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1. Freedom Mobile - Vancouver
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5
73 reviews
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Address: 336 Robson St, Vancouver, BC V6B 2B2, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-401-9555
Business type: Cell phone store
J. Jeong: Thank you Aryan for your great service and thoroughness!
Andrés Ignacio Torres: The attendant was extremely helpful and explained everything I needed to ensure the plan I was getting was right for my needs. Plus, I got an extra discount I wasn’t expecting!
mahera patel: Horrible customer service
Bretton Essler: Wanted to share as i didnt go to the kiosk at pacific centre for the bad reviews on service. The gentleman who helped me (dont remember name) helped me out with a smile whole time, quick process, answered every question i had even when i asked multiple times to clarify with no sense of irritation. Good service and pointed me to the best deal available.
Randy Galler: The network i use, decent rates
Raul Franco: Alice! Thank you so much for going above and beyond and providing my partner and I the best service! You were knowledgeable and guided us to the best product and service. Thank you again!
Fernanda Soldera: Terrible service, very little explanation, and condescending tone of voice from the male salesperson.
Willie Aames: "Alice Tran from the Robson location (336 Robson ) was amazing - and so helpful and genuinely looked out for both of us to make sure we got the best plan and deal possible . She gave us great sincere helpful advice after listening to our concerns with our previous plans . We would definitely go back to her in the future.
E R: I am a few weeks late, but my most recent experience stuck with me so well, I have to write a review! I have been a customer with Freedom since 2018 and I have received my fair share of less than mediocre help. This experience completely made me a customer for life! I was there on a Wednesday (June 27th) around 3:15pm. The man who helped me was so amazing and patient, I will honestly be a customer for life if I continue to get even close to this type of customer service! I wish I remembered his name, but he was the only employee in the store at this time! Thank you so much for your help & I will be back!
Rue Kandathil: Shahram was super helpful, knowledgeable, and friendly. Giving 5-stars to balance out older, negative reviews left for previous management/staff.
baki berk künter: Good to see the old team back in store!
Freedom Freedom: Hi all!This is our temporary business hour during July 2022Monday- Saturday 11:00- 18:30Sunday Closed.
Roger Huang: Beware of Freedom Mobile. They charged a crazy amount for roaming in the United States ($70/10 days), and then the data didn't even work which basically left me stranded. I had to spend hours "debugging" (please restart your phone 33434 times) and then time spent wrangling for a refund on the roaming plan only to be told that the agent hadn't noted it, so it still showed up on my bill, so I had to call back. Anything you bring up, the literal only thing they can offer is some $5 discount on your monthly plan, which is covered by less than a day of their bad roaming plans. Absolutely do not recommend this company. I have cancelled my plan and refuse to deal with this level of service.
sanjivika Sanj: It was lovely experience with Mina at robson freedom store. I went for device upgrade.. and she explained everything so well... and in organised manner.. without wasting any time.No confusion at all.All the to you Mina :)
C Pearce: Very friendly staff all around!Shinju was the representative who convinced me to switch from Koodo to Freedom. She assisted me with porting my number to Freedom in a very easy, caring, and thorough manner. Honestly, I am likely to be a long term/ongoing customer because of her wonderful service. She was patient, answered all my questions with kindness, and made sure to inform me of all the important details. I feel like a valued customer and I feel like I can trust Freedom because of her. Thank you so much!!
Robin Poulsen: Totally ignored by the staff. Don't RECOMMEND
Laura: The rep who was working today Dec 31 2021 around noon was great! She was very friendly and explained everything very clear. I will definitely come back to this branch when I need to upgrade again.
Laurie R: Not helpful staff at all, pretty darn rude to be honest and could definitely use some customer service skills. I went there to find out if my cord was not working properly, insisted I go to the freedom store where I bought my phone from. I offered to PAY for the cord (my phone was completely dead) as I desperately needed to charge my phone. She claimed she didn't have the cord and told me again to go to the store I bought it from. Obviously that was NOT an option or I would've went there instead.Get some customer service skills and LISTEN instead of asserting something else. Went to London Drugs on Robson instead, guy checked my phone, tried a new cord and sure enough it worked, problem solved. I didn't even buy my phone from there but at least they were helpful!
JasonC Lang: Very fast and efficient staff make for a calm experience
Nathalia Licona: Small place but nice staff
Alex R: Helpful staff. Good customer service. Was having a rough day and needed help with things and they had me sorted out. Thank you.
2. Best Buy Mobile - Vancouver
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5
82 reviews
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Address: 701 West Georgia St., Unit D038C, Vancouver, BC V7Y 1G5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-688-3310
Business type: Cell phone store
4worldlovers: 
At Best Buy Mobile Pacific Centre, we specialize in helping you find and discover the best smartphones and accessories to transform the way you live. From great deals to the knowledge of our in-store experts, we’ll connect you with the best cell phones, cases, and accessories. We’ll also show you how to get the most out of your devices.
Visit us in store to get a hands-on look at the latest smartphones from Apple, Samsung, Google, Huawei, LG, Motorola, and more. We’ll show you the coolest features, set your new phone up for you, and offer objective advice on choosing the perfect cell phone plan from a pool of all the major phone carriers in Canada, including Rogers, Bell, Telus, Koodo, Fido, Virgin Mobile, and more.
Did you already see the phone you want online at BestBuy.ca? You’ll need to come into a Best Buy store to complete the transaction and get set up with a plan. Not sure what you’re looking for? No problem – our in-store experts will consult with you one-on-one to find the ideal phone, plan, and accessories that suit you and your needs best.
At Best Buy Mobile Pacific Centre, we also take care of mobile phone battery recycling and disposal, as well as small electronics recycling. We're here to help, so visit us at 701 West Georgia St., Unit D038C in Vancouver, BC to find your new smartphone and the coolest accessories today!
At Best Buy Mobile Pacific Centre, we specialize in helping you find and discover the best smartphones and accessories to transform the way you live. From great deals to the knowledge of our in-store experts, we’ll connect you with the best cell phones, cases, and accessories. We’ll also show you how to get the most out of your devices.
Visit us in store to get a hands-on look at the latest smartphones from Apple, Samsung, Google, Huawei, LG, Motorola, and more. We’ll show you the coolest features, set your new phone up for you, and offer objective advice on choosing the perfect cell phone plan from a pool of all the major phone carriers in Canada, including Rogers, Bell, Telus, Koodo, Fido, Virgin Mobile, and more.
Did you already see the phone you want online at BestBuy.ca? You’ll need to come into a Best Buy store to complete the transaction and get set up with a plan. Not sure what you’re looking for? No problem – our in-store experts will consult with you one-on-one to find the ideal phone, plan, and accessories that suit you and your needs best.
At Best Buy Mobile Pacific Centre, we also take care of mobile phone battery recycling and disposal, as well as small electronics recycling. We're here to help, so visit us at 701 West Georgia St., Unit D038C in Vancouver, BC to find your new smartphone and the coolest accessories today!
R.J. Powers: Fast friendly staff
Angelica Bustria: Russ was of great help. He gave us a lot of options for a data plan. He was spot-on, reliable, and accommodating. Thank you!
Myrna Selzler: Albert Hu helped me with my cell, patiently fixing a problem he had not seen before. Thanks so much for the great service!
Tais Horta: Great experience. Vinicius went above & beyond to help me choose the best deal even though he doesn’t get anything extra from doing that. All the staff was very friendly too.
Patrick Friesen: Good service
sahar ramezani: The worst experience ever!!!!I wanted to buy a cellphone, I went to that store. They told me they were out but they could order it online for me to pick up. It was black Friday, ofcourse everything was on sale and I could have bought that cellphone with a reasonable price. So, I paid the whole amount, waiting for my cellphone. They told me it would be delivered within 3 days.So...1 week.... 2 weeks... 3 weeks...nothing. and whenever I asked the reason, nobody responded me, they only said we don't know the reason. After one month when I called them, I was told to come and take the refund!!!! After one month! Now it's not black Friday anymore and I have to buy that item much more expensive.I don't recommend best buy. I would never go there anymore, even I don't wanna see or hear that name!
Andre Van Ryk: Super helpful gentleman working there...did not make purchase bc out of stock
Steve Inglis: Good service and helpful
mandy wong: The staff is very friendly and helpful
Richard Nicholson: Very helpful staff.Nothing was too much trouble.Thankyou.
J. M.: I was cranky walking in. My phone was smashed beyond repair and I was expecting to be upsold unnecessarily. Just give me a flip phone and let me crawl into a hole of T9 dread, please.Did I ever check myself! The sales rep gave really solid advice and I only spent $200 more than I'd hoped but got way more than $200 value out of it. I didn't feel judged at all or the need to explain my social services worker occupational hazards.The sales rep listened to what I needed (just a phone that won't fall apart upon updates or an client's behavioural emergency please) and hooked me up with an affordable screen protector and solid brick. He even put my screen protector on my phone for free because he "does it all the time . . .if [I] have a few minutes just grab and coffee [he'll] be happy to take care of it."Super tight experience that I didn't expect from a big box store. Will totally be back when gravity and my union benefits fail me (3 weeks and as many updates in- still going strong!)I'll always pop into freegreek first but this is my first line for retail phones. Thanks!
Barb Justason: Found me a great case for my obscure phone. Very helpful.
Carlos Gonzalez: Amazing service, my "tocayo" Tejaay y Alex was a wonderful. They help me with my phone service. I'm enjoying my service so much. Thank you guys.
Cedar Taylor: The staff here really care about making sure you've got the best mobile plan and phone for your life needs (and also for your budget!)
Dee: Alex is the best🙌
Cátia Bezerra de Lima: In between all the option in the mall choose this place because Diego(Diogo?) Took the time to explain to us the things we bought it gave us a honest information about the product. Keep up your beautiful energy/empathy/hard work/ and frindness. You can also have a sit, they have a place to sit at the store! Amazing!Downside 4 dolars for 1/2 hour carpark
Jessica: Small store with very little product selection. Unsure or the helpfulness of the staff as I was never able to get anyone's attention. Few popular products were in stock; the store felt claustrophobic and unsanitary in my opinion.
Ann: Incompetent. Needs more training and product knowledge
Geoffrey Scoates: Had a great experience there, Salvie helped me and he was very friendly, open and honest. He had a bunch of different options for me upgrading my mobile phone and he clearly wanted me to have the best deal, which was very refreshing and has not been my experience in the past. I normally go to my mobile carrier to get a new phone but stopped in there because my carrier was out of the Pixel 6 and I'm very happy I did.
Barton Moxness: Was very disappointed with my experience at this location. I was keen on upgrading a device through my existing provider (Shaw Mobile) to the Google Pixel 6 Pro. The amortized cost I was quoted worked out to a monthly rate of approximately $200 more than buying the phone outright, including a shady $45 'upgrade fee'. I informed that the device could not be purchased outright due to internal policies. Very suspect.I informed the sales associate, Alex, that I would like to first call my provider and explore the best course of upgrade since the price quoted worked out to more than the outright purchase. When asked if the phone in stock had multiple units available, I was told 'maybe' and that they would not be willing to let me know if the phone would be available should I return within the hour. This is downright poor customer service and bad business practice. Bid a respectful farewell to the associate and walked immediately out the way I came in. Will not be returning.I was able to purchase the phone direct from Google a few moments later for $1179 after being told the cost was $1,320 + $45 upgrade fee from Bestbuy Mobile. The same exact phone, brand new, not on sale or discount.
Serena Lo: A big THANK YOU to Diogo, who helped me upgrade to iPhone 13! You provided excellent customer service...helping me figure out if I was eligible for an upgrade, and then helping me set up and sync up my new phone!! It took some time...but you were patient and even helped other customers while we were waiting. I will definitely recommend to family and friends!
3. TELUS Koodo Authorized Dealer - All Canadian Network Solutions Inc. - Vancouver
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4.9
16 reviews
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Address: 2800 E 1st Ave #109, Vancouver, BC V5M 4N8, Canada
Schedule: Opens at 10:30 AM
Telephone: +1 778-786-3377
Business type: Telecommunications service provider
FRAZ AHMED: Very knowledgeable staff who perform the tasks very quickly and accurately
Performance Vision: Jonathan was very helpful in helping me port over my new phone properly when spending over 30 mins on hold and another 30 mins with the agent didn't resolve it. It took him literally 5 mins to fix the problem. Thank you for saving me from being on hold again!
MPH Mobile Detailing MPH: Very friendly professional and kind. Would recommend them to anyone for their cell phone needs.
Jesse Jardine: Useless customer service and someone that can barely speak English. Super!
Andy Lam: 職員有礼，快捷，解釋祥盡，好好。
Edward Lee: The customer service rep was very reluctant to help and spoke in a very unfriendly rude tone
Declan Burke: All I wanted to do was buy a phone. Could barely complete the task in an hour, never going there again.
Colin Staus: Unreal service! Went above and beyond while switching my contract from Telus to Koodo!
Ben Brown: Struggled to understand what I was asking for
Jojo Zou: Good experience with the staff here.
Jay Cen: These wroker gave me best deals. They are always gave me some credit apply to my plan and Internet. It is one of the best Telus store.
Rita Wong: Staff are very helpful.
Rob Brooks: Useless!
4. Freedom Mobile - District of North Vancouver
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4.9
35 reviews
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Address: Centre, 1199 Lynn Valley Rd Unit 203, North Vancouver, BC V7J 3H2, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-988-9463
Business type: Telecommunications service provider
Elaine D.: So incredibly grateful for the help from David H. at Freedom Mobile at the Lynn Valley Centre.Customer Service EXTRAORINDAIRE !!!My two year contract with Freedom was coming to end. I was receiving numerous texts from Freedom about new phones, upgrades, trade-ins, data plans, special offers etc. ... it was completely overwhelming and incomprehensible. Information overload !!!So I went to the Freedom Mobile Shop at the Lynn Valley Centre.David was on duty.David is clearly a very happy person who is incredibly knowledgeable of the intricate information details of new cell phones and Freedom Mobile plans, promotions and "jargon".David is blessed with patience galore. I could not understand the detailed texts from Freedom Mobile about upgrading and new plans. David easily and effortlessly interpreted them for me.It is just so incredulously amazing that I could talk to a real live person to sort out my cell phone billing, contract, upgrading, data plan issues.End result: I upgraded and David helped me with:i. setting up my new phone,ii. transferring all the data from my previous phone,iii. reviewing/discussing my data plan, my usage and adjusting the plan,iv. teaching me the new features of my new phone,v. explaining specifically how the new phone would help me personally when travelling overseas with eSim and Wifi phone calls.Customer Service EXTRAORDINAIRE !!!With help like David I will stay with Freedom Mobile ... it makes my life and decision making so much simpler, easier, almost effortless.Thank you DAVID H. !!!
Sean Aegis: Waited over 20 minutes for someone who works there to show up.Went elsewhere.Edit:Of course I didn't shop there, no one was there to help us!Please don't try and gas light me like I was not at that location waiting for someone to show up.Of all ways to possibly respond, that has got to be one of the worst!
John Vereczkey: Freedom was great, some better offers than the competition and very good service ,thanks david
Michael Duque Romero: the worst service ever, very bad attention
Matt Finden: The service and knowledge at the Lynn Valley Freedom location is absolutely fantastic. Both David and Shahram helped me to upgrade both my kids’ phones and plan. I’ve never had such an excellent experience doing this. They made it easy, their knowledge was top-shelf and we were in and out of there in 20 minutes with new phones and understanding our new plans perfectly. I would highly recommend this location!
Arshia Aryan: Great service by shaghayegh!
RB Artates: Been a Freedom Mobile customer for almost 2 years now. I always try to go this location, even though it is just a booth in the mall. The main reason is because of Shaghayegh, she is always so helpful and answers all questions I have. She even goes above and beyond at times. She is very knowledgeable of the current promotions and tries to give you the best deal out there.
David Hewitson: The service was amazing. Nice to find someone that care
Alf Grohl: Got attended by David today, and he was extremely helpful and knowledgeable. Changing my plan and getting a new phone was a breeze. Thanks so much David!
SYLVIA ANDRADE: Very good customer service
Andy H: Shaghayegh is awesome. She explains about the service really well and is very patient.
allen wade: Great staff always helpful. Parking can be a challenge at times. Good prices and packages
Jamie Palmer: Decent cellular carrier
Mohammed Omer: Great customer service and inexpensive plans with phones
Alain Bastard: Super friendly agent !!!Helped me a lot, and even after the Shop was supposed to be closed !!!
Claude Morency: Great and friendly service. Faisal was super helpful in helping us design the best family plan and devices for our needs. He assisted us with the all the technical support needed in order to save and transfer data from an older phone to the new one. Highly recommended.
Dely Leal Jarandilla: The service is really good, specially the attendant Faisal Nahri. I strongly recommend.
Kat J: Great customer service.
Asif Jamil: I had been to different kiosks and stores as I am customer of Freedom mobile since very begining. But the staff here is exceptionalky good and helpful. I had an awesome customer service experience here. Exceptionally good service. Unlike other stores, they try to give all possible benefits to the customers whatever Freedom mobile is offering. If there are some time sensitive deals and offers...they convey it immediately to their customers. I had old sim resulting in slow data speed. Mr. Faisal offered to get it replaced at no additional cost. I have now new package with double the data but at a bill less than what I had before. The reason...they get back to their customers as soon as a good secret deal is offered from Freedom mobile. So, going to them is not just one time experience but a life time experience. Thanks to Mr. Faisal for providing exceptionally good service. I highly rate them and admire them. Thank you very much.
Decha Navi: DO NOT go to this kiosk!!! Go to the corporate store at Capilano Mall. The manager of the Lynn valley location is unhelpful and disrespectful (the employees at the kiosk do their best but they have a horrible manager).He would not replace a phone that is 19 days old with the film still on that the brand new phone came with. The manager at the Capilano mall would have replaced it but could not since we made the horrible mistake of not going to the corporate store.Go get your phones at Cap mall! I’ve been dealing with this insane circus to get the phone repaired for over 15 hours over 3 days and a dozen trips back and forth.
Caio Almeida: I went there today today with some internet problem, and had the best customer service. This people have the best freedom mobile customer service.
5. chatr Mobile - Vancouver
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.7
79 reviews
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Address: 1641 Commercial Dr Unit 105, Vancouver, BC V5L 3Y3, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-568-8508
Business type: Electronics store
4worldlovers: Stay connected by enrolling in auto-pay or pay once. Learn about our top-up options.
Refer someone to chatr and you could both score up to $150 in credits!
Sign up and be the first to know about limited-time deals and offers from chatr!
Go further with your chatr service than ever before! You’re covered in even more places across Canada at no extra charge (within the limits of your plan).
From only $15/mo. get a flat monthly rate with no surprise charges or overage fees.
Refer someone to chatr and you could both score up to $150 in credits!
Sign up and be the first to know about limited-time deals and offers from chatr!
Go further with your chatr service than ever before! You’re covered in even more places across Canada at no extra charge (within the limits of your plan).
From only $15/mo. get a flat monthly rate with no surprise charges or overage fees.
Bethmelissa Hall: This place is close to 5 star for a reason. The service is exceptional. After talking to them on phone and I was happy to come in to the store and buy a new Sim card. Thank you
Khaled Alabd: Great service here you can get Fido as well
Kerry Lane: Great great great
Freda Ermineskin: I don't write reviews often but in this case it felt right. The staff here is amazing. Really informative, really nice, incredibly helpful. I spoke to a lady by the name of B and she was so nice to me. I would definitely come back here just to get the same amazing customer service. Thanks again!
j felch: Best place to be at for chatr services
Tony Maroccan: Love you guys
Fathia Mohamed: We came in last week to change our service over from Telus and it was like a breath of fresh air after the terrible experiences we had been having at our last phone company. Everyone was so helpful, the deals we got were amazing, and the service they provide is fantastic. The best part though was Gurveer - the associate who helped us through the entire process. He was absolutely wonderful! He made us feel welcomed, answered all of our questions, made sure we had the best of the best before we left, and was just a pleasure to speak with throughout the entire time we were there. He deserves a raise and the highest of praise for the amazing job he does. I am so grateful for the help we received and for finally being part of a phone company we actually like!!
fouad aziz: Good services excellent staff. Always helpful
Steven Paul: Always willing to help. Been coming for years and they are always friendly and know what they are doing.
Kim Bates: Wonderful and patient people. This is a proper chatr store
Carey L'Hirondelle: Best deal in town!
Rodney Decroo: Always great to me
Al Mitchell: Excellent service
Chris Atinkson: Visited. Great help here and always sincere
Mikaela Kung: I have been with Chatr for years and I have always hated when it was time to get a new phone. Transferring all the data and images for some reason, has always been hard for me. When it came time to add an additional line to my existing set-up, David made this process quick and painless. I swear I think this guy was manufactured at Samsung. He just knew everything and on top of all of that his personality, friendliness and smile will have my family coming back for years.
Phil Bud: Super good guys. Thanks for all your helps
Jacob Millar: Helpful respectful great to deal with.Thanks autism
J 4sm0ke2: This is the chatr to go! Thanks for the bonus
Hermon Martin: Thanks for the deal!
Luis Reyes: Friendly and helpful
Frank White: Great services
6. Freedom Mobile - Vancouver
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3.8
74 reviews
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Address: 370 E Broadway Unit#108, Vancouver, BC V5T 4G5, Canada
Schedule: Opens at 9:30 AM
Telephone: +1 236-521-8007
Business type: Cell phone store
Tiffany Picazo: Went in to switch my bill to a different card and change my phone plan, but got dismissed and was told to call their customer service. However their Aberdeen location has better customer serves. They helped me right away and didn’t turn me away, unlike their Kingsgate branch
myr erosa: The girl working in the store was very patient and helped me with my phone calmly.
Enat Arega: Nathan and Rupinder were very helpful. Would recommend visiting this store.
Gebre Tasew: Customer Service is GREAT.
Shirley Harness: My experience with Tanner was excellent. Had a few issues with my Sansung. I'm a senior, Tanner listened!!!, taught me with patient & clear explanations and he was sincere, as well as fun. The store staff were friendly. Thanks, Shirley
spiro malamas: Courteous, professional and friendly staff who are very knowledgeable about all devices including technical aspects of all items. I've been with Freedom going on 10 years now and the network service is stellar.I would definitely recommend
Damion Ceniccola: I had a very hard time taking care of my internet bill and a very patient young man finally got me there. I didn't get his name but he was incredibly helpful even though it took forever. I would go to this location again just to seek this young man's help
Mariama Mansaray: Rupinder is the best in this store. The way she helped me nobody did ever before. I would like to get help from her in future too.
Dave Santana: Rupinder was very helpful, professional and courteous.Very happy with her service..
Giulia Belotti: We had a great experience today thanks to Abhay’s support. Not only he got us the best possible deal, but he was also really nice and patient and answered all of our questions. Professional and knowledgeable, we will definitely be back!
horn aino: My iphone just became not be able to connect internet one morning so I originally went to Freedom on 4th in Kits to see if they can help me.I explained the situation to the lady who helped me and asked if they would replace my device since I couldn’t remember if I have an insurance to cover and also I had a blurry memory I did this before but couldn’t remember if it was Freedom. She just said “No, we don’t do that.” without asking when I bought it or offering to look into my account about insurance. I was considering to buy a new phone as well but I just left there and went to Freedom in Kingsgate mall cause I had a great experience when I bought my current phone and I’m glad I did! Abhay and Michael were beyond helpful and they looked into my account (I did not have an insurance and even though if I did, my case was manufacturing issue so it was not eligible anyway but they explained to me everything.) and they gave me so many useful informations including apple store services to get it fix. They even tried to make an appointment for me since I couldn’t access any internet with my phone! The staff are super knowledgeable and willing to help you with very friendly vibe. I was bit stressed as I am flying Japan in few days and worried if I couldn’t use my phone in Tokyo, I’d be doomed lolI ended up going to apple store and the phone is all good now but these Freedom guys really made my day. I would 120% recommend this location! They rule!!
Samuel Normandeau: Freedom mobile is awful.
Caleb Towers: Don’t know what the actual provider service is like yet as I just got it, but as far as the store experience goes, it was great. Was helped by Dinh, very friendly and professional, even gave me a few tips and suggestions as I’m new to Vancouver. Thanks!EDIT: A few years after that initial review, when I went to leave Canada I went to the Freedom mobile store again to ask what I needed to do to cease my service, and they said you’re all paid up to date, and you’re pre-paid so don’t do anything, your service will just terminate when you don’t pay. Assured this was all I needed to do [nothing] I left Canada, and was promptly harassed by Freedom Mobile for about a year demanding $147 CAD, after which they sent me to a Canadian collections agency. Good luck with that bub.
Terry Curtis: Had a very agreable experience signing up with a bring your own phone plan. The young lady was extremely kind, knowledgeable, patient and very efficient.
Dávid Kvočák: I received excellent customer service from Abhay, very knowledgeable, answered my all questions and helped me out to get the best plan for me to don’t spend crazy money and get best deal! This guy deserves a raise!
Jack Troshian: But can be better to 5 stars
Martin Ciastko: No idea how it’s ‘acceptable’ that Freedom has no idea how they'll ever get an iPhone 13 Pro to sell me. No stock, has been no stock, no idea when any stock might arrive and no way to put me in a queue or otherwise get me a phone in an orderly manner.That's Freedom. This store, however, was happy to just ¯_(ツ)_/¯ and smile when presented with the concept that I might be unable to purchase a current, flagship phone, advertised near the top of their website. This seemed 'normal' to them.PS my review is one star higher than I'd like to rate them.
Mark Simone: This is not a review of this location specifically, but of my experience as a Freedom mobile customer after about six months. I think "Freedom" is a misnomer for this company as I now feel like I am now trapped for two years in a contract with a mobile provider that has unbelievably terrible coverage. Anyone who is considering switching from one of the larger mobile providers - be warned - Freedom has terrible coverage around the city of Vancouver, and no coverage once you leave the city limits. I'm not sure what is more frustrating, the poor coverage on Freedom's own network, or the fact that you are bounced to another carrier once you leave their coverage area, and then your wifi minutes are severely limited and you will have to pay overage fees. I had decided to switch to Freedom because their monthly rates appear to be much lower than the bigger carriers, but I regret not doing any research into their coverage. It is a Shaw owned company, and had I been aware of this I would have avoided it for sure. My experience as a Shaw home wifi customer has been terrible too. I will be going back to another carrier as soon as my contract is over.
John Paragas: Unbelievable customer service! 3 staffs and no other customers inside the store and none of the staffs bothered to talk and explain what are the different plan is! Go somewhere else! Freedom mobile you should be ashame hiring these lazy staffs!
Evren Cubukgil: Staff here are excellent, they went above and beyond to sort out cells phones and home internet for my wife and I. They were very concerned about my wife's older freedom phone which they suspected had a faulty bettery.
Andy Greene: Unfriendly, arrogant staff. Not even 1 star, this place was a total waste of time. The female staff member with the bad attitude should be fired!
7. Virgin Plus - Vancouver
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4.1
25 reviews
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Address: 1087 Robson St, Vancouver, BC V6E 1A9, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-678-4690
Business type: Cell phone store
JasonC Lang: Great. It works excellent staff. Good job virgin
Vic Grey: Got a new phone from Virgin on Jan 1st 2019. It wouldn't charge around spring time, so i took it in to be fixed. Around 4/5 months after it wouldn't charge again. I took it down to be fixed for the second time on December 30th, 2019 (still within my warranty) I asked the people at the store if it would be covered under my warrant and they said yes. A week later i get an email saying its not covered because by the time it took to ship my phone to the repair place it was passed Jan 1st 2020. WTF. The contract says if you bring your phone in before the year it will be covered...not by the time they deliver your phone to the factory.
Adam K: the person in the store was nice. but virgin mobile sucks in general. expensive, and they sold me a phone that broke. they refused to give me a receipt which i needed for warranty, and would not fix my phone. i proved to them, in my account that they sold me the phone- but they refused to provide the type of receipt i needed for the warranty. i was a 4 year customer who has always paid bills on time. always unhappy with them. pick a different provider- i did
Fay Kay: Professional friendly staff, not good data amounts for the price though
Selim M: Friendly service.
kk Tseng: So helpful.
Thomas W: Freakishly hyper-efficient. Had exactly the plan I wanted in mind from the website, went in and got it in less than 15 minutes, no fuss, no upsell.
ni zo: The crew did a good job and were very friendly👍👍👍
Mohsen S. Alikhani: Friendly and professional staff. Very helpful
Alexander Tumanov: Good enough
Trevor Rabb: Your closed 7pm on a Saturday. I think I know why your business has stagnated. Stink winky face.
Richard Legault: Hi Virgins, was in your Robson St. store yesterday,and was pleasantry surprised by the above excellent service we recieved from Cedric. He transfered his prepaid plan from his old phone to his new iphone4. We were both delighted by the friendly service, and I myself am planning to switch my phone to you at the end of my telus contract very soon. I am impressed by the $28. no contract special as this would be adequate for my needs.See you again very soon. Alex & RichardHAPPY CANADA DAY TO YOU ALL.
8. Public Mobile Talk, Text & Data Plans - Surrey
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.9
29 reviews
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Address: Sky Mart, 12888 80 Ave #118, Surrey, BC V3W 3A8, Canada
Schedule: Opens at 9:30 AM
Telephone: +1 604-835-8135
Business type: Mobile network operator
4worldlovers: 
At Public Mobile we're 100% digital, which means we can pass our savings onto you, like 15GB of data for $40 a month**. Sign up today and save.
For a limited time get a SIM card online for just $5 and enjoy free shipping on us***.
*Plans with 3G speed may reach download speeds of up to 3 Mbps, and plans with 4G speed may reach download speeds up to 100 Mbps, with the coverage and reliability of the LTE network. Speed and signal strength may vary with your device, configuration, Internet traffic, environmental conditions, applicable network management and other factors. For more information about speed experience in our rate plans, please see .
¹Your Certified Pre-Owned warranty has you covered for any manufacturer defects for 1 year (excluding Physical / Liquid damage), starting from the date of purchase. For more information on conditions, and instructions to submit a warranty claim .
At Public Mobile we're 100% digital, which means we can pass our savings onto you, like 15GB of data for $40 a month**. Sign up today and save.
For a limited time get a SIM card online for just $5 and enjoy free shipping on us***.
*Plans with 3G speed may reach download speeds of up to 3 Mbps, and plans with 4G speed may reach download speeds up to 100 Mbps, with the coverage and reliability of the LTE network. Speed and signal strength may vary with your device, configuration, Internet traffic, environmental conditions, applicable network management and other factors. For more information about speed experience in our rate plans, please see .
¹Your Certified Pre-Owned warranty has you covered for any manufacturer defects for 1 year (excluding Physical / Liquid damage), starting from the date of purchase. For more information on conditions, and instructions to submit a warranty claim .
9. chatr Mobile - Vancouver
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
3.7
70 reviews
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Address: 88 W Pender St Unit 1109A, Vancouver, BC V6B 6N9, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-568-9922
Business type: Electronics store
Vahid Fatahi: Very cool
Tracey Cullis: Wouldn't help me even though my email was the one used and I bought the cell .myself
Dr. Sparrow: Don't like the attitude and lack of helpfulness. The guys working there didn't seem to want you bothering them.
Amir E: I arrived 15 minutes after the opening time and the guy who was supposed to work wasn’t there. I waited 20 minutes and he still didn’t show up. Very unprofessional
RE ST: Came here to pay a bill, guy over the counter couldnt care less with his non chalant attitude.Customer service? Zero.Rather go to my regular spot.
Ron A Mcsmith: Chatr representatives are always helpful.
Ken Clarke: Expensive
Eden VaughnManson: Always affordable and never will I be switching carriersIt's definitely worth it to stay with em as it's precisclly
ED Phil: I totally agree with other customer's review name Cate G . - Im also had same experience , my provider is Chatr . looking for something new phone design but the seller is not interested to help me out , he was very bored. 'Asked me what do you want" So, i left frustrated. I passed by their counter everytime i go for cinema. I noticed their community loves to chat and socializing and stuck on their own phone chatting. If you noticed even for other jobs like food delivery " skip the dishes" "Doordash" they took time more chatting with their phones or they spend time group together while working , or these Cab Drivers, always on the phone while driving , isnt safe. I wonder , this is how they make money?
Keisha Amanda Petit: Been with them for 10 years
Hamoody Michael: Got a plan, everything was affordable & fast.
Catt Glynn: Chatr is my provider, and I had visited the store to consider purchasing a new phone, and to discuss the possibility of changing my plan. Two staff were in the store, one busy with another customer...the other kinda just...there.I looked at the mobiles on display for some time, before he says...'ya want somethin'?' ...I inquired about a few of the display handsets, and he immediately mentioned that 3 of them were out of stock (without offering up any other alternative routes to obtain a phone, like online or another location). I then asked about Chatr plans, and what was currently offered. The guy seemed utterly bored and told me to go online to check out their plans!Seriously?!I am actually considering finding a new provider following this experience. After I left the shop, I watched a pair of young (his age) women enter the store...he swooped in like a hawk..all smiles and enthusiasm.I'm not that old...nor that unattractive...but this guy sure made me feel that I was!!
kendal Scofield: My provider
Christopher Cedelle: That is my cell phone company.
Jacqueline Paul: Very nice
Shiva Sharifi: Good data plan but phone plan is terrible unfortunately
Trevor Taylor: I will never switch to any other provider
see che: Suspended my phone and paid to keep the pone number but later after few month , I requested to activate it again and paid the cost again but when try it , it was not in service and not registered!!! Calling Customer service , I was told it is not in exist !!! It means I lost it an it was given to lother provider .POOR RESPONSIBILITY ABOUT THEIR CUSTOMERS.
David Hennigar: staff very helpful
Ron Hunter: Great deals,service and most of all prices
Bruce Hobson: For a good phone company
10. NextGen Mobile - District of North Vancouver
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5
21 reviews
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Address: 1052 Marine Dr, North Vancouver, BC V7P 1S5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-499-5550
Business type: Telecommunications service provider
11. Freedom Mobile - Burnaby
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3.8
41 reviews
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Address: 4567 Lougheed Hwy. Unit 750K, Burnaby, BC V5C 3Z6, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 778-312-2004
Business type: Telecommunications service provider
12. Fido - Vancouver
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2.9
46 reviews
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Address: 1191 Robson St, Vancouver, BC V6E 1B5, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-620-9966
Business type: Cell phone store
13. Han Communication - Vancouver
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5
1 reviews
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Address: 332 Water St #135, Vancouver, BC V6B 1B6, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-683-3510
Business type: Telecommunications service provider
14. Virgin Plus - Vancouver
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3.9
35 reviews
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Address: 700 West Georgia Street #Z016, Vancouver, BC V7Y 1K8, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-484-4045
Business type: Cell phone store
15. Bell Store - District of North Vancouver
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5
1 reviews
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Address: 1052 Marine Dr, North Vancouver, BC V7P 1S5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-499-5550
Business type: Telecommunications service provider
16. Freedom Mobile - Vancouver
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4.2
94 reviews
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Address: 116 Davie St, Vancouver, BC V6Z 2V4, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 236-521-8624
Business type: Cell phone store
17. TELUS - Vancouver
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2.7
14 reviews
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Address: 700 West Georgia St UNIT D039B, 700 W Georgia St, Vancouver, BC V7Y 1K8, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-688-8255
Business type: Telecommunications service provider
18. Fido - Vancouver
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4.2
29 reviews
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Address: 370 E Broadway Unit 127, Vancouver, BC V5T 4G5, Canada
Schedule: Opens at 9:30 AM
Telephone: +1 604-872-3436
