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1. North Shore Ski & Board - North Vancouver City
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5
262 reviews
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Address: 1625 Lonsdale Ave, North Vancouver, BC V7M 2J5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-987-7245
Business type: Kite shop
Catrin Butler: Great service 👍
Gerry Duke: I went there looking for help to repair my telemark skis which is not easy to find today. But they ditected me to someone that could and I really appreciate that they were very nice they saved me a ton of money as I would have had to buy a hole new set of equipment that would have cost me 1500 to 2,000 dollars. I did not go in their store before this, looks like a good place to shop for outdoor equipment, I will be back for sure
shawn shergill: I have been there few times now they are very consistent with excellent service and knowledge of their product.
Paul Doig: Amazing service at North Shore Ski and Board. Possibly the best ski store around (worldwide - big claim but true). I have travelled far and wide and always come back to NSSB.Bought an amazing setup of Elan 106 Ripstick Black Edition 180cm with Aramada Strive 14 binding (in sand colour). Bought online and was in Vancouver from the Island. Brett and the team turned around the install of the bindings in 25min to accommodate my travel back to the Island. Amazing.Thx for having the best ski shop and best service anywhere.
Natalia Tape: I couldn't recommend North Shore Ski & Board more for all your mountain needs! I was thoroughly impressed with the service Jordan, Heather & Kayla provided to me while purchasing my new snowboard. They offered individualized, friendly service, anticipating my needs and going out of their way to find me a suitable board, both in style and price. I live far away from the store, and each of these associates took the time to remember me & my requests, call me on the phone to check in, and create a smooth/seamless experience. I felt like everyone was working hard to please me as the customer, and their knowledge base on mountain equipment is second to none. I will be going back for any further supplies without hesitation! Kudos to the NSKB team. 10/10 recommend.
Yusuke Kowalewski: Staff were kind, and the snowboard waxing service is quick
albert: Employees were absolutely wonderful, 10/10 would recommend!
Enno S: Cheaper and better than up on Grouse Mountain. Forgot I brought my board there for 2,5 weeks, picked it up with no additional charge. 44 CAD for waxing and sharpening.
Kyle Gill: Great service. Brett help fix my splitboard binding.
Krista Greig: Only good things to say about North Shore Ski and Board! I've been helped by several staff members with buying boots, getting custom footbeds made, and having bindings mounted - all the staff have been super helpful, friendly, and knowledgable. NSSB is my go-to for all things skiing-related and it's where I send my friends when they're looking for gear.
Samantha Smith: I bought new touring boots here, and worked with Simon. He was so great! Took a ton of time with me. Really listened to what I needed and went above and beyond! Highly recommend
Walker: They are wicked friendly and wicked helpful. Big shout out to Arsenio, Brett, James, and Adam.So I need to double down on the recommendation for this place. I've been back three times to have my touring boots adjusted. It's been inexpensive and the service has been very insightful each time. I didn't buy my boots from them but you can sure as hell bet that I'll buy the next pair from them.Bought a pair of downhill boots from these folks this season. The service and advice was absolutely outstanding. I'd be tempted to pick up a pair of skis next year if I don't find any amazing deals at the SAR sale.
Elly Akhoundi: I recently visited North Shore Ski & Board to purchase new ski gear and I had an exceptional experience! I was lucky enough to have Simon help me with my fitting and he was absolutely fantastic. His knowledge of the products and attention to detail was impressive and he worked tirelessly to ensure that I found the perfect fit. Believe me, just trust him although you may think there is absolutely no way the size he is offering the right one for you!The entire team at North Shore Ski & Board was welcoming and made me feel comfortable throughout the whole process. They are experts at finding the right gear for each individual and I was impressed by their level of professionalism and expertise.I can confidently say that my skiing experience has been taken to a whole new level thanks to Simon!I would highly recommend this store to anyone looking for a quality product and exceptional customer service. Thank you, Simon, and the entire team at North Shore Ski & Board!
Marta C: 100% the best shop to get your ski gear. Max is the best sales person! He is a pro and he helped me find the most comfortable boots!!!! Thanks guys :)
golsa mozoun: I went into the store and the staff were so meanI tried some clothes on and then put them on the hanger right in front of the fitting roomsThen this blonde girl asked me in a very bad manner like I wanted to rob them “where did you put the stuff”She then asked me several times to leave and asked me are you waiting for somethingI have never been treated like this in any other stores
Harper Klusman: Best customer service ever! I’ve got weird legs which makes finding good ski boots impossible; I wasn’t sure I was ever going to be able to go skiing again. Simon and the North Shore Ski and Board team went above and beyond to craft an extremely unique pair of custom ski boots. Would highly recommend this place. Just finished my first day back skiing with my new boots and it was AMAZING. Thanks Simon!
Allan Furlong: An amazing experience! Late season, we hoped to get used kids ski boots. The service and knowledge of equipment was beyond what I've ever seen. We got what we needed, with adjustments an no extra cost, advice on future equipment etc. We left with smiles at the friendliness of the staff and the ease of the purchase. Thanks!
Mackenzie Cromie: Max was fantastic at putting in all the effort during my partners fitting, shared so many interesting facts. Went above an beyond to make sure we were happy with the investment. Will definitely be returning!
Patsy Hallimond: Great friendly staff, clean and great consultation from arsenio on boots!
Paul Boenisch: The very best place in the lower mainland to outfit the whole family for skiing, boarding and even summer sports like kite boarding. Huge store, great clothing, accessories and knowledgeable friendly staff. Great kids program too for kids that grow out of ski gear every year, used gear and you get credit back for returning your used boots and skis etc. Check it out.
Paul C: Brilliant service. I came in for an adjustment on boots NOT bought from them. Dillon was first class - quick, knowledgeable, precise and easy to deal with. He tweaked a pinch point on the top of my foot. Very little wait time and price was well below what I expected to pay. Any issues I'm told to swing back in, no charge & they'll get it right for me. Very impressed. Thanks guys.
2. The Granville Island Toy Company - Vancouver
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5
191 reviews
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Address: 3298 Main St, Vancouver, BC V5V 3M5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-875-0065
Business type: Toy store
crywalkr: This is a neat little toy store on Main Street that's packed full of modern and retro toys. They had some cool toys from the 80s like Slinky, an Etch-A-Sketch and Lite Brite as well as the latest Playmobil and Lego sets. My one disappointment is that they didn't have a traditional Jack in the Box. The staff were friendly and helpful, and I hope to go back one day
David Wu: Great service and great unique selection. Definitely a place we'll be going back to.
Cosmo Kwan: Love this store! Great toys and clean and friendly staffs. Well stocked and organized!
Aric: 😃
The Best: A lot of variety of toys and a ton of lego and playmobil
Christina Fong: Great convenient toys & games store. Small, but full store. Good variety, on the expensive side but reliable for any last minute kids gifts.
Kyle Tallmadge: Puzzles on puzzles on puzzles. Love this store. It’s the go to puzzle shop. Plus they got Lego.
Fqhbug123 THATDUDE: Good selection of game and toys
Caitlynne Medrek: Above and beyond ❤️
Daniel Meilleur: Good customer help
Macaw: I went to diecast hunt for siku. I was dissapointed to find only a couple. Store is small
Spenny Leigh: Fantastic experience. I ordered some figures online and they called me to make sure I was happy with my purchase. The delivery came faster than my Amazon package that I ordered at the same time. Would buy online or in store again. Great customer service!
McTy: Great toy store with the perfect amount of variety. Premium Legos with limited supply are available here currently.
Kirk Chantraine: Great selection and very nice staff 😊
Derek Jay: one of the staple toy stores in Vancouver. friendly staff to help you out.
Ian Chisholm: Good selection of toys had Lego items that the Lego store doesn't
c joseph: Really wonderful little store. Feels a 1,000x better than the mega toy store.
Jason Miller: Nice selection and friendly staff
Kerry Davidson: Love this store and the staff! Always knowledgeable and helpful, and cheerful.
Tee Haynes: Nice friendly people, surprisingly large range of Lego and Playmobil
Robert Sutherland: So many options available here, and fair prices
3. Granville Island Toy Company The - Vancouver
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4.9
51 reviews
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Address: 1496 Cartwright St, Vancouver, BC V6H 3Y5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-684-0076
Business type: Toy store
Itzmalin Benítez: Great place for the kids they love all the activities and stuff for them, is a Blast to them
Lauren Jarvis: This is the coolest store ever for kids. I can only be sad to think I never got to be a kid and experience the joy and instant excitement of entering this space and wanting everything. It makes gift giving easy though, and they have literally so many options and toys you can’t find elsewhere. I highly recommend stopping in here with your littles or if you can’t seem to find anything to buy for someone’s kid, or your own 😜
Cynthia Mcconnell: Just fun
Sebastian “Bearded Broker” Receveur: Great place to visit! Go check out as much as you can on the island and the kids will have a blast here. Dont forget the 2nd floor
Sam Wiens: Check out the VR area, it's really fun!
Amir Beiklik: Great place for kids, new VR station, very friendly staff. Great place to spend the day.
chad onyschuk: Amazing customer service!!
Derek Jay: one of the staple toy stores in Vancouver. very friendly staff willing to help you out.
john ozevin: Fun place for every one
Infinerdy: Excellent place to find brain toys. Carries a variety of toys from stuffed animals to puzzles.
Alyssa: I absolutely LOVE this place. The environment is so fun!! I cannot stress how excited I get whenever I walk into this store. It even has fun little gacha machines that take toonies!! It is so bubbly and friendly, and even sells bubble tea inside at a little food vendor spot. Obsessed. Keep up the great work
YY Kevin Lam: People can find some special Toys that another store sell them.
Barry Wan: Does there sell Funko pop? Curious
Matthias Luers: I have been coming to this store since I was a kid and I’ve always loved it. Today, Me and my girlfriend visited the store, the lady working at the register was absolutely wonderful! We purchased several playmobile mystery packs for fun, and ended up returning 3 times within the hour for more because were determined to get all the characters, we interacted with the lady at the register every time because she was such a delight to talk to! Would definitely come back, very cool store, and wonderful staff!
wade dorvault: Great place for kids and adults alike....... Kaboodles my favorite store
Ms. Fancy: Lots of selection here and most of the owners are friendly. A bit pricey on some items though
Nigel Kellett: Very pleasant and knowledgeable staff. Lots of toys and games , jigsaw puzzles for my grandchildren. Tons of stocking stuffers . Spent a long time browsing
Col Bak: Good toy store, has a nice selection of fidget and stim toys
Allen Chan: A lovely place to go even during covid times. Respectful atmosphere
Shane Physiotherapy: They want above and beyond! My kids have wanted these small Beenie Boo toys and everywhere was charging $20-$30 in shipping. I placed an order yesterday and the store called me to say I lived outside their normal shipping area for their standard $5 shipping cost.BUT the woman who called said her brother lives in my area and he just dropped off the toys today, just one day after ordering them!Thank you so much!!!!
mehak batra: I recently purchased a gift for my niece (she loves it!!) from Granville Island Toy Company and the whole experience was amazing. Delivery was very fast and hassle free and the toy itself is great quality. I will continue to use their store/website for future gifts for toys.
4. Kaboodles Toy Store - Vancouver
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4.9
10 reviews
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Address: 2901 W Broadway, Vancouver, BC V6K 2G6, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-224-5311
Business type: Toy store
Aoife Dowling: Great selection of games, toys, lego, crafts, all squeezed into a fairly small space.
Ellen Wong: They have one of the best selections of stuffed animals around...although the prices for these are generally higher than what you'd pay at some other stores (like Miniso 😅), they probably have a larger selection of the more traditional, soft, and slumpy teddies and bunnies, and a selection of fruit and veg stuffies that's harder to find elsewhere. Store staff were nice. The store was kept well-organized. The only thing missing: On the day I went, I didn't see any hand sanitizer at the entrance, which I would've appreciated, seeing how everything inside the store is tempting to touch and check out.
Mandy Ellis: Great toy store and the staff are very helpful.
Macaw: Very kind staff and unique toys that bigger companies like ToysRus don't have. Highly recommend checking this place out
Kareyna M: Fantastic toy store for all ages!
Quinn Middleton: Ordered a hard to find Lego set online... The shipping was cheap and it was delivered way faster than I was expecting! Great customer service I've the phone to boot!
James Yang: Very friendly staff. Got some cool nostalgic toys for kids from the 80s and 90s.
Jacky Chin: Quaint little place with lots of selection. Shouldn't go in with my kids, they go wild!
Katharine Ng: Great local toy shop! I also appreciated that they had easy curbside pickup options, very flexible and friendly service.
nada Purlo: Great collection of jigsaw puzzles and Lego. Along with other toys. It is a great place with great staff.
5. Dilly Dally Toy Store - Vancouver
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4.7
217 reviews
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Address: 1161 Commercial Dr, Vancouver, BC V5L 3X3, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-252-9727
Business type: Toy store
Olivia Moon: Beautiful, thoughtful range of toys, books, activities and games. Great service too! One of the best toy stores I’ve visited.
Beate Winkler: high quality toys super friendly stuff. We go there often and drive 30 minutes plus just to buy there. Great store and friendly stuff.Still think the same years later :) love love this place!
megan ge: The biggest and most gorgeous selection of quality toys for babies and kids!
Sabina Ficociello: I ordered a jelly cat stuffed animal, the little bear one, and not only was it shipped expeditiously, they wrote “there’s a bear in there” and put little bear stickers on the outside. It’s so cute I can’t even throw the box out. I’m from Ontario but will definitely be ordering more! ❤️
Kiki E: Immensely thankful for Sean who helped pick out a birthday gift for a family member today. Also very happy that they finally started a rewards program; more incentive for me to continue shopping here!
Jordan smith: Checked out a few items for my boys. Couple wooden spinners and I also purchased a mini telescope. Whole time in there I felt like I had ten people watching me. Profiling and following customers around isnt customer service done right in my eyes . That's the whole difference between my$ 20 dollar sale and a $ 💯 sale. Anyways I love the maileg and I yearn the matchstick mice . Please, please hook a customer uppp? At least lighten my mood or ease up on the spies cuz I don't want to come In w disguise. Lol pip pip
Katelyn Roberts: My go to for children's toys in Vancouver! They have a high quality selection of gifts that always please the babies in my life! Plus, super friendly service and they do gift wrapping.
Paige Sorger: The best toy store around! The staff are always so kind and helpful. I always go in without ideas and the staff always find me the perfect gifts! My go to kid gift store
Demian Mcrae: Amazing selection of great toys for a small store. The staff is super helpful as well, there are books and a lot of sustainably built toys available. I have also used their online ordering a number of times and it was great, their stock system is pretty accurate as well.
Cecilia Mok: An excellent toy store with more traditional and high quality gifts. They carry an array of wooden toys, board games, dress up costumes, books and gifts. Staff are lovely, knowledgeable and very helpful. It's a wonderful and delightful shop to browse through. Some fantastic options for gifting youngsters - and perfect stocking stuffers for the holidays!
Victoria Marius: The most adorable shop (especially Maileg) with the most helpful & friendliest staff xo
Brian Salls: Great selection of toys, crafts and books. Staff are very kind
Stephanie Brennan: Incredible toys, wonderfully helpful staff. My favourite toy store!
Gerrit van Rensburg: Wow, is this a great store to find a toy. Their online selection is great and ordering online with in stock pick a very smooth process. Staff is very wonderful and knowledgeable. The store itself is a whole different ball game! There is a lot of neat toys here.
Vanessa Marshall: I could spend hours in here shopping for the kids in my life. Excellent selection of books, games, art and science supplies. The staff picks are always a good thing to check out. The staff in general are friendly and knowledgeable if you need help or advice.
Anson Li: Lots of European toys, which are often of higher quality.
Brogan Duyndam: Great range of toys and books! I especially liked the toys and books designed by indigenous artists and authors.
Cathy Hz44: Beaucoup de choix
Grace Olson: Such a great selection of toys here. The staff are so helpful and knowledgeable. The store is beautifully laid out and fun to walk through.
Darryll Robertson: Excellent staff fantastic items for the unique idea and gift for kids and their development
_-_ jet: I always order toys for my little one every month since i’ve known this store.Fast delivery services is strong point.I’ve never been here before but somedays, I’ll look forward to going with my baby😍
6. Magic Box Hobbies - Vancouver
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4.7
443 reviews
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Address: 2105 W 37th Ave, Vancouver, BC V6M 1N9, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-264-1746
Business type: Hobby store
Chris Donohue: Great selection of model kits and accessories. Highly recommend.
Brent D: Very helpful customer service, quite a large selection of products, and very knowledgeable.
Robert Semenoff: I placed on order with them for an ESC for my project. They took my number down, but never heard back from them. I guess they never ordered the part at all. Project been gathering dust for months...
Travis Burns: Crazy cool store
Jackson Boyle: Very helpful.
neki tepi: There is NO way you can find a better and full loaded hobbies shop in 100km around!Nice people, amazing products and reasonable prices (like everything in this life, you get what you paid!)Family and well organized business for so many years 👌
Guyford Holdway: Very helpful and kind ppl. Great store. Great selection, fantastic prices
El Padrino: Great customer service and selections on Rc trucks
Arnold Sze: Visited the Richmond/Vancouver BC area for a weekend trip and this was the best hobby shop I visited. Friendly staff, good selection, and reasonable prices. Picked up a couple of gunpla that I could not find anywhere else in the western Washington area here in the USA. This place is worth a visit if you are in the area!
Ian Kennington: It’s been 40+ years since I last had an RC Car and decided to check out the shop. They have excellent selection and good prices. I felt like a kid again. overwhelmed by choice I need to go back tomorrow to finish checking it all out.
Kiwi C: The best hobby store in town, lots of choices good prices. I get most of my RC needs from there. Staffs are also nice and knowledgeable. Highly recommend!!
Greg Gleason: Lots of awesome products ! Sadly they are price gougers with everything way over priced. I literally searched for items they had in stock online an compared prices as I toured the store. Almost double the price in some cases. Could not find one item that was reasonably priced. 40 min drive and I had seen enough in less the 10 min. Waste of time ! Trust me ! It’s not worth visiting. I will say this , the people were nice. 1 Star !
Mi Bi: Very helpful staff
dave sadler: Just didn't feel welcome... maybe just a bad day
Michael Marshall: Best hobby store
Jesse Jackson: I love this place! Bought my first tank model from here and now I'm hooked on it ! Great selection and staff and very kind and helpful. 🌟🌟🌟 🌟🌟
F. S.: Epic hobby store
Sasan Ahmadi Asl: Great shop! So many things! A lot of paints and tools as well as model kits.
Helmut Vorlaufer: Awesome service
Todd Todd: Great store with an incredible amount of stock. A great brick and morter shop that I will be going back to again.
Daniel Lee: Always a good place to visit. Owner is very nice.
7. Kaboodles Toy Store - Vancouver
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4.2
5 reviews
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Address: 1496 Cartwright St, Vancouver, BC V6H 3Y5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-684-0066
Business type: Store
Chloe Corcoran: Tiny space. Subpar selection, staff that are were under 20 years old and very disinterested. Disappointed in it.
Rubin Corouna: Bought some toys here for my nephew, they were ok
Natasha Fairweather: Half the things we bought did not work and they have a zero returns policy.
Od: Amazing
Denize Sibin: Procurei brinquedos educativos em vários locais em Vancouver. Agora na Kaboodles Toy Story, obtive várias opções para diferentes idades. Bem diversificado, ótimo atendimento. A região de Grandville Island é tranquila, mas tem opções de compra na Main Street e Cartwright Street em Vancouver.
8. Clownin' Around Magic Shop - Vancouver
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4.7
74 reviews
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Address: kids market, 1496 Cartwright St, Vancouver, BC V6H 3Y5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-682-0244
Business type: Magic store
Andrew Merrin: The owner and his wife are amazing. He usually shows kids a simple magic trick that you can buy from $5 to $20. The owner is so friendly and talks to everyone that comes into the store.
Alden Almonte (RedJax_Dast): Best magic store in the lower mainland. If they don't have the trick, they'll order it for you. Quincy, the owner got me to try out some of the fire shooters. A lady walked by and was like "hey! You can just shoot fire indoors". The owner is very polite, he might not be good at magic tricks himself but he has the passion for it. Sometimes you'll find celeberty magicians in town, one time Criss Angel came in to by a blindfold for a gag in vancouver.
Jonah Eckert: Unfortunately high school students are buying the small ‘bang snap’ firecrackers here and throwing them in our high school causing a lot of problems. It would be appreciated if you stopped selling them.Update: Thank you very much for being open to feedback and to agreeing to stop selling this product. It shows your commitment to community and support for our school system.
Cornelius Wilson: Excellent magic shop. Knowledgeable and friendly
Lisa Hamel: Such a great shop and the owners are lovely. My son is really into magic tricks and the owner always shows him cool things to add to his collection of tricks. Such a wonderful experience.
Brody Donnelly: Best customer service ever, extremely good prices, and just one of a kind, the couple that runs the place is very passionate about there job nothing bad to say wish I could give them 6 stars
Hockstoon: I never review shops but the goods they have here are great and reasonably priced and the staff are just so wholesome and amazing. I moved overseas and when I can back to visit 4 years later after covid, he remembered me and it warmed my heart. Awesome shop with awesome people
Taiga Troy: loved it
Tacos and Vapes: I've been coming here for over 35 years and it's still awesome. I remember when it was still downstairs in the Kids Only Market. The prices and the knowledge here are unbeatable.
Gibsons Vape Shop: This place sells all the magic goods. From cheap, fun gags to legit supplies for a pro. And if you are into Cardistry or collecting playing cards, the selection here is awesome. I had to grab a couple decks while here.
Michael Dinero: Always love this place!!! Owner and his wife have incredible respect and recognize magicians immediately.
Michelle Hill: So much fun and the owners are great. Showed the kids all their tricks! My seven year old wanted it all!
Gringham: I bought a set of playing cards for my sister. The owner was really nice and helpful :)
Thomas Peake: Amazing Place
e tse: The best magic shop in town! It has huge card collection and whatever you need for your magic hobby. The owner is very approachable and friendly as well.
Malika A: I’ve visited this store multiple times and it is such a gem. The place is run by this lovely old couple. Both of them are so enthusiastic about the tricks and toys, and it makes the experience more fun. During my last visit, they gave us candies and an extra item to be nice. It was so sweet. The store has a wide selection of items, aimed both for children and adults. Ranging for toy guns to bachelorette party favours to quality playing cards, you’ll probably find something that you will like. I always visit here when I’m at Granville island, and I think it’s worth seeing.
_ yuen _: Came to Granville Island looking for a Trick worm and someone said to check upstairs at the magic store. Wow what store and the man working there was so helpful and friendly. I had my 2 girls with me and they had so much fun! Totally recommend this store and I will be back!
Jess L: I came in for some juggling equipment. I had seen it on their website prior to coming in and thought I'd make the trip out in person. The staff (owner perhaps?) was friendly and attentive. There were no issues there. It had to do with the price difference in store and on their website. When I pointed that out to staff, they only mentioned how they hadn't updated the price on their website yet. That may be unfortunate timing though what that means is I could have ordered the same item online for less, qualify for free shipping (which it would), and have the store pay for shipping for a total sale price for what they wanted to charge in store. I was hoping they would honour the price they listed it at. It is their website after all, but sadly, they didn't. I still got the juggling equipment for a price less than they listed in store but more than what was listed on their website though will think twice before going back. For those who want to shop there, the staff are nice. But I'd recommend doing your homework first.
Jeskey Shane Evora: I really like this store. Store owner is really friendly and he helps me to pick some good magic tricks. Too bad i need to go back home in Edmonton. I hope to see you again my friend 😁
Trisha Burrows: The man who runs this store turns shopping into a fun experience. If this guy doesn’t make you smile, no one will!I shopped here yesterday, and eight years ago- he hasn’t changed a bit. It really seems to be his passion, and he is so good with kids. Bravo!
Mika Tsuchida: The owner was super friendly and kept showing us magic tricks that were in store. Very nostalgic. We bought some stuff and he gave us free party snaps!
9. Mastermind Toys Coquitlam - Coquitlam
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4.1
160 reviews
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Address: Westwood Mall, 3000 Lougheed Hwy., Coquitlam, BC V3B 1C5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 778-284-7103
Business type: Toy store
Tim Jackson: Good selection of kid's toys.
Pishro Aboubakr: Friendly staff and a ton of toys
MalibuG: Great toys for the young kids that want to learn young
Helen Wang: Excellent staff members! We were there right at opening on a Saturday morning. The staff members were so patient and kind and definitely went above and beyond to help us find the items we wanted! My son left the store in such a good mood that is sure to last for a long while! Thank you!
Johnson Chiang: Friendly staff
Rendell Roberts: Lots of great toys for all kids
Taeya Aitchison: Excellent staff. The girls that giftwrap for free really went above and beyond to get a very awkward shaped gift wrapped for my 10 year old..thankful I didn't have to do that!
DARLENE TRIGGS: Great store to find birthday, or whatever, presents for all ages. They even offered gifts wrapping. Made shopping easy and efficient. The staff was friendly and eager to answer questions.
S M: Horrible how management (or lack thereof) treat staff. My daughter called in that she couldn't make a few of her shifts because her father passed away unexpectedly and she need some time off to grieve. There was absolutely NO follow up call or text - no communication at all considering what she was going through. She was completely taken off the schedule permanently and her termination papers mailed to her (stating she quit). What a terrible way to treat a vulnerable young person grieving a parent’s death. I have only given a 1 star so I can leave this review. They deserve far less.
Beau Mitchell: 1 star because zero is not an option. Was enquiring about a swing and the swing box had no details on connection... rude unhelpful lady at front desk. Was asking if I could return it if it doesn't work/connect properly. She said no... final sale. I tried to explain to her that the swing doesn't have any connection details showing on the box which is the single most important part so that my kids don't get HURT. She didn't care and said "just get some hooks". Right... we need to know what size, how coarse the threads should be, depth of hooks into the beam. How can you rate something for 500 lbs without having some connection detail??? I'm off to spend my $$$ somewhere else now.
Susan Phung: Excellent place to purchase toys, they also gift wrap free of charge with purchase.
Gregory Lazar: Good quality products. Friendly staff.
Diana Boudreau: Very helpful staff. Thank you wrapping our gifts too
Chanse Robertson: Terrible return policy and brainless customer service. Bought my kid a JEEP remote control vehicle which advertised as “Off-Road” but it had not power. I took it back same day noting it didn’t work on very short grass field but did work slowly on side walk. Worker tried it on the store floor and said “works fine to me” and said it was out of box so nothing he could do. I said it advertises as “off-road” and he said “well sidewalk is off-road. WOW. Place doesn’t stand by what they sell, return policy is out of touch with reality, and customer service is ignorant.
mardi “BigMama” E: Okay...lot's of neat stuff for children, a lot of thinking things and building toys. A lot better than the basic toys.
Agility Quickness: Great variety
Vicky: Great selection of unique toys
Ravi Sidhu: Great deals and huge selection
Matcha Ice Cream: Terrible customer service by the Manager. Don’t know how to create loyal returning customers. Very disappointed
Arthur Tsang: Purchased item online, went to pick up and someone at the store had made an error. Manager realized there was no stock after waiting a while for them to source it. The manager then says we have one in Langley and that they don’t transfer for delivery and told me to go and insta cart the product. Poor customer service, terrible solution and overall incompetent.
Willie L: We live in Toronto and we purchased a Christmas present for our granddaughter who lives in Coquitlam. We ordered from the store in Markham ON and we were assured there would be no problem with our son picking the present at the Mastermind store at Westwood Mall in Port Coquitlam. My son called the store at Westwood Mall to ask if it would be OK if his wife (our daughter-in-law) picked up the present as he was busy at work. The person who answered the phone at store said that would not be a problem and my son gave them all the details including his name, my daughter-in-law's name the order number and purchase details.When my daughter-in-law went to the store and spoke to the counter person, she was told that the store policy was only the person named on the order was allowed to take possession of the item, and then proceeded lecture my daughter-in-law about the policy. Keep in mind this is happening at the checkout counter with a line of people waiting to pay for their purchases. After the lecture, the clerk decided that she could in fact release the purchase to my daughter-in-law but of course only after they left my daughter-in-law feeling humiliated.So, a couple of things.First, if the store policy is to only release purchases to the named recipient, why was my son told otherwise over the phone?Secondly, if this policy is such a big deal, why was the item eventually given to my daughter-in-law?Thirdly, is it common practice to humiliate a customer in front of other customers? I'm not in retail sales but common sense would tell me if there is an issue with a sale, its usually best to move that transaction to the side so regular business can continue.When we were informed of the above, we felt terrible as this was a Christmas present for our granddaughter and the last thing anyone wants is a present that is connected to bad memories. We reached out in an email to the Mastermind Store at Westwood Mall in Coquitlam with the above details and expected either an explanation or perhaps an apology. After two weeks, we have not gotten any type of reply. I believe that speaks volumes on how the store views customers,
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