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1. Active Baby - Vancouver - Vancouver
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5
48 reviews
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Address: 2918 W Broadway, Vancouver, BC V6K 2G8, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-565-2918
Business type: Baby store
Connor Ferster: Much prefer to their local competitors. The manager is knowledgeable and friendly. And they have ongoing floor model discounts on strollers and car seats.
Scud Hykin: I had one of the greatest experience since I’m in Vancouver with my little family. Not only they expertly answered all my specific questions but they tried hard to find a solution despite the short timing I had. Their kindness an and willingness to help was genuine and I will never forget how much help I’ve had. I’ll gladly comeback and will strongly suggest to anyone to go there if they want a genuine, kind and articulate manager and her colleagues that also tried their best to find solutions to my problems (up until going to the shop to buy a pump so they can inflate the wheels of the stroller to test it). Simply A+
Ibne Sairally: I'm so glad to know I'm not the only one. I placed an order online and waited over 1 months without any update. Worst service I've experienced with an online order. I wouldn't recommend anyone from my network to buy from them. They need to know that in this time and age. There are options available elsewhere. I will go spend my money where it's appreciated and where there's a level of service. For those who had similar experiences I feel you.
Maryam R: I ordered a stroller frame online when it was in stock, I waited a whole week and got no updates. I called 2 times in which they said they would be working on it soon and a second time where they would ship my order. I still got no updates. I called today and they told me it’s out of stock. Why do you have items available to order and then suddenly it’s out of Stock? You delayed my order by several days and now say it’s not available?
Madison C: This store offers the actual worst service I have ever countered. Made an order online for pick up in store - was told they are not opening boxes and updating stock because they have an upcoming sale happening so I’ll have to wait a week. Ok… then weeks go by with zero update, no email response, and no call backs after multiple requests. 3 weeks later today just got an automated refund with no explanation on what’s going on. How great.
Alex Leeh: After visiting several online options and the unpleasant experience at Buy Buy Baby, I chose Active Baby for my registry when I became a new mom. It was important for me to find a knowledgeable store that could guide me in selecting the right products and brands, as it can be overwhelming to make these decisions for the first time. The staff at Active Baby exceeded my expectations and provided me with exceptional assistance.Recently, I returned to the store to purchase a jogging stroller for my boyfriend, and once again, the staff went above and beyond to help me. They even assembled the stroller for me and carried it to my car, saving me the hassle of dealing with a box and a newborn at the same time.I highly recommend Active Baby to any new mom. Their staff is well-trained and knowledgeable about their products. I was impressed to learn that the staff member who assisted me had tested out all the jogging strollers herself, despite not having a child, just so she could provide relevant advice to customers. Their A+++ service also includes storing your receipt on file for easy returns. I cannot praise this store enough for their outstanding service.
Rimsha Toufique Memon: Do you guys have postpartum essentials in store?
Jonnhatan Blamey: Hello, I live in Ontario, I used the online service for the first time, and It was a good experience.
Beatrice Elford: Ordered online on black friday and two weeks passed and my order had not been fulfilled and since I live across the country I tried to reach out multiple times by email and through the contact page on their website to see if my items would make it for Christmas and received no replies. I finally was able to get ahold of someone by phone and explained everything and the customer service agent was completely unphased like this is the norm for the company. I asked her to cancel my order and she did with no hassle thankfully. Still have never heard back by email 4+ weeks later.
Kristen Courtney: Ordered online, as I live out of town. Two and a half weeks after ordering, it still hadn't shipped (showed "awaiting fulfillment"), so I began trying to reach them. I've sent four emails and left two voicemails and no one has got back to me (it's been nearly a month since they charged my credit card!). I've managed to speak to a staff person twice, and they only tell they don't know why it hasn't shipped and to call and leave and message for the warehouse. I'm now two days from flying out of province for the holidays and don't have boots for my toddler (which means I have to drive 2.5h into town to try to find some). I've explained the urgency in my messages, and still nothing. Spare yourself the headache and shop somewhere with even a tiny bit of respect for their customers. Appalling customer service.
Clarice Ma: Cute store and friendly staff. Special shoutout to Shari for her amazing customer service 💙
Zoe Zhou: Great place to hang out with your toddler. Will end up with a LOT!
Jane: Avoid their online ordering system… it looks like it would take forever to mail sth and if you finally pick it up in store, they would not refund the mailing cost which you paid online… Customer service is not good.
Daniel Silver: Great customer service with a surprising amount of selection.
Danielle Gates: Purchased 2 Omie lunch boxes online, I was sent one that did not match the picture. Communication and the return was seamless and I got my refund promptly. All around good experience with my online purchase.
Jen Hodel: Ordered online as I am out of province. Needed to communicate via email and phone. The staff was friendly, dealt with my problem efficiently (product issue not the store) and even checked up on the concern. Product shipped fast. Very happy with the service. Will order again (already have!) since my first purchase
Michelle Li: Been here a handful of times and all I can say is amazing staff! They are very knowledgeable, patient and kind. I was there at their warehouse sale, and the experience was just like any other day. They were able to stay patient amidst the craziness!
jay koes: This review is for the Broadway location. I ordered a car booster online, got the best price (the model I had in mind was on sale), picked up two days later. Great customer service.
Bran A: The ladies were super helpful!
Steph Ballard: I would definitely avoid their online ordering system! I placed an order, and after weeks of waiting I called them. They told me they didn’t have one of the items (and had no expected date of delivery, so why was it online?). I asked for a refund of the whole order and got a confirmation email.A week later, still no money in the bank.I called again, they looked at my order, and realized the items were refunded but not the money!?!? So if I hadn’t called they would have just kept my money and given me nothing.They say they can’t do a refund at the store, it has to happen at the mythical “warehouse” but no one answers there when I call. Such a headache, still no money, and I’m going to have to keep calling until I get it back. What a terrible system!!!
Jenny Yu: Extremely positive experience. Highly recommend.Phenomenal service from Antonia of the Vancouver Active Baby location.We reside in another province and called the store with some questions after perusing the Active Baby website. Antonia took her time and went above and beyond to help us in our research for a full package twin stroller plus car seats.Antonia took the time to confirm compatibility of accessories and offered great recommendations. The level of professionalism, patience, care, and detail afforded to us helped us make our purchase plus be well-informed and confidently equipped for future purchases and adjustments.We ran into some website glitches upon check-out and Antonia offered to help monitor the transaction/order for us.In the midst of navigating learning curves about products for babies and new parents, we are so grateful for great service, sound advice, and guidance. Kudos, Active Baby. Thank you, Antonia!
2. Hip Baby - Vancouver
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5
35 reviews
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Address: 2110 W 4th Ave, Vancouver, BC V6K 1N6, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-736-8020
Business type: Baby store
4worldlovers: 
Canadian Brands (370) Mother's Day (58) Newborn Essentials (479) Newborn Gifts (481) Rain Rain Go Away! (133) Springtime (189)
Canadian Brands (370) Mother's Day (58) Newborn Essentials (479) Newborn Gifts (481) Rain Rain Go Away! (133) Springtime (189)
Aleks U: Everyone was so lovely and helpful when I was picking out gifts for my friend who is having a baby! Super cute store & lots of great options. They wrapped everything so nicely too!
Maddison M: The perfect store for Aunty to shop at and spoil all her nieces and nephews! The staff are very helpful and I love all the products.
Property Tech Enthusiast: Hippest baby store in town! They have all the modern toys/cribs/supplies. Baby fever anyone?!
Danielle K: So glad I came across their website/store! I ordered something that was out of stock and they went out of they’re way to help me. Emma and Jen were knowledgeable, patient (with all of my questions) and accommodating. Looking forward to my next purchase with them. Hip Baby for the win!!
Ben Adams: Best selection of personal and useful gift ideas for children in Vancouver. Very friendly and knowledgeable stuff too.
Merritt Hess: Hip Baby is the most enjoyable shopping experience and you will always find the cutest boutique sort of gifts you or your friends and family need!
Laura MacCormack: Hip Baby is an amazing local baby store. They are very knowledgeable and helpful. If you’re a new parent or need to buy a gift I would highly recommend Hip Baby. You can order premade gift sets online for baby showers which is so convenient.
Smiley “Smiley” Nesbitt: "I have the pleasure of visiting Hip Baby in Vancouver regularly and I must say, it is a great experience! From the moment I walk in, the staff is incredibly friendly and welcoming. They have an amazing selection of high-quality baby products and accessories that are both stylish and functional. I was impressed with their knowledge and expertise in helping me find the perfect items for my needs.The store is beautifully designed, with a warm and inviting atmosphere that makes you feel right at home. The prices are very reasonable and the customer service is exceptional. I would highly recommend Hip Baby to anyone looking for top-notch, sustainable baby gear in Vancouver. As a real estate advisor, I will definitely be referring my clients to this wonderful store. Thank you, Hip Baby, for making my shopping experience so enjoyable!"
R Low: What a great shopping experience! The young lady was a great help and I managed to buy a super adorable hat + clothing set for a newborn. Highly recommend!
Estelle Cunningham: I had a lot of fun shopping at this place because there were a lot to choose from and each piece seems of high quality. The staff were very informative and kind to our inquiries. This is also a perfect place to find lovely gifts. You will even have a hard time choosing because of their several adorable products.
M: Popped into this store a couple of weeks ago. I was really impressed with the friendly customer service and the great selection of products. There were a lot of good quality baby children's toys and the staff person was knowledgeable about the items and aware of their materials and origin. I recommend!
A Y: Great service, was in a jam to get my son some waterproof pants. Couldn’t get to the store on time so they made arrangements for me to get my order after store hours. Thank you!
Thumbs Up or Down: Great!!!
Sabrina Pitre: Fantastic experience buying a gift for a friend through Hip Baby! Maryanne was just lovely, and went above and beyond to help me with my order. The store has a great selection of high quality items, in every category you can think of. Will happily shop here anytime I need something special for a kiddo.
Arezo Zarrabian: Great products and service.
Glorie Averbach: Exceptional service today at Hip Baby. Helpful. Fast. Easy. Friendly. As an entrepreneur and business owner, level and attentiveness of service is the number one criteria on which I base my shopping experience. This is my first time shopping here and I'll definitely be back.
Huda Hamze: Very friendly and they have a great selection of things!
Amine H.: The item that I wanted was sold out but they did the best they could to find the item. One of the best customer service I have experienced in my life especially that I live on the other side of Canada.
Taylor Sharpe: So friendly and kind here. For a small store they have a great selection of fun and useful stuff for newborns all the way to kids. The lovely saleswoman even gave us a discount because they didn't have the bottle in stock that she had told us they had over the phone (inventory system bug). Great vibe in the store too.
James R.C. Smith: Awesome! They've got everything from natural baby wash and lotions, to lots of toys, to diaper bags and lunch boxes. Friendly and helpful staff too.
Stacey Rector: Happy with the customer service I received in a bit of a tricky scenario. 5 stars.
3. Active Baby - North Vancouver - North Vancouver City
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5
144 reviews
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Address: 1985 Lonsdale Ave, North Vancouver, BC V7M 2K3, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-986-8977
Business type: Baby store
Maryam R: I ordered a stroller frame online when it was in stock, I waited a whole week and got no updates. I called 2 times in which they said they would be working on it soon and a second time where they would ship my order. I still got no updates. I called today and they told me it’s out of stock. Why do you have items available to order and then suddenly it’s out of Stock? You delayed my order by several days and now say it’s not available? What type of customer sales is this?
Nicole Young: Thanks for the great customer service! Resolved an issue promptly and kindly at this location. Looking forward to more Belan J clothing for my babe.
Jakub Richvalsky: Would not buy anything there. They are selling products from cheap manufacturers and then not dealing with warranty claim. It is then all on your own. So if something goes wrong and you cannot reach manufacturer on the other side of the world, you lost your hard earned money. They don't care at all. It should be always seller responsibility!!!
Zion Zoop: Placed an order for a very hard to find item for a birthday present, guess what? It wasn't in stock and it wasn't until I reached out 6 days later that they informed me of this. The best they could do was 4-5 weeks after they made another order to the manufacturer. Apparently this is a common theme with this company after reading through their reviews. Thank you for wasting my time, and leaving me without the one thing she really wanted. Horrible customer service, like, at what point where they going to inform me that they don't have the item I paid for? Asked for an immediate refund. Broke my heart after explaining to her that I tried really hard to get you the present you wanted but unfortunately, I won't be able to get it in time for your birthday. I'll never support this company again, nor will I ever recommend it to anybody else. We're living in 2023, update your stock lists or at the VERY least, inform your customer before they have to reach out and ask what is going on with their order. If this was an isolated event, then I'd understand, but clearly you have done this to multiple customers, multiple times, you really need to do better..
Brenna Quaas: I chose Active Baby for my registry knowing there was a location close to where I live and because they carry brands that I want to purchase. Most items on my registry ended up not being in stock throughout the time I had the registry, and when I went to complete my registry I wasn't given a code for the discount and was told I had to complete everything on the registry - even though I had items I couldn't fulfill because they were out of stock and/or had items from other stores to fill the gaps. It takes weeks to fulfill orders, and there is zero communication about the delays. The staff aren't knowledgable about what is going on, although I don't blame them. At one point the Active Baby website was changed and I was unable to add items to my registry without using the add-on for Chrome. I had informed them multiple times with little to no response or follow up on the issue. Would not recommend for a primary store for your registry.
Sara Raziee: I have always had a good experience with this store. Very helpful staff and owner does his best to help you from dropping your order at your doorstep to installing a car seat.
Kelvin Luk: I made a purchase at the end of July online and was notified that the item was backordered AFTER i had made the purchase. It was an item I purchased for my upcoming flight but needless the say its now October 1st and I have still not received my item I purchased and Activebaby is holding onto my money all this time. I've followed up with ActiveBaby 4 times now and every time the customer service team gives me the same excuse and tells me to wait another 2 weeks. At this point it is getting incredibly difficult to deal with Activebaby as they clearly do not place customer service as their #1 priority. It would be nice to provide updates to me along the way but that did not happen. I have never had to deal with such a situation with any retailer in my life and this is absolutely the most horrific experience ever. I don't even know if I will even be getting my item while Activebaby has had an interest free loan from me for 2 months.July Lu (owner), please do something!
Estelle Cunningham: You can really depend on their attentive, amicable service. The products were good as well and you can choose from a lot of varieties here. It was comfortable inside and you can even ask for their recommendations of the best brand for the baby product you need. It was an impressive store overall.
Clair Lam: Amazing experience with staff! Very friendly and kind and helpful with my purchase :)
Maria Vass: We had a great experience at Active Baby North Vancouver this past weekend. The staff were helpful and knowledgeable. We went in to buy some Belan J sale items and came out with that and an amazing deal on a car seat. All in all great experience. thanks guys.
Philip Tarrant: As an father to be going to a baby store alone for the first time during a wear house sale is a little bit intimidating. Walking up to the store I was out of my element being the only guy in the lineup competing for a prize if you are one of the first 20 in the store. I crushed it #18 eager enough to make the cutoff but didn’t get there ridiculously early! The staff were so nice and helpful to someone who knows literally nothing. They helped me with sizing of clothing (what is a 2T???), what colours the clothes are (I’m colourblind), breast pump choices (that’s a can of worms), stroller colours and features (glad I asked because I thought the green one was grey….my wife does NOT like the green). Enough about my lack of knowledge… They set me up an account saving me some extra money on top of the sale and honestly the staff were dealing with a lot going on and really did everything they could to help. The store had lots of choices and I felt that the staff were honest and really wanted what’s best for the customers. Thanks for the great first experience and I’ll be coming back!
simren t: Really excellent service - we needed a car seat which was their last one, and they held it until I could drive over, AND it was on sale. A great experience!
Mason Fenn: I arrived in hopes of purchasing a baby. I soon found out after arrival this company does not sell active babies!! I am so furious and enraged. WHERE CAN I BUY A STINKING ACTIVE BABY YOU SCAMMER!!!
Kiyomi: The staff are above average helpful!
Rebecca Loree: The staff went above and beyond for me and my purchase of a new stroller. I highly recommend this store!
Magdalena Soltys: I used Active Baby online shopping. The online store team helped me when I made a mistake with a fabric version for my Bugaboo. I highly recommend them!
Jasmine Toor: Great store, tons of selection and premium products! Great place to grab anything baby related
Mable Lo: Probably the best place to get your Xmas presents for the little one!!!
Jade Wierks: Great place, great Christmas giveaways! All the babes needs here!!!
Josee Rugge: Great store with a variety of options for your baby. Staff is friendly and very helpful!
4. Babies"R"Us - Vancouver
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5
35 reviews
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Address: 1154-1174 W Broadway, Vancouver, BC V6H 1G5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-733-8697
Business type: Baby store
Ninadh Malrina D'Costa: Patrina was very helpful
RI C15: I’ve been to the same ToysRUs with my kid almost every weekend and was able to get our 1hr parking reimburse with any purchase. Today the cashier advised that there was a minimum purchase of $10 and said this policy was always in effect. Not sure who is right or wrong, but clearly this policy was not consistently enforced. As such, I will be going to another store.Update: 2023/04/16 - Changing this to 4 stars because they have improved, and I will be a regular customer once again. Thank you.
Riley Smith: Bought a book that says 11.99 on it(and can be purchased at Amazon for 11.99) for 13.99. Seems a little more expensive than other places, but there are a lot of options.
Fern Sandeep: Michael is absolutely wonderful and extremely. He is very professional and friendly. I will continue shipping here because of his service. Thank you.
Dan Deg: Parked on the roof at the Broadway store in VancouverCould not use the elevator to get to the store as some junkies setup camp in front of the elevator and would not move.
M N: Surinder the wholesale leader not helpful.
keith johnson: Good selection of toys and stuffed animals, Legos.
Don Andrews: Good store with lots of stock. Friendly employees as well
Ida K: With Surinder’s helpfulness and advice, my last-minute decision to walk into Toys "R" Us on Broadway to only look for baby gift ideas changed to shortlisting and purchasing minutes before the store closed. Excellent service. Happy with the purchase.
Troy Hardwick: Dropped in today at the Broadway location. Was looking for a nice fun gift for a casual birthday. Scott was there, and he saved the day. He and his absolutely magnificent beard (which was only surpassed by his great attitude and service) found me all the right stuff and made the shopping experience quite enjoyable. Thank you Scott, you rock the house!
Ann Tolley: Wow! Such a pleasant surprise. Asked a question of Scott, cashier at Toys R us. Not only did he give advice he got me all the products I needed ( that I surely would have missed finding myself). Saved me time, had super pleasant interaction and he completely solved all my kid birthday and gift problems! Awesome service.
Aisling McHale: I had the pleasure of dealing with Surinder. The customer service she provided was exceptional. She is knowledgeable of products, and you can tell she likes her job by the service she provides. This is the third encounter I have had with Surinder. She has been consistent at all times, and she was so lovely to deal with. Thanks for providing a space to feed my baby. Service like this raises the bar. You have a gem.
Jackson Lee: Scott was very helpful. Thank you!
Foodie Liang: Very friendly and helpful stuffs
Sy Y.: So many toys! Liked it!
M Ho: Toys R Us on West Broadway Vancouver is much better than the one in Richmond , they sell babies stuffs in the same store , convenient for most people , parking on roof top . I found that their prices are not that reasonable , maybe that's the reason why not too many customers in there , I was in there for about one hour , I couldn't find anything that I was willing to buy , very few customers , only about ten I saw , think they should have something more put on sale every week to attract more customers , such a big store with so little customers , browsing only instead of buying , there must be something not right don't you think ?
Wii Games: I had a great time shopping for Christmas presents for my son, and an employee named Zack was able to find a Lego set that i was looking for. Overall, the store was tidy and the employees were friendly to me. Highly recommend!
Geoffrey Smith: We bought a baby stroller/car seat combo at this store. They had many models to test and once we had tried a few and started to get confused, Surinder was very helpful showing us two or three models in detail and describing the pros and cons. She helped us find the model we liked and allowed us to take the floor model to our car to be sure it would fit. Michael carried the big box up to the parking floor ( recent snow had busted the elevator). Great shopping experience.
Angela Vickers: Very kind and helpful staff!
brent basha: Very good experience, Zack helped me find the legos with ease.
William Zhang: This store has the best employees. Especially Joshe, she is so friendly and helpful. I had the best shopping experience! Totally love it!
5. Bamboletta Dolls, Ltd. - Vancouver
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3.8
19 reviews
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Address: 1723 Grant St, Vancouver, BC V5L 2Y6, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 778-379-4005
Business type: Toy store
Borris Stephen: good make better
Will G: Fantastic handmade dolls. Very friendly staff.
stan beatty: Ok
Brad Thiessen: My wife loves the dolls. The ladies at the store seemed very nice.
6. West Coast Kids - Vancouver
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
2.7
361 reviews
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Address: 4428 Main St, Vancouver, BC V5V 3R3, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-558-1182
Business type: Baby store
4worldlovers: 
Just a short drive from downtown, our Vancouver store is conveniently located at 4428 Main Street in Riley Park.
Since 2015, our Vancouver baby store has been offering top baby, toddler, and children’s products to both new and experienced parents. With a large selection of strollers, car seats, cribs, baby furniture, and more, West Coast Kids is the go-to spot for Vancouver families. Our staff is always here to answer your questions and help you choose the best, highest-quality products for you and your family.
On top of everything you will find at our Vancouver location, you can also browse our online baby store where you’ll find exclusive products only available at West Coast Kids. Drop by our children’s and baby store in Vancouver or shop online today!
We’re very proud to announce that our Main Street location was voted Best Baby/ Children’s Store 2023 by Vancouver is Awesome!
Just a short drive from downtown, our Vancouver store is conveniently located at 4428 Main Street in Riley Park.
Since 2015, our Vancouver baby store has been offering top baby, toddler, and children’s products to both new and experienced parents. With a large selection of strollers, car seats, cribs, baby furniture, and more, West Coast Kids is the go-to spot for Vancouver families. Our staff is always here to answer your questions and help you choose the best, highest-quality products for you and your family.
On top of everything you will find at our Vancouver location, you can also browse our online baby store where you’ll find exclusive products only available at West Coast Kids. Drop by our children’s and baby store in Vancouver or shop online today!
We’re very proud to announce that our Main Street location was voted Best Baby/ Children’s Store 2023 by Vancouver is Awesome!
Jordan Paige: Josh was so helpful and quick a friendly face! Got what we went in for and everyone was lovely
Michelle Heerdegen: West Coast Kids has some of the best customer service I've seen out there. They have a voicemail system where you can leave voicemails about your inquiries. I received a call back from Madelaine regarding my crib inquiry and she was able to answer my questions and provide additional guidance on the item. I am grateful for this level of customer service!
Rosario Cuellar: Very friendly atmosphere, everyone was very helpful and went the extra mile to make sure we got the correct item we needed…. Specially Josh! Thank you so much
flavia roca: Everyone was so helpful and nice! Specially Josh, he helped us pick the perfect car seat! He took the car seat and test it for us in the car and was so helpful and kind in making this purchase and hearing out our needs. Really standing out from any other store/ customer service in the industry. Couldn’t be happier with my purchase and service! Thank you Josh!
Daria Preradovic: I was a little apprehensive after reading some reviews but I am SO glad I went. A lady named ANTONIA was incredibly helpful - she took her time with my husband and I to show us multiple strollers, carriers, accessories, etc. She was super patient, answered ALL of our questions and made so many helpful suggestions. She was completely unbiased and took the time to go through everything that we needed and showed us multiple options for each. I can't wait to go back to see what else Antonia can help us with!!!!
Yasmine S: Their online shopping experience was awful. Couldn't checkout with UK billing address so was forced to use PayPal. Their normal dispatch timeframe is 4-6 business days. Why on earth do they need to sit on an order for so long before shipping? When complained their excuse was that they are a small business. How is that even an excuse? In the UK the tiniest businesses ship out orders within 12-24 hours (even for standard delivery). On top of that, their warehouse is located in MB when their operations are in BC/ON. So again adding to longer shopping times on top of their ridiculous dispatch time! It's a complete joke. Will most certainly never order from here again.
Brittany Minskip: I was there on Thursday to purchase the Uppababy Cruz and the staff was fantastic. They gave a very detailed demo of all the functions of the stroller. They were so kind, helpful and patient.
rochelle desjardins: Updated: customer service reached out to me and refunded half of the shipping cost ina very timly manner!! Thank you for caring about the little problems. Will shop with you againHorrible customer service and I wasn't aware my return label would cost half the price of the item retuning or I would have kept the item! No resolution, basically told me there was nothing that could be done!
Marvis Mao: Good selection of baby stuff, but customer service is ZERO. Staff ignored me completely
yushi Chen: Bad service! Never gonna buy baby product there anymore
麥展瑋: 3/26剛買個新的推車，回家拆開後，某些零件不不能使用的，3/27來換個零件。經理不讓我們換個新的，說那個東西不影響功能，叫我們將就使用，或者上網自行登錄問題等待回覆。不同意後一樣不讓我們換個新的零件，等大聲吵後居然要拿展示品給我。不同意後又爭吵了半小時才願意拆新的零件給我們，隨後又補了一句你在吵我們就趕你出店。整個店不知道在囂張什麼的。出門後還跑出來說剛剛警鈴響了要檢查我們有沒有偷東西。還檢查了所有包包跟車上物品第一次遇到這種爛店爛經理。強烈建議不要去哪間店消費，會氣死的。
Tamara C: I was afraid to purchase our Uppababy Vista stroller here because of the bad reviews. However we had an excellent experience in the store when it was overly crowded on a Saturday.
Mahhnoor Shakir: Junior and his staff are always so pleasant to deal with! Wanted the Nuna trvl stroller but they only had the floor model available junior was kind enough to sell it to me!
Richie Aldaba: Went in looking for a travel stroller and was astounded with Maddy's depth of product knowledge and overall customer service. She went the extra mile to take care of us and we're thrilled with our experience here because of her.
mason lemons: Overpriced, chaotic with clueless staff
Gary L: Thank you Pauline, Madeleine and Christina.The customer service was outstanding and the staff was so friendly and helpful. They went above and beyond to help us with the purchase. We would highly recommend them.Gary & Annie
Jill Arthur: Why is it that I dread going to this store? Because what the staff are really good at is the cashier - they are excellent at having the client spend money. What are they awful at? Helping clients. Please for the sake of the Main Street and vancouver community - pay your staff more so they are incentivized to provide better client centered service. I have a gift certificate here and I would rather pay money elsewhere then spend my certificate here.
Snack M: $550 for a canada goose jacket that isn't even warm! What a rip off this store is absurd. For 550 I can get a kids jacket with more insulation
Melissa Griffin: We had a wonderful experience - Madeline was extremely attentive and informative as we had many questions about strollers, car seats and baby carriers. We bought the Uppababy Cruz V2 stroller that same day!
Robyn Ferreira: The best customer service we've experienced in a long time - thank you! We came from out of town, as we were hoping to test out a few different strollers. None of the stores near us carry this brand in-store, so we made the trip out. A few minutes after browsing, Pauline approached us and walked us through all of the features of the stroller and carseat we were considering. She was so thorough! She made sure we test drove it in-store to ensure it was the perfect match for us, and had us put the car seat in our car to make sure it fit. I felt so supported in our shopping experience. Once we're ready, we'll definitely be purchasing our stroller and carseat here. Thank you, Pauline!
Rezza Davani: Amazing store with amazing staff for many years we’ve been coming to! Josh and Emily are world-class, and really helpful and informative about car seats and booster seats, and anything else…
7. This Is Blythe - Vancouver
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4.7
24 reviews
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Address: 302-1629 Haro St, Vancouver, BC V6G 1G8, Canada
Telephone: (934) 451-1611
Business type: Toy store
Thorsten D: I ordered multiple customizable Blythe dolls from TIB. They were all perfect in quality and condition. Happy happy customer here.
Everly Clarke: My Selena Blythe doll is so adorable and looking great. I also knitted new outftis for her prior to her arrival. I appreciate her company in my room. The best doll I've ever had is Selena. Thank you for the fast processing!
Cookieblucorn yesss: Love dolls even tho ur a boy doesn’t mean u can’t get dolls It’s for everyone! I’m in love with these dolls I wish they had some in Florida but I just travel here to get dolls
Blythe Land: I’m a huge fan of Blythe!!
AngelicTime Official: Incredible beauty never breaks
Stephen Bennett: I bought a custom doll for my wife from This Is Blythe and she loved it! Looks like I have to find my credit card to get an extra set of clothes and shoes.
Ольга Клиндухова: I love This Is Blythe. I bought multiple dolls from them and they are all wonderful. Their customer service is great. I recommend them to anyone looking for their first Blythe.
Rebecca Donaldson: 12/11/2020Since Sept 27 2020 I have been waiting on a doll for 89.99 and ordered shoes for her too. I have been told lies like the doll was in the states and they are keeping an eye on it, even though the fake tracking never moved from its original spot in China. Then they said it was a special order and it will take a little longer to get out of China and they were going to give me a bunch of freebies for my wait. Was it in China or the states? (You gotta be smarter than that if you are going to lie!) I then told them I waited far too long that it obviously was not coming and I wanted my money back. (See attachment of notice number 2) They will not respond to give me my money back! Do not buy from thisisBlythe.com ! I have asked several times for a refund and have since gotten e-mails from them saying they are going to take action against me, then another one said they would give me my money back only if I would remove the offending reviews. They were going to sue me for the reviews which hurts their business. For giggles I posted a picture of the Cease and desist they sent me!Then they responded to the review on another site saying Pay Pal dismissed the case because I would not wait long enough for the doll! PayPal did not dismiss this case. They owe me money for some shoes too because they were for a doll that they fraudulently said they would sell me. Don't believe any fake positive reviews online they are scammers!
Albert Checkers: My daughter is in love with her Blythe dolls. Thank you very much for your quick response and outstanding service. I will definitely recommend you to my friends.
Molly L. Aguilera: I love my doll!
M Savic: Great!
Angelina M. Ellsworth: I love This Is Blythe. Jenna is an amazing person to work with. I am happy with my dolls :)
Catherine Hall: The seller made sure I was satisfied with my order - hint: I used the promo code ALMOSTHOME to get a 5% discount. :)
8. Toys"R"Us - Vancouver
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3.6
437 reviews
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Address: 1154-1174 W Broadway, Vancouver, BC V6H 1G5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-733-8697
Business type: Toy store
9. West Coast Kids - Richmond
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3.2
169 reviews
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Address: 12411 Bridgeport Rd, Richmond, BC V6V 1J4, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-288-1168
Business type: Baby store
David Liu: Don’t come to this store if you have a stroller, there is no ramps or accessible entrance available and not inside the store(full of stairs)….
VWMiKE Adams: I've never been to the physical store as I live in Chilliwack, but we mail order regularly as they're sale prices are hard to beat from small to large and it's good service and free shipping!
Mehakpreet Tiwana: Had a really good experience with Ashav. She was ready to help and calmly answered all of my questions as I barely had any idea about the sizes. Great customer service.Also, the store has a variety of options to choose from which is the best part that you don’t have to worry about going somewhere else.
Vimla Nascimento: I would like to start off by saying, I wish I went to this store a long time ago. The customer service was amazing, they have super cute baby stuff and the prices are decent.I am currently pregnant and due next month. My husband and I was looking around for a crib and changing table/dresser for our baby. We ended up at another store and we seen a crib and table we really liked but they didn't have it in stock. The lady at that store was killing me! We asked her if she had the items in stock..."yes! In Ontario" she said. I was getting quite annoyed considering that... 1. That being in Ontario doesn't benefit me. And 2. If your store does not have it, it means your out of stock. 🤦🏽♀️Anyways...We went home and looked online to see if any other baby store had it in stock and we stumbled upon this store. It was 7:40 PM when we called them and they closed at 8. The lady on the phone was straight to the point and said they did have it in stock. We asked her if we could come and get it and she said they would wait for us if we were surely going to purchase it. Me and my husband left home immediately and went to Richmond which was around 8PM. We got in and the employees helped us even though it was late...and the price was cheaper compared to some other stores. We are very pleased with the experience and we even went back a few days later to look around and do more shopping.I saw that moon lamp and fell in love with it! It was too cute.
Pamela Wilson: Please answer your phone. I've emailed, left messages and haven't heard back. Today is day 3 in me trying to reach this store to see if something is in stock so we can pick it up. Such a shame, why have a phone if no one is there to answer it!
Cassidy Smith: Great shop with lots of items and good prices. I found everything I was looking for here and more. Furthermore, the positive & vibrant energy of all the workers was amazing. It just feels good to buy from a place like this. 100% recommend. Ill be back here to buy all my baby stuff. ❤️
Angela Chu: Joyce provided excellent service and advice. We found everything we need for our newborn here and great experience as a first time parent.
karim hashemi: We vividly remember visiting this shop early last year awaiting the birth of our daughter, it’s all very exciting and overwhelming at the same time, trying to get everything ready for the arrival of our little one. When got to this shop we found the staff to be very kind helpful knowledgeable and friendly, in fact lady in particular, her name is Sophie impressed us with her kindness and calming attitude, she made it very easy for us to understand what we needed and why, so consequently in the months leading up to the birth we made several return trips and always made sure that we saw our trusted assistant and friend Sophie.We are so happy and thankful for all her wise words and product knowledge that she gave us, I would recommend this shop to anyone and make sure that they see our friend.
matcha mochi: Me and my husband were there to shop for our first newborn. I was very nervous until I met Sophia (or Sophie?). She's super patience and knowledgeable. We bought what we needed, and we will be back for sure!
Oceanbun Chen: It's great to revisit this shop once a while when I need help and advice! Sophie has been helpful and knowledgeable as always. I hope you guys can keep it up !! Thanks
Amanda Wong: I am a first time mom (expecting in July) and was overwhelmed by what I needed to buy. I met Auntie Joyce and she was amazing! She provided me with an in-depth guideline on what I needed to buy. She didn’t push me to buy anything on the spot. She was very honest, caring and helpful. I highly recommend Auntie Joyce!!
Tiffanie Lai: West Coast Kids is THE place to get all your baby’s things. We find they have all the popular brands and the sales associates are great with recommendations. Azima at the Richmond location helped us out the last time we were there and we really appreciate it!
Mia S: the old lady, who serves the stroller area, is very rude, unprofessional and impatient.She has bad communication skills, arrogant attitude and even gave me wrong infos about the stroller!!Worst shopping experience ever, will not come back again.今天在推车区销售的戴帽子的老阿姨，态度傲慢粗鲁，理解和沟通能力不足，给我的产品对比信息错误，嫌弃我在店里呆的久了还没买，甚至在我问她有没有别人可以服务我的时候冲我Yell！另外，整个店的管理混乱，管理层处理纠纷的速度慢且能力不足。 作为一个新妈妈，在这家店里受到了不公平的对待，是非常糟糕的母婴用品购物体验，以后不会再来。
Jasmine Orantes: Called ahead of time to see if they have something in stock. Drove all the way from LANGLEY (THE SAME DAY) only for them to tell me they don’t have it in stock.
Teresa Ha: I bought a lounger a week and a half ago, and because it's the end of registry sale, that its final sale (10% off). I called to ask and see if i could exchange it for something else, as i really dont need this item, and i may end up spending more at the store. BECAUSE they placed a 10% discount, they would rather lose on sale and a customer. BAD BUSINESS, for a big company.
Kitty: Great place to find all the stuff you need for baby / toddler. Only thing is that the Richmond location is not very stroller friendly, and the parking lot have very limited spots and it can get very chaotic. Hit and miss services for sure. I’ve spoken to really helpful and nice staff in the back where the strollers / car seat is located and have experience very rude cashier in the front as well. Pricing seems to be pretty competitive with other baby stores.
王逸君: 上上周我去了这家店购买礼物，付钱的时候用了中国的信用卡，然后今天就出现了信用卡被盗刷的情况。因为近1个多月没用过这张信用卡，然后结合那天收银人员的态度，让我怀疑这家店的刷卡机是有问题的。
Nicole V: The parking here is HORRIBLE, they don’t answer their phone and it took over 15 minutes for an online order pick up.Note to self: never do in store pickup again.
S. L.: What's the point of having a listed phone number if you're never going to pick up? Been trying to connect with someone for days and even left a voicemail days ago without a response back. Had to call customer service in order to ensure my husband will be able to pick up our order without issues. Upon arrival today, again, nobody answered the contactless pick up number. Had to wait in lineup for 40mins to simply request for our order. Only the sales person in the stroller section was very helpful and knowledgeable when we visited a few weeks back.
Natalie Cheung: The manager at the Richmond location went above and beyond for us.We had reserved a crib and drove from Port Moody to pick up the crib. Unfortunately the store had a power outage and could not process our order. The manager was kind and accommodating and suggested we checked out online and selected curb side pick up. I also appreciate her warehouse team for locating our crib and mattress is the dark!Thanks for your outstanding service!
KT: First time coming here today and after reading the reviews it still holds true. Rude staff still persists in the stroller section. Not a good experience.
10. Active Baby - Township of Langley
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4.8
97 reviews
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Address: 6339 200 St Unit 302, Langley, BC V2Y 1A2, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-427-4788
Business type: Baby store
Haley Penner: Amazing customer service!
JUSTLYSS INDUSTRIES: Love this store, has everything you need and more! Fairly good prices and friendly staff!!
Alexandra Gosselin: I had a problem with my stroller order and I had no news from active baby despite the messages I sent. I subsequently received EXCELLENT service from Poala. she called me, she did a quick follow-up by email. I received my stroller in less than two days after a month of waiting. I received a promo code and a wonderful gift for my baby. she has carefully chosen very beautiful and super soft clothes for your future baby. I am very satisfied with the service received from this company. I highly recommend you. thank you for everything .
Brianna Blaney: Love Active Baby! Consistently great service, friendly staff, great products. Love their house line of clothing (so cute) and overall product selection.
sarah warmerdam: Always a great experience. Even during extremely busy times, such as their recent warehouse sale, the employees remain calm, helpful and knowledgeable. The selection and pricing is also great - there's something for everyone and everything you need.
Lena Vanderhoek: Active Baby has become my go to place since I first found out I was pregnant. The Langley location’s staff is amazing and have helped me figure out exactly what I need to prepare for baby. You can skip all the big box stores, they have everything you need!!
Ceara Droege: The ladies at this store are great and so helpful! I recently went to their warehouse sale and they were so organized, only letting a certain amount of people in so the store wasn’t too packed. I love shopping here for all my baby needs!
Kristi Nand: We went in to the Langley location today (on a busy warehouse sale day) to look at some strollers and car seats. Joann took the time to show us how the strollers go together. What things to look for in different brands and tried the floor model in our car to make sure it would work and fit properly. Awesome customer service! Looking forward to using our new items with our newest family member when she arrives :)
Katheryn Smith: Staff are wonderful, and helped me with my sensory sensitive little one patiently, and went above and beyond to help me find a solution..Also the fact that they have a bathroom available for customers is a huge plus- considering toddlers haven't got the ability to wait 🤣
Cristine Hill: The owner was very helpful even while it was busy and she was the only one there, she helped us figure out a car seat that worked in our vehicle.Came back a couple days later once we decided and there was a slight miscommunication on product at the store and what had to come in from a warehouse as we are from out of town, postive experience as they were still able to get it to us and not charge us.They knew the car seats which was so helpful.
L Thomas: My one and only experience here recently was very pleasant. Friendly staff helped me identify the item I needed (that was on back-order 2 at other retailers), and then promptly and efficiently called another of their locations to have the item transferred free of charge to Langley for pick-up. The item arrived in 2 days. No hassle , no fuss :)
Bj Schroeder: Ordered a gift for my nephew and ran into a delivery snag with Canada post. Active baby went above and beyond and sent an employee to hand deliver a replacement promptly. I plan to order all future gifts for my nephew from here. Couldn’t be happier.
Betty-Ann Braun: I will not be supporting this place again until they figure out their gift card policy. They told my MIL that their gift cards were valid in store and online, but when I went in store they told me it was only valid online (which was frustrating because I had issues ordering online).
Amie T: Appreciate them Bringing in a product from North van for me, Great costumer service!
me me: Love this store. They have a large selection of everything you need for your baby and the best brands.
Kia Best: Love this store! Such cute stuff, and wonderful helpful staff!Bought our Uppa Baby Vista from here.
Kelly Thomas: Active Baby is my go-to place for all things baby and kids. I love that they are local to BC and strive to provide amazing assistance whenever they can. I often frequent the Langley store and they're amazing (so are the Vancouver and North Vancouver locations). 10/10 would recommend to anyone with kids of their own or when searching for something for a friend or family member.
Lisa Otway: Beautiful store! The staff are lovely and they sell so many local brands. The owners are very generous and really care about the community too :)
JeffMeg Schenderling: I love Active Baby they are so helpful when it comes to anything! During the pandemic when all the stores were closed they were so good at communicating with me back and forth which stroller to use. I ended up with the Vista and love it, now I am expecting twins and they are so helpful with any questions I have ! Love they carry all local brands!Instagram meghan.christina 12 days giveaway !
11. Toys"R"Us - Burnaby
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3.3
218 reviews
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Address: Metropolis at Metrotown, 4800 Kingsway, Burnaby, BC V5H 4J2, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-668-8330
Business type: Toy store
12. Toys"R"Us - Richmond
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3.5
98 reviews
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Address: Lansdowne Shopping Centre, 5300 No. 3 Rd, Richmond, BC V6X 2X9, Canada
Schedule: Opens at 11:00 AM
Telephone: +1 604-654-4790
Business type: Toy store
13. Once Upon A Child - Coquitlam - Coquitlam
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3.8
423 reviews
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Address: 1300 Woolridge St, Coquitlam, BC V3K 6Y6, Canada
Schedule: Opens at 9:30 AM
Telephone: +1 778-397-6822
Business type: Children's clothing store
14. Saul Good Gift Co - Vancouver
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4.9
196 reviews
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Address: The HiVE, 128 W Hastings St #210, Vancouver, BC V6B 1G8, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-210-2932
Business type: Gift basket store
15. Value Village - Vancouver
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3.7
2036 reviews
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Address: 6415 Victoria Dr, Vancouver, BC V5P 3X5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-327-4434
Business type: Second hand store
16. Value Village - Vancouver
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3.6
2110 reviews
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Address: 1820 E Hastings St, Vancouver, BC V5L 1T2, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-254-4282
Business type: Second hand store
17. Value Village - New Westminster
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4
1446 reviews
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Address: 1135 Tanaka Ct Suite 110, New Westminster, BC V3M 0A6, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-540-0400
Business type: Second hand store
18. Value Village - Richmond
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3.8
1247 reviews
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Address: 8240 Granville Ave, Richmond, BC V6Y 1P3, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-248-2285
