Best Fashion Jewelry Stores Vancouver Near Me

Melissa Carla De Guzman: The welding that I booked an appointment for was fine. My issue is with customer service and the quality of the jewelry. I bought a ring on 4/12 which I barely wore & knew what the material was made of. What I did not know was that that the piece was going to tarnish in several days. I bought pieces from amazon that is gold vermeil & it has lasted longer that the piece I bought here which is super disappointing since the item was $75 and the amazon piece was less than $20 and it still has not tarnished on me. I reached out to customer service on 4/25, no response. Reached out again on 5/4 and nothing. I also commented on one of their IG posts & still no response. This place is literally trash when it comes to their customer service. Definitely don't recommend.

Anisa Maya Dhanji: Purchased a pair of $200 earrings that I had been waiting to buy during a sale. Unfortunately, I felt they were too small compared to the website photo and simply was just not the "fine jewellery" quality I had been hoping for. I contacted Customer Care, but they explained that they could not offer a full refund as their policy states that they do not accept returns on sale items. This was not explicitly listed. And regardless, for a fine jewellery to not accept returns for a full refund is an outdated policy.Customer Care offered me in store credit, but I have denied it as I do not wish to shop with them ever again.

Devon Hauth: Amazing customer service! Truly personable, knowledgable and kind. Everyone there is easy to talk to and very welcoming. They helped me with my bracelet repair with no problem and I will definitely be going back!!!

Sylvia T: I am a long time lover of Melanie Auld jewelry and own several pieces ranging from vermeil to solid gold. All their pieces are gorgeous, unique and well made. Their customer service is sublime. I've purchased jewelry from other popular Canadian brands (Leah Alexandra, Mejuri) and Melanie Auld's customer service surpasses everyone - they promptly reply and solve the issue quickly, whether it be a repair or receiving a wrong item.I will forever be purchasing their beautiful pieces.

Mikayla Vander Helm: My sister and I got our seconds pierced in 2021 and had an incredible experience and service. Unfortunately, we went to the newer location spring of 2023 and it was the opposite from incredible. We booked an anklet welding service for our girl friends birthday, hoping to share the incredible experience we had received two years prior. The service was poor, the girl doing the welding was nice, but didn’t make us feel warm and fuzzy! Tried to create conversation with the staff and felt judged and rushed. After spending hundreds of dollars the three of us left feeling underwhelmed and slightly disappointed. Will definitely not be going back to the Vancouver studio. Love the jewelry still, and will continue to order online.

Dalini Maharaj: Decided to visit before purchasing an item I saw on their website. Glad I did. The Cooper ring looked and felt realllly cheap. And it's listed under "made to order" wedding bands. My impression of this place was, sells poor quality items boxed in pretty packaging at a steep price.

Sophie C: Love the attention and care I received from the staff as well as the beautiful interior design of the store!!

Oshin Arora: the jewellery is amazing, but the girl who welded it on for us was a little dry. we were hoping for a conversation maybe, but besides that amazing experience

Jennifer Bell: Had an amazing piercing experience here. Kayla was super patient in making sure her work was perfect (which it is!) Had both my second ear lobes done, hardly felt a pinch and they are healing super well. So so happy with the whole experience and result! Thank you

K M: Beautiful items, great customer service

ashley h: Beautiful jewelry! Great service and quick delivery. Can't wait to surprise someone with this on Christmas this year.

Lisa: Sydney and Peyton’s customer service and people skills are exceptional. Both women were patient, helpful, understanding, knowledgeable and so much more with me. I can’t thank those two enough. They both have great passion for their jobs and the care that they show for each customer is genuinely there, none of that went unnoticed with me ladies, each and every :) time that I visited the shop. Thank you.

Christi Volden: Jewelry is STUNNING, and customer service is TOP NOTCH. I had a damaged item and they went over the top to make it right for me, I will definitely be buying from Melanie Auld again. Thank you!

Eva Yung: Super sweet staff. They made both of my welding experiences memorable. Anyone looking to get spark bracelets need to come here.

Arsayyy: Great service and quality of products!

nicole: Beautiful designs. Good amount of fine jewelry. Staff were 10/10 helpful, kind, and attentive. Some of the best customer service I’ve experienced! Right off the bat I was asked about the price point I was looking for. I was given tailored advice and worked with the sales associate to create a unique stack of rings. The store is beautiful as well. Highly recommend.

Taiah Repstock: Such a great experience!I spontaneously popped in last week while in the area, after getting some new piercings across the bridge.Asked the sales person for some help picking out a few pieces to curate an ear stack that would be comfortable, long lasting, go with everything, and fit my style. She absolutely nailed it and it was so fun picking out the pieces with her. The customer service was exceptional and the environment was so welcoming.My new favourite jewelry shop (and I’m incredibly picky).

Zoey Hoang: My friend and I purchased two permanent bracelets with the zodiac sign charm at Melanie Auld Vancouver. My friend’s one got broken at the weld a day after that but that was no big deal because we could get it welded again for free within the coverage period. However, mine was worse. It was the charm that got broken into half and the zodiac sign was gone, only the connection ring was left. This was not what we expected from which called the “permanent bracelet”. Fortunately, we went to the store again and got everything solved. My friend’s bracelet was welded again, better this time. I got refunded for the charm because it did not last for a long time. I think in order to keep the zodiac sign charm safe, you need to be extra careful, especially with the one like aquarius with some sharp details. Nevertheless, the bracelets themselves are gorgeous and very elegant. Overall, my experience with Melanie Auld was good.Customer Service: 5/5Email Responsiveness: 5/5Products’ Quality: 3.5/5Overall: 4/5

Angie C.: Giving MA a 3-star review for their great customer service, design and packaging. However the overall quality is disappointing, especially for the price point. I have three pairs of earrings and two bracelets and all but one piece has not maintained its integrity, the one piece I rarely wear. Gold plating has is scratched and worn on two pieces, one bangle has become completely bent and misshapened just from regular wear and one of the earrings broke after a short period of time and had to be replaced. I have cheap fashion store jewelry that has withstood regular wear much better than these pieces. Very disappointing as I do find the designs to be beautiful. I would not purchase additional pieces after owning these.

Allison: The pieces are pretty but feels cheap. The branding feels cheap. I purchased a few pieces at once online and made clear notes that 2 pieces were gifts and requested for 2 gift boxes. All jewelry came in one gift box so now giving a gift without the branded box. I sent an email to customer service 2 weeks ago and have received no response. Very poor experience.

M R: Priscilla delivered amazing service!

Alex Marcelo Pinero: Amazing staff and selection. My new favorite jewlery store in downtown Vancouver!

Ken Garinger: Helpful

Ingdarin Teetipkaiwanporn: I Bought some jewelry recently from here. Jaydip was patient and explained details about the product well, which helped me decide what to purchase.

Linda R: Lots of selection and sales and need time to figure out what I really want so I don't buy on impulse .

MaNJoT SaRaI: Huge collection of luxury watches. Great customer service!Thank you Jayelip for an amazing experience!

mrgoggles17: Me and my buddy went in to buy a necklace for his girlfriend. Kimberly was of huge help and was very precise in the way sold the meaning of each necklace. She even convinced me to ask out the girl I like. Thank you Kimberly.

Angela Greyeyes: Very helpful and very nice lady that helped me.

Qq Rr: I love ❤️ this store . Katy and Maryam are amazing. Always helpful and easy to communicate with. Well done ladies.Tala..

Allen Chen: Recommend Kimberley to help you shop at Ann Louise. She is a product expert and provided the best service I’ve had in retail in a long time!!

Rahul Surianarayanan: I bought a watch for my wife’s birthday and the sales person Kimberly helped me very well throughout the process. They also did a pretty gift wrap. As a customer I felt very satisfied with her service and would definitely contact her again for jewelry purchases.

Treshaun Thompson: Kimbery went out of her way to help me 100 percent will be going back great service

Maryam Adeel: Kimberly assisted me and my husband. She is amazing, she is really Patient, energetic and paying attention to the details and what you are looking for. I wanted to buy ring She showed me so many good rings and designs then she helped me with resizing she is Awesome i really liked my ring she have a great taste im very satisfied and she is so friendly very nice customer service special Thanks to Kimberly from Maryam And Adeel

Int Med UBC Hosp: I had the most fantastic Longines watch buying experience thanks to Kimberly. She was able to order the watch directly from Switzerland and it came weeks before expected, and is even more beautiful than I had imagined. I have never had better or more warm and friendly customer service in my life. Thank you very much. I wish I could add more stars!

ranvir arora: Kimberly went above and beyond to help us. Absolutely amazing customer service. She does her job exceptionally well and made our visit very pleasant. Very dedicated and knowledgeable. I will be back.

harley quinn: Very nice and beautiful jewelry kimberly helped me alot she was very friendly and wrapped the jewelry i bought very nicely. She sold me the gifts for my mom, grandma and neices she made me feel at home and welcomed, and cathy too. Very good place I recommend it strongly to everyone looking for great deals and customer service

Jemma Cornwall: Great selection of wedding bands, everybody is very patient, helpful and knowledgeable!

Amanda Grant: My boyfriend and I travelled to Vancouver from Victoria for a show for my birthday. Before we headed for the ferry he took me to Ann Louise where we were extremely well taken care of by Kimberley!! My boyfriend told me to “pick anything you like”. A little out of my comfort zone, Kimberley made the process comfortable, fun and even relaxing!! She was so attentive and genuinely cared about the process. In the end I picked a beautiful promise ring and got it rebuffed in Victoria! Thank you Kimberley for making us smile and being so helpful!

N-Q Chang: We needed to resize a ring, and had less than two weeks before our departure. When we explained our situation to Kimberly she solved our problem with efficiency and a big genuine smile. Thank you again Kimberly, you're a gem!

Aadhila Akram: I went today to buy a ring for my mother in Pacific Center! 3 (1 young lady 1 young man & 1 looking elderly woman) sales people were there. The elderly looking sales person was talking to a set of customers. I spoke to the guy because he was infront he was so ignorant when I asked for choices. The other young lady was just staring at the entrance. I left the placebuying nothing because I thought they didn’t want to sell their accessories because the sales people were ignorant!!!! I kept on talking asking for the ring collection for my budget! he was so slow like a snail not even speaking a word properly! which made me so angry so I went and purchased from another place! I felt so sorry for the owner!

Bunnybuy.ca北美兔姐: love Tiffany！ very nice and friendly stuff! Thank you Emily show me such beautiful Jewelry!

MORI N.: The service here throughout the years has always been consistent.Acknowledgement, attention to detail and relentless assistance to guests of T&C has never been compromised. As a customer of Tiffany's for many years, I've always been happy, felt appreciated and have yet to find another place which matches its quality and relentlessly stunning designs.Yesterday, I went in to have a couple of my rings resized and the gentleman that took care of us was so professional, friendly and an absolute expert that it felt like they had upped their game even more....from a level of service that was already wonderful.Having been in the US for a few years and coming back to our Tiffany's we were taken care of by Luc Stofati at the Burrard location, and it was such a pleasure, as he embodied everything Tiffany's stands for.....Quality, Care and Class.Oh...that 1837 Blue....how you still shine so brilliantly.

The Hotel Diaries: Tiffany & Co. is one of my favourite stores in Vancouver because they've got a great meet and greet approach when you get there.I have bought a few of necklaces as gifts (and to treat myself) and I always leave happy with the way sales associates are attentive and made me comfortable during my time there.I'm pretty much a shopper who knows what they want and they've always accommodate around it.

Yanhong Li: There is no chicken in the chicken noodle soup. I have bought it twice. I won’t go again

Ayo Mayo: Bought a necklace here! Beautiful store and great help from Monica :)

Michael Clemente: The staff wouldn't help us out. Security guard was rude. So we went across the street and bought a cartier watch. Guess there's a dress code or something?

Kevin Feng: If you are looking for an engagement ring, you must see Monica! She has helped me out tremendously over the past year looking for the perfect ring (we had very specific carat, colour, etc. requirements and on a tight timeline). We ended up finding it in another country, and she guided me through the process every step of the way getting it to Vancouver. Excellent experience, I would highly recommend to anyone looking for a ring.

ふふふ: Staff customer service was very good.She listens to what kind of things I wanted and introduced me to the right ones.The only disappointment was that when we asked to speak with a staff member about a school project, we were immediately turned away without checking anywhere.

Carly Chadwick: Excellent staff & excellent service :) Lindsey F. helped guide me and my partner to pick out the most beautiful engagement ring! She was knowledgeable and answered any of the questions we had. She made the whole experience delightful! 3

Mahshad: Love my engagement ring

Leanne Pariser: A BIG THANK YOU to Kurtis Jong, and all staff present, for giving our family an unforgettable Tiffany’s experience!! It was our daughters’ birthdays, and I wanted to plan something special for them. I pre-arranged the appointment with Kurtis. He ordered two sets of pearl earrings, and had them ready for our appointment. Our daughters were welcomed into the store by the entire staff. We were brought to a private room, where the earrings were wrapped and waiting for them. Kurtis paid impeccable attention to detail. There were macarons from Thierry Alberni. Kurtis did a brilliant job helping the girls try on their new earrings, and rewrap their old ones. We sang happy birthday, and the girls were able to try on some beautiful rings. It was a magical day, and we could not be more pleased. Thank you Kurtis and staff for the exceptional memories!!

Michael Lalande: Purchased my wife’s engagement ring 11 years ago received excellent service then. Recently we dropped off the ring at the Burrard St store for a repair (same store we purchased it from) Monica processed the repair order and was lovely to deal with. I followed up with them to coordinate them mailing it back to me as I live on the Island and everything was done correctly and as promised. The employees at the Burrard St location are all wonderful to deal with, I highly recommend them and Tiffany & Co as a company. I felt valued as a client and will continue to do business with them in the future.

George Kronberg: Bad customer service. A bracelet was bought at this store and broke soon after. We live on Vancouver Island and with COVID were only able to get to the store now. For a simple fix (literally one chain link broke) we were quoted 150CAD. This seems unreasonable and considering the chain broke within the first year it should have been fixed for free.Tiffany seems to be suffering from an exaggerated sense of own importance while quickly falling out of relevance.

Graham Charles: Store is oppressively hot. Seems like no ac is running.

Eugenia Esquivel: While I'm a big fan of Tiffany's jewelry and I have many things from here the service at this location is always terrible. There is no one ever available to help and they never pick up the phone. Better go to Holt Renfrew.

Devon Squire: Once I am able to pick up my purchase, it will be the last time I deal with this company. When I initially ordered the Item, I made it very clear that I would need to have someone pick up the Item for me. I explained that I was purchasing the item for a friend, so his wife would not see the transaction for the item until after their Anniversary when he would pay me back. They took down the information of the person who would pick it up, and let me know that everything was fine. Immediately after the payment went through, they phoned my friend ( Almost blowing the entire surprise for his wife) and told him that they do not allow 3rd party pick ups. And a few hours after they bothered him, they decided to phone me and give me that information as well. My work schedule does not coincide with the stores hours, thus the reason for someone else to pick it up for me. Now, after exhausting all avenues, including Fed Ex delivery, which I also cannot do, because of my work schedule, I am forced to take time off to go and pick up the item. This would not be an issue, if at the start, they would have told me no 3rd party pickups. Terrible customer service, out right deceitful on the sales end. Oh and I forgot to mention, between my initial call to purchase the item, and the payment going through, ( A matter of Hours ) the price jumped $150.00, with no phone call or information as too why. I just received the bill with the price increase.

Nick E.: We came in to browse a few things while on vacation from Toronto, but were absolutely blown away by the first class service offered by Byranne. She was highly knowledgeable and let us try on many things and walked us around the store. Highly recommend!!!

Mitra Mansourian Fard: The service is amazing. They helped me find a gorgeous ring. My kids were happy there while I was exploring. They give tiny colouring sets to children and offer drinks like water, juice etc. Love the place. Absolutely great!

P J: When we only wanted to browse they were very welcoming and friendly unlike some other nearby stores. This played a big part in us coming back for the big purchase. Kudos to the staff

Kelly Parent: Wonderful, top notch personalized care from Susan C.I felt great about my purchase.

Nathalia Vancouver: I don’t care how beautiful their jewelry might be or about their quality; the human aspect always comes first. I heard from the owner after saying that she lost a client due to being unhelpful to size a ring that she DOESNT CARE because that are people going there all the time!!! Do you really want to support this local business??? I don’t. I went to a different jewelry the same day and guess what: they got a life time client after altruistically helping for no reason!

Diane Randall: Excellent selection of jewelry for adults and young girls. I bought a pair of beautiful emerald earrings for myself and a necklace for my grand daughter, very impressed. The ladies are so great to deal with. I definitely recommend.

Pamela Nahal: I've been going to Elsa for over a few years now. I purchase my rings, earrings and necklaces from here and also for my nieces. The ladies are very personable and make amazing custom jewelry. Ideally if you want good quality and stylish jewelry, Jeweliette Shop is the place. I've been a repeat customer for a few years now, jewelry is on trend!

Michelle Chan & Lisa Lee-Truong: We love recommending Jeweliette Jewellery to all our couples needing beautiful accessories to enhance their wedding day! Thanks for always spoiling them with your sparkles!

Sydney Power: I personally have a beautiful collection of Jewelry from Jeweliette and each piece is perfection, I receive so many compliments on the jewelry. I highly recommend Jeweliette to all of my brides for not only beautiful jewelry, but impeccable service

Jack Smith: The crystal inside is burnt (it is not on the crystal surface so it is not because of the perfume) !!! photo is attached . The back of the earrings are all black ! (because the material is not a real silver sterling , it cannot be restored)I was so ashamed in front of my girl. I paid $450 for this !As I read your answer to this complaint , as an RCMP officer I suggest that you seek mental help .

Brooklyn D Photography: I got jewellery from Elsa for my vow renewal and LOVED my pieces!! Since then I have gotten numerous other items. I love that you can wear jewellery from her that looks like it’s worth a lot without having to break the bank on real diamonds! She also has some really great unique items.

Rowena Leung: Fantastic mom & daughter jewelry boutique! I've been shopping here since 2011. Elsa Corsi created a tiara for my wedding and I've been in love with her sparkles ever since. Over the years, I've bought everyday earrings for work and statement pieces for special events. Now, as a mom of 2 littles, I buy my beautiful studs, hair clips, and everyday fashionable pieces to add some fun into my step! Everyone needs a little glitter, especially during a pandemic! Madalena & Elsa ALWAYS take care of me and these 2 lovely ladies will definitely take care of you!

Margaret Lai: You can always tell when someone is wearing and Elsa Corsi piece, because it sparkles across the room! I really enjoy my earrings, ear-climber and crystal comb I have purchased over the years. I always recommend my bridal clients to go to Jeweliette because I know they will be delighted with their bridal accessory.

Angela Loewen: I bought my wedding earrings from Jeweliette seven years ago, and they still look as gorgeous as the day that I bought them. Everything they make is excellent quality; the sparkle is fabulous, they don’t hurt my ears, and they stay on well even though they are a moderate size. I get compliments on my earrings whenever I wear them. They are beautiful heirloom pieces and worth every dollar.

Sheila Vanstone: I have been a client for 25 years. I have an extensive collection of Elsa Corsi pieces. I have purchased her pre made creations and also have worked with Elsa on many custom pieces. Each piece is a treasure and has stayed in perfect condition for as long as I have owned them. The quality and craftsmanship are evident. (I actually prefer simple clothing that highlights my beautiful pieces.) I cannot say enough about the quality and customer service I have received throughout the years.

kristina c: I purchased my beautiful wedding jewelry from Jeweliette as well as my bridesmaids necklaces. Elsa Corsi crafted the jewels for my special day, and, even after eight years, they are gorgeous and my go-to for special events! You won't get better personalized service. Totally recommend!

S&P Lavin: Incredible personal service and expert craftsmanship. So thankful for everything you have offered us and our amazing clients. So thankful to have you in Vancouver.

Serge Jean Laviolette: The two most beautiful women in the world with a love and passion for sharing their amazing universe in jewelry and fashion bons mots!!I highly recommend a must see visit of their loft-atelier!!I for one miss seing them I went back east to live!I have known Magdalena and Elsa since 1993!!There are ladies with the most generous heart ❤️ and counsel for all things for accessorizing and beautifying your wedding day!!!

Andrea Catt: Been a long time customer and has wonderful Jewellery and very easy to communicate with, very helpful and pretty good prices, always felt welcomed and highly recommend. Maddy and elsa are very helpful and friendly ppl.

Christene Sache: Jeweliette Jewelry is a wonderful store with great service and quality products. Elsa designed my wedding jewelry and they supplied the rest of the bridal party with pieces as well. The custom designed pieces were stunning and everything I could have asked for! I told Elsa my vision and she brought it to life better than I could have even imagined. I have continued to add to my collection and pick up pieces for my nieces and step daughters for special occasions and I’m never disappointed. Elsa and Magdalena provide excellent service and I can’t recommend the shop highly enough!

C Baby: I absolutely love this Gem. Madalena and Elsa are a great team that take pride in what they do and the products they carry!! I have found them to be very patient and personable people and theirJewelry and accessories are GORGEOUS hand-made custom pieces that you will cherish forever!!I can’t say enough about these ladies and their business, just that I’m a fan for life 😍🔥

Jasalyn Thorne: Always a warm smile to greet you into the shop. Super helpful and knowledgeable to find that perfect gift for you and those you love.

Kelly Trerise: A beautiful shop with exquisite jewelry! The small business owners are not only creative in their jewelry design but wonderful women who are passionate and easy to chat with! I’ve been to the cute shop many times and I am always blown away by the beautiful designs. If you’re looking for special jewelry pieces you’ll absolutely find them here!

tiffany malley: My husband got my custom engagement ring here and it’s absolutely perfect. He said they made the whole process easy for him considering he was out of his wheelhouse. Thank you so much for my stunning ring. Shall be by soon for the wedding band :)

Jessica De-Palma: My partner and I went to every engagement store in the city and no where was even close to as good as Cavalier. Mitch was the only person who could figure out exactly what I wanted, he was so patient and made me feel so confident about my choice. He made this experience one to remember and I highly recommend going here above anywhere else ❤️

Cristina Garces: Exquisite and Unique Diamond JewelleryI recently purchased a diamond from Cavalier Gastown, and I have to say, it's one of the most exquisite and unique pieces of jewellery I've ever owned. The diamond is absolutely stunning and catches the light in the most amazing way. I couldn't be happier with my purchase!Not only was the diamond itself breathtaking, but the service I received from Dane was exceptional. The staff were knowledgeable, friendly, and truly went above and beyond to help me find the perfect diamond. They took the time to understand my preferences and budget, and offered great suggestions that helped me find the perfect piece.Overall, I would highly recommend this brand to anyone looking for high-quality, unique jewellery. They offer a fantastic selection of diamonds, and their customer service is top-notch. Thank you, Dane, for helping me find the diamond of my dreams!

Luca M: Impeccabile service. I was able to find a Colombian Emerald that was impossible to find anywhere else.Would recommend to anyone looking for something special.

Eric Wang: Mitch is the man! Amazing staff, and magnificent experience all around. However, if you are new and looking for a recommendation, I highly recommend Mitch. He went the extra mile to make sure I was taken care of and the experience he provided was spatular.

Ramjee N: I had an amazing experience at Cavalier. Mitch helped us customize the perfect ring exactly to the specs that was imagined. The entire process was relaxed and welcoming and having private showing really helped. I couldnt recommend this place more after visiting a lot of other places.

Anson Wong: Super helpful and nice

Don Reyes: We had the pleasure of having Bill look after us at Cavalier for our wedding rings! While it helped (for me at least) to spend some time researching designs, styles, and metals before the first appointment, Bill took the time to explain the pros and cons of all the designs were interested in, answered our questions, and gave us time, space, and no pressure in making our decisions.The rings were made just the way we wanted and were ready to bring home much faster than originally expected! We definitely loved having the "larger than usual" ring box that was able to keep both of our rings too!

Cole McCulloch: We had a fantastic experience at Cavalier. Jorin took excellent care of us and helped us get the engagement ring of my now fiancé’s dreams. We look forward to working with Jorin and Cavalier again for our wedding rings! Highly recommend this store and their staff!

Mikaela Fowler: My partner and I had an amazing experience creating our custom engagement ring at cavalier. I visited cavalier not once but three times before my partner and I made a final decision on the perfect ring. During all three appointments we worked with Taylor. She was so genuine and kind, extremely knowledgeable and helped us a lot in making decisions about our ring. I 10/10 would recommend Cavalier and Taylor’s assistance. We are excited to visit again when we need to pick our out wedding bands.

Katelyn Davis: I still can’t stop staring !I have been over the moon with our experience with Cavalier. I was lucky enough to be part of the design and decision making process for our engagement ring. Something that was super overwhelming with so many choices and decisions about things we did not know about.Cavalier put that all at ease. We worked with Mitch right from the get go and he definitely gets a special shout for providing us with all the help and information we needed. Mitch was always prompt in responding and went out of his way- keeping an eye out for the certain stone and cut we were after. This really made it feel personal and special. Both my partner and I felt that we were heard in the decision making and felt like it was a great experience.We will be more than happy to work with Cavalier for our bands in the future.Cavalier, design team, and Mitch-Thank you!!!

Terence Yuen: Taylor and the rest of the Cavalier team were very pleasant & professional to deal with. They helped me pick out the perfect engagement ring for my fiancé.

Connor Langford: I took my wife to Cavalier to get a ring for her as a push present and could not have been happier with the experience! Our sales associate (Taylor) was incredibly knowledgeable and really helped us narrow down what we were looking for. Her recommendations were great and also considered our budget. The ring turned out beautifully and is definitely one of my wife’s favourites!

Kirby Carlson: Taylor and Cavalier were great to work with! From the first appointment all the way through she was super helpful and the engagement ring turned out perfect! We will definitely be using Cavalier for our wedding bands.

Lindsay Frame: It was a pleasure working with Taylor and Laura to create our wedding bands; they made our design ideas come to life and we couldn't recommend them highly enough!

Spencer Gudewill: I purchased an engagement ring from Cavalier and worked with Mitch Platt, who helped me craft the perfect ring for my Fiance and in a timely way so that I could propose before the Christmas holidays. We are SO happy with our experience and I personally want to say how amazing it was to work with Mitch and the entire Cavalier team. They are so professional, diligent, and their rings and stones are of the highest quality. So happy we went with Cavalier! We will be back for our wedding bands soon!!

Nick Hnatiw: I had a great experience buying an engagement ring at Cavalier. I came in with decent intel on what my fiancé (spoiler: she said yes) wanted and Taylor guided me through the process in a great, consultative way that didn't feel salesy or geared towards expanding my budget.The communication was great throughout, and it's been a no brainer to go back for wedding bands as well. Thanks for the help and the great experience Taylor!

Omid V: I had a great experience working with Mitch at Cavalier. I had a specific diamond and design in mind for an engagement ring. Cavalier was the only place in Vancouver that could source the diamond for me. Mitch and the rest of the staff went above and beyond with the design and sent me sketches along the way to make sure I am happy with how the ring would look like. I could not be happier with how the ring came out and couldn't recommend them more highly!

Jenessa McDonnell: My experience with Jenn at Cavalier has been second to none. She is so professional, knowledgable, and always makes you feel so taken care of (and does so genuinely). I couldn’t recommend Cavalier more if I tried!

Joel Kerfoot: I recently shopped for an engagement ring at Cavalier and had the pleasure of working with Taylor. The service I received was truly incredible - Taylor was knowledgeable, helpful, and made the entire process a breeze. My fiancé had been admiring a ring on the store's Instagram for years and it turns out that Taylor designed it herself. She helped me pick out an amazing green sapphire and was very patient while I looked through all the purple, teal, and green gems. My now fiancé loves it! The ring ended up exceeding all of my and more importantly my fiancés' expectations. Taylor also did a great job of keeping the ring within my budget. I cannot recommend Cavalier and Taylor enough for anyone in the market for an engagement ring.

Megan Ho: Thank you for being so friendly and helpful!

Dustin Dunsmuir: Always ready to answer questions and quite attentive to your needs. No complaints from me!

Blair Buchanan: I’ve recently relocated to Vancouver, but have now had the pleasure to work with Rodman Jeweller’s a few times. I had originally overlapped for them 2 years ago when I was on the hunt for an engagement ring for my now wife. A wonderful sales staff by the name of Deborah was so helpful and lovely in helping me navigate the many beautiful options they had, and helped me find a beautiful Tacori Ring that I ended up customizing with a Sapphire centerpiece stone. Ever since then, their customer service has been absolutely incredible, some routine cleanings to even helping us out with a loose stone that accidentally had come out, their team of professionals have always taken great care of us (special thanks to you Arturo!). They have an amazing selection with great customer service, and have my business for life. I’ll be looking forward to the next time I swing by for something new, can’t recommend them enough!

Edilberto Gadiana: Very accommodating and I like the ambient. Very reasonable price...worthed

Kaelynn Frankish: At Rodan Jewellers, Carolyn and the Davidson family made our visit an unforgettable and delightful experience. Right from the beginning, their reliable advice and astute observations instilled a deep sense of trust. We want to extend our heartfelt thanks to Carolyn, who demonstrated incredible patience during the entire journey, ensuring a truly personalized experience. We genuinely believe we've found the ring of our dreams and are absolutely thrilled!

Doug Scott: Got my watch bracelet resized. Quick, good price, staff are very professional.

Janyn Mercado: I had a very great experience with Rodan Jewellers with resizing my wedding and engagement rings.When I entered the store on a busy Saturday with my husband to consult with the ring resizing, I was a bit worried that we were going to be ignored. However, even though all the associates were busy with a customer, they let me know that someone would be right with us. I appreciated that a lot as I felt like they cared about each customer in the store.The service was amazing. The associate really took her time with me to make sure my rings were going to be resized correctly. She did not rush her service even though there was already a line forming behind my husband and I. When I got quoted with the resizing, the associate took the time to explain the reasoning behind the quote pricing and what would happen to the rings. They cleaned the rings also at no added cost! It looked better than when I handed it over to them! It also look less than a week to finish the resizing (3 days to be exact).In all, I will definitely come back to Rodan Jewellers for fixing my jewelry. I recommend them to everyone looking for a local jeweler in Vancouver. There is a reason why they have been in business for so long and why it's busy at their store!

Alex Briede: We got a great experience, lovely and very helpful according to our needs.

Daniel B: I bought my fiance engagement ring here and the whole from choosing to getting the size right has been amazing. My fiancé loves her engagement ring and I couldn't have picked this well without the help and support I received at rodan. I originally got the ring sized to a 4 and it ended up being tight over her knuckle. The excellent staff at rodan helped us find the right size and sized it in less than 3 hours. I would recommend shoping for rings here!

Frances MacDougall: I found the sales staff friendly, helpful and they completed the job I requested Im record time!

Jeanine Schultz: I brought my wedding band to Rodan to be resized after I lost a lot of weight. They were able to do the resizing same-day, I dropped it off at 10:30 and it was ready at 3:30. My ring looks incredible, they were able to size it down without losing any of the engraving or the inscription. The price in the end was a little less than the original quote as well which was nice. Overall I’m so happy with the service and my ring fits perfectly and looks beautiful.

Saleem Najib: Great and quick service. I had a broken chain and it got fixed within days at reasonable price. The chain got cleaned for free and looks flawless without any sign of the previous damage.

Krista Porter: I am beyond thrilled with the service Rodan Jewellers provided!I had to get my engagement ring resized (which used to belong to my grandmother) and was worried if this would be possible due to how old the ring is. The band has a couple notches near the diamond that are part of the design and it was important to me that the detailing remained prominent. The staff were extremely kind, polite, professional and patient as I asked questions which was highly appreciated. They carefully took measurements of my finger multiple times to be sure the new ring size would fit comfortably.My ring was ready the next day!!! Much sooner than expected! And it looks STUNNING!! They cleaned the ring which breathed a whole new life into it and I cannot stop admiring their work. Rodan Jewellers also offers polishing services which I will be sure to check out in the future.I would highly recommend Rodan Jewellers to everyone!Thank you so much for your fantastic work and service!! :)

Bella Zeng: Great service, excellent selection

JB Mason: Rodan came highly recommended and I understand why. The customer service was fantastic. I had a fairly clear and specific vision for an engagement ring, and Arturo assisted me every step of the way. The quality of their selection was great, and the option to fully customize a piece was a wonderful option. I ended up finding a perfect setting in their showroom, but wanted to have a gem centre stone, as well as adding an additional alteration. The correspondence was quick and clear, making the whole process so easy. The ring ended up being everything I had hoped for and more. My fiancé has said several times she thinks “it’s the prettiest engagement ring anyone has ever gotten.” If that’s not a glowing review, I don’t know what is. We can’t wait to go back and shop for our wedding bands.I will definitely recommend Rodan to anyone I know looking for jewelry.

Izzy Kim: I HIGHLY recommend Rodan Jewellers to anyone who is looking for top quality service and expert knowledge when it comes to fine jewelry. They were absolutely amazing to work with. It also helps that they've been in the business for decades, and it REALLY shows. We worked with Carolyn who helped us create our own custom design, and provided us with regular updates on our revisions until we got the perfect product! We couldn't have asked for anything better. Rodan's warranty and coverage policies are also the best in the business. We will be going back for other pieces in the future!

Phil F: This place is awesome for engraving your personal jewelry items, A+ service and they were able to complete same day before closing! I called so many places in Vancouver and they really helped me out in a pinch, super polite staff, highly recommended.

Bryan McGirr: Very friendly and polite

Achol Joseph: Amazing quality service. My ring is currently in the process of getting resized and I’m sure the results will be great!Awesome staff, ring looks amazing! :)

Monica Tang: Very happy with Rodan Jewellers. Called to get a ring resized (purchased elsewhere) and was able to get a quick appointment. My ring was resized very well and it was done in one day. Very pleased and would recommend Rodan Jewellers. Reasonable pricing, staff are friendly and helpful, can’t wait to find my next ring there!

Alexa L: The Diamond fell out of my engagement ring. Luckily, it was ensured and my insurance provider recommended Harlings to get it replaced. I was dreading the whole process but Chris made the experience go so much smoother than I had anticipated. He was responsive, accommodating, and very friendly. I ended up getting a beautiful replacement Diamond that I am over the moon with. I live about an hour away from the store but it was 100% worth the drive to go to Harlings Jewellers.Thanks again!!

Caryn: I recently relocated to Vancouver and was looking for a jeweller. I dropped into Harling's today to have my wedding ring cleaned and checked. Chris was fabulous and provided awesome service. I will definitely be going back

D L (David): We shopped around a few Jewellers in lower mainland when we were recommended to Harling's by a friend of ours. Immediately we were met with the kindness and professionalism from Dino. Dino heard our needs and knew exactly the kind of ring that we wanted within our realistic budget. What transpired over the next couple months was nothing short of greatness. The team at Harling's prepared and designed our custom engagement ring we desired. The result was amazing and we were ecstatic with the result.From start to finish, we appreciate all the hard work Dino has provided us making this a memorable experience. We would work with Dino again in a heartbeat!

cassandra burton: My fiancé and I visited Harling’s during a trip from Nova Scotia. The boutique is bright, welcoming and the staff are friendly. Lovely selection of everyday wearable pieces. I was looking for a pair of larger gold hoops and I found a pair that are lightweight and very comfortable. Harling’s is worth a stop in if you need service or are looking for a new stylish piece. We had a piece of terribly tangled jewelry and it was very frustrating. They were patient and managed to untangle it for us as well. I forget the name of the gentleman that helped us but he made our day! We will definitely be back next trip to Vancouver.

daniel iwama: I can't say enough good things about my experience with Harling's. I worked with Christian to fabricate my fiance's ring. As someone with no previous experience/knowledge and a relatively modest budget, Harling's was exceptional to work with. Christian made sure, not only that I had heard all the information necessary to make such a large purchase with confidence, but that I understood it. He instilled confidence throughout the entire process from consultation, through to fabrication and pickup. We will absolutely be back for wedding bands, and I will be recommending Christian and the Harling's team to everyone I know going through the process in the future.

Kevin Klasen: Thank you to Chris for a fantastic experience! From my initial purchase of an engagement ring, to wedding bands, and some follow up attention, Harlings has provided first class service. I strongly recommend them to anyone shopping for an engagement ring or wedding bands.

Rayva Nelson: Beautiful selection and friendly service. Also helped fixed my older broken necklace thank you.

Mallory Hogan: A colleague recommended Harling’s after I lost a very precious antique earring and wanted to get it replaced to complete the pair. Christian was so fantastic in guiding me through the replacement process. He was upfront with pricing and very responsive. I trusted him immediately. Christian did a phenomenal job selecting a new diamond - no small feat as the earrings were made in the 1930s and had old European diamonds. I actually can’t tell the difference between the original earring and the remake! I cannot recommend Harling’s and most of all, Christian, enough! Thank you, Christian!

Jeffrey Shum: Peter made the engagement ring buying process an enjoyable experience, having gone into it with limited prior knowledge. He was incredibly informative and presented all the options available to us.Most importantly, they were able to custom build the exact band with the specifications we wanted. The result exceeded what we expected, and was surprisingly less expensive than anticipated. Couldn't be happier with the outcome and experience purchasing from here. Thank you Peter and the Harling's team!

cindy partridge: Cant say enough good things. Thrilled with the work they did on my ring.

Joanne H: Wonderful service.

C-Note 604: As someone that came in with zero knowledge about diamonds and purchasing jewelry in general, I was pretty nervous to start this process. Thankfully, Peter at Harlings made the process quite simple and eased my worries. He quickly found a diamond that would work with my budget, while also explaining the technical sides of diamond purchasing in a relatable manner, such as the difference between lab and mined diamonds. The only information that I had was that my fiancee liked oval shaped diamonds and yellow gold as a band colour. Peter was able to take this information and craft a beautiful ring. We were also able to come under what I had initially budgeted, which is a big plus.I wasn’t able to provide peter with a proper size, but peter assured me that each purchase comes with a free sizing. After I had proposed we came in and had her finger properly sized, and now it fits perfectly.I would recommend Harlings to anyone that is beginning to look for an engagement ring as it was simple and affordable, and came with great, personal customer service.

Emily McFadden: I got proposed to this weekend with a beautiful custom diamond ring from Harling’s. This store was recommended to us by a friend who got her rings here, and my now fiancé had a wonderful experience working directly with the specialist to design the perfect ring for me. The quality is stunning and I’m so impressed. We will definitely be getting our wedding bands from here as well as recommending to others.

Nastassja Dorotich: Can’t thank Harling’s enough for an amazing experience. Parisa was incredibly thoughtful and communicative throughout the whole process. She made the in store experience very special, comfortable and memorable. She was so helpful in selecting the perfect style, stones and precious metal, and working within the budget. The custom piece is beautifully crafted. I absolutely adore my ring! Thank you ❤️

Steve Dion: Chris (the owner) was amazing to work with! Very knowledgeable and cares about his customers. We were there to get a wedding ring of 33 years fixed that had lost its diamond. He did not disappoint, the replacement and refurbishing was amazing and beyond expectations. He made the whole experience an absolute delight! I highly recommend anyone looking for jewellery to go to Harling's! Thanks Chris. The Dion's.

Andrew Doorman: From the moment I walked into Harlings and was kindly approached by Peter I knew that this was the right spot. He was very informative and managed to deliver exactly was I was looking for, (a custom engagement ring) within budget and even a few days earlier then expected on a tight timeline. I highly recommend to anyone looking for an engagement ring to come check out Harlings and ask for Peter and you will be well taken care of!!

Alex Labreque: From start to finish, Chris takes care of his customers. Excellent experience at Harling's for an insurance claim. Communication was top notch. Expectations were exceeded from the first interaction. Thank YOU.

Dave LeRose: It was our ten year anniversary and I wanted to get something special for my wife. I purchased her engagement ring and wedding band 10 years earlier when there was a location in Victoria. I don't live in Vancouver, so I contacted Harling's and spoke with Chris. He was impressively helpful and attentive. He was able to provide me with a number of options by email, including photos for size reference. I was so impressed by the service I received but more importantly my wife was speechless! I wasn't sure about making a purchase from out of town but I can say that whether it was in person or by phone and email, Harling's service is amazing! For all our special occasions, I will definitely be returning to Harling's. Chris, thank you for all of your help.

Brian Harrison: Harling's was amazing when I was trying to find an engagement ring for my (now) fiance. They have a wide variety of differing styles. But when it was determined that our dream ring didn't exist, they worked with me every step of the way to help me custom make it into a reality. If you're looking for high quality jewelry at a fair price with outstanding customer service, Harling's is the place for you!

Jacqueline James: You can get a very beautiful jewelry at Harling's. I was never a fan of jewelries before until my friend introduced this place to me. I was so inlove with almost every ring available at their shop. I like the design, the quality, and the entire look of their rings. I was so happy with this place, I was never pressured to purchase or anything since the staff was so friendly.

Frank & Alyssa Song: Dara has helped us on multiple occasions. She is professional, quick to respond and will go above and beyond to provide excellent customer service. We are really grateful for Dara and would highly recommend her and the Cartier Vancouver boutique! Thank you, Dara!Alyssa

Morena A: Dara is amazing!

Jen Vo: My partner and I were looking for some jewelry over the weekend. I had been comparing a few pieces from Cartier and other stores such as VCA and Chopard etc. We came in looking to get matching Love rings and I think the sales associate was not very please as these were “cheap” items to her and we did not look like we would purchase anything based on our shopping bags. We had some put our stuff and VCA purchase into a H&M bag to make it fit as it was raining and quite frankly, we don’t like putting a target on our backs just walking around with it. She showed no interest in helping us and did not offer us any refreshments until I had asked to get my love bracelet and JUC ring cleaned. Immediately, she perked right up and offered us refreshments and asked if there was anything we would like to see.This left a bad taste in our mouths and we soon left. Also never got the refreshments that she offered us. Since Cartier does e-commerce, we just feel more comfortable shopping online. We always think it would be nice to help out the workers there but it should not be at our expense.

jessica wu: Absolutely horrible service, went there twice looking for a wedding band and they act like my business is too small to service me. Left my phone number so they can contact me when there r sales available but never got a call/msg ever since then. Went to Tiffany next door instead and got the best service ever. If you r looking for a sales at Tiffany, please go for Kurtis, he is the best!!!

Veera T: Michelle was wonderful when it came to helping my family and I in the boutique! Excellent experience overall

omer havri: BE CAREFUL!AFTER YOU BUY IT, DO NOT EXPECT TO EXCHANGE IF YOU TAKE IT HOME EVEN FOR A COUPLE HOURS.Once we purchased the bracelet we got home and tried it for a few hours we find out that the size is a bit small ,we went to the store to exchange the size in the store the salesperson said there is a bit of use on it so we can’t do anything.I asked to speak with the manager and the manager came and said the same thing that she can’t except the product, I said it’s almost $10,000 , how you can help me , and she said I can’t.It’s really disappointing that you are going to one of the most Expensive stores in the city and they trade bad. The manager had a very bad attitude and did not care about the customers.FIRST AND LAST TIME!JUST GO AND SPEND YOUR MONEY INA PLACE THAT APPRECIATES CUSTOMERS.

Edward Wong: Poor customer service. The Asian sales rep with glasses was discriminatory and was unpleasant to work with. Was interested in buying my wife a ring but she was very annoyed when we asked for assistance.

Tamara L.: I am incredibly pleased with the service my family and I have received from Aida Shen at the Cartier Vancouver boutique. She has helped us commemorate many special moments such as graduations and birthdays. Aida is attentive, professional, and makes excellent recommendations tailored to your needs. You can tell that she truly cares about the customer experience and upholding the integrity of the Cartier brand. Thank you Aida!

Debbie Lu: Love the new Cartier location in Vancouver. They now allow walk-ins which is nice. I’ve had great experiences here

Pankaj popat: Pathetic customer service. Staff is so rude and inhuman. Hate to enter this store but customers have no option but to keep their self respect aside and go here. I wish there was another store.

Ericko Toni: We had a great experience with Dara Buscema. She was very helpful and professional. Highly recommended.

Henry Huynh: Saw some reviews before. Not sure what happened between client and the other staffsBut Melody Zhang and the other staff in training served us water while waiting for the serviceOur experience was great, so thank you Melody and staffs today

Far: 1-If you want to be treated horribly by arrogant sales reps, go there2- if you want to pay more than other stores in NA go there3- limited watch collection4- we are not Chinese and waited longer than Chinese customers that entered the store after us without the appointmentwent to Cartier yesterday to get a Tank watch. I never had such a poor experience in a luxury store. We knew exactly what series we want, I am familiar with models & their history,etc. just not which one comes in small or medium. I asked I'm looking for Tank[model] small size & the arrogant Chinese lady responded that model doesn't have small and I asked in North America ?I've seen the small model in Japan. And her attitude was horribly rude as if I'm required to know all models and sizes. She wasn't willing to show their limited collection, help me wear the watch or even answer ANY questions.I asked whether I could get a different Color strap and she said you have to order it for~$500 ( Cartier California gave me an EXTRA strap for free )In any store especially a luxury store. Sales rep must be polite and help customers with a positive attitude and provide information so they can make a good decision. This experience in luxury stores could adjust the $$$$ ( my case, a $14000 watch ).In Cartier California they go above & beyond to ensure we have the best experience.

Wayne Tang: The sales representative was helpful and nice

Joyce T: Look for Dara, very helpful and professional.Their training improved from years back. friendly service.There is no longer that pressure to buy, feels like any other store with professional service.

Kuo Heng Weng: I came to check on the new Cartier men's watch, and asking questions about getting an extra links on my current Cartier watch. Lady does not seem welling to provide solutions and the tone of voice is making shopping experience very uncomfortable. When a ask about the rings for couples, she responded you could check yourself. Is this just a lady having a bad day or because I did not make an immediate decision on my purchase. I wonder.

Michael Clemente: Great customer service. We bought a lovely watch and Michelle was very accommodating. Will definitely come back

Mary Abdel Malak: When you purchase a luxury piece you always expect exceptional service. Dara was amazing to deal with. Unfortunately I wasn’t able to go to the boutique to buy my JUC ring for my birthday. Dara helped me to get it on time. It was nicely packed and shipped to Edmonton overnight and was ready beside my birthday cake 👌. I liked that she included the cleaning kit and traveling pouch without asking. Loved the experience and Dara will be my SA in Cartier Vancouver from now on. Can’t wait for my next purchase!!!Update, just got my Love bracelet. Finally I went in person to the boutique😍. Again Dara was amazing. Such a refreshing experience.Another update, Dara never disappoints . She helped my husband to surprise me in my birthday with the JUC bracelet. I had a chance to try it on when I was at the boutique in the summer. She saved my size in her records and as soon as my husband contacted her to purchase this gorgeous bracelet for my birthday, she took care of everything from there in a very timely manner. I received my surprise birthday on time. Can’t recommend Dara enough.

June Jung: Went in to look at watches, but no one greeted us or recognized our existence let alone helped us. They seemed too busy selling to Chinese customers.

Cecilia Leung: Made a purchase online but the ring turned out to be 2 sizes too small. I went in store for an exchange but the experience was insulting.The sales women examined the ring and informed me of a scratch, I went on to tell her I’ve owned this ring for less than a day since it only arrived later of yesterday. She went to the manager, came back and proceed to jam the ring that’s 2 sizes too small up my fingers, almost getting it stuck a few times because she didn’t believe me initially when I said it doesn’t fit. She took the paperwork and went to the manager, came back and told me the date printed in the receipt was wrong(printed a month in advance, Cartier’s error) in an accusatory tone, then went to the manager. Now, the doorman who greeted me by the door is no longer there, but standing beside me and watching me. 15 min past and she came back to explained the date might be the shipping delivery date and presented me with rings to try, I picked one and were told to check for flaws, it was scratched. I past it back to her and she matter-of-factly told me it’s just a speck of dust as if I didn’t just cleaned the ring with the cleaning cloth, right in front of her. I went on and picked a ring but she made me sign a “final sale” paper and removed the tag. The purse didn’t fit back in my purse with all the new paperwork so I asked for a paper bag, she told me she had to charge me for it but the customer next to me wasn’t charged for hers. Today, I called Cartier asking if there’s a limit as to how many times an exchange is permitted before it becoming a final sale, Mario in NY told me that no such policy is in place and he had clients exchange up to 4 times. Cartier will sell you a damaged ring, then mistreat you if you had a problem with it.

Kudrat B: Don’t go on the looks just enter the store and ask. You will get exactly what were not looking for. Although the price is high but worth the beauty that comes out of em once you put on the jewellery.

Dalini Maharaj: I am very pleased with my experience at Titley Fashions. Simran was friendly, accommodating of my budget and professional. I will definitely return to Titley for accessories in the future.

C R: Excellent service, extremely satisfied with the sales transaction and the customer service far exceeded my high expectations and request!!! Thank you for providing great customer service. It's very clear that this company cares and values their business. On top of that they have the most latest jewelry collections, One of the best jewelry shops i been too

Jagdeep Kaur: The customer service is really good here, you will get everything whatever you are looking for with reasonable prices. Had a good experience :)

大村香帆: I'm a college student in Vancouver and doing final project in customer service class.We visited here as customers. We were satisfied to get excellent and polite customer service, though this store has got many bad reviews.The only thing is, we sent an email to Tiffany & Co. to ask for an interview, but they didn't reply at all...That's why I gave this score.

Yuimi Noyama: We went to Tiffany to do my school project.They didn’t reply email to us when we ask about interview .but when we visit this store, they gave us good customer service. Thank you so much.

Eata Mitchuk: I wish I could give them -10!I went there to buy a ring for my husband and there was me and a Asian couple.There were 4 sales people all Asian and not one of them offered to help me but all of them for all over the Asian couple. I even asked for someone to help me and they told me to wait . After 5 minutes finally another sales clerk came from the back and helped me. I’ve never felt such racism before! They literally kept giving me looks…There is only 2 stores in Vancouver otherwise I would have left. I use to go to the one at Oakridge mall but they closed that one. I bought the ring because I wanted a specific gift for my husband, otherwise I would have walked out. I will never go back!I can totally understand why this store has gotten such bad reviews!

Vancouver Banner: 2022-05-14 afternoon. Client advisor MORGAN WHILLANS helped us. She is very friendly and gentle. It is a very pleasant shopping experience. She also offered us Perrier before we left. Sweet!

Omid Karimpour: It’s an absolutely horrible experience, the staff are rude, bot respect my time, not taking responsibility, no acting manager available. It’s sad as the initial interaction was great but as soon as you have a concern or need exchange or return the customer service flips.I wish I knew this before I made a purchase from here. Don’t want to associate any of these memories to a memorable jewelry I buy.

TCY T: Received a gift from my partner. The piece itself is beautiful however the chain was too short to its liking. It was the return to tiffany double heart pendant. Haven't even had my gift for a week yet.Went in to ask for a different size, ridiculous that they charged an extra $80 just to add 2 inches of chain. The pendant is not removable from the chain forcing you to purchase an extra few inches just to fit into your liking. Being a multimillion dollar company, things like this should be part of your complimentary service. I was shocked to have been needing to pay for such minor services that are expected to be complimentary like other companies. What I REALLY dislike about this is, some people were not born with the skinniest and petite neck, the standard chain it comes in is 16inches, and to some people this size may not be comfortable or may be too small for them, like me. Felt like a choker. Horrible design choice to only make this piece fit petite woman and not be considerate of other sizes.My experience with the sales associate was horrible. Horrible sense of client experience. Never once made eye contact with me. Super rushed for no reason when the store wasn't busy. I can tell she did not want to deal with me as I was only considered an "after sales" client with a $80 transaction. She would ask me to sign paper work and before I even grabbed a pen she would walk away, grab and ipad and tell me to create an account. Asking ME to do 5 things at once without even giving me the time to even FINISH ONE THING. 1. told me to sign paper work agreement for chain extension 2. grabbed an ipad and told me to make an account 3. follow her to the other register 4. make payment 5. finishing up paperwork with receipts and handing off my product. All of these things she ASKED ME TO DO within 5 minutes. And I havent even signed any paperwork yet before she rushes me to do everything.HORRIBLE customer service. Extremely disorganized and unaware of how to properly service. Client experience is not transactional and a step-by-step procedure. Never coming back nor buying anything from Tiffany again. Tiffany is under LVMH yet every other LVMH company like LV and DIOR offer amazing and complimentary service.

Karen Bains: Had great service with our sales associate Nancy. She was wonderful for the many trips we made… purchased a view items from her, and it was always an experience. Always generous and kind with her hospitality.. Will be going back to add pieces to my jewelry collection.

C AB: Awful Experience. Bad service.

fiona xiong: Very bad experience! Bought a ring in store, out of stock that needs to ship to home. When I received the ring, it was too big compared to what I tried. Back to store, the director said the ring has been scratched out, and reinforced me I bought it with a employee price? It was too big I was not able to wear it, where the scratches came from? And why the employee price make it different for the quality I should receive?Went to the other store in Robson St, changed the size with no problem!

Nalin Lall: Wish there was an option for negative stars as that is what this store deserves. The service is pathetic and the staff including the manager is extremely rude. I bought a ring for my wife 2 weeks ago but didn’t like the design afterwards so came back to return it, barely wore it, as we were explained when we bought it that if we do not like it we can return the ring, when we came back the staff started rubbing the ring and took it to the back and came back saying there is a scratch on the ring which apparently you couldn’t even see with a microscope but due to that it wasn’t saleable and they wouldn’t take it back. Reading through the reviews seems like a common theme for this store that they refuse to do any exchange and refunds for customers for made up reasons. The staff is extremely rude and will make any excuse to not take a return or exchange an item. Anyone looking to shop Tiffany in Vancouver, recommend them to go to the Burrard outlet and avoid this store.

Julieta De Pieri: I went with my daughter to exchange a Christmas gift on December 26, 2021, at about 12:30 pm at the Tiffany store inside Holt Renfrew. She was exchanging the ring for a smaller size with the gift receipt.The salesperson helping us didn't seem like she wanted to do the exchange. She kept cleaning the ring, suggesting it was scratched; she said she would need manager approval. She went to the back; when she came back, she told us that the manager would not exchange it because it was scratched (I didn't see any scratches), and we would need to go to the Burrard store where it was initially purchased. I didn't want to make a fuss, so we left and walked down to the Burrard store; it was a great inconvenience. I have mobility issues, and we had to leave the mall and go out in the slushy snow.We went to the Tiffany store on Burrard and had no issues whatsoever to exchange it, and they even told my daughter the ring was not scratched, not sure what the deal was, but I will never shop at that outlet (Tiffany at Holt Renfrew) again. Very disappointed in the customer service we received.Point here my daughter called in advance, and they told her she could exchange it there; I felt that they didn't want to help us and were quite rude in sending us to a different store. If you have to do an exchange at the store where it was bought, they could have communicated that over the phone instead of giving us the runaround and even postulating that the ring was scratched when in fact, it was not. Very disappointed in the customer service received at the Tiffany store located at Holt Renfrew. Don't waste your time there if you want to buy Tiffany; go to the Burrard store, where you will receive much better customer service!

Kate: I went to a store at Holt Renfrew in Vancouver today, and I was really disappointed with their service. When I bought my goods online, I wanted to return or exchange them in the store, but they told me I needed to go to another store. They don't have a return service! I paid for parking at the mall, nothing was done, and I had to drive to another store, which made me waste my time！

Ryan Goh: Went to get my ring size fit. I also wanted to try out the styles they had available. They have limited options and sizes for you to try. It'd be nice if more styles were available and if they could provide more suggestions or recommendations.

Erica: The Korean lady who interrupted her coworker to deal with us herself was one of the worst retail workers I’ve ever met. She was so stuck up and full of herself, not to mention how rude her tone was. I am satisfied with the product itself but the customer service ruined the whole experience. I should’ve gone to the other Tiffany’s location downtown.

Em Gentry: We bough not only one, but two necklaces from Tiffany and Co, and despite leaving multiple detailed messages, and calling multiple days/times never received a call back; even after a week!!! Extremely disappointed as I’ve always loved their jewelry, but will no longer shop here because of the absolutely horrible customer service. Very disappointed Tiffany and Co. I will not be recommending anyone shop here

Dielan Guy: Excellent customer service! I called the store to place an order because there is no Tiffany location where I live. The employee was very helpful in helping me find what I wanted, and only took a couple minutes. The item was delivered in 3 days, and they provided free shipping to all provinces in Canada!Very happy with the product and packaging! :)

R H: Tiffany & Co, in their infinite business wisdom (I.e. greed) have decided to completely eliminate their jewelry cleaning services until further notice. Because somehow leaving jewelry at a store, having it cleaned, then picking it up a WEEK later is a COVID risk. Another name for it? Pandemic profiteering, using the pandemic as a way to save their money.I have several pieces but am shocked at this greedy move by Tiffany & Co! I hope this cheap move of yours is worth losing loyal customers, such as myself, all to save a few dollars. Bye bye.

Peggy: Sales person Summer is really informative and educational!! Provide really good service and patience! From long distance email contacting to local store visiting I have a really good experience ! Wish your career all the best !

Ruth Olivetti: Too bad we can't give negative stars. This store deserves a -10. This is the worst store ever. For starters the attendant Rene Hong didn't even noticed we walking in the store. Then we had to walk to her because she couldn't bother to come to us. Then she refused to exchange an item that I got 3 days ago, but was bought in a different store, saying there were scratches on it. Stay away from this store if you want good service.

Cal H: I was dressed in work clothes which I thought might b a problem in such a place. Staff were polite and very helpful, knowing I no knowledge of items. Huge thank you for help!!