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1. Nightingale Medical Supplies - Vancouver
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5
14 reviews
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Address: 950 W Broadway #104, Vancouver, BC V5Z 1K7, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-563-0422
Business type: Medical supply store
Robert Boyd: This store has been (and still is) 100% reliable in acquiring intermittent catheters and lubricants that I need so that I can urinate safely (I have a serious bladder problem. The staff at the desk are unfailingly helpful and pleasant, to an extent that it is always a pleasure to visit the store.
Jean Chen: I went to Nightingale Medical Supplies to buy some products for postpartum use. The staffs were very helpful and friendly, they shew me different kinds of products, and encouraged me to pick the suitable one for myself.
Elizabeth Montgomery: Today I called the Nightingale Medical Supplies store in Vancouver (Kent). I live in Ontario and wanted to get some information about ostomy clothing for my husband. I spoke with Christa and she could not have been more helpful. She was pleasant, patient and very knowledgeable and was able to answer all of my questions, then took the time to check the store's stock to see if she had what I was asking for. I believe that customer service is so important. It is what makes us want to shop at a store again. We are new to the ostomy scene and were so glad to find somewhere in Canada where some of the specialized ostomy clothing is sold. I will be spreading the word to anyone I know here as there seems to be little knowledge of the availability of these items.Elizabeth Montgomery
John Cooper: I went to Nightingale Medical Supplies for a hernia belt, they offer professional, knowledgeable and compassionate service and encouraged me to find a product that functions and fit me correctly
Kristie Congram: As I child I had a very bad experience accompanying my Mother to a shop that did bra fittings for mastectomy patients. Nightingale Medical made that feeling disappear. From Cindy who took my call and helped me through the initial steps to Sylvia who did my fitting and gave me a hug when I left. A great place, very professional and very comforting.
Gretchen Ferguson: Cindy really knows what she's doing! She helped us figure out exactly what we needed. Lots of selection.
Tony Banner: Horrible parking. No selection of men's compression sports socks. Felt like I was walking into a lingerie store. Not medical.
Michael Golodini: Great store!
Mitch Dermer: Very grateful I have Lauren and the nightingale staff to rely on for assistance.
Michelle Lim: Truly an exceptional business as incredibly caring and compassionate staff who know the medical supply field well. Lauren is amazing and helped me navigate the ostomy process and helped me avoid any major skin issues. The front end staff also polite & professional, and go the extra mile, especially Cindy. Bonus is 2 parking stalls for them so one less hassle as a busy location. Highly recommend them.
Yegor Momot: The woman at the shop was respectfully and accommodating. She waited for me to hop in last minute (on crutches) and helped me get what I needed with no rush.
2. Lancaster Medical Supplies and Prescriptions Vancouver - Vancouver
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5
21 reviews
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Address: 601 W Broadway #1, Vancouver, BC V5Z 4C2, Canada
Schedule: Opens at 9:30 AM
Telephone: +1 604-873-8585
Business type: Medical supply store
MHC Chang: Knowledgeable, patient and kind staff. Well stocked inventory at reasonable prices.
L. M.: I am undergoing physiotherapy and had some medical equipment to purchase. The kind gentleman at Lancaster was most helpful and I obtained what I required at a fantastic price. Highly recommend.
Justin Bowman: If you need any medical supplies this is the place to go, they have everything
S Jamerson: Superior customer service, selection, product knowledge and speedy delivery, why would you go anywhere else in this area!
A J: This place deserves a FAR better rating than 3.9 for pete's sake!! Jeez..! I thought it was quite lovely when I was in there and I spent my time freely wandering all the aisles and seeing their wide array of different styles/sizes of things they had. I thought it was a great selection of things & a good range of prices as well. Nice couple (or maybe just coworkers, haha! ☺️🤷🏼) that were there running the store, I thought were lovely as well. I'll definitely be back, and I'm disappointed to see theyre not open right now as I wanted to go, but another time I will be back soon, I'm sure.
Shawn Lloydjones: Google maps couldn't find it ..no big whoop..
Alex Woods: Great for G-Tube supplies.
Graphic Society: Disappointingly poor customer service:- the old lady who works there has no interest in her work. She has no information about products, and does not return phone calls.- they did not call me for my order. Both staff said I have to keep calling back everyday myself.- my order was there and yet she wouldn’t give it to me. She said the manager should take care of it.- the arrived medical device was wrong. Their mistake.- when I gently told the manager about the above matters he said it’s all good and he doesn’t need to know more.Question :- in this day and age that a lot of people are out of work, why is she working there?- I suffered pain for an additional 3 days for their incompetency. Why?
Kim Mallory: Excellent service and care.
Jeff Baldemoro: I had a pleasant experience with renting a wheelchair from this place. I only needed it for a few days to use for transport and the wheelchair quality is bullet proof. 5 stars for the kind people who runs this place. Ill definitely come back in the future.
Amrinder gill: Friendly staff fast service 👍
Darlene Bremner: Although Dave does seem to know a lot about fixing cables on the Nitro Driver products his professional attitude is less to be desired. He is not consistent with his attitude. He should have been consistent from the start. I wished that I would have been there along side my Parents in picking up the product once it was repaired. Maybe it would have gone smoother in this ever quickly changing world. This has left me with a disappointing experience. That’s ok as I can spend my money else where. Thanks Dave but No Thanks
Rene Joseph Marc Hebert: I like buying my medical supplies from Lancaster good service good prices 👍
Dandy Lion: At a busy location, this large, long-running medical supply store carries a good selection of items in a spacious environment. Staff was friendly, and helpful to provide suggestions while the cost of the items were reasonable.
Andrea J: We have been here several times. They are so helpful, supportive and friendly. It is the only medical supply store we will go to. Highly recommended!
Andrew Willison: Amazing service. This is the first pharmacy I have ever been to that shows they truly care about the service they provide. They offer delivery of important medications, pharmacist not only delivered to my home but took the time to explain the medication to me. Staff is always happy and smiling when you go in!
Ranjit SIngh Bhandal: This was a terrible pharmacy with absolute terrible service. We order compression socks from Nikki and she promised to order the socks and have them arrive in one week. She never gave us a call and 3 weeks later she hasn't even ordered them, instead of being sorry all she said was I'll give you your money back. She was very rude. We went back and she gave us a pair of socks but didn't give us the correct pair and instead gave us whatever left over trash was lying around. We returned them the next day and the gentleman behind the counter was also extremely rude. This happened at the East Broadway location.
Ho Jayni: very very poor service👎
Carl da Luz: Staff was very helpful and accommodating
Matt Baker: I buy all my ostomy supplies here. The owners are very friendly and professional and the store has a wide variety of products.
Lawrence NOWOCZIN: Most excellent customer service and product knowledge.
3. Advanced Medical Healthcare Equipment - West Vancouver
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5
36 reviews
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Address: 1863 Marine Dr, West Vancouver, BC V7V 1J7, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-912-0106
Business type: Medical equipment supplier
Jacob Cheng: What a great experience we had. Amir was incredibly knowledgeable and very helpful. We urgently needed a lot of equipment and they were able to meet all our needs. We purchased a lift chair and support bar at 1:30pm and he was able to arrange delivery and installation the same day at 3:30pm. We are very appreciative of everything Amir did for us.
waterbucket: Amir provided outstanding service. Quick to respond to my voicemail. And within 24 hours, the right size wheelchair was delivered to Lions Gate Hospital just in time to allow my 94-year-old father to be discharged. Thank you, Amir.
dr farhad goshtasbyardekani: I call them on Saturday and explained our needs for a wheelchair. they closed the shop already but not only they opened the shop again for me but also delivered it in 1 hours. They are very kind people.
William Lau: I purchased a Hospital Bed from Advanced Medical for my Mom who is almost 90 years old. I must say Amir at Advanced Medical is very professional and is a pleasure to deal with. Amir was very patient in answering all my questions before we ordered the Hospital Bed. He was prompt and courteous in returning my calls and emails. The Hospital Bed was delivered and installed at my Mom's home on schedule and with care. We are very happy with the Hospital Bed. I strongly recommend Advanced Medical and Amir.
Hugh Stewart: There is simply no better equipment, no better company, no better service and no better staff than at Advanced Medical. Amir and the Advanced Medical Team have done two separate installations at our home in South Surrey. The installation(s) were perfect and remain so ... the look in both our ensuite and guest bathroom are beautiful. The prices were very fair. Our neighbours and guests have all made the most positive comments on the quality of the equipment and the installation. We highly recommend this company.
E Lee: Amir is knowledgeable, patient, and kind--all of the characteristics that are both needed and very much appreciated when learning about and purchasing healthcare equipment and daily living aids for elders. Amir fundamentally understands the challenges involved with seniors' aging-in-place, and he does his best to attend to the needs of his clients (in terms of cost, recommendations, delivery time frames, etc.). Whether by phone, email, or in-person, Amir's approach to customer service made me and my family feel supported, taken care of, and, most of all, understood. Because of this, we will continue to put our trust in Amir and the staff at Advanced Medical Healthcare Equipment for all future healthcare equipment needs for our elderly loved ones. Thank you, Amir!
Mehran Abedi: Knowledgeable and honest staff, professional and flexible service
Rob Barr: Thank you so much for your help with my mom, getting her set up at home after leaving long term care. Amir and Evan have been great with their knowledge and experience, and they go beyond what would be expected in their care of clients.
Louise McMahon: Fantastic service. They didn't have the product in store so they loaned me the store model whilst I waited for a shipment. I then received a call the next day with news that a different model had arrived which they suggested would offer more support. Would highly recommend!
Bad Little Puppy: Amir was amazing to deal with. He is very prompt and knowledgeable and goes the extra mile to make sure his customers get top notch service.
Mohamad Hasanpour: Advanced medical is the best!Helpful store!High quality home healthcare equipment and services
Negar Haratian: Best home healthcare equipment
Mehdi zolfaghari: Great home healthcare equipment services
Ramin Ferdos: Best in Vancouver
Milad Rezaeian: Great medical supplier in Canada.
Farzin Shahba: professional personnel
Hedieh Hedayatzadeh: I had happy purchase
Mahdis Zamani: Professional personnel for repairing equipment
Ali Rabbani: great
shahrzad fattahzade: I bought Bathroom Safety Products from Advanced medical bc. They are great
saghar hosseinkhani: They are very kind and helped me for my mobility issue.
4. Nightingale Medical Supplies - Richmond
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5
7 reviews
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Address: 408 East Kent Ave S Unit 125, Vancouver, BC V5X 2X7, Canada
Schedule: Opens at 8:00 AM
Telephone: +1 604-879-9101
Business type: Medical clinic
Sue Kirby: Best inventory, best prices and best staff. I have been buying an assortment of medical supplies for over a year now, and I have been completely satisfied with their helpfulness and professionalism. Walkers, personal care items, wound dressings…. If they don’t have it in stock, they get it in within days. They make a difference.
Pat Watson: Wonderful online service. Received products in Calgary within 24 hours of ordering.
Pat Boleen: Christa, is amazing, she always takes her time with me , and answers all of my questions , without hesitation, she knows her job very well , thank you Christa ,
Gale Leitch: Where to begin? I was released from Lions Gate Hospital two weeks ago after a 4-day stay there after Hip Replacement Surgery. During my entire stay, I wore a pair of Pillow Paws socks and loved them. But where to find them? So I searched the internet and then contacted Nightingale. My gosh! What incredible customer service! I had the two pairs I ordered in 2 days, mailed to me from Nightingale via Canada Post. The staff discussed the best way to send the package with no hassle for me. Canada Post is the absolute best method during this pandemic because they knock on your door to alert you that they have just left a package at one's condo door! Thank you, Nightingale!
EarlMichael Lesk: I have been dealing with Keir Surgical/Nightingale for 50 years and have always found them helpful and supportive. The team at Nightingale Medical Supplies is very knowledgeable and has always been willing to do whatever is necessary to satisfy my ostomy needs. For many years, Nightingale has been a generous and consistent supporter of the Ostomy community and it is very much appreciated
M Chen: Thank you. Wonderful and knowledgeable ladies. Been a couple times since surgery. they make me feel comfortable.
Enjoy Life: Their service is getting a lot worse after their location was changed. They become less helpful, more impatient, and won’t go any extra miles to help any client even to a long term client. I’ve been their client for many years but I am considering switching to another store.
Chris: Very helpful staff
5. Lancaster Medical Supplies & Prescriptions Ltd - Burnaby
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4.3
3 reviews
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Address: 6741 Cariboo Rd, Burnaby, BC V3N 4A3, Canada
Schedule: Opens at 8:00 AM
Telephone: +1 604-708-8181
Business type: Medical supply store
Shane McFarland: Great people to do with, have helped me immensely. My major concern, is that their website is flagged as being unsafe. It would be nice to have the option of ordering supplies online.
Tyler Sinclair: This comapny is run by An amazing hands on owner with decades of experience under his belt. He is extremely knowledgeable, compassionate and selfless.I wish all business were run in this manner.I can’t speak highly enough about this business. Would strongly recommend to others to use this company.
Benson Ho: This is the warehouse not the retail location
6. Paris everyBODY - Paris Orthotics & Sportmed - Vancouver
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4.3
27 reviews
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Address: 1861 W Broadway, Vancouver, BC V6J 1Y5, Canada
Schedule: Opens at 8:00 AM
Telephone: +1 604-736-6537
Business type: Medical supply store
Daniel Bewsher: Ordered coreshorts online, only store to have the size I needed. Shipping was extremely fast and free, I require these due to hip injury that turned my groin muscle to spaghetti. And these gave me the stability and support to get back to sports very soon after recovery.
Janet Leung: Professional and friendly staff. Been having trouble to find the right knee straps, its always too loose or doesn't stay in place. They gave me few options that solve those problems and I finally found the ONE!
Dimmy Chow: Their extensive range of sports injury equipment, coupled with personalized 1-on-1 consultations by knowledgeable staff, makes it a go-to destination for athletes seeking effective rehab.Beyond the exceptional care and equipment selection, the overall atmosphere of the place is inviting and professional. The staff is friendly, approachable, and genuinely invester in your well-being.They're found on Broadway and Burrard. It's pay parking, but you can find free 2 hrs if you can walk 2 minutes. I recommend giving them a try if you're struggling to find a solution to your sports injury problem.
Maureen Devine: Martha Paris was excellent in resolving my foot problem. Very pleasant to talk to and pragmatic in her solutions.
Marnie P: This place is nothing but professional and the staff are extremely knowledgeable. I went in to get a thumb brace and Ryley knew exactly what I needed and gave me tips on how to wear it. He even did some modifications on my receipt so I wouldn't have a problem submitting it to my extended health plan. I wouldn't go anywhere else.
BC Mobile: Devon was very knowledgeable and helpful. I am very happy with my new orthotics.
Joyce Mah: Very professional and complete. Devon explained clearly everything to me. Fantastic experience, highly recommended.
Peter Baragon: I shop at Paris Orthotics for most all of my orthotic needs. I went in a few days ago, and no one approached to help me even the person at the front counter was dismissive.Eventually, somebody asked if I needed help. When I explained what I was looking for from my physiotherapist. The sales person who seemed disinterested and uninformed on the product I was looking to buy, he basically said “any of these will work”. I asked a few more additional questions (because my physio want me to get the proper item), with very little or no helpful feedback.I was sensing he was close to ending his shift and wanted to is to quickly shuffle me off. This is unlike past experiences at this location. It’s sad that customer service is dying.I’m off to shop at Kintec!!!
Mitch: Went in for an Air Cast after being on crutches due to a Ruptured Achilles. Salma was able to get me fitted and walking again. Satisfied and very happy.
Bryn: The tests they did to assess my gait and foot posture seemed quite bare bones, and it really showed in the final orthotics product. Felt less adapted to my foot than off-the-rack Superfeet inserts. $545 vs. $50. The receptionist has also called me all three times I’ve booked online asking who I am and saying my information is not on their file. Quite a frustrating and expensive experience.
Carolyn Northcott: I had a custom knee brace fitted by Ryley. He did a great job of explaining my options and helping me choose the best brace for my needs. When the brace arrived, Ryley took his time making sure I understood how it worked and how to make simple adjustments. He also made sure that I could take it on and off properly. It is working really well, and I am very happy with the service provided.
L W: Non-existent customer service. They promise you one thing and then change their mind. They are not customer-centric, more focused on the company and do not think about their customers at all. They keep changing their mind. They say this and then late on changing their mind because of whatever reason. The staff keeps changing, there is no consistency and they are just more concerned about doing their job rather than sorting out what the customer needs. They also don't listen. They say they don't charge for stuff for example and then say something different later on. Not good at all.
Believe: really bad customer or no customer service. They make you chase to get service and don't appreciate how busy their customers are. so much back and forth not enough consideration for the customers who are actually paying them. if you want good service find another place as it's not here. they are only concerned about their internal drama.
Justin Chelak: Over all a positive experience, from the reception staff to the podiatrist. I was impressed by Timothy’s attention to detail and his patience and clear explanation during the process of making my orthotics.
Lavinia Treliving: I highly recommend this place for orthotics and knee braces.After a very bad accident in 2021, I had a 3D scan of my feet byNelson Trent (Pedorthic Education Lead) who explained indetail what, where and why for my orthotics.Aaron Chan (Lead Pedorthist) measured me for afitted walking brace. Also wonderful.Last week I was measured for a lighter brace by Ryley Wilson,(Human Movement Specialist), who gave me excellentcustomer service and explained things clearly.Last week, Nelson Trent once again gave me exceptionalcustomer service and explanation for the adjustmentsto be made to my fitted orthotics.
Samuel Richard: Friendly, knowledgeable and helpful staff.
Gibs somal: I would not recommend Paris orthotics. I had issues with my knees hurting and was told to get my feet checked for alignment. At Paris i saw somebody called Martha who told me I needed orthotics after examining my feet, they were a custom made pair at almost $600. After wearing them I had pain in my feet which I never had before. I called them and they said you have to wear them in a bit, so I did but after 2 weeks it was getting worse. I went back in Martha altered the orthotics but the pain was still there. Second time I went in again and had them adjusted. Third time I went in because my feet were starting to form callouses. Martha was being very rude and abrupt with me and starting telling me I need to hire a Physio and work on my hips. I am a fairly fit guy I do strength training regularly I was pretty sure it wasn’t my body but the orthotics they prescribed me. In the end I asked for a refund (I didn’t get full, just partial). Two and half years later I am now left with constant callous pain and feet issues which I never had to begin with. I only came in with knee trouble. But at the end of the day I was to be blamed. I got a second Opinion from a Podiatrists and I was told I should have not have been prescribed those orthotics to begin with. Just thought I would share for anyone going through the same situation.
Mehdi: Bad experience with reception and handling of my personal information but doctors are good.
Rach: Only popped in for a fitting today as prescribed by my doctor after a recent operation but deeply appreciated the professionalism of the staff here in particular ‘Andy’. She wasn’t even assisting me but noticed from afar that I may have been wearing my hinged knee brace wrong. She was gentle, efficient and clearly knew what she was talking about and fixed my brace that had been put on incorrectly and was actually causing me pain. Thanks to her I avoided further discomfort and possible complications. Felt very taken cared of 👍Thanks Paris everyBODY, and thank you Andy!
Howard Teasley: Outstanding again as they continue to compensate for nature’s Imperfections. They’ve kept me and my family on the road
Jon Stewart: Only been coming here short time, everyone is helpful. Martha has been great and always available to help.Also like that it's a family business.
7. National Seating & Mobility - Vancouver
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4.1
31 reviews
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Address: 48 E 6th Ave, Vancouver, BC V5T 1J4, Canada
Schedule: Opens at 8:30 AM
Telephone: +1 604-872-5800
Business type: Medical supply store
DC Wale: Will wait, waiting.New tires ordered April 24, Maria called this afternoon 2:45 May 19 to let me know the have arrived. Now to wait ten more days the appointment to replace (bump in tire)Replacement of all. Be May 31 2023 before- it can be done. 😞Who knew it would take over a month. 😞
Karen France: James was very accommodating friendly was great with elderly clientGreat service.
Vancouver Eco: Very slow service and highly disorganized. I've been waiting for a tub grip for about 6 months now and called countless times and it's simply never arrived!
richard Ritchie: Very helpful and considerate service, we weren’t rushed and a rental option lead to an actual purchase - will definitely return! R&Y
shima khaledi: "I recently had a handle installed in my bathroom and I'm very happy with the work. The person who installed, James was very professional, courteous, and had a great energy. He completed the work in a timely manner and always had a smile on his face. I would definitely recommend him to anyone looking for similar services."
Kam Shokar: I can't thank James enough for his incredible help in delivering and setting up a hospital bed for my mom. He was not only efficient and knowledgeable but also genuinely caring and understanding during a difficult time for our family. James made sure we were comfortable with the bed's features and treated my mom with kindness and respect. I highly recommend James for his exceptional service and compassion. Thank you, James, for making a tough situation easier for us!
Michelle Danyluk: James Wall was friendly, knowledgeable and set upour hospital bed very quickly. Excellent service!
Sean H: My experience with National Seating has been great since day one. David has always been patient and helpful often coming himself to fix things, even on weekends if necessary. James has also great to deal with, always injecting some humour and a smile on his visits.
Debora Nortman: James Wall, Field Technician for National Seating & Mobility did a phenomenal job installing 9+ grab bars in the bathrooms throughout the house. These inluded wall mounts beside the toilets, in a bathtub with shower, in a walk-in shower stall and several mounts surrounding a very deep seated soaker tub (which otherwise one would have a longer soak than intended). The service provided by James was couteous, fast, efficient and professional. I highly recommend NSM for their service and their products and will not hesitate to use them again in the future if needed.
maria silva: James Wall came to my house to fill the tires on my chair, due to other problems he had to come back two more times. Each time he was very cordial and professional. Great service
Michelle Beckett: Man who delivered and installed the bed has great energy, communicated well, took the time to answer all of our questions, and seemed to care about how we wanted things done. Thank you
Bo Wong: Jack is great except that he looks like Johnny Depp. He provided fast and efficient services plus a sense of humour.
Sandra “Sandy” Laframboise: James Wall was very pleasant, gave good indtruction
Jacqueline Dolder: James Wall provides excellent service!
AMB Fleetwood Family Law: Gulden helped us immensely with her amazing technical prowess. In less than 5 minutes she had fixed my mom's walker! Thank you so much Gulden!
havenfilms1: Rude on phone. Who needs it? Moving on to another company to get what I need.
Julie Gamblin: I rescued a walker from the side of the road not wanting to see it in a scrap metal bin. For 12.50 National Seating & Mobility fixed the walker and I was able to donate it to a good home. Thank you for your kind service.
William McElroy: I just wanted my review readers to know if you ever need to go to a place with your mobility needs I highly recommend National I've been a client of there's ever since I became disabled and in need of my wheelchair whenever I've had a problem with it ill give them a call with no waiting or very little waiting time they take care of the problem and make sure I'm on my way safe and sound and there prices for different mobility needs are very reasonable so give them a call you'll be happy you did.
Byron biller: these are the most unprofessional company i have ever had the misfortune to do business with. I bought an evolution walker, very pleased with the walker, but had 2 wheels break, instead of getting a warranty the staff member i spoke to insisted that i purposely broke the wheels by using the walker as a wheelchair, they were rude and condensing.
Anton Miller: At first it looked like they would not be able to bring the bed we needed at time agreed, but they managed to work it out. Helpful personable delivery guy who knew what he was doing. They were prompt when it came to removing the equipment too.
Nathan Edelson: The bearings of a wheel on my wife's wheelchair broke. I looked at several stores and other repair places. SelfCare staff spent time looking for a replacement wheel. When they couldn't find wone, they then realized they might have a replacement part for my wheel. After another search they found the right part and installed it. They were incredibly kind and helpful.
8. Sunquest Mobility & Medical Equipment - New Westminster
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4.2
38 reviews
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Address: 618 6th St, New Westminster, BC V3L 3C3, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 778-397-8083
Business type: Wheelchair store
Lisa Paille: The experience with this company was below exceptable. We purchased a lift chair for my father who needed assistance and from the time of delivery there were issues. The jarring motion that happened while maneuvering into the standing position was both dangerous and not functional.The brand new lift chair was brought in for repair and once returned to my father, the issues where still there.We were instructed by the store owner that he had to deal with the warranty of the lift chair leaving us with our hands tide, or so we felt.The store owner he was unprofessional, and offered no help being very agonistic on our last call. Here we are 6 months later and the chair is still not working leaving my father with a less than adequate quality of life and this could have been solved with having the chair fixed correctly the first time or have it replaced.To say we are disappointed is an understatement. I would strongly, strongly not recommend anyone purchase from this store. Beware.****You’re reply while prompt has still left us with a NEW chair that doesn’t not work. Please see review above.I appreciate that you took the time to reply to our Google review but you couldn’t take the time to call and have a replacement delivered or the chair repaired.We would be happy to hear from you anytime about a solution to this chair issue as again my father has been left with a chair and not one that we were sold on, a lift chair now being out thousands of dollars with a store owner who is less than concerned about his clients well-being.We would be happy to hear a date which you can provide a working chair for my father to use. You have our contact information and we have been waiting for help of any kind to resolve this issue.
Phillip: Great company and outstanding service. Bought a scooter from them and could not be happier.
Nazanin Sahebnassagh: We bought a wheelchair for my uncle from sunquest mobility and they provided me with exceptional service, and I could not be happier with the experience. From the moment I contacted them, they were extremely helpful and attentive to my needs. They provided me with detailed information about their products and helped me choose the perfect wheelchair for my uncle's specific needs. They even delivered the wheelchair to us for free, and the wheelchair was exactly as described - high quality and durable. The owner (E.T.) even followed up with me a week after the purchase to make sure that everything was going well and that my uncle was satisfied with the wheelchair. Overall, I am extremely impressed with the service I received, and I would highly recommend them to anyone in need of a wheelchair or other mobility equipment.
Ashkan Soheili - Jorabchi: I purchased a scooter from Sunquest Mobility for my father, and I couldn't be happier with the experience. The staff were knowledgeable, helpful, and patient throughout the entire process.When we arrived at the store, the staff took the time to understand my father's needs and recommended a scooter that was perfect for him. They explained the features and benefits of the scooter in a way that was easy to understand and answered all of our questions with expertise and professionalism.The purchasing process was seamless, and the staff were very helpful in getting everything set up for us. They even gave us a quick tutorial on how to use the scooter safely and effectively.My father has been using the scooter for a few weeks now and he absolutely loves it. It has made a huge difference in his mobility and independence, and has allowed him to get around with ease and confidence.Overall, I highly recommend Sunquest Mobility for anyone looking to purchase a scooter. Their staff are funny, friendly, and provide wonderful customer service.
Shima Rastegarpour: I recently had Ehsan (He goes by ET), fix my father's scooter, and I could not be more impressed with his level of expertise and professionalism. Ehsan was incredibly knowledgeable about the workings of the scooter and was able to diagnose and fix the problem quickly and efficiently. He took the time to explain everything to me in detail and answered all of my questions patiently and thoroughly. His customer service skills were exceptional, and I felt confident that my father's scooter was in good hands. The repair was completed in a timely manner, and the scooter now runs like new. I cannot thank ET enough for his excellent service and would highly recommend him to anyone in need of mobility equipment repairs.
Joan Elliott: Nice staff! The manager was very accomodating.A+1
Naz Kocan: Very friendly, knowledgeable owner! Great to deal with. Would come back for all of our family mobility needs. Thank you 😊
Nima Sadraei: Very good service.
Rajaa Majeed: Worst customer service ever
Miranda Vecchio: More than once I have had occasion to call Sunquest to ask for service either for a wheelchair or hospital bed and ET has been eager to provide optimal service, made house calls and been much more concerned about a favourable customer outcome than putting emphasis on price. He has been "hero of the day" in this household upon each visit. Huge thanks Sunquest!
Ryan Rivers: Air canada ruined my wife's power wheelchair while checking the thing below the plane. I arrived in vancouver with no way to get my disabled wife the mobility needed to enjoy our planned cruise with the family.Sunquest was recommended by the intermediary claim resolution system air canada uses, and they helped me navigate the system to a fantastic result. My wife has a chair for our vacation and they'll either have a fixed chair or a new one at home for her when we get back from this trip.
lewis Corkum: The scooter was delivered on Friday of a long weekend (almost a year ago). He did adjust a couple of minor items before leaving. I learned shortly after that the rear suspension needed to be adjusted as it was bottoming out everywhere. I contacted them numerous times both by phone and email and was promised every time that someone would drop by to correct this. Now after a year there has been no one show up and they are no longer replying to my emails. I feel totally abandoned. They received payment and no follow up. Not even a reply.Update to my previous review on May 27 2022. I did get the attention of the owners and received a call shortly after posting my review. They do care about their reviews.On June 26, 2022 he showed up to do the setup and adjustments. The problems seem to have been resolved.I felt bad that I had to resort to negative reviews to get the issues resolved but he was understanding. I understand everyone has personal issues and challenges exterior to work / business. I believe my problems fell through the cracks.Bottom line is everything has been resolved.
A EG: I have visited this place a few times recently to purchase some medical support for my knee pain and I found the store to be of top quality in this business with a knowledgeable owner. He was also very helpful and welcoming. I’ll definitely recommend this place.
Jakhongir Khamudkhanov: New ownership can often lead to turbulent times, but this isn't the case with Sunquest and it's new manager. My partner recently had surgery and she not only received highly personalized service, but was able to freely visit for follow-ups and obtain quotes with ease. In my opinion, Sunquest is an excellent option for anyone's mobility and medical equipment needs!
Negeen Farimani: The new manager is fantastic! I had surgery recently and they were recommended by Royal Columbia for my recovery needs and the owner was super helpful and available to answer all my questions, was even able to order me additional medical supplies that the hospital was upselling within 48 hours. Would highly recommend!
Sharon Wong: I wanted to rent a knee scooter. I was told there was one available and I said I would send my son to rent it and the guy that answered on the phone said ok. My son called to confirm and he said nope I don’t have one like 20 min later. He was abrupt and rude. My son gave him a bad review and this guy calls me to ask why. I said I have no control over my son writing a review so he calls my son telling him he better change his number !? What is that a threat. This guy is completely unprofessional!!!!!
Joshua: would give zero if i could. terrible customer service on the phone! called about a rental and stated they didn’t do rentals… when we called previously and they stated they had a rental available.. so which is it? don’t do rentals? or don’t have any available? maybe being a bit friendlier wouldn’t hurt!update: now he’s called me back to make threats to change my review! what a joke
mike k: I was so impressed. First time dealing with these guys. They took my wheelchair in immediately and are working on it as I type. :-)
Razor Drive: I avoided this company when it was the old management but the NEW owner is friendly, knowledgeable and always helpful. He came to my house twice to fix a battery problem I was having on my dad's old scooter and never charged me a dime. Thanks for all your help, I will definitely be purchasing the next scooter from this company!
christine pearce: We required bath & shower grip bars installed in my mom's apartment and were extremely pleased with the assistance from Sunquest. Several sample sizes were given to us beforehand and also the name & phone number of a professional installer. The service was prompt, efficient and friendly. Highly recommend this store.
Kathy Brandon: If you look at the good reviews for this company, you'll see they are from a couple years ago. The recent ones (after new management) are horrible reviews, because the customer service at Sunquest is HORRIBLE.Sunquest continues to owe me $160, which they admit was charged by them to my Visa in error. They are refusing to refund me!!!AFTER OVER A MONTH OF REQUESTING A REFUND FROM SUNQUEST FOR THE SECOND CHARGE THEY MADE FOR $160, WHICH THEY ADMIT WAS CHARGED IN ERROR, I STILL DO NOT HAVE MY REFUND!!I am extremely UNHAPPY with Sunquest Mobility& Medical Equipment in New Westminster!! I requested medical equipment well in advance of scheduled foot surgery, but when my surgery was postponed (maybe indefinitely??) I immediately went into Sunquest to let them know. This was about a month before my scheduled surgery. I was told that the equipment had already been charged to me, and that refunds ARE NOT GIVEN!! He said I would have a credit, and when I asked for receipt for this credit, he refused. Eventually, he wrote the amount of my credit $160 on the back of a business card, but he wouldn't date it or sign it.THEN, the charge actually went through more than 1-1/2 months later - and of course, they already knew that I wouldn't be renting the medical equipment. These are unethical business practices, and I suggest others not find themselves in similar circumstances with this company.I want a refund!!!!!
9. Wellwise By Shoppers - Vancouver
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5
11 reviews
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Address: 370 E Broadway Unit 202, Vancouver, BC V5T 4G5, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-876-4186
Business type: Medical supply store
4worldlovers: 
/ Trademarks of 911979 Alberta Ltd., used under license. PC Optimum is a trademark of Loblaws Inc. Used under license.
Advertised prices and products on this site may only be available at www.wellwise.ca. Prices, quantities and/or product selection may vary between stores and on-line. Online items marked as Online Exclusive are promotional prices only available through www.wellwise.ca.
The information presented on this website is designed for educational purposes only. You should not rely on any information on this site as a substitute for professional medical advice, diagnosis, treatment, or as a substitute for, professional counseling care. If you have any concerns or questions about your health, you should always consult with a physician or other healthcare professionals.
*Available online at wellwise.ca only. Complete an order on wellwise.ca valued at the specified amount or more before applicable taxes and after all other coupons and discounts are deducted and receive free shipping anywhere Canada Post offers its Baseline Expedited Service (the "Offer"). Lowering your order value, changing your delivery address and/or selecting a delivery service level other than Canada Post's Baseline Expedited Service may impact your eligibility to receive this Offer. Learn more about Canada Post's Expedited Service at https://www.canadapost.ca/. Offer subject to change without notice.
/ Trademarks of 911979 Alberta Ltd., used under license. PC Optimum is a trademark of Loblaws Inc. Used under license.
Advertised prices and products on this site may only be available at www.wellwise.ca. Prices, quantities and/or product selection may vary between stores and on-line. Online items marked as Online Exclusive are promotional prices only available through www.wellwise.ca.
The information presented on this website is designed for educational purposes only. You should not rely on any information on this site as a substitute for professional medical advice, diagnosis, treatment, or as a substitute for, professional counseling care. If you have any concerns or questions about your health, you should always consult with a physician or other healthcare professionals.
*Available online at wellwise.ca only. Complete an order on wellwise.ca valued at the specified amount or more before applicable taxes and after all other coupons and discounts are deducted and receive free shipping anywhere Canada Post offers its Baseline Expedited Service (the "Offer"). Lowering your order value, changing your delivery address and/or selecting a delivery service level other than Canada Post's Baseline Expedited Service may impact your eligibility to receive this Offer. Learn more about Canada Post's Expedited Service at https://www.canadapost.ca/. Offer subject to change without notice.
Yanne Me: Lots of medical related things. I needed a blood pressure machine and they had a pretty good selection.
Helenna Santos: Vadood, the store manager at this Wellwise location, is absolutely PHENOMENAL. He is incredibly kind and the most patient, caring person. My Dad and I went there looking for a scooter and long story short, Vadood drove it out to us all the way in Langley and took time showing my Dad how to drive it and navigate getting around the corners in his condo etc... Customer service like this is so rare and we are very grateful for him. I HIGHLY recommend this Wellwise shop. Thank you Vadood for everything!
Garth L.: Very friendly staff who were willing to help me get the right product and the right fit. Knowledgeable and helpful. Highly recommended.
marston leung: Irene was super nice and helpful. She was very knowledgeable about the products and went above and beyond to help us. Would definitely recommend going to this location.
Cara: This place is amazing!! I called in need of help with repairing my father's power lift medical chair. Though Wellwise is currently without a technician, Amrita went above and beyond to assist with a solution. She was extremely thorough, making several calls to trouble shoot with the manufacturer. At one point, it seemed that purchasing a replacement part through Wellwise and having Amrita’s manager install it was the solution. Amrita even agreed to ask her manager if he would have a look at the chair to provide an opinion on whether the new part was likely to correct the problem. Her manager agreed to make a service call to my father’s home for FREE!!. Not himself a technician, he unfortunately was not able to detect an obvious problem. Rather than sell me an unreturnable part that may not work, the manager and Amrita again went back to the manufacturer for advice. After much back and forth, Amrita advised me in the end, and at the expense of losing a sale, not to purchase the replacement part without having the chair professionally assessed by a technician. Though this meant having to take my business elsewhere, Amrita seemed far more concerned with me wasting my money, than she was with taking my money. She seemed fully committed to ensuring the most effective and cost saving solution for my dad. Amrita provided me the part number that I would likely need and a quote. Though I ultimately had to have the work done elsewhere, because of Amrita’s excellent work I was far knowledgeable about what was needed and the cost associated. Amrita’s integrity, kindness and exceptional customer service are outstanding! I can’t say enough about Amrita and her manager. If in future we end up needing to replace the chair (or require any other medical products), I will without question be buying from Wellwise. These are people who really care. I can't thank them enough.
Chris L: Excellent service over the phone (twice) and in person (once) with the same helpful associate. She went above and beyond every time we interacted. Things that impressed me, she was professional, asked the right questions, took the time to check to see if what I was looking for is suitable for my needs, didn’t try to up sell another product that had more fancy options, took my name and number to contact me when a shipment was in and called me immediately when it did (I know because I called 2 days earlier to check and she was just as cheerful and kind). When I was there to pick up the walking poles (21/04/22 3:40 pm) and asked if someone could teach me how to use it, she took the time to properly show me with clear instructions and encouraging words as she walked beside me with poles in her hands. We were walking back and forth with poles in our hands until I was comfortable. Her mirror teaching method was very helpful. Once I was feeling more confident, the associate wrote down info that I can look up online about the product that might be helpful. Honestly, I was very pleased and touched by this entire experience. You just don’t get this type service anymore. Highly recommend this store! Thank you again for the outstanding and professional service! Thank you for caring!
Rachel Chan: I went there to buy a posture correction shirt. Laura/Lauren did an amazing job helping me find the design and size that fits me perfectly. I had a great shopping experience and will definitely come back.
Jenny Lee: Amrita is extremely helpful and such a delight to deal with. Thank you.
big pun: Friendly staff good selection of medical products great deals
Monique Arseneau: The staff went above and beyond to help me find the brace I needed at a competitive price point. They were knowledgeable about their many products. They also have excellent safety measures in place to protect their clientele. Thank you!
Princess Navarro: CPAP Consultant available for Level III Sleep Studies, PAP Trials, Sleep Reports/Downloads, Mask Fittings and more.Flexible hours as it is open late afternoons and weekends.Collect and Redeem PC Optimum PointsTake advantage of Events and Promotions such as CPAP week and more!Everyday Made Easier
Sharad Gupta: Place is very organized and spotless.. Good selection of braces and mobility devices. Went there for compression stockings and experienced d best customer service.. Staff is very caring, Professional n Knowledgeable..Highly Recommended.
Vik Shaw: I have had a CPAP machine (actually 2) and have never gotten more than four hours sleep with it. I walked into this spotless, helpful store looking for a sun lamp for the winter and I was directed to correct place and CPAP machines were right next to it. Long story short if you have sleep apnea or a machine you can finally get help. The most wonderful woman, a respiratory therapist, fitted me with a new mask, taught me how to use it, showed me how to read a report to monitor my progress. I feel like a new person. That very night I got 8 hours of sleep with my machine. I’m a total fan, Princess is the therapist and all the staff are incredibly helpful. Completely recommend!
Brian Fisher: Had the best service ever!!! I came in looking for a brace after I injured myself on the weekend. The person who looked after me was amazing. I think his name was Vadood? He took his time with showing me how to put on the brace and suggested I buy pain cream to help heal quicker. Go see this guy. Great sense of humour and genuinely cared about my well-being. Will recommend you to my other clumsy soccer buddies! Thanks again :)
10. Inner Good - Vancouver
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5
1 reviews
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Address: 535 Thurlow St #100, Vancouver, BC V6E 3L2, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-857-2889
Business type: Medical supply store
Annick Lambert: Excellent service à la clientèle humain, et produits tel qu'annoncés avec de bonnes dates d'expirations. Alexandra a contribué a restorer ma confiance au magasinage en ligne, merci!!! Je vais assurément recommander avec Inner Good.Excellent human costumer service, and products as advertised with great expiration dates.Alexandra contributed to restore my trust in online shopping, thank you!!! I will definitely order again with Inner Good.
11. Macdonald's Home Health Care - Vancouver
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4.7
23 reviews
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Address: 148 W 6th Ave, Vancouver, BC V5Y 1K6, Canada
Schedule: Opens at 8:30 AM
Telephone: +1 604-872-5496
Business type: Medical equipment supplier
12. Vancouver Prosthetics & Orthotics Inc. - Vancouver
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4
6 reviews
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Address: 124 W 8th Ave, Vancouver, BC V5Y 1N2, Canada
Schedule: Opens at 8:00 AM
Telephone: +1 604-877-1700
Business type: Medical supply store
13. HME Mobility & Accessibility - Richmond
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4.5
48 reviews
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Address: 4011 Viking Way #130, Richmond, BC V6V 2K9, Canada
Schedule: Opens at 8:00 AM
Telephone: +1 604-821-0075
Business type: Medical equipment supplier
14. National Seating & Mobility - District of North Vancouver
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4.7
29 reviews
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Address: 1340 Pemberton Ave, North Vancouver, BC V7P 2R7, Canada
Schedule: Opens at 8:30 AM
Telephone: +1 604-990-9422
Business type: Medical equipment supplier
15. Bowers Medical Supply - Delta
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4.7
12 reviews
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Address: 7198 Progress Way, Delta, BC V4G 1J2, Canada
Schedule: Opens at 8:00 AM
Telephone: +1 604-946-7712
Business type: Medical supply store
16. BC MedEquip Home Health Care Ltd. - Burnaby
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5
9 reviews
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Address: 2230 Springer Ave, Burnaby, BC V5B 3M7, Canada
Schedule: Opens at 8:30 AM
Telephone: +1 604-888-8811
Business type: Medical equipment supplier
17. HealthMed Distributors Inc - Surrey
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4.5
8 reviews
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Address: 7788 132 St #8, Surrey, BC V3W 0H5, Canada
Schedule: Opens at 8:15 AM
Telephone: +1 604-588-1662
Business type: Medical supply store
18. Davies Home Healthcare - North Vancouver City
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4.6
11 reviews
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Address: 1417 St Georges Ave, North Vancouver, BC V7L 3J3, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-985-8771
Business type: Mobility equipment supplier
19. FMS Medical Systems Ltd. - District of North Vancouver
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4.6
18 reviews
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Address: 1641 Welch St, North Vancouver, BC V7P 3G9, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-446-9099
Business type: Medical equipment supplier
20. Paris everyBODY - Coquitlam
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4.4
9 reviews
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Address: Westwood & Davies 114, 3200 Westwood St, Port Coquitlam, BC V3C 6C7, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-942-4938
