Best Places To Buy A Hamster In Vancouver Near Me

linda maris: Tried to use the drop in service at 5:20pm to have our dachshund’s nails trimmed. They advertise that they are open 8am - 8pm. Parked for $12 at indigo parking 5 blocks away. Walked thru the open door and the 2 groomers that were standing there told us they were closed. When I asked about the sign, they told us the manager in Petsmart refuses to change the sign to reflect their hours. When we asked the Petsmart manager (who was very nice and sympathetic) she said the groomers hours are “fluid” and apologized. We asked to have our parking validated and were told that they only validate at the indigo closest to them. Super disappointing. Won’t be back.

Emma Turgut: Their selection for small pets is not as wide as the location at Grandview but still has some of the essentials I need. I come here regularly and have never had a bad experience. Plus I got my hamster from here and although he had mites and currently has alopecia he is my pride and joy 3

Aaron “Crappy” Crassweller: Got some good pet gear there

burkyyy: Frick ya. Lookin for dog toy. Found one here. You rule

Lisa Suchy: Pet smart is a favorite pastime for my 9 month old puppy. We signed up for training classes the group class wasn't working out for my shy puppy PetSmart offered an upgrade to attend a private class for a one on one training session. I highly recommend a private training class for puppies.

Vanessa Perez Morin: Staff is always friendly in the store.But the service in groomer salon is totally different, they don’t pickup the the phone and they don’t try to give a good customer service.

Evan O'Connor: This location refused to groom my rescue dog because her vaccination papers were written in a foreign language and they didn’t want to do the minimal amount of effort that it would have required to find the information they needed which was clearly legible in the documents provided. They wasted my time and disappointed my daughter two weeks in a row.

Carly R: Last night (April 25th, 2023) I visited the store at 8:55 pm to exchange a bag of dog food.I went to the front at approx 858 (they close at 9 pm) and asked a question about the Greenies dog treats. The woman at the front, Lindsay, was happy to help. At first.Once she heard I wanted to exchange something, she let out the biggest, most obvious sigh and said “why do people come in when we are closing” out loud. I quickly responded saying “pardon me?” And then this is how the rest of the conversation went:me: pardon me?Lindsay: you heard me. I don’t know why you had to come in to do this to me.Me: what the heck? Why are you taking out your problems on customers? What did I do to you?Lindsay: *snaps* you shouldn’t be hereMe: why are you taking this out on me?!Lindsay: I’m just having a really bad day ok! Someone just broke in and stole stuff from me.Me: ok but why are you taking this out on the customer? This is wrong. You can’t do this to customers.Lindsay: *leaves the cash register area*This is the most horrific customer experience I have ever had in my 24 years of existence. I will never forget what happened tonight. Don’t worry, I will still be shopping at pet smart but you will never be able to erase the most painful and uncomfortable customer service situation I’ve ever experienced.

Abbie: Didn't go

Jhon Flow: Good pet shop where you can find many options about food, beds, toys, grooming, etc...

Ann K: Great.

Christina Thoma: Big selection and very helpful staff

M: Overpriced chain of stores but staff here is really nice!

Katrina Kollmann: Clean facility. Kind and helpful staff. The small pets look healthy as well which is a large indication of a good pet store. Bring your doggies for a treat!

Ryusuke Fukazawa (Ryu): Every time I come, I have nothing but a positive experience! A little bit of a crammed store in my opinion, especially compared the one in Richmond that I visit often. But the staff are super friendly, everything that I look for is in-stock majority of the time, and there's great selection on pet products. Probably my favourite PetSmart!

Felipe Verdugo: Great and knowledgeable service. Thanks guys!

Yu Chi Chiu: Quite busy at this location (so sometimes there would be a long line-up for the cashier or exotic area), but that would be the only negative thing I can think of.It is overall a very good location: the staff here is always really helpful. They are also one of the few stores that sell crickets (quite difficult to find in Vancouver in my experience), so that is always a plus for people keeping herptiles.

Moj Noroozi: The store is huge and has a lot of stuff to select. But we had to wait for someone to help us about 15 minutes. There was only one guy to help customers who was helpful at the end.

David Finden: The woman helping me in the fish department seemed to really know her stuff.

Mae Postel: Staff here are friendly. Theres alot of variety of food treats etc. However if you have an XS or small dog the clothes are very limited and not the greatest of selections.Otherwise its pretty good store for all your pet needs.

megan moore: staff was helpful and the associate I spoke to was very knowledgeable. not a huge selection of small animal toys/ hides, but a good selection of food.

Donna Lee: Happy

Don Andrews: We walked 15 blocks to visit Mr Pets and it's worth it. Good selection and they're always quick with a treat for our doggo🐕🐶

Sophie Walters: Great pet store and friendly staff. They even let us try on dog sweaters and give treats out that meet different dogs’ dietary restrictions! Love!

Emi B: My go to independent pet store for my mice/hamster! They have well priced mealworm/superworm/crickets and the staff is very friendly. They reliably carry Versele-Laga which is my favorite brand for rodent food but it's hard to find sometimes. They also have a huge selection of treats and enrichment toys you wont find at chains. I get paper and timothy hay bedding, lately the paper ones have been rotating out brand/colour/size wise, but they're always low dust and good price for the largest volumes. They only carry ethical cage sizes and the adoptable birds/rodents they have in the back always have care notes if they require to be in a bonded pair or with an experienced owner. They really know their stuff and there's always a cute dog to pet when you stop by. Highly recommend!

Tori Smallwood: Friendly staff! Super honest and educated about their products.

Rukshila Dufault: I had made an error in an online order. The management team was extremely helpful at finding a solution for me - I greatly appreciate the time they took to help me fix my own mistake

Coco: Works for getting live food but always long wait times despite a good amount of staff on hand

Malcolm: Do not shop at this store. If you park and shop with them you will be ticketed by diamond parking. Check out diamond parking a reviews. When I spoke to the store about the ticket they did not care.

Raymond J: After today's visit I changed my 5 star rating to a 1 star. I was treated by an older female employee extremely rude and full of attitude. My car was blocked along with the vehicle parked beside me in the back of the business by a truck delivering to Mr. PETS. She was hanging out back smoking chatting to another fella. I asked how long will the driver be. She said," how should I know who are you!!! I said I was a customer. Ishe went silent as I think I may have caught her off guard that i knew she was an employee and walked away......Honestly, and its only my perception of her, but her wavering body motion and aggressiveness towards me....I think she was high on something. But rest assured, I will not be going back to this store.

Oliver Anderson: Wide selection of pet supplies and well informed staff elsie was very helpful and knowledge when it came to helping me with my cockatiel Will come again

Derrick M: Really lovely location that reminds me of Dr Who, is much bigger on the inside. I was able to find frozen quail eggs and a cute toy for my kitten that was hard to find in other stores. Nice staff too!

Ady Wolf: Great store. Most seem to only cater to dogs and cats but this store has it all. My python Ziggy thanks you

Irene: Great staff and service.

Aphrodite Janeway: It's a pet store. They usually have the good kitty litter here.

Amber Sinclair: Very clean, well organized and awesome space.The staff are always super friendly and welcoming as soon as you step into the store and everything you need is super easy to locate.Love this pet store.

Farzad Daei: Wide variety of food and a great self-serve pet wash station

Mike Wilson: Warm, helpful staff with wide variety of stock

Alexander Hobrough: Great place to get leads and collars. Do what you want with that information ;)

Derrick Pohl: This is a quite good store for buying food & other accessories for pets. Friendly helpful staff, decent prices, wide range of brands & products, & really good hours. Besides pet supplies, they also sell actual pets, but I can't comment on that side if their business cuz I've never used it.

michael sum: Not a bad location. Lots of parking. Selection of toys and collars is not the biggest. Food selection is good. Customer service is excellent!! Overall an ok/decent place for all your pet necessities.

Linda Shaw: Always friendly, helpful, and lots of coupons to earn!!

Christopher Hilton: Staff there are always knowledgeable and friendly.

Michael Strickland: Professional staff and good selection

Martin Rimorin: 10/10 for Emma!Gave me a bag and was supa friendly

CK: 2023 April 16th Sunday morning, I encountered a male staff in red T-Shirt wearing glasses here, he probably hates working here.I made purchase to get a 4000 points promotion, which did not go through, so I sat in my car and made sure the promotion is successfully activated. Then I came back in 5 minutes and asked if the earlier cashier can help with return and buy again, I wasn’t even asking him, this red T-shirt guy just came over from the next counter and interrupted, he refused to give it a try and insisted I should call the online customer service, not the store. He is so sure he is right, very rude and unhelpful.This isn’t the first time I am annoyed by the staff in this store, as I live close and buy pet food from here mostly. A lady worked at the live animal section was rude almost every time I needed help from her, I saw upset reviews about her from other people, recently don’t see her anymore.Plus some cashiers might do better if they do not deal with customers at the store front. Staff working here seems change quite frequently, as a loyal customer, it’s really depending on your luck the day you visit.Of course I’ve met good and helpful people here as well, but overall, my suggestion is to improve the hiring criteria.

Nancy Draper: I brought my border collie in to this location to be groomed, and can't say enough good things about Marcelle. She did a fantastic job - the best of anyone we've had groom our dog. This was our first visit to PetSmart for grooming, and we will definitely be back. We hope Marcelle is still there next time we want to bring our dog in. She was friendly, kind to our dog, and again, did a stellar job of the grooming.

Fawn Leviathan Auger: Good for dining rat supplies.

imran hakamali: Great customer service. Sometime the product is out of stock! :(

Consuelo Sepúlveda: Very friendly and professional staff . My dog loves going there !! Thats the best review for me :)

M BaHubaishi: A very helpful team!

Michael Matthews: We Took our dog Emma to the groomers for the time at pet smart apart from the gentleman at the front not saying hello how are you (Basic greeting)We have a awesome experience Emma was quite matted and they gave her a really nice short cut.We was in at 10.30 out by 12.00am!!We will be back

Prascillia Das: Some of the staff their are rude and ignorant but other then that it's a great pet smart

Raveen Singh:

Janet Del Rosario: Staff are friendly..

Randal Chin: Has the best selection of cat food I've seen so far in Vancouver. The area where they have cats for adoption looks appealing.

Danika Cahill: Big selection of pet supplies! I feel bothered at the live animals these stores have. I cried the first time I went to PetSmart a few months ago because I was so shocked to see animals in cages.

Don Andrews: Great store!

Betty Carter: Great place and love taking my dog in side

Alex Georgeson: The staff could be a little more enthused too help.

Benjamin Niemann: Healthy fish, good service, fair prices for aforementioned fish, and the best plants I’ve found in Vancouver.

Nolan Males: I really like this place. It is super fun. I really enjoyed it.

bronwyn kroh: Such a great pet store with lots of selection for the size of it. It has been in the neighbourhood for as long as I can remember. I got my gerbils from here, and I even like to come here just to look around

Tara Osan: the owner is so knowledgeable and helpful! the store is lovely and he really seems to care about the animals. i had a great experience❤️❤️

Enoch: Very local pet store! A tiny bit cramped and a bit pricy but it is what I expect from west end.

Jayden Gross: Got ourselves some sweet shrimp! Staff at Noah's Ark are very friendly and knowledgeable.

Mia Waters: Support local businesses! This is the best pet shop in town. Theyhave a great selection of small pets and everything to care for any pet. The store is family run and the owner is really friendly.

Courtney Fullerton: Owner is super knowledgeable and carries a wide variety of healthy, cared-for critters. The store though is very cramped and crowded and it’s hard to find what you’re looking for, as it’s often busy and you can’t always ask staff (as it’s only ever him there)Unique selection of animals though; also, that do not appear to be from mills, or otherwise bad environments

Wesley Degear: The owner is an amazing guy and I highly suggest supporting this business over any big brand pet store.

Jessica Dhaliwal: So sweet this place made our day this morning 😻

Justine Thomas: Found this place while looking for frozen rats, now I always buy them here. They have a good variety of sizes and the rats are in pretty good condition. The store is a bit small but they do carry a lot of pet supplies for many different animals which is great. I've only ever seen one employee there and he's always great and very helpful.

Javier Etcheverry: Amazing

Angela Springer: Graham=So helpful, and so much knowledge!!

edgar clark: Great store. Knowledgeable Graham has just about anything you could need, and amazing prices

Lisa Brooks: Great store, Graham is awesome - so knowledgeable about small pets, fish and reptiles. Please support this local independent store, or it will disappear!

Holly A: Super cramped store. I was so excited for a local fish store, but the store is tiny and overfilled. You can barely turn around in the aisle, let alone have 2 people in the same aisle.The fish tanks are excellently cared for though and the fish all look very healthy. They just need to remove the clutter and it would be a lot better!

Nafeesah Karriem: Staff member was not helpful. He seemed irritated that a customer was in the store. Store was very dirty and smelly

Eliza Marks: We dropped off our rabbit for boarding at this pet shop from July 18-July 29 ( while we are away). July 28 we got a call from the owner stating that our rabbit died on the weekend(due to heat exposure) According to him, he forgot to leave the back door open for ventilation and did not open his store all day Saturday(for some weird reason). My family is very upset, First, he did not informed us until after several days it happened and second, the incident could have been prevented if he opened his store/business as advertised. This is pure negligence.... I sincerely hope this will not happen to anyone else.

firstt3nor: Not nearly as knowledgeable as some of these reviews claim. Unsure about many common species. The one thing that stood out was the unfriendly attitude.

Oscar Gutierrez Anguiano: surprisingly wide selection in fish and aquarium supplies. great service!

Newsha Towfigh: They have the best food options, safe toys, and amazing staff. Rocco and I are always greeted with smiles and treats! It’s by far our favourite store!

Mila Koval: An awesome store, absolutely magnificent staff really fell in love with these guys 🔥 the best store in Vancouver 😍 recommend it to all of you

Ryan Pershaw: Great service and great products

Janhavi Ramaswamy: Great customer service in store and online for delivery. I cut 2 stars because their inventory lacks a few commonly found cat food flavors and their prices go up $0.20 to $1 per item every month.

Aubrey Shannon: This is my favorite pet store in Vancouver. The customer service is absolutely incredible and keeps me coming back for more. Every staff member is welcoming, kind and goes above and beyond to ensure we are well taken care of. My dog and I love coming here and they have everything that we need including her fav treats, raw food and rain coats.

Adam Seston: Bones is our local pet store and we love going there! Really good premium selection and great service. Shout out to Grant, Tiffany, and David for your help in sizing out a ruffwear harness for our pup!

Miguel Diaz: Asian cashier super rude. Get trained on customer service.

Valéria Gomes: Amei essa loja, muito variedade e produtos de excelente qualidade. Além dos funcionários que são muito queridos e vão te atender super bem!

B: This is the best health focused pet store in Vancouver. They have the most nutrition focused food, the biggest selection of healthy protein and raw food items, and a great selection of toys and accessories to keep pets healthy and happy.

Tais Horta: Amazing customer service. My dog is very shy but the lady who helped us (I wish I got her name!) was very patient and kind to him. I will be 100% coming back :)

Mike Fujii: Friendly staff good selection.

T Art: I have been coming here over 5 years. I bring my cats in and make a trip out of it for them! We always find what we need. I appreciate their account system, everything is logged so I am able to know what I bought last time without keeping receipts and if ever there is a need for an exchange they have accommodated me. Love the staff and the over all pet friendly/welcoming environment.

Naush: Comet and I had a great experience at this store! We walked in on an unusually cold snowy Vancouver day looking for some booties for Comet. The staff greeted Comet with attention & treats (which he loved!) and helped me (a new puppy mom) select the right size for him. Comet enjoyed making the aisles of the store his runway.When there wasn’t his size in stock, the staff offered to have the style and size brought over from the other store which was very accommodating!Comet picked up this bone as well as a paw remedy (not pictured) and some raw food which he’s loved!They also have a good variety of toys, foods, treats and clothing.

Paolo Fabri: By far one of the best pet stores in Vancouver.

Farzad Daei: The customer service is top notch. We visit on almost every walk.

Bree Munchkin: The staff where super polite and friendly and helpful too they even gave my dog some treats to take home

Alana Vion: The interior of Bone is so cute and welcoming. The staff is extremely friendly and helpful. Pawsha helped us choose the right harness for our dog. I appreciate him taking the time to show us the options and match our pup with the perfect harness. The service provided was exceptional, why go anywhere else.

Christine Kwok: Super friendly staff! Although I gotta say not all of their staff are super knowledgeable about pets - which is fine, but instead of hesitantly guessing a recommendation when I ask for advice, I would have preferred if they asked a coworker who knows more on the subject, or just told me they don’t know. Other than that, really love this store. Super cute.

Daniella Molina: It is an excellent small shop! Super convenient, great staff. The location is easygoing if you walk. Great brands

Miko Taruc: Knowledgeable employees and helped us pick out a few things for our first puppy

christopher clark: Worth the time...

Brandon Ng: Got lots of high quality and unique things for your pup. Nice interior, good selection, and friendly & helpful staff. Their custom long leashes are also very good quality. Wished their store was even larger!

Nikki Stephenson: They said I was lying in an email about a defective item & then ignored my response. Poor customer service speaks wonders - I wouldn’t buy from them.

Jen Woloski: Great little pet boutique shop, they had a little bit of everything for your furry friends

Lucy Gregory: Love this store!! The staff are incredibly helpful and remember my dogs name from the first time I mentioned it before even picking her up. I always feel so welcome and they’ve been so sweet with my dog when she’s nervous about being in the store. They are very supportive of female owned, BIPOC owned, companies and so you know that the money you’re spending goes to multiple small businesses, which feels great! Love them.

Kyle Legare: Hands down my favourite pet store in Vancouver.Great staff and they always have the best accessories to outfit your dog with.After a few trips you'll start to notice their gear on so many different pooches in Mt Pleasant.Attached is my dog rocking her multi-coloured harness from Good Boy Collective

Henry Truong: Great selection of modern dog supplies to spoil your pup.

PJ Sidhu: The staff is knowledgeable and so friendly! The overall store aesthetic is adorable and the store is very clean. The products are all very good quality and I have a great appreciation for the all-natural aspect of the treats and food.

Hannah H: Ordered online for pick up in store - easy transaction and 2 very friendly staff working that day compared to a couple other times I've been there where they were not as welcoming. Got my dog a long line from the Good Boy collection, love it so far!

Grace Xiao: My dog will love it.

Hong Nguyen: I had the best experience with my online order a few months back. I had an issue with my order and needed to get it corrected and the communication great. Dayandra was empathetic to my situation and provided a quick answers to my questions. They carry quality products and have fantastic service. Would highly recommend anyone to purchase from them!

Nicola Kong: The best dog shop in Vancouver! The shop is so lovely, all the products are so unique and adorable, and the staff is so welcoming and kind!Since moving out of Vancouver, we don’t have the opportunity to come in as much and I’ve been using their online shop more and more, and they’re so great even there! Quick and efficient getting our products mailed!Highly recommend both their in store and online shop! 5 stars!

Weber Chen: bring our first corgi puppy Toffy there today for helping us putting a harness for our puppy! Great Customer Service and lots of good toys and supplies! My wife and I will definitely come back more often!

Adrienne Rademaker: My favourite pet store. They have the cutest pet supplies, and bulk treats/food. Great customer service!

Lori Lourens (Lori.L): Wow! Super cute store and great quality items. The washable leashes are amazing! The girls at the store were kind and patient as I asked a lot of questions.Lol. I met the owner and she was delightful and accommodating. This is my new go to dog supply store.

Joel Hansen: Amazing shop and staff! The shop is a nice change from the all too familiar big box/chain pet stores, in an area of town that calls for it. Whether it be product knowledge while in to make a purchase, or just saying hi to your dog because you've been dragged in by leash. I've taken my parents in to shop while in town from out of province for their dog, as well as friends, and would recommend to any one who cares about their dog and wants to treat them as such!

Max Chesnut: If I could give 0 stars I would.My partner and I ordered a dog bed online for pick up in store around the end of November/beginning of December 2021. The bed was shipped to us by mistake and we received it on December 12th. We opened the packaging and realized the bed was too small for our dog. The very next day of receiving the bed we called the store and asked if it was okay to exchange the bed for a larger size. The woman on the phone said no problem and to come in “any time” never specifying a return policy for this exchange. On January 4th 2022 we did just that. When we walked in and explained our situation, the woman said that the bed “appeared to be used” before she had even looked at it or opened the packaging up. She then explained that their return policy is one week after purchase. When we tried explaining that we had called previously and spoken to someone who told us to bring it in ANY TIME and never told us anything about their return policy over the phone, she rudely interrupted us and told us that she “didn’t need our attitude” and that if we would “just let her finish” she would make an “exception” to the return policy after she realized the bed had in fact NOT been used. In our conversation with her we were not being rude or confrontational, in fact SHE was the one being rude and interrupting us when we were trying to explain our situation. After, she made an “exception” and gave us a gift card for the amount of the bed saying that the larger size won’t be available until February, which we were already aware of and totally fine with. When providing the return receipt she intentionally folded it up many times and sent us on our way. Once we got to our car flabbergasted by our interaction with her, we looked at the receipt and saw in big letters “RETURN POLICY **HOLIDAY EXTENSION: Gifts can be exchanged until JAN 4th 2022**” We feel that her attitude was extremely unnecessary, unprofessional, and hostile; especially since we were allowed to return the item with their holiday extension still in place. We didn’t even want a refund, we wanted to spend even more money on the larger size. From this experience we will never recommend Good Boy Collective to anyone again and will never return back to the store due to poor customer service, over priced items, and their lack of clear communication with customers.The reason we waited so long to write this review is because we feared retaliation, and unfortunately needed to use the gift card. The bed we wanted is still not in stock.

Laura Trivett: Cute, good quality stuff in this shop! Staff were super friendly and helpful. Will be back for sure!

Julia Cristofaro: My husband and I have been coming to good boy since we got our puppy in August 2021. After our recent visit, we will no longer return due to an extremely rude staff member. Other reviews seem to write similar comments of a very unwelcoming atmosphere. Products are alright but selection is limited and marked up like crazy! We were willing to spend the money and support a small business, but being verbally attacked by a staff member is where we draw the line.

Ryan Fong: Good products, extremely high markups. Customer service and care should be improved. Would not advise to visit business as there are other nearby options which are superior

Tim Fordd: Always friendly and my dog loves it

Amy Broomhead: No staff in fish area

Pierre van der Merwe: Perfect all we needed

Omar Naji: مكان رائع أجد فيه جميع احتياجات الحيوانات وطعامها

Trevor Forster: Glorified shelf stockers that think they’re zoologists.

Yasamin Isfahani: I wanted to get a fish tank and the staff kept shaming me into getting a bigger and more expensive one from the shelf.They have to understand the difference between recommending and forcing.

RAJ: Nice and clean store, short staff though, took quite awhile to pay and get some help.

Alistair Barrett: They didn't have what I wanted but they were helpful

Emilia Muirragui: This is the location from which we adopted our beloved cat: Manitoba. The staff were very helpful throughout the adoption process, and the manager (I believe his name was Alex?) went above and beyond. He helped us fill out the paperwork, which because of his help did not feel like a hassle, and he stayed in constant contact throughout the approval and "take home" process. He also waited for us to drive back with our lease agreement documents very close to closing time on a Sunday, and for that we are very grateful. They were working with Action for Animals at the time, and their whole adoption process was very straightforward. Although the profile posted for the public did not go into depth regarding the cats' personalities, they did have folders full of information, advice and recommendations for each of the kitties.Aside from this, we found the store to be clean and organized, but there were dogs inside barking which made the kittens quite jumpy and scared at times. Also, the cat enclosure did not have a climbing or scratching tower (which most PetSmarts do), so we believe that would be a great addition for the kitties enrichment.

hope Vahidi: I wanted to buy a gold fish and when I went in they said we know it’s the Persian new year and you just want to buy a fish for your new year and so we will not sell it to you. I was completely shocked. I just wanted a fish for my moms aquarium and I explained that it is a gift for my mom but they did not believe me. When I pushed they ended up saying all our fish are sick and we can’t sell it to you. I think this is discrimination and I was shocked. I will never return to this place. Very disappointed.

Sarah Third: Normally I don't write reviews for basic retail locations, but last week I felt the employees really went above and beyond to help me get a dog tag ring onto a collar. The woman at the cashier spent her spare moments, between helping customers at the till, with focused determination to get the dog tag on the collar for me. It probably took 15 minutes total but she got it on there when I'm pretty sure there's no chance I ever could have.Whenever I go into this location, the staff are cheerful and very helpful.

Matthew M Doyle: Psspsspsss... 🐾🐈🐕❤️🇨🇦

Kayn Daigneault: This location is a joke. I was waiting in line with 3 or 4 people behind. 2 different employees came to the till and look right past me to the person behind me to ask if they’ve been helped

Frank Luba: Good variety.

Shetrer Gicee: This is our dog’s and our favourite pets place!!!!We have always been helped by someone from the staff answering our questions or recommending products. Today our dog received a grooming service by Rachel and she made her feel pretty comfortable specially because it was her first time and she is a bit anxious.Derrick from training listened to all our questions and even helped us choose a crate and a harness before starting training.We and our dog always feel welcome 🐶 ❤️

patrick harris: Excellent lost my wallet in parking lot and staff had it when I called inThank God there is honest people still in the world

Tate: The best stocked petsmart for all pets. Expecially fish and bird stuff

Roza M (Rosa): Their staff are the worse, so rude.They refuse to sell fish for funny reasons.And when I read other reviews, found out I am not the only one. Apparently this is the way they treat majority of their customers. So disappointed and will not go back there.

Tommy tommy: Please check the receipt to make sure the price and discount were right before leaving the store. I am an frequent customer. I have been shopping at this store for quite a long time. Last week, I found out a problem at the Main Street store in North Vancouver. I bought over 20 feeding fishes with my wife and they were on sale. When I paid, a young cashier seems didn't know what kind of fish I bought. So I told him they were Rosy Red Minnow which was $0.40 each. I also showed him their discount label on my phone. The discount label said buy 5 save 25% on all fish. The cashier ignored what the label said. He charged me $0.45 per fish instead of $0.40 per fish. Then gave me 15% discount but not 25% discount. Both the charges and discount were not right. My wife told the cashier about the problem and he told us the price he input was correct. He didn't want to look at my wife and he looked unhappy on what we said from his behavior. Not sure if we are not caucasian. I told my wife to solve the problem later with the Manager. I found the manager and told her about the issue. She made the correction on the charges and gave me the refund. But I forgot to tell her this was not the first time I was charged for the wrong price. I will keep an eye on the receipts as I don't want to overpay if I shouldn't be. Nobody want to lose money on the high value items. Good Luck!

Lorna: Very bad grooming for our cat , not even cut and missed important places, they cut back of her head to much and they changed $100 for this ugly job ,Very very poor service.We never go back to this Place anymore.

Michael Jennings: Easy to find what you need, fairly well stocked, adorable cats up for adoption as you enter. This place is awesome.Also, there's seldom more than 2 or 3 people in line here! Quick in and out.

Tiffany C: Good selection, but cashier overcharged us today. 6 cans of turkey cat food were purchased, but the cashier counted 12 cans and charged accordingly. We did not spot the error until after we had left the store. I understand mistakes happen but miscounting 2x the actual amount of merchandise bought is disappointing and negligent behaviour from the cashier. I hope this is not a common occurrence as we are now out this money for product we never received.

Frank Yu REMAX Crest Realty: Great place for your pets stuff. Staff is friendly and helpful. Great environment.

rab000203: Knowledgeable and Friendly Staff!

Nabil Baouya: Friendly service, and good order-to-pickup time!

Joane Maiden: Staff are helpful when you need questions answered or help with food that may not be on the shelf. Prices have gone up as usual. Try to catch toys when they are on sale.

Francis Bangayan: everything you can find for your pets, i wish they have marine fish

Gargeely: Excellent customer service. Very friendly and helpful staff

D. Mathers: Good variety of pet supplies

Stewart P: As I waltzed into Pet Smart with my shopping list in hand, I couldn't help but feel a sense of excitement bubbling up within me. On my quest for 11 neon tetras, dog food, and other pet essentials, I was prepared for a whirlwind of an experience. And let me tell you, dear readers, Pet Smart did not disappoint!The moment I entered, I was greeted by a symphony of meows, barks, and the gentle swish of fish swimming in their tanks. Like a seasoned conductor, Pet Smart had orchestrated a harmonious blend of products and services to cater to a wide array of pets and pet parents alike.With my eyes set on the aquatic section, I was pleasantly surprised by the variety of fish on display. The neon tetras, in particular, caught my attention. They shimmered like tiny aquatic gems, boasting vibrant hues of red and blue. With the help of an attentive staff member, I handpicked 11 of these underwater dazzlers to take home to my own aquatic kingdom.Next on my list was dry and wet dog food, and Pet Smart's selection was nothing short of a canine's dream buffet. From grain-free options to high-protein and even gourmet choices, the variety was extensive and tail-waggingly delightful. I managed to find the perfect balance of nutrition and flavor for my furry companion, leaving me feeling like a true doggy connoisseur.As for the other supplies, Pet Smart offered a plethora of options for both fish and dogs. From aquarium filters and heaters to leashes and chew toys, I found myself lost in a maze of pet care nirvana. The store's organization and knowledgeable staff made navigating through this treasure trove of pet supplies a breeze.In the end, my experience at Pet Smart was akin to a tango with my beloved pets - a dance of delightful discoveries and well-executed moves. With a cart filled to the brim with neon tetras, dog food, and other essentials, I couldn't help but feel grateful for this one-stop pet utopia.Pet Smart, you have truly outdone yourself, leaving this pet parent more than satisfied and ready for an encore. Bravo!

ray lu: 20% discount is a good deal.

Brooke Schlaphoff: I understand why we now aren't allowed to engage with the small animals, due to their safety and ours. I've been bitten by hamsters at a pet store before. But honestly it's part of the picking experience at this point. Now we can't, it makes picking out a little furry friend difficult when you can't get a feel for their personality/vibe before you take them home 😢

E P: This is a message for all the kind people concerned about the betta fish:Don’t worry. They’re okay. These fish have a very long and difficult trip when they are imported from Asia but are gently cared for when they arrive.I’ve spoken with the staff since I had similar concerns and even rescued one of these fish.Betta will lose color when stressed. It is possible to revive their color within 12 hours (from experience) under suitable conditions.Their water is changed daily but the lights cause algae to grow rapidly. I experience the same in my planted tank. It’s just a natural process.Yes, some of the fish die and it could be for any reason. They could have been sick prior to capture or perhaps had a rougher trip during import. But I know that the staff do care about them and treat them for disease when and where they can. The fish do not go unnoticed!I’ll post some photos of the fish I saved. The first before/after is only 16 hours apart. You can already see a difference.Note to staff: please be carefully of moldy food in the betta cups.

Pelageya: The staff at this location seem to genuinely care about the welfare of the animals. I’ve had a few interactions with them and all seem reasonably knowledgeable in the different departments as well. It’s reassuring to know they’re not just there to do a job but also have concerns for the living conditions of the reptiles, amphibians, and small mammals ♥️

Zack Temad: Staff is ok, range of products is acceptable, considering this is not a big store. Service is acceptable and can be enhanced by having a nicer team.

Jo L: Staff are always friendly and helpful at this location.

Kuldeep Saroe: I'd like to give this store one star due to the terrible customer service experience I had yesterday.I visited this store around 3:30 to buy Tetra fishes. I told her that I do have 2 of 3 gallons tanks and how many fishes can I buy. She seemed not intrested to sell those fishes. She said that I need to buy 10 gallon tank before buy any fishes. After a conversion She was agreed to sell 6 fishes 3 for each tank because that's the requirement. When I asked why do you guys have more than 30 in 5 gallon tank isn't that bad for fishes as you said 3 fishes for 3 gallon tank. She told me that they were retail store and have no requirement. I saw some of the beta fishes were in very poor condition on the display. I tried to talk to the manager too but she seemed less interested in listening to me. Anyways I hope those fishes are in good care. Thanks.

Audrey Jin: I am HEARTBROKEN. I purchased 2 mice from this store (I have 3 currently). I’ve had all my mice for a little over half a year. The two I purchased from this petsmart both have serious health issues. One is growing tumours and has her legs splayed since she was young and the other has an eye infection and I’ve tried everything. Changed the bedding every other day, cleaned her eyes and I’ve even tried ointment. I love my mice dearly. This place is selling sick mice and I am horrified I’m going to lose my beloved mice because of their poor health constant poor health. I don’t know what else I can do. I’m booking a vet visit as I’m typing this review. $70 each mouse. Worth it for these little guys. Ultimately, DO NOT PURCHASE FANCY MICE FROM THIS LOCATION. THEY SELL SICK MICE.Update: The vet bill was a little over $300.Update: One of the mice recently passed. Mice live 1-2 years on average. This one passed only about 8 months into its life.

Kevin Peters: The staff loves the animals and it shows! More raw food would be nice

Nicole Urvina: THAY HAD THE CUTEST RATS!!! Got 2 more to add to the mischief. Great staff, they were very kind and helpful.

Cassidy Cooke: Today I went Into the store to browse. I was appalled to see 4!!! Bearded dragons in the same enclosure, and 2 in another. A simple Google search will show that for the care of bearded dragons they must be kept separate due to dominance issue. These beardies were babies, and yet we’re already showing signs of malnutrition and illness due to them all being in the same tank. They were being aggressive with eachother, and laying on eachother, something that causes lifelong illness and issues, and is done to “prove” who is alpha. This is not ok. When I told an associate, I was sassed, and told that it was fine. It’s not fine at all. I will be buying my crickets and other products form my reptiles elsewhere. I have always loved this location, but this experience left a terrible taste in my mouth.

Mat Tarodi: Went in with my children to purchase a beta fish. Had to answer a series of questions to validate that we have a 20g aquarium set up for it at home with live plants, decorations, filter, heater, and more but still would not sell to us after we expressed that we lost our last beta due to an ick problem that we have fixed. My children were extremely disappointed and we were forced to go elsewhere. Extremely small selection of everything anyways and will never return to this store.

Sheila Gelinas: Helpful service

Mason Woolbright: Staff was amazing

ramin farsa: I wanted to buy a small fish (45 cents) but I'm just wondering why the supervisor asked me to buy a big and expensive water tank for the small fish.She put customers under pressure to buy something they didn't need.I believe she needs more training in a supervisor position.

Leili Sharif: I am writing to express my disappointment with the recent experience I had the Park Royal branch.As a loyal customer of PetSmart for over five years, I have never encountered such a frustrating situation.During my recent visit, I was interested in purchasing a small goldfish, which was priced at 0.49 cents. However, I was shocked to learn that the only way to purchase a gold fish was to also buy an expensive 40-gallon tank. This felt like a scam and an unfair business practice.When I explained that I already had a smaller tank, the sales associate refused to sell me the goldfish and demanded that I purchase the larger tank. Even when I suggested borrowing a larger tank from a friend, the sales associate refused to budge and insisted that I purchase the larger tank immediately.This experience left a bad taste in my mouth, and I am disappointed that PetSmart would engage in such deceptive sales tactics.

Sassan Rakhshani: We were looking for goldfish and there were good variety of them.

Janel Jacobs: Friendly staffs, good place for our fur babies' stuffs and food. Highly recommending this place

steve lord: Collect the loyalty points and get money off.Some good deals on pet food when there are offers.

Review 2: The pet training with the older lady was just terrible. Terrible recall memory. Snaps at people and lacks knowledge to solve complex behaviour issues. She rushes through exercises and snaps at people when they are doing the training incorrectly . I would not recommend

Sharon Smith: Great store, friendly staff, have all products for my dog .thanks

S.J. Reed: This would have been a 5-Star review if it was not for the terrible experience my 5-year old daughter and I had with Harj. Harj should not be a public facing employee, his customer service and empathy deserves 0 stars. However, Alex, Richard, and David we found to be exceptional customer care advocates and really turned around our experience.

Soroush Shahres: You can find everything you need for your pet here. Good and knowledgeable staff.

Yashar Shamakhi: Fantastic experience I got from PetSmart, thank you Mahsa for your awesome customer service.

Trevor Linden: Always love PS!

Farbod Bakhshi: The best pizza in granville in Vancouver

Farsh N: Great staff, they didn't have the product I was looking for but they were helpful 😀

Monica Scoles: Our 1st grooming for our puppy was at Pet Smart and we couldn’t have picked a better place! We had originally booked somewhere else but they refused our puppy as she was a little matted but the groomer at Pet Smart took our puppy and did an excellent job! Josie was patient, kind, professional and answered all of our questions. She took such great care of our puppy and I could tell our puppy was in great hands as she seemed calm when Josie held her. Thank you for making our 1st grooming experience an awesome one! We will definitely be back!!!

Heather Paull: Nice store loved it lots of products animals n pets

scott Flores: Buenas cosas para tu mascota