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1. Granville Island Hat Shop - Vancouver
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5
79 reviews
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Address: 1666 Johnston St, Vancouver, BC V6H 3S2, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-683-4280
Business type: Hat shop
Esme alvarez: 5 stars for the woman with long blonde hair I'm not sure if Deb(receipt mentions deb). She helped my sister with advice on how to wear certain hats. Showed some other options for hats and was overall such a pleasant and vibrant personality. She had mentioned we had beautiful hair I would just like to add here that she had long beautiful hair too and again a major positive to this store.The very bad experience was another woman who was greeting customers as they entered. She had a tattoo on her arm,was older looking, and had shorter hair. This person stared me and my sister's down like as if we were going to steal something. My youngest sister was holding on to hats that were going to be purchased and felt the intense stare of this woman and it made her completely uncomfortable to a point where she was asking if we were ready to leave. As we were that's when this lady comes up and asks if everything is good, my other sister who was making the purchase did respond by saying yes and just as she was going to take the hats herself to the counter, the lady takes them herself and places it on the counter herself. This felt in a way to prevent us from stealing in her delusional mind I suppose. Even when I was admiring a roaring 20s vintage hat I spotted this woman make an effort to see what I was doing. After my sister made the purchase, it was the conversation we all had right after and it made us all really upset but we all agreed on what was the saving grace in that store.The first woman was the reason those lovely hats were purchased because if she wasn't there to provide exceptional service, we would have left without buying anything.We would like to come back but being uncomfortable the first time was one and done deal.
Kayla Malanfant: I was in such a pickle to get a hat at the last minute for a photoshoot (long story, I’ll spare you) I called The Hat Shop in a panic and talked to Andrea, she helped me by emailing me pics of hats right away and then put them aside for me, as well as giving me detailed directions on how to get to the store (which was extremely helpful, as that area is quite confusing when trying to navigate in a rush). She saved me that day, and I am very grateful! Great and friendly customer service, and the hat was perfect to boot! Thank you so much Andrea, you saved our day!Sincerely, very happy customers,Lisa & Kayla : )
starpin100 Asadad: Did not feel welcomed, I see there is a customer preference and priority..... Ladies are reluctant to assist and pushy but ended up buying as I had to fly out the same night.
Robert Blakemore: Called just to ask questions as I am considering a new hat. They were very happy to give me time to answer questions and give great advice even though I was calling from Langley. I will definitely be visiting when I next go into town.
syl via: My favourite store on Granville Island! This store not only has a huge array of quality head wear, but its staff is so helpful and so very sweet! All my visits to this store have been very positive. The staff allows you to try hats on, and there is never a pushy feeling, or a feeling of discomfort or stress. It's a very relaxed, friendly, stress free experience every time I go there. I can't stress enough on how helpful, personable, CLASSY, and friendly the staff is! The ladies working there are so accommodating and go above and beyond to make the customer happy and satisfied. You never have a feeling that they are after your money or that they are a business. Au contraire, you get the feeling that the store and the staff is really there for the passion of hats! I'm super happy with all my purchases made here, and my newly acquired 2 spitfire newsboy hats, and I'm looking forward to my many visits to come! Thank You Granville Island Hat Shop! 3
Janet: The coffee is very delicious
Alex Fahlman: Amazing store !!!! Randomly found this store a year ago when visiting Vancouver. After a year of pondering finally went back and got the Göttmann Winter Kingston Gortex Cap. Best hat ever !!!
Andy: Great friendly service Great range
Gregory Sharpe: Great selection with great service. With their help I found a great head covering.
James R.C. Smith: The friendly owners and staff are incredibly knowledgeable about hats and headwear of all styles and will help you find the right hat for your face shape, style, and seasonal demands. Love it and can’t wait to go back.
Bo Lee: This was such a fun hat shop. The staff are excellent and I wish all stores had this level of customer service (then again, not all stores have “magic”… this one does!). I had no idea what type of hat I wanted (only that I wanted a sun hat in a neutral colour… how much more vague can I get??). Yet, the staff encouraged me to try on multiple hats without reservation. I eventually gravitated towards the Lillie & Cohoe hats and there was a white cotton one I liked but they didn’t have my size left. Still they took my name and number down because they were getting some linen Lillie & Cohoe hats soon and would contact me upon their arrival. I ended up going on the Lillie & Cohoe website and ordered that white hat (Lake Country - Freda is the style) in my size but I will still go back to this hat shop to check out other hats they get. I like the fact that this hat shop supports Canadian hat businesses like Lillie & Cohoe. A quality hat is worth every dollar you spend on it!
Yi Fan Sun: Very nice hats and cute store. Got a lovely Panama hat there a year ago but the stitching around the cloth band started coming loose after only half a year. When I took it to the shop was told to just super glue it back or take it to a seamstress elsewhere (and have it fixed out of my pocket). Asked how this could happen so quickly on a quite expensive hat and without answering they questioned how I'd been taking care of it instead?! I had followed their instructions strictly on how to wear it and how to hang it when not in use. Wasn't expecting a refund but definitely expected better customer services and fewer snobby comments. Probably won't go back again.TLDR: Beautiful hats but snobby staff and unhelpful customer service.
liz cohoe: Granville Island Hat Shop is a legacy shop, being open in this area for over 30 years and Lillie & Cohoe is pleased to be part of the story. As a hat maker and supplier to the shop I can say we are totally impressed with the way Andrea and Deb manage their business. When visiting Vancouver, I try to get in and say hello to the owners or the staff on hand that day. All of them love hats, which I think is wonderful! A shop well worth a visit.
Maureen Keough: Had a great experience with Deb. A fedora is an investment and when my young son (a collector) couldn't chose between 2, she laid out a comparison & sent us away to think rather than force a sale. When we returned a few hours later we were confident in our purchase.
Elle Ta: Very helpful service. They're also taking COVID-19 precautions by requesting the use of masks and sanitising every hat that is touched by customers.
Yasuko k: Melissa was really knowledgeable and helpful. We had a really good time there and admired every single corner of the store.
Holly Monday Janus: My sales assistant was pleased and helpful in accommodating my oddly large head. Thank you!
Tracy Phare: I bought a nice hat for my partner at Xmas,unfortunately it didn't fit. When we went back , they didn't have his size and wasn't sure when in the next yr they would. It was disappointing. We had to settle for a different hat because they also didn't have money back,only exchange s.
Kristie Congram: Bought a Panama Hat for my husband for his birthday. He loved it. Then started reading the care instructions - panamas are high maintenance - and started to get a bit hesitant. Then we discovered a flaw, it was super hard to see but once seen couldn't be unseen. So I contacted the store and asked if I could return in person (usually done by mail) and they said OMG how awful, of course you can return and sent me a RA ... I thought. What they did send was a full refund and told me to keep the hat. I didn't read. I came in with the hat. So glad I did. I got to meet the awesome gals and they got to see the flaw for themselves. Love this company.
Trevor Rumford: Quite the selection, something for everyone's taste
Susan B.: Three stars for what is a wonderful store. Negative stars for the bad website. I love their hats (worth 5 stars) and never miss visiting when I am in Vancouver. However trying to order from the website is a disaster. The phone facetime contact wouldn't work with my mac. The shopping cart refused to delete one item. The email link didn't work. I started to wonder if the business still existed. Ridiculous website for online ordering.
2. Lids - Vancouver
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5
69 reviews
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Address: 681 Robson Street SP681, Vancouver, BC V6B 1H3, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-689-5705
Business type: Hat shop
Oleksandr Honcharenko: Excellent service!!!
Adelaide Choi: I went into the store today looking for a Canucks hat for my partner. I almost got the wrong one, thankful for the staff they double checked and made sure I got the one that my partner wanted!
Kapitol Oner: Thanks so much for sending me out to the Lougheed location to pick up a hat without telling me that that location is almost never open. Really appreciate having my afternoon wasted taking the train out to a different city to shop at a store that was recommended only to find out that it's basically closed and out of business at this point.
Léon Zeer: I'm somewhat surprised with the previous reviews. When I visited Vancouver I went here because I really wanted a cap from a certain NBA club. With the reviews in mind I was careful, not expecting too much. Yet once inside, I was overwhelmed with all the caps they sold and the employees were very friendly. All in all very happy with my visit ánd my cap!
Yegor: If you are mainly looking to get on field colour ways (can add custom stitching), then this store is excellent. They do get some custom drops too!
STRANG3R30: Nice selection of sports apparel, although not enough hockey stuff.
Jeremiah Peters: My favorite store it has the best staff
Edgardo Cruz: En downtown buena opción para una gorra New Era
Francesco Miceli: Small shop , they have a lot of products but they didn't have what I was looking for.
Casey Dietterle: Love the free 2 day shipping becoming a $15 charge for 5-7 business days after you check out.
Mike Reid: Got a new "new York Yankees" hat...just awesome!
Shelly Ingram: I asked a out a vintage Detroit players team leather jacket,....the answer was" I dont have a clue"?... helpful!
Daniel Chao: Very poor service, staff was rude and unhelpful.
Yuna Jeong: 할말이 없다. 그냥 내가 골라서 내옷 사옴. 단 한명도 어떤걸 찿느냐고 물어 보지도 않는 곳. 늘 서비스는 없는곳 이라 여김
Pedro Martinez: Went here for a Lakers hat but they barely had any selection at all, let alone the Lakers hat. Ended up getting another one but staff wasn't that helpful either. I've been going to Lids for 2 decades never had a problem must just be this location.
Vishal Prasad: The staff at this Lids is like a lays chip, meaning they are very salty. However, unlike Lays chips, they are not inviting at all. I wanted a lid, but instead got a large dose of sass for arriving just as they opened.
a f: Re: Awful employerwe lined up and were waiting to get in to buy a gift for our friend. Once we got in, we felt right away this employee’s negative irritating mood... my husband asked him very simple questions about a product and how he answered was unbelievable with this attitude. My husband wanted to smash his face ;)Uneducated, unpleasant and self-centered employees ever!!!Would do less than 1 star
KOCHANSKI V P: THE GUY WORKING WAS FRIENDLY. HIS SALE SKILLS WERE NOT THE BEST, HE MIGHT BE NEW. I WANTED A CUSTOM EMBROIDERY DONE ON A HAT. HE OFFERED 50% OFF ON A SECOND HAT. SO I SAID WAIT I WILL SEE WHICH ONE MY FRIEND WANTS, AS I WAS WAS TRYING TO GET AHOLD OF MY FRIEND FOR 10 MINUTES THE CUSTOM HAT WASN'T EVEN ON THE MACHINE. HE WANTED "CASH FIRST". TIME IS MONEY AND SOMETIMES AN EXTRA 10 MINUTES CAN CHANGE YOUR DAY. WOULD OF BEEN NICE IF HE TOLD ME TO PAY RIGHT AWAY. SO AN EXTRA 20 MINUTE WAIT. WITH ONLY A COUPLE CUSTOMERS IN THE STORE. RANT OVER, THANKS FOR THE HATS!
Den Fil: Very unfriendly and rude seller. I bought a hat case. On the tag it’s clearly shows $27 pice but seller charged me $35 instead. When I asked him why is that? He told me “Sorry if someone put $27 but it’s $32 plus tax.” You might be careful with being overcharged there.
Leticia Calderon: Great selection. Over price. Nice staff.
Babushka Marie: Very small , terrible staff
3. Cappelleria Bertacchi Italian Hatcrafter - Vancouver
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4.9
50 reviews
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Address: 131 Water St #121, Vancouver, BC V6B 4M3, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 778-379-4744
Business type: Hat shop
Cassandra Anderton: Best hat shop in the city. Hard not to purchase something unique when dropping in. Often hosts small events as well.
Reet Vahesalu: I recently bought my electric Blue fedora at this beautifully laid out store of hats! Friendly staff, of course 😜 ooohhh I may need to buy a purple one now 🤣😂 👣👍
Melissa Leong: The two milliners at this store are so talented. They bring in some awesome styles that are handmade in Italy and they also do custom work in house. Brides and fashion enthusiasts alike need to go here and check out their work. Or even if you need an old hat cleaned, they will take good care of your piece.
Michael MacGillivray: Great place! Even shipped a hat 🎩 for me to make my life easier. Thanks Bertacchi! 😄
Red Murphy: Altered my muskrat hat with ease for a minimal charge.Fantastic service & Interesting space.
Paul Antonioni: Nice store. Great quality hats. Hard to decide which looks best. I will probably go back and buy a second one soon.
Alexandra Grosset: My mom and I came into this store and met the owner, Adi, last week. We were very impressed with the customer service.Adi is very polite, friendly, and professional. You can feel he is very passionate about his craft, and that is infectious and refreshing! The store is a fantastic size and beautifully laid out as well!My mom was so excited to wear and show off her fascinator hat at my wedding last weekend. Such a memorable experience, thank you Adi!
Jorge P.: Great place for all your hats needs, men or women, very friendly and knowledgeable
Grant I: My eye caught the beautiful hats on display. Went in to look at their great selection. Staff was super friendly. Speaking the owner you can tell how much the family owned business love the craft.He fitted the fedora i was wearing that never fit me properly free of charge!! Love it even more now.Grazie milleLondonOntario
Grace Xiao: I bought 2 hats today.They are amazing
Raisa Mawji: Always a wonderful experience shopping at Bertacchi! The staff are super helpful and have great recommendations! I've bought 3 hats from them, all wool. And in classic Vancouver style, all hats have heald up beautifully in the rain. I highly recommend especially if you are looking for good quality fun and funky hats!
Jamie Cooke: What was awesome about this place was that it is owned and operated by the hat makers themselves! That is so rare! Great service and beautiful handmade hats from Italy!
JasonC Lang: Was gifted a lovely well made hat from here. Very well made, stylish and comfy happy to have it thank you for your great work
Kyle Bailey: It felt like walking into a quaint little family run Italian hat shop - EXACTLY what I was hoping for. My wife and I browsed for about an hour, trying on a variety of hats to see which ones we liked best. The proprietor was a wealth of help and knowledge telling us about hat styles and head shapes, and what kinds of hats were most flattering for us.We bought a couple of Newsboys and have since acquired a variety of other headwear from this amazing store in Gastown.With flying now rather difficult it's great to know that a little piece of Italy's fashion scene is so close to home.Highly, highly recommended for all sorts of hat styles and designs.
Romulus Lubbong: I am really impressed that they can create the hat that I was looking for and was able to customize it for me.From the very first time I asked for the hat that I wanted, I was informed that they can make it , without any hesitations. Indeed, they were able to make a piece of elegance for me. It is really beautiful!The owner, Adi, is really nice and gave me more than excellent customer service experience.Thank you! I would probably come back and would absolutely recommend the store.
Frances Sullivan: Popped into look and received the friendliest, best, no pressure service from one of the owners. Of course, it wasn’t terribly busy but he helped and guided me. I left with a hat I adore! Please support this family. I’ll certainly be back!
Andres Betancourt: Amazing! The lady helped me pick out a gift for someone very special and she loved the purple french beret!
Devon: 5/7 perfect scoreWent in out of interest just to look around while out waiting, and ended up in a fantastic hat shop. Was helped by a lovely person who helped with hat sizing and picking out a nice one. And i deffinitly love the choice and friendlyness!!Update: still fantastic! I picked up another hat today and the gentlemen who helped me was super informative and helpful with choosing the right hat and educating my friend and I on the styles and types of hats!Very good service and fantastic hat!!
Gavin Duffy: This place is a must for those who want fashionable, hand made hats. Everyone needs at least one quality hat. Buy a classic and it will never go out of style.This is a family owned operation and in my experience, the service has always been fantastic.Are the hats here expensive?? No, because you’re getting hand made hats from Italy.If you don’t want quality, go elsewhere; the Bertacchi family and their hats are the real deal!!
Neela Naidu: Fantastic experience. The young man gave my husband and I personalized service. This was above and beyond your regular customer service. He was exceptional, and we will always go back and also recommend our friends and family. Thank you so much.
R B.: Helpful staff though ultimately not enough variations (brim width, crown height, colours etc.) in hats of the same style to make up for the variations in the people who will potentially be wearing them.
4. WIRTH Hats - Vancouver
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5
24 reviews
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Address: 207 W Hastings St Unit 510, Vancouver, BC V6B 1H7, Canada
Business type: Hat shop
4worldlovers: ![flat cap shops in vancouver WIRTH Hats]()
WIRTH Hats is a hat company committed to doing something about mental health. Buy a hat, give a counselling session.
![flat cap shops in vancouver WIRTH Hats]()
Proceeds from every purchase goes towards the WIRTH Hats Counselling Fund, providing counselling for those unable to afford it.
![flat cap shops in vancouver WIRTH Hats]()
WIRTH Hats is Partnering with the text-based Emotional Wellness App, HearMe to Provide Further Mental Health Support
October 10th is World Mental Health Day. As we reflect on the state of mental health in the world today, access to mental health care has become more important than...
How to talk to a friend or loved one about counselling
It’s difficult to watch someone you care about struggle, in any sense. If you truly care about them, you want to help them heal, right? Good news: By reading this...
WIRTH Hats is a hat company committed to doing something about mental health. Buy a hat, give a counselling session.
Proceeds from every purchase goes towards the WIRTH Hats Counselling Fund, providing counselling for those unable to afford it.
WIRTH Hats is Partnering with the text-based Emotional Wellness App, HearMe to Provide Further Mental Health Support
October 10th is World Mental Health Day. As we reflect on the state of mental health in the world today, access to mental health care has become more important than...
How to talk to a friend or loved one about counselling
It’s difficult to watch someone you care about struggle, in any sense. If you truly care about them, you want to help them heal, right? Good news: By reading this...
Bean Hsueh: Real legit! Service and quality wise! These guys got your heads and a good cause covered!👍🏽🤙🏽
naturallyherb: Such a beautiful collection of hats where every hat sold funds a counseling session! Definitely the best hat company in Canada!
Joshua Jacob: There are multiple hats in the family and a go-to gift for friends. The hats look amazing, are made of exceptional materials and always stand out. To add to a great business, easy shopping model and prompt delivery I am in love with the heartfelt story of this brand and its commitment to mental health. I will always recommend it! Definitely #wirthit
Lauren Archibald: My favourite hat. Great quality, locally made, fits my giant head, and love the cause. #wirthit
Ashlene Nairn: There are multiple WIRTH hats in my family. We love them; the quality, the fit, and most especially what they represent. WIRTH recently introduced a kids cap, which we are especially excited about. My family feels hopeful that conversations about mental health will only become easier, and more prevalent with generations to come. We are very excited to have our two year old son represent, and ignite conversations about, mental health awareness through wearing his WIRTH hat.
William Bentley: I started watching DownieLive several months ago. I enjoy his weekly episodes and information. When Wirth Hats were first mentioned, I took a look at them and found that the company supports helping others. That is why I bought this hat. I am honored to support Wirth Hats and what they do for others. A Big old TEXAS thank you!!
Maria Wirth: Great cause, super cool hats, wonderful people!Thank you for doing what you are doing.
Katie Youwe: love my wirth hat and the message behind it
Cher D: BIG fan of the WIRTH Hats mission to create comfort and safety around mental health discussions & support. The hats are well made, comfy and very stylish!
Derek Winnett: Love my Doc’s Cap! Top quality and great look. Props to Wirth Hats
shawn rempel: Great all around hat ! Built to last and very comfortable. I purchased the DOWNIELIVE VERSION hat and love it !!
Marti Bombardier: The quality is exceptional but the cause and messaging is the slam dunk! Now more than ever; support local, check in with your friends and sport an awesome hug on your head! Win-Win-Win
Aaron de Jong: Beautiful hats, service, mission and storytelling. The Wirth team has made a difference in my life!
Hoochy 'Booch: We love WirthHats. Not only are the hats high quality and stylish but how good does it feel knowing that with the purchase of each hat someone in need gets a free therapy session! Win Win!
Ry Hickey: Amazing company. Not only is their headwear AWESOME quality (made in Canada), but the mission of the company is incredible.I am a hat fiend and I love rocking my Wirth hats with pride.
Raelene Knowles: I've ordered 4 hats over the last year. All great buys.It's so great to support an important cause and get a great hat at the same time!!
Doug Mathews: Wonderful company I'm proud to wear. Highly recommend the Oilskin Caps for durability and the Beanies that warm your head and heart. I've got 5 Wirth Hats but still just the one head, for now.
Toly Vasilyev: Great cause supported by good people. I'm always inspired by the work Wirth team is doing to promote the importance of mental health and at the same time to make us look so damn good.
Peter Millar: Great product with a great mission. I highly recommend this company as one to support.
Dylan Dewis: We need more companies like WIRTH - amazing service, amazing products, amazing people🙏🏻
Alexander Hauerslev Jensen: A hat with a mission, what else could you ask for.
5. Lids - Burnaby
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4.1
53 reviews
6. Lids - Burnaby
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
3.7
48 reviews
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Address: 4820 Kingsway Unit F103, Burnaby, BC V5H 4P1, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-430-1003
Business type: Hat shop
Alex Schmidt: Guy in a blue Jay's jersey helped me today..fantastic customer service
ahmed Salem: My favourite cap 🧢 store
Jack Salazar: Horrible customer service, Mateo the “sales associate” could not be bothered to help me, and was focused more on stocking the shelves. I was asking him question about products and he didn’t even look at me, just spoke while walking away, I was then in front of a mirror trying on something and he opened the door which the mirror was on and left it open. I will NOT be shopping here as long as that person works here, I advise everyone else to go somewhere else.
wayne whincup: My wife wants a beautiful 20 inch dragon embroidery the guy delivers a 2 inch mess and bills her.very poor actions for a bissness
Jessica H: I was too intimidated to go in, everyone in there was really freakin coolOne guy inside went to the mirror, twisted his hat sideways on his head, made a little mirror face and decided ‘yep this is the hat for me’
Baldeep Singh Bola: I just love lids store
jake Jake: sales associates don't care about you, not helpful. they prefer playing with the mobile phone . Avoid this store.
Manveer D: Best place to go if you need a hat
Cinaa M Hoorang: Everything is good but some of the staff are not helpful enough
Kyle Daniel: My one-stop shop for hats! Amazing store
RodrigoBastias - com: Sebastian was amazingGreat customer service 👏
deep singh: Pretty good location they have all my Seahawks gear so can't complain
Kir Kiriy: This company has policy not to permit any political logo!what a poor judgement by them! I guess they only allow safe logos!!!
ricky maria: Terrible customer service ! never pays attention to customer request
Brianna Hall: Horrible customer service. Ordered a $100 customized hat, told it will be ready within three business days, it has been over a week now (so 7 business days as they are open all week) and no phone call, when I try to call no one picks up the phone even though they are open. I called two days ago and it was still not ready. The guy even asked me to call him the next day to remind him to finish making it - ummm WHAT??!! Very frustrated and will not be going back to this location.
Scott Johnston: Not sure how this chain works. Staff are helpful for sure but the options are limited they don't carry all teams...an example no Clippers Gear. And that's across the country. I contacted those corporate office. They don't carry Clips gear in Canada.... What?!
Lita Gorrero: Lids fine expensive stuffs...only more designs to choose for
Kelson James: But pricey
Leticia Calderon: Nice selection, good prices!
Dorian F: Showed up at 11 this morning. all other stores were open in the mall. staff member showed up late. store didn't open till 11:10. store has more jerseys than hats.
Jeremiah Peters: Friendly staff
7. Lids - Surrey
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4.2
81 reviews
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Address: 10355 152 St, Surrey, BC V3R 7C1, Canada
Schedule: Closing soon: 7:00 AM
Telephone: +1 604-585-3035
Business type: Hat shop
Ronald Rogers: Had the pleasure of meeting Sanish today Thursday February 9th 2023. The store has a great selection of hats especially the MLB Nike Blue Jays hat that I was looking for. Several items in the store were also on sale. The selection and the level of service and the knowledge that Sanish possesses is second to none. I could recommend a place any more than this location. Sanish should be recognized by his manager and store owner for his outgoing demeanor, his knowledge and outstanding customer service skill. Well done Sanish. You have a customer for life. Even though the Willowbrook Langley location is only a few short KMs from my house, I will continue to purchase at your location. Who says old fashioned customer service is dead. This is not the case at Lids Guildford.Ronald Rogers Surrey, BC
Ravneet Gill: Great place to get hats but I would suggest putting in a chair there cuz I went in with my kid and he was sitting on the floor for the time I was there. Plus it will help the boys and girls there take a breather
ollie watt: W customer service
Michelle Greene: Good service , yet no bags or gift cards availible
Brian Mcdonald: Great selection
Kali: Not open during hours of operation, whole mall is open but them.
JAGZ VIRK: 👍
D J: The customer service at the Guildford store is exceptional. We bought a hat at the downstairs Metrotown Lids location, left the hat there to be stitched, and when we picked up the hat a few hours later, it no longer fit. Clearly a mistake was made on the employees part, and the wrong hat given back to us, since it was tried on, and fit before purchasing, and being handed over to be stitched.We called Metrotown and told them about the situation, and they refused to do anything, and hung up on us. When asking to speak to a manager, they claimed they didn't have one, and rudely said nothing could be done. Thereafter, I called the Guildford Lids location to see if they would be able to help. The manager, Kerrin offered to rectify the situation and do a size exchange for the hat.The very next day, Kerrin had multiple hat sizes set aside for us to try on in advance before we even got there. Once we selected the correct size, he stitched and customized the hat perfectly (much better than the Metrotown location), and the day after we picked up the hat, he even called us to see how we liked the hat. What amazing customer service! He truly went above and beyond. We were so happy with our experience, we are now making Guildford Lids our exclusive hat store (even though it's a bit of a commute for us).This week alone we have bought multiple new hats from this location. The employees are kind and courteous, as Kerrin clearly leads them by example. Thank you for fixing our sizing issue and providing the epitome of customer service! We definitely recommend the Guildford Lids location.
Kyle James-Patrick: The guy thought MLS was a mental health condition. He still showed me basketball hats and three times told me about custom embroidery. But MLS, not here. What is soccer anyway?
ccfishy: Not a lot of options, couldn't find a lot of bucket hats. Staff refer me to order online but will be non refundable at the store.
AJ J: Very poor service today... no help finding sizes or anything.. there was one girl working and no customers in the store. As I walked in, not even a hello or a hi. Sad and unfortunate what retail has become. I will not shop here anymore, its better to order online from other stores in my opinion, here its just an unorganized mess and waste of time.
Renan Tarras: I honestly love this store as im a hat lover myself I've bought more then 10 hats from here over the years not only for myself but for other people as gifts and never had one complaint ever the quality is amazing with all there products so five stars lids great job all around
Herbert: Great variety of caps. Great for all the fans and family.
San'wal Durrani: Great service
Denzel Laguerta: The manager Kerrin at this Guildford Town Centre location was patient, knowledgeable, and prompt with having my custom hats done. Had some great Chicago White Sox hats done today! The staff are always respectful and helpful. There’s plenty of selection and it’s always well kept on displays. I would rather come all the way down here instead of the Willowbrook Mall location anytime I have custom hats to get done. Great store, greater team!! Kudos to Kerrin and the team.
Harmanpreet Singh: I got a nike cap and had a custom written my last name on the cap glow thread.
Sesi Bhushan Somarouthu: Nice place to have custom hats!
Robert Rice: Checked on line store opens at 10 am. (Confirmed by store 2 weeks ago) arrive at the store at 10:50 and the only employee has a be back in 45 minutes sign on the door.
Angelika Mejia: Never shopping at this lids again told me 10-15 minutes for a logo to be put on my hat came back like 30 minutes later and he tells me 10 more minutes then I waited a full hour and just ended up getting a refund for my hat cause I shouldn’t have to wait over an hour
Gurdeep Sanghawa: great staff, 2 boys helped me with our hat today. good guys
Ryan Robillard: Staff argued with me about my phone number after the 8th time they realize they typed it wrong
8. Lids - West Vancouver
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4.1
15 reviews
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Address: 2002 Park Royal S Unit 1022, West Vancouver, BC V7T 2W4, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-262-5650
Business type: Hat shop
colin hughes: Never phoned or contact me when done or when the need to ask me something I had to do it. Wondering whats going on. 🤔 ohh well patch is good thanks
Jon Sidwel: Jay did a great job making sure I got the custom hat I wanted. Customer service was excellent!
Anna McMurdo: Lids Park Royal in West Vancouver - awesome custom hat and incredible service from Alec whose attention to detail is bar none. Super happy!
Bryson Mccormick: they did a design on my hat and they did it wrong and it looked horrible
Mohammad Reza Mohseni: Got my favorite costom hat made here
Jeff Grills: NHL season and a guy can't find any NHL hats in Lids!? Cmon.
Joseph Andrew: The guys at park royal were great! Got are good deal on these 2 hats.
Brad Kill: Ok selection need more Seahawks gear.
Noah: Lids pretty closely remade a hat I'd been wearing for like 6 years that started falling apart so I like 'em. Friendly and fast (had 2 hats done in ~1 - 1.5hrs)
Zalama: Great Variety, helpful and friendly staff
Mike Clarke: Great, called me to say the hat i wanted was in. Appreciated Thankyou
Karen Harvey: Every ball cap you ever imagined and some you never thought of. Nice, helpful staff.
Anandit Vashist: Edgar and his co-workers are doing a great job!!Great selection, awesome deals and even better discounts!!!
Florian Escoffier: Not at all open until 9pm !!! The mall close at 7 ! Bad surprise !
9. Lids - Richmond
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4
28 reviews
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Address: 6253 No. 3 Rd, Richmond, BC V6Y 2B5, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-278-2874
Business type: Hat shop
bIGbOYjAkOb: Great deals!
Corey M: Nice people
Mateo Bachet: Don't know much about hats. Aadil was a tremendous help and he was a super nice guy as well, made my experience at the store great and I bought 2 hats
Percy Spencer: Staff was helpful but not much variety
K L: They are running a decent sale for buy 1 get 2nd for 50% off. The worker was friendly and did not bother you like other stores when you walk in with fake smiles. Wish they have more selections but the deal is good and you should take advantage. Nice experience and good store.
Daniel Gerlach: Good place for hats
Tao Miao: Bought a hat with design stitches. An hour later when we came back to pick up the hat, the machine was broken and I was told to pick it up a week later. A week later the machine was still broken. 3 weeks later I came the machine was fixed but the hat was not done. I still have to wait for 15 mins to get it done. The design I picked up was gone. I returned it with anger. Worst experience
Henri Dario Ramirez Macazana: Excelenttttrr!!!!!
Subrata Chakrabarti: Friendly service. Lots of choices. You can add your design and words to your hat.
Charles Springgay: The manager and his team provide friendly service and are always wonderful to deal with when shopping for a hat or creating a hat design.
Alex O'Neil: Loved my new hat. That's all I will say.
Kato Lawrence G: Worst service ever, store was opened but the lady continued to be on her phone and totally ignore my requests to buy. Do not go when Asian lady working
Black Spectre: Nice hats.
Nabil Baouya: The guy working there was a great help. I was looking for a cap for my daughters bday, and he helped answer my questions..did a great job of stitching the extras on as well!
Rombo P.: Have bought some hats here in the past. Lots of cool selections and helpful staff. Just a bit overpriced but then again everythings overpriced nowadays.......
Craig Tugwood: It's a lids
Neil Chakrabarty: Excellent place to shop for some lids. There are many discounts to be had. Only wish, is that they had all teams in all sports available for purchase. Need the Mets and Cubs in all Black. Please make it happen. 😂
Li Ga: Nice selection and conveniently located aside from the compliment ...err comment of the size of my head
Jonathan C: You buy hats here , pretty simple
Ethan Libraviski: Top of class in service, during this pandemic, I think they trained their employees to avoid greeting their customers, and to maintain minimum communication. This fine gentleman Brendan, who helped me with my order, he only said 2 complete sentences to me: 1, "total would be $xx!" 2, "you can pay now!". Then a couple simple body language in silence, like the dude is refused to talk.Strange vibe anyway, have a nice day Brendan.
Eggies !: Came in here looking to get a print on a hat, the goth looking girl was so helpful, and gave great service. Very sociable and explained the process excellently.
10. Lids - Burnaby
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3.6
69 reviews
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Address: 9855 Austin Road Sp153, Burnaby, BC V3J 1N4, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-415-0500
Business type: Hat shop
Jacob L.S.: Lots of nice Hats. Nice sales and discounts.
Michael Rae: It's a good store for sports hats
Fibber 13: Sitting here well after the mall opened and nobody showed up...started to read reviews and this seems to be the regular here....completely unprofessional should be removed from the mall
Daryl G: Thanks Aryan for helping me with the embroidery.
Matt C: Was there three times in the last few weeks and at all times, no staff greeted me or asked if i needed help. All times i was there their representative was behind the cashier desk on their smart phone. Other customers seemed to just walk around trying hats on. Not impressed at all. Definitely some customer service training is needed here!
Kapitol Oner: Absolutely love taking the train here from Vancouver only to find that the store is closed on a Friday with no mention of it being closed on Google or anywhere else. Thanks so much for wasting my time, really appreciate it. I'll be sure to come back and shop at your store never again because that's ridiculous.
Bender Bourne: Never open
R B: Kid just sits there with his head buried in a phone the only first impression I needed won’t be back thanks anyways
Sleep Time: They sell fake new era hats. Probably people would buy the real ones then return fakes.The workers have no idea how to tell if they are fake or not.Fake new era hats do not have a hologram stitching thread on the tag of the hats. If you are a worker here do the right thing and throw out all the fake ones.
Dylan: ever single time I come to this location, employees are always on their phone instead of doing their job
J Han: Why is this store closed at 3:30pm on a Wednesday? Wasted my time going to this location instead of the Metrotown one.
Edgardo Cruz: Falta surtido de gorras a mi parecer pero tienes algunas buenas opciones
Masih Vosoughi: I absolutely love this store!!, always ask for Aryan when going he is very helpful and caring.
sam dsouza: Great selection of hats and especially the custom designing options they have. The staff is very friendly and enthusiastic .I am really impressed with the quality of embroidery stitch they did on my hat. Highly recommend it.
serdar alic: Don't expect a good service...they are rude and they even don't know what they are selling...for what price...
Robyn Avery: Cashier ignored me for so long I gave up and left. He also wasn't wearing his mask, nor were two customers inside while I was there. A very unpleasant shipping experience
Craig Hubert: Great selection and prices
Dustin Bittroff: Store not open on time and store operater running around begging stores to swap money for change rather then sell to me on debit.
Alyne Pires: All my hats I buy in that store! I love this place !
Wan Ming Wong: Very expansive hats.The cost to make in china is C$2
Rick Rude: Father's day and this place is supposed to open at 11:00. It's now 12:00 and there still in nobody here. This is the second time this has happened at this location. If you are considering coming here , you better call and make sure someone is here first. I expect to get a serious discount ......... If anyone shows up.
11. Lids - Coquitlam
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4.6
21 reviews
