should just point out to patients where washroom is before spazzing on them.

Chrissy Havok: Staff is unfriendly and rude. All PHI is shared publicly amongst all clients. It’s truly a ridiculing and degrading experience. Do not come here.

Elliot G: They were 35 min late for a prebooked appt

Leonie Adler: The star is for the staff that put up with working in this lab. Understaffed and too small for the amount of bookings. Always late for BOOKED appts. Yesterday was 45 minutes late. Staff state bookings are every 5 mins. Only 2 rooms. Lifelabs knows this. Suggestion: book appts further apart so staff dont have to put up with disgruntled patients.....and hire more staff!!!

Shayel Fisher: Inconsistent expectations. Get your stuff together

Jag M: I’ve been waiting for my appointment for over 30 mins. No regard for anyone’s time. I don’t know what these ladies in here are doing. There are I think 3 but I’ve only seen one. The company really needs to do a better job in organization and management here. This is absolutely absurd. Avoid this location for sure. I don’t even hear anyone talking to clients and the waiting room is full of 10 people. What’s the point of making an appointment.One lady was waiting here for a hour now and counting. Oh and it’s an appointment only center.

Stan Paponov: Not going back there

stephanie k: Sitting in the extremely crammed waiting room currently 30 minutes past my appointment time. Go elsewhere.

Shale Gudmundson: Constant back up always having to wait for appointments if you can avoid it don't go here I'm sure they try hard

Nick fararis: The staff is amazing and fast I was thier by my appointment time the desk lady was welcoming and gracious and professional the staff whom conduct the blood work had very big smile on thier face and very experience and friendly and professional service Thank you!

John Noonan: Friendly, fast, and professional!

Christopher Wulff: Without a doubt one of the most poorly run operations I’ve ever had to frequent. An appointment-only place where I’ve never been seen less than 45 minutes after my appointment time. If it weren’t so much more conveniently located to me than the others, I would never go here again.

Yoony: I felt the facility could use a really good cleaning. Lots of dust and dirt on the chair and room where blood is drawn. Surprised at the level of cleanliness (or lack thereof) particularly in this hyper-sanitized way of life lately.

Scott Harrison: First off the staff are lovely and incredibly hard working. They do an amazing job considering the conditions they’re working under. It’s like something out of a Dickens novel. There is no receptionist so the two technologists are run off their feet. It’s incredible to see. Not only are they checking patients in, they’re answering the phone and answering questions on top of their main job.The office is cramped and rundown. LifeLbs should be ashamed.

Dan Berk: Incredibly understaffed, and the staff they do have there is INCREDIBLY rude. i dont think i have ever heard them say please once.if your appt is at 2pm, dont expect to get into the booth until minimum 230, 245, they are so so so so so behind its ridiculous.will never go to this one again and i will be making a formal complaint to lifelabs.

Neil Bailey: An appointment is scheduled for every 5 minutes but the check in process takes longer than that for each person. So they are always behind and the waiting room is full of disgruntled people who have made appointments which are not honoured on time. This is a corporate problem rather than the fault of the staff - it is under-staffed and unfortunately that means the staff get the brunt of people’s dissatisfaction.

Marie Bomber: Been here a few time now: they have never been remotely on time, space is visibly dirty, staff is rude, the phone never gets answered, and usually no one is even at reception or acknowledges your arrival/their delays. Also don’t have masks out, despite them being required.For a medical center, this is all pretty concerning.Edited to say the young guy who actually did the blood draw was great; fast, efficient, friendly.

Asuka Forest: Even with an appointment, you wait 30 min or so. I don't find it but my child finds the staff to be rather blunt and at time rude. But I suspect they are very overworked.

Murat Magrebi: No walk-in, but you still have to wait about 1 hour long.

David Brown: Absolutely brutal. They were running 20 minutes late for my scheduled appointment, and when I had the nerve to ask politely how much longer they were incredibly rude and annoyed and said it would be another 20 minutes. No excuse to be so off schedule and rude.

Emmy: for bookings only you expect to be served within a 10-15 min period max of apt time - severely unstaffed. Staff is short & cold. Would never book again.