Best Relax Chair Shops In Vancouver Near Me

Chompawompa: This was my first time shopping at Lazboy and I was blown away by the customer service. Hedi was super knowledgeable and friendly. She went above and beyond answering all of my questions; never made me feel rushed and helped me pick the right couch 10/10!

Mike Robertson: Teresa did a wonderful job of showing us various options for a recliner and then arranged warehouse storage until we can pick it up

William Thompson: Great service from Sara who helped me buy a chair. Lot's of selection and it took me no time at all to get something that worked for me.

Adam Genge: Had a wonderful experience at the La-Z-Boy gallery on W 14th in North Van. Our sales associate, Debra, was extremely helpful without being pushy. She offered us refreshment as we browsed and was promptly available when needed. Left with exactly what we were looking for, and nothing more than we needed. 5 stars.

Marianna H. Dobroczoni: Beautiful showroom.Very friendly staff.Thank you Hedi for your patience. Your knowledge made it easier to found our new recliner.Thanks

Marlene Astle: Amazing customer service! Very patient thural explained all my options also a very sweet and kind lady! I will highly recommend her! Thank you for the awesome service and for helping me make the best purchase for me!I look forward to shopping your furniture store in the future :)

Jon Chuma: Bought a couch and a chair on Feb 1. By Feb 28 there was a small tear on the head rest of one section of the couch. Placed a warranty request on Mar 1. La-Z-Boy is still reviewing the claim 3 weeks later. No resolution or explanation of the delay has been provided. This hasn’t been the best experience as our first purchase from La-Z-Boy and probably will be our last. So buy at your own risk, hopefully you don't have to warranty your new sofa or chair.UPDATE: the couch was replaced which was great. However the silver pulls we’re not included on the new couch and I was not allowed to take them from the old one. So waiting on replacement pulls now. Definitely not a seamless process unfortunately.UPDATE 2: the journey has come to a positive end. Customer service from the local warehouse was great. Enjoying having the couch again.

JIM HOUSTON: Terrific dealing with Debra Salo, couldn't have gone smoother.

finn macwoof: Very happy with our experience shopping for a recliner. Mahfam was very helpful and knowledgeable about the wide variety of chairs. She was patient with our questions and didn't rush us.

Clarence Jimmy: The lady that was there was so helpful and knieledgeable. My friend Patrick bought a beautiful couch there. Bit pricey but he loves the place. They make excellent furniture.

Sherron Shields: Teresa made our purchase of recliners so easy, she was friendly and knowledgeable. Right down to the delivery option we were so impressed.I would highly recommend furniture shopping at La-Z-Boy in North Van.

C Ryan: They made it so simple for us. Exceeded our expectations. So helpful that there was an interior designer who also assisted. Definitely no high pressure sales.

Stanley Galvon: Very knowledgeable and friendly salesperson

Conor Howes: Great experience with Sales Rep Sara!

Janis Nicolay: Great service. Ingrid was especially helpful when we tested out some chairs for our mom.

Bob Grennan: Teresa was great. Seamless transaction. Cant wait to get my recliner home. Thnx again

michael mucha: Mandamus Parpali was excellent 👍 Her patience and advice was great 😊

Jason Ramsey: Patiently waiting for my matching sofa set that was purchased in December to arrive at the end of March from the United States. The 3 Kennedy line pieces that I bought are: an apartment size sleeper sofa, chair and ottoman. This is a custom order that involves upgrades like: enhanced quality fabric, Tempur mattress and Tempur cushions. Therefore, the wait for it all to be assembled during these backlogged supply chain days of the ongoing pandemic is very understandable.I attended a total of 4 visits to the North Vancouver store to completely close this transaction. The first visit involved orientation of the Kennedy product line and a most appreciated demonstration showing the differences in quality with the 3 tiers of bed mattresses that La-Z-Boy offers. The second visit occurred with the sales associate kindly reaching out to let me know that there was a rare VIP sale on 'custom orders' that day. The third visit (and the second) was working out what colour of fabric I wanted along with the Tempur-Response upgrades. After seemingly finalising this purchase after the third visit ... I received an out of the blue call a few days later informing me that my first choice colour of fabric (that had been discontinued) was surprisingly located due to some special effort and behind the scenes investigation. So, back I went making it a fourth visit to make sure that my first choice fabric (that I had given up on) would be a more satisfying replacement to my second choice colour that I had already happily agreed upon. The sales associate went above and beyond for facilitating the even more positive outcome.The friendly and helpful sales associates that I dealt with were Sara and Mahfam. Sara was my main salesperson and Mahfam whenever called upon provided her expertise in interior design. Sara was especially kind and patient with me during the entire transaction. Both sales ladies are effective representatives of La-Z-Boy - Bravo!

Marg Frederickson: We purchased a recliner on Dec. 27th. Ingrid Ulmer served us patiently and professionally, answering our questions and addressing our concerns. She recommended a delivery person who serviced our out-of-town area, who not only brought the chair, but set it up and tookaway all the packaging. We would definitely go back to Lazy-Boy Furniture in North Vancouver. Great selection, good furniture. lovely people.

Parinaz Haghjou: I knew Sara as a Freind but never seen her in work place. She is very professional, caring and knowledgeable. I saw her interaction with others too. She is a gem for LAZBOY.

michelle locke: The owner helped me with suggestions in regards to purchasing a condo sized sofa. He was friendly and helpful. Solid selection of furniture in the showroom. Would return for a future purchase.

Ronald Wong: I had the pleasure of working with Clive, the owner, during my furniture shopping experience. He was super helpful and informative, and I never felt any pressure to purchase.The prices and selection are great and the delivery process was super smooth. The delivery company was also very efficient and on time with the delivery.

Brenden Wallace: Excellent customer service! Totally attentive and not high pressure. First time at Palucci. This was suppose to be the first of several places we were going to check out. We walked out of the store and decided we didn’t need to see any competitors. We came back the next day and bought our new living room furniture. The experience was the same calibre of excellence, friendliness, professionalism as we experienced the day before. 5/5 ⭐️s!

MsUnderwoodPW: Super helpful staff. Great prices and quality.

K Yuen (Karin Strife): ** EDIT: Knocked off a star for table durability **The coating the wood is covered with is prone to scratching. We found one today and have no idea what caused it, we've only had the table for 2 months!We still love the chairs, though - they are comfortable and wide.---Very friendly and attentive staff. We were greeted as soon as we entered, and promptly shown to the dining table section. Irina was informative and provided a great recommendation for comfortable dining chairs and a versatile table. We are fans of a simple yet elegant space, and we are certain the choice we made will do the job wonderfully. Best of all, we were able to accomplish this within our budget.

Claire Ogilvie: Clive helped me pick out the perfect size of couch for my condo.The delivery company where also greatVery pleased

Bersant Hobdari: Great friendly and focused service.

Keiran Cooper: Incredible service. Me and my partner were looking for a new sofa and wasn’t pushed into anything. Service isquite unique to what we’re used to across Vancouver.

Amy S: Went in to look at a couch, the British guy who helped us was condescending and made some offensive comment about knowing enough English to understand a phrase.

Emilee Candy: First time and Clive was so helpful and our sofa couch purchase we are very happy with and the delivery company they use is absolutely amazing thank you!

Graham Catchlove: Irina was very helpful and professional in our dealings with your company. We’ll definitely recommend you to friends and be back if and when we need your products. Thanks.

J J: We had a wonderful experience with our purchase from Pallucci Furniture right from the start. Customer service was great and professional. Thank you so much, Irina, for helping us find and customize the perfect pieces. The delivery guys did a great job getting the pieces through some tight spots. When we had questions, Clive addressed them right away. And for those with sensitivities to new furniture smell, when they say "odorless", it is true!!! We love our purchase and would highly recommend Pallucci.

Donna Leung: A very nice experience shopping for furniture at Pallucci. Irina greeted us right away and was very pleasant. My family and I were looking for a dining set and sectional sofa and Irina guided us, helping us see different details in a couple things that caught our eye. Selection was great, prices are reasonable, furniture is modern yet classic, made in Canada and from what we could see, quality products. In the end, we found what we were looking for and they were on sale! Can’t wait to receive them. Thank you so much Irina!

walter kendall: Great service and selection. They were more concerned about what we needed not just what they could sell us. Prices were fantastic. Went there looking for a sofa. Ending up finding the rug we wanted and a coffee table also.

HJ: This store is excellent. Clive was great and the furniture is good quality for a great price. Pallucci will be my first stop when I need furniture.

Ellen Pratt: The staff are helpful and friendly. The customer service was exceptional. I have already suggested this place to other people.

Kevin Reimer: Many thanks to Clive and his team at Pallucci Furniture for the exemplary customer service and support. The staff was very knowledgeable, accommodating and were willing to meet our needs around shipping dates and timing. We would highly recommend Pallucci.

Billy Bollockhead: Ask them how long their warranty is. A "good" furniture store will give you 10 to 20 years on a couch.. Here you'll pay a few hundred bucks less.. But my couch was dead in a few years.

Mira exsercises K: Very good service. Friendly and knowledgable sales associate.I hope the product will be as seen in the storeThank you

Cristian Aldea: The shopping experience was very nice! Clive was very knowledgeable and patient with my questions and concerns when I was in the store shopping for furniture for an upcoming move.Might update this review when the furniture is in the unit, but so far the experience has been stellar!

Matt Gul: Unique items

Darcy Freeman: I have purchased at this store in the past and the experience was ok, nothing special. I returned to buy again and the same person was there with the same poor attitude. I said I was looking to buy another sofa and he said curtly "new price sale just ended, we had signs up everywhere. No sale and all of our prices have gone up, you should have come last week" I left never to return not ever and I would not recommend his store to anyone I know. I guess he did not see my sign.

Bj Woods: Awesome Canadian made stuff here. Fits right in to this area of the city. Although there are a lot of things I couldn't buy, the quality is there.

Andrea Wright: We walked in to Industrial Revolution after checking out the website and looking at a number of stores on Granville. We were in search of a home office computer desk. Saw three that we liked (three more than all of the other stores) and had Harald help us. He was great. Hung back until he saw we were ready to ask questions and reviewed all the pros and cons of the models we were looking at. Very knowledgeable and gave us a great deal on the floor models. We love the product and the service. Highly recommend.

Marlowe Irvine: It is not that everything went completely smoothly when I ordered three pieces of furniture from Industrial Revolution; more that the tiny glitches that did occur were dealt with quickly, professionally, and with attentiveness. AND of course, all three pieces are exquisite! I will be back and hope once again to deal with Ben and Carolyn who were friendly, considerate and very very kind.

Marjan Alavi: I got a standing desk from them. The lady who helped me was very professional and she arranged for a very quick delivery and smooth assembly. I'v very satisfied about my business with them.

Kirk Chantraine: Really nice staff and great selection of modern furniture and lighting.

P Kwok: It was a nightmare in recent purchase in Industial Revoluyion Furniture. We paid the dining table, delivery and assembly fee in full in advance. Then in the delivery day, the installers didn't bring the needed hardware for the table assembly. So the table was just left unassembled at our home. We asked the installer to come back with the hardware to complete the assembly but no feedback. The shop asked us to go to their place to pick up used hardware but at the expense of our time. It is totally no customer service and just put the burden of other faults on us, the customer. Totally disappointed and frustrated.

Nina A.D.: We had a great experience buying our sleeper sofa at Industrial Revolution. Harald was very knowledgeable and helpful, the sofa we bought was delivered promptly, and they followed up to make sure everything was fine. I love our new Luonto sofa. Would definitely recommend!

Laurelle Santana: Excellent customer service from Harald. We just completed an office renovation and the items we purchased are perfect for our new space.

Alex B: We are extremely satisfied with both items we purchased. Delivery service was exceptional, polite, and professional.The builds of both items we purchased were of solid quality, easy to assemble, and so far has a fantastic use within the last few months. We were also very happy with the price offered for such a high quality product. We would definitely recommend your service and store to other friends who are looking for quality furniture at an affordable price.

Nadia Grunwell: What a disappointment. Terrible service. There seemed to be a lack of interest and willingness to give good customer service. In fact one of the staff was quite sarcastic to me. It was a relief to go and shop at Bed, Bath and Beyond afterwards, to be served by a fantastic person who seemed to understand what good customer service entails. He put himself out, with a smile. Absolutely charming.

Jennifer Lucas: I bought a really unique sleeper sofa. They were upfront about how long it would take a custom order from Finland and that timeline was pretty accurate. Great communication from Harald whenever I asked for an update. Delivery was easy to arrange, very flexible and they took care of everything. It took some time to get, but it was well worth the wait. Can't wait for my first guest.

Bill Wu: Was looking everywhere for specific counter stools but didn’t know the brand name. Marc was really helpful and professional with my search and ordered the stools for me through the manufacturer. Delivery was suppose to take 4 weeks and it arrived in one week. I picked up my order at Industrial Revolution and the staff unboxed the stools for easier transport and also disposed/recycled the packing material for me. Great after sales service. Thank you for the smooth transaction.

Mike C: We dealt with sales associate Harald who was helpful, not pushy, in our decision to purchase bar stools. The stools we ordered arrived within the specified time frame. Good customer support including following up with us to ensure we were satisfied with our purchase.

Jon Dingle: My wife & I had a very positive buying experience at Industrial Revolution Furniture - beginning with Marc Forster & ending with the owner honouring our price match request - impressed with service and commitment to customer.

Ian Farthing: Possible the most comfortable sofa bed to sleep on EVER. Great service, delivery guys were prompt, efficient, friendly.

Kevin McIntyre, Author: This is one of the best furniture stores in Vancouver for people looking for something special. Each piece is a work of art, of high quality, using uncommon materials, fabrics and design. The sales people are helpful and the delivery service is exceptional.

Norman Groblacher: Purchased counter stools and table from Harald and was extremely satisfied with the service and product that I received. Highly recommend that if your looking for quality made and affordably priced furniture, check them out.

Vic: Products and selection were good.Did not find it acceptable how my order took 7 weeks to be delivered and how that was handled when I complained.

Jen: Do not buy your furniture from here, the furniture you receive does not match the in-store quality and is very poorly crafted. We bought a custom couch and waited a long to to receive it only to receive it damaged and in poor condition. What a nightmare. It is also extremely hard to contact a manager and the auto scheduling is awful. Please take caution and spend your hard earned dollars elsewhere.

Charlie Tovey: Great quality furniture.Polite and helpful sales people.

Jonathon Grantham (JAGRocks07): We had fantastic service from Soheil, he was helpful friendly and knowledgable. Gave us all the info we needed and allowed us the space required to make decisions on our new furniture

Mark Smith: Great experience. In and out with a new recliner in about 40 minutes. Sales person was very helpful.

B B: Edit: I already called the store back and was hoping for a solution but the manager was more concerned about putting an extra $50 into there pockets. This is the norm with big chain stores, all they care about is money, definitely not the customer. Why would I reach out to the manager again! I stand by original review. I'm not wasting anymore of my time.Terrible company with zero customer service. I'll take my business else where. Thanks for wasting my time.

Bill Inglis: The actual product is fantastic. The customer service was pathetic. The Coq. Store didn't arrange delivery for the agreed date, which left us sitting in lawn chairs in our living room for 6 days. They were supposed to refund the delivery charge as compensation for the botched delivery. I finally had to go back to the store 5 weeks later because the cheque is in the mail is truly a lie. Never again.

Bill Sigs: It was a good experience

Bob Wilson: Had a lovely visit with Shila. She gave us all the information we needed and allowed us the time to browse about the store on our own. After that she answered further questions and then helped us successfully by what we were looking for! Would highly recommend dealing with her!!

Tracy Wesley: Our salesperson, Anyes was excellent! She was very friendly when she approached us & very helpful with helping us find exactly what we wanted. She was attentive & informative without being at all pushy. Thank you for your excellent service!

Roberta Mullen: Nawal served me and my partner, sweetest young lady and and very helpful. She went out of her way for us!

Joan Skerry: No cleaning kit as advertised stii waiting

Phil T: Great customer service both in person and on the phone Shila Sarami was excellent knowledgeable and went above and beyond a 1000 x Better experience than shopping at the Brick, Ashley furniture or Sandy's and oddly enough the prices were comparable.but way better furniture than these other options as they're furniturebarely even last five years if it doesn't show up already brokenlike furniture from the Brick

AJ Johnson: Great service and quality furniture.

Anna Smith: Anyes was an excellent service professional when we visited the store in Coquitlam. She helped us navigate color style and price. We finally chose the best chairs for comfort and style for us and then she was clear about the fine print and delivery procedure. She went over every detail for us and took the time to be sure we were getting what we wanted at the price we wanted. Highly recommend Anya’s service, highly professional and reliable knowledge, outstanding excellent - we are very pleased with our choice.Thank you,Aaron & Anna

Lilio Mascitti: The service was nice and efficient

Carissa Kennedy: Anyes went above & beyond to help me pick out the best sectional for our family! She gently guided me in the process, while being extremely patient as I tried out several other companies to find the best fit! The sectional at Lazyboy was hands down WAY more comfortable than the many others I tried!

Steve & Bren Ives: Excellent customer experience. Welcoming, friendly and informative salesperson.

Tish Cowan: Great service from Min today!Happy with the pricing and the products! Looking forward to receiving our new furniture!

Alice Beaudet: Tony, our salesman, was so knowledgeable. The recliner we bought is perfect for our needs. The quality of the material is second to none. We are thrilled!

Colleen Zaharoff: The sales person, Tony, was very helpful & extremely patient with me. 😊 Now I’m waiting patiently for the arrival of my new front room furniture, which I’m hoping will be sooner than later 🤞😊

Elliott Steinberg: Good communication, solidly made products. Delivered as promised.

Mays Yoga: Wonderful team behind this company! And delivery was on time. Couldn’t ask for a better experience 🙏🏼

Sydney Morton: We got the Transforming Table - Space Saver Coffee Transformer v3. This table is amazing. It works so well in our apartment, and even collapses down low enough that it can be stored underneath our murphy bed when we need it. I love that I can adjust the height for work Zooms, too. I've seen other similar tables for twice as much, but the quality of this one is the same, if not better. And the mechanism to collapse it is so smooth and easy, it doesn't wake our baby up using it. Plus it looks great! This company has really innovative options for smaller spaces that feel high end and actually look nice (not like a dorm room). Highly recommend!

Mathieu Provencher: I purchased one of Expand Furniture's tables (The Divide) and chairs (Pendulum folding dining chairs) around six months ago.The table had an important production default (the middle extension would not come out of its hiding placement) but the chairs were in perfect condition.I contacted their customer service and was very satisfied with their answer to my query. The lady I contacted was fantastic and helped me with the issue in a timely manner.I highly recommend checking their furniture if you have the budget for it. After approximately six months, the table still works very well and the chairs have survived real-life tests.I also bought a bed from them beforehand (the Reveal) and it works like a charm.

Sandy Ford: I have purchased several pieces of furniture online from Expand and have been thoroughly impressed with their products and customer service. Their products are thoughtfully designed, very functional, beautiful and high quality. Their customer service is top notch. I’m looking forward to finding more pieces of Expand furniture I can’t live without.

Keleigh: Incredible products that are worth the price. I love the cube and it fits well as chairs with room to tuck in under the table when the box coffee table is at dining height. It's also easy to use just one or two stools at a time, and takes only seconds to take one out or put it back. They are truly beautiful, the customer service was best in class, and they add a very fun entertainment value. Ideal for California Bay area apartment sizes and makes hosting from after work drinks to board games to a dinner party extremely easy. I plan to have these pieces for a very long time, and can't wait to someday get the Murphy bed desk!

Shruti Paul: Loving my Transformer V3 table from Expand Furniture! Ordering experience was super smooth, and so is the usage of the table. Very easy to lift and lower for a petite woman like myself. It does require additional support if I'm lowering it while open, but that feels like a small price to pay for a table we see ourselves using for years, across functionalities - coffee table, dining table, serving / buffet space during parties and so much more.

Tiana Jung: The process of ordering was very easy. However, upon delivery and assembly, we discovered they had sent me the wrong unit. They were super accommodating when I notified them of this error and even offered me free shipping and delivery for the proper items. I ended up loving the furniture they did send and told them there was no need for a réinstallation but would appreciate a refund for the price discrepancy which they happily obliged with. Most companies would’ve not replied or been angry with me but Expand was more than accommodating. They are also quick to respond via phone or email and the furniture is extremely good quality. Can’t wait to buy more in the future!

Karen Macías López: I bought the Compact Box Coffee and I LOVE IT!It's very sturdy and the quality is impecable. It was tricky to moving it up and down but once you got it, it's very easy. Love the design and matches so well with other white decor in my apt.

Justin Stratton: We’ve had our table for six months and it’s fantastic! Living in NYC, space is a commodity. This table has allowed us to host dinner parties of 8-10 adults with ease. It’s well made and easy to transition from coffee to dinner table. Highly recommend!

Christine: Love their folding tables, high quality and space-saving!

Silke Torfs (Sam): I was hesitant to purchase this table as it is quite expensive, but I'm glad I did. It transformer my tiny flat and now I cam have friends over foe dinner and they do not have to sit on the floor. Worth it!

Eric Jaenike: We've had the Box Coffee table for about 5 months now and absolutely love it! The piece is gorgeous and extremely well built. The height adjustment and leaf mechanical systems work flawlessly. I highly recommend Expand!

Cindy Saunders: Beautiful table! We have the white version. It looks great in our family room. We will be using it to put next to our dining table when we have a large crowd over.

NICOLE CHOI: I purchased my slim transforming table and chairs and I’m absolutely in love with it.Great for small spaces and has a very sleek appeal. Great quality furniture, highly recommend

Gordon Chan: The customer service team goes above and beyond every time. They are quick to respond, very accommodating to specific needs and requests, and had kept me updated every step of the way. All interactions have been extremely friendly and personable, they are the best!

Jan Sass: This company was great to work with. Initial questions were answered promptly. Shipping expectation were exceeded. The glass-topped table was expertly packaged and arrived in perfect shape! I will definitely look to Expand furniture again when we're looking for other items to furnish our small house.

Zed Sheffield: Some communication glitches but the customer service when you get to them are really responsive and great.It’s a bit scary to buy furniture without seeing it but so far so good.I am writing this review from said couch. Seems like quality is really good. A bit firmer than I had anticipated but not rock hard like I have experienced at physical stores.Would recommend :-)

Jamie Houchen Embry: My experience with Expand Furniture from start to finish has been 5 star and top notch!I ordered the Jr. Giant table in Gloss White- it looks and feels absolutely perfect! Quality in the construction- very sturdy! It is truly high gloss- I was worried about that- but wow- it is a truly beautiful and impressive piece!

Gillian Morris-Talbot: UPDATE: The head of shipping (Aaron) personally took charge of my case and ensured my table top, (the last one, as that colour is being discontinued), was in good condition and was shipped back to me express. I then received a followup call from Adam a couple of days later to make sure everything had gone well, give me some explanations, and apologize again. The measure of a company that cares is one that makes it right. Expand made it right, and so I have revised my review.ORIGINAL REVIEW: I placed my order on November 15 for the Flip table, and received an automated message that it would take 2-3 weeks to get to me and I would receive notice from the shipping department. Without notice, (except for some dodgy-looking UPS notification about something being shipped from Freightcom and something being shipped from Freight Club that I trashed right away because I recognize a potential scam when I see one!), I received the legs to my table on November 28. The top was in the UPS warehouse. It was supposed to be delivered on 29th (according to UPS) but suddenly was listed as on its way back to North Carolina (I thought I was ordering from Vancouver) due to a "service disruption".I have sent five messages to customer service and received three replies back, all with zero information on what happened or when I will get my table. This is unacceptable service. Apparently, people are getting calls from the owner if they publish a Google review, so I'm giving that a try.

Danielle Block: Purchased a few items for my home at INspiration Furniture. The sales associate handled all of my requests in a friendly manner and was extremely pleasant in helping me find the exact pieces I wanted.I will absolutely be coming back to INspiration for the final touches on my new home!

coco fall: I had a wonderful experience at the INSPIRATION furniture store at 6th Ave Vancouver. The sales, Leon, was very helpful, patient, and knowledgeable. We just communicated briefly; Leon knew what style of furniture I was looking for. He also gave me some professional advice based on my home’s decoration style. I ordered a dinner table, some chairs, and a console table. I love these new furnitures, and I can’t wait to receive my items for my new home.

Paul Hartanto: KeKe helped me search for a sectional and took the time to explain how it can be customized to make it a perfect fit for my living room. He was incredibly professional and patient with my many questions and went the extra step to follow up by way of email with a rendering of how the sectional would look in my living room. I'd certainly seek out his expertise again for future purchases from Inspiration Furniture!

Kat Freeman: Had one of the best shopping experiences at INspiration Furniture on 6th Ave.Keke listened to our criteria very well, until we found exactly what we were looking for.We will be happy to return to this store and recommend INspiration Furniture to everyone.

Michele Facey: Wow - just called to ask for recommendation for a chair that needs repair. Whomever answered the phone was inexplicably rude. No idea why but makes me never want to go back to this store.

Siarez: I dealt with a sales person name Leon. He was efficient, responsive, and helpful. Everything went smoothly and they delivered my sofa on the promised date. The whole process was much smoother than I had come to expect from furniture stores.

Tony Fagan: We bought a Natuzzi sectional 11-25-2018. After 1100 days the foam collapsed , the size of a large Wok. We went to store 4 times for guidance as to what the problem was , told us to contact Natuzzi warranty . Got a " WE Are Here For You " I'm serious on 12-21-2021. We gave up and had the couch foam repaired for 500.00 dollars. Please do your research when buying this product as you will get help from no-one . P.S I weigh 75 Kilograms.

winnie: EXCELLENT PLACE! WOULD TOTALLY RECOMMEND IF YOU ARE LOOKING FOR GOOD QUALITY FURNITURE! SALESPEOPLE WORK VERY HARD AND ARE VERY POLITE.

Dean Kraeling: Hi Mike it's Dean.I bought the Novecento bedroom sets for my new condo in Burnaby. I just wanted to follow up about the delivery.The experience of your delivery persons was outstanding. They were so careful and so organized and very prompt with the setup.You're outstanding service on the sales end, combined with your delivery team was truly an amazing Inspirations experience from start to finish.We were really blown away and we are so thankful we chose your company to help furnish our new home.We will definitely return in the future to see you again.SincerleyDean and SophiaKraeling

P: My partner and I have shopped at Inspiration Furniture for years. The selection and our overall experience have been great - that is until I had to deal with a sales representative on the floor by the name of "A....n" - who, because I had a difference of opinion, treated me with contempt and was simply rude, so much so that I actually drafted a letter for Steen and Peter Skanning, informing them that "A....n’s approach was arrogant, and demeaning. In fact, he was insulting to me – questioning my knowledge of the product, and he was extremely quick to become angry when I did not agree with is opinion." This is unfortunate as Danielle, who does not work at Inspiration anymore, had been nothing but exceptional in dealing with us. As I left the store, I shared my experience with another person on staff and asked if she could pass it on to the manager or owners. I allowed considerable time to pass before considering this review to see if the effect of the experience would dissipate, but when one is driven to drafting letters, the memory of that day has clearly remained. To date, neither my partner or myself have even considered returning. Unfortunate, as we do like the selection and showroom, and that other staff who work hard to provide quality service do exist - but our years of loyalty to Inspiration have clearly been tainted by one person's actions, which affect not only the customer but their overall impression of the company itself.

Michael ET: The showroom is amazing. The layout and multiple floors, It is like an adventure wandering through the different show spaces. Great quality furniture can be found here with such elegant style. Alan is very knowledgeable and will make sure you find the right fit for your needs!

Siu Hong Lum: We bought a lot of stuff! My wife went nuts over the selection. We had to go twice to actually decide what to purchase. Bo Concept is a seperate store within the building, but Kare is part of Inspiration Furniture.

Kirk Chantraine: Such a massive space with pieces all over the contemporary map. From nice BDI TV stands to crazy Lamborghini desks, there's a wide array for the mid to high range budgets. Staff is always friendly even when you meander without buying.

yu keung: Awesome place

Allen Chan: *****UPDATE******I am happy to say that the team at Inspiration were able to rectify the matter fairly and quickly. They were able to lend me a loaner bench while they talk to their transports team about expediting our purchased bench. The turnaround time was quick and I am glad they handled this situation well. A credit to management for standing by their employees and working through the problem with me and to find out how to cater to my needs. Thank you Inspiration Team.____________________________I never thought I would say this about this company, but I have had multiple communication failures which led me from one place to another and then utter disappointment in the end.To start, I ordered a bench from Kare (Inspiration affiliate) from a sales associate almost 5 months ago who said it could take 6+ months to ship to us. Already a red flag, but I understand the customization timeframes and the item looked good enough to wait so I put my deposit. So we waited. A few days ago, I was told by the same associate by text that the bench was ready and that it would be available for pick up once I made final payment. I decided to come into the west 6th store to pick up only to find out the item was in the Coquitlam warehouse. I wasn't told where to pick up the item just where to pay. Was it bad to assume that the item would be ready upon payment at the store the sales associate worked at? But I was told by another Kare associate that not only is it not here in the west 6th store, but the delivery would take another week. Another associate at the counter said the store's policy was to wait for payment before delivery. But some would make exceptions to that rule and deliver it regardless. I advise that I will pick up in Coquitlam next day so I paid and went home. An hour later, the Kare associate called me back to tell me that for some reason they have lost my bench and that the system said it was there but it was not physically at the warehouse.Whether it was due to bad logistics or just that someone sold it to someone else, the associate wasn't clear.What was even more shocking was that he told me that my options were to wait until next year 2020 or get a refund after just making the full payment. I waited almost 5 months for the item only for them to say they have it lost in their system. I'm still not sure if they said that this has never happened before or that this has happened. In the end they did not handle this well with me at all. These options don't consider the time it took for me to get to the store everytime and the amount of time waiting and holding my deposit money when I could have just bought somewhere else. Payments could have been made over the phone or could it not?The company made me feel I wasn't important. I certainly felt that I did all the leg work to make my way to the store, they just had to deliver me a product, and they couldn't even do that.Not good at all and this is coming from a high end furniture store. I will post an update if I hear of better options.

Paul Neumann: Great service by Tim. Wallet feels lighter but bum will be happy in the new chairs

Mali DS: I would expect more variety of products for this price range

N.S: They are selling RUF|BETTEN brand but it is from China not from Germany. It is not fake but poor fake quality. Anestly, it is almost fake to me.I bought one of leather covered bed frame but after year( waranty is over ) it started crack every where and peeling off terribly. It was beautiful bed frame until waranty is over.They said they can sell another new one as half price. It was only they can do for me but I don't want to buy this terrible bed frame again.Anyway. It is fake leather. I have a fake leather sofa from Ikea for more than 15 years. This sofa condition is much better. It just have little spot cracks.I checked invoice recently. It says leather look. The sales lady didn't explain about it. I only checked price but I didn't check details at that time. I knew inspiration selling high end stuffs so I didn't expected it is fake leather.Anyway, if you have plan to buy any furniture over there, ask them is it from China? Is it real leather? Or they will not tell you about it. You must ask them. Or you will buy poor fake quality expensive furnitures.Ps. I am looking for people who has same problem as me. Mine is RUF|BETTEN Cocoon bed white leather look.

Johanne Labbé: We are tourists in Vancouver living at a friend’s condo in Kitsilano district.Today, , we had to replace a piece of a stressless chair’s accessory that we had unfortunately broken by accident. We found this store close from our place on the internet who are dealers of the product. We were served by a gentleman called mister Helen Zhang. Not only he immediately found the good piece we needed, but he also repaired the broken piece with his tools, because we were not able to unscrew it by ourselves. He was so kind and helpful, and we were so happy to have settled the problem, that we would have been ready to pay quite a lot of money for that great service. But then he said he did it for free, and wished us a very good trip in Vancouver. We cannot thank him enough!Thanks so much Mr. Zhang!

Mabel Zhou: We bought nearly all our furniture from Inspiration because of their excellent quality items and best customer service. We would love to recommend the most professional sales person Summer to everyone who plan to shop at Inspiration. She offered us not only excellent in-store purchasing experience, but also outstanding after-sale services. We would definitely come back to Summer again in the future!

Lee Celine: You think u spend $4k on 6 chairs and u will at least get a decent service? I ordered 6 chairs online and when delivered two of them are broken and wrong colored. One mistake and that’s okay! Waited for another two weeks for them to replace the other two chairs. I called and confirmed my delivery the day before to ensure they have my order, however, they showed up the next morning empty handed telling me that they are here for pick ups. Absolutely horrible communication within the team! I now have to wait for another two months for my two other chairs, and I am not able to refund them even though they haven’t start making them !?Also, the delivery time frame was very inflexible. I called to ask for other time frames but they insisted on the exact time frame they offered. Had to book my work off for them to come empty handed….

AC CC: Very quiet at evening

tania lau: I bought a credenza here and the door fell off within a week and a half. Crate & Barrel is essentially nicer looking ikea quality furniture sold at a premium price. I say its worth it to pay more and not have to deal with this headache!!!! stay away from this brand and this location

Maite Matthews: Too bad I can't put no stars

Carly Carey: I wish I could give Joshua Pettinato 10 stars! Josh helped my husband and I when we needed to furnish our new lake house. We needed everything from bedroom furniture to living room to plates. He was so kind and helpful. Josh really understands design and has great personal style himself. I felt like we made some great choices under Josh's expert design guidance.

Little Journey: I always enjoy shopping in this store. The staffs are experienced, friendly and helpful but not pushy. The price is pretty fair for the quality they are selling. I enjoy the in-store shopping experience.

Daniel Maczko: Got an email that my product had arrived early and that they would only be holding it for a week. Problem was I was on Christmas vacation, and the email had gone to my spam folder. When I finally did see it and called, after two rings I was immediately speaking to a human being - a rarity in this day and age. They ensured me that my order would be held indefinitely, and I could come pick it up at anytime. Honestly, just the fact that I called the Oakridge location and got through to someone without a million different automation inputs is enough to give a company 5 stars these days. That might speak to the state of customer service in 2023, but regardless I really appreciated it and will be picking up my glassware set tomorrow.

Stuart Matthews: One star purely because of the delivery of our last two orders of furniture.This company does not care how or even if your furniture is delivered.I don't mind paying for expensive furniture but I do not expect the worst delivery experience twice.

Marcus Cheung: Arren Black Floor Lamp with Milk Round ShadeSKU: 362057CAD 349.00We bought this lamp in Aug 2022. Delivery date was first being late Sep 2022. Then it was delayed to late Dec 2022. Then again to Mid Jan 2023. Now being pushed to April 2023!We ended up getting a refund.

Dave Andersson: Had the glasses I was looking for at a great price, and now my cocktails look classier than ever!

IIris Kerr: Such a fun store with beautifu , well made product

Michelle Gohala: Huge in store selection for furniture. I really enjoyed looking at the products in store before purchasing. Staff was knowledgeable, kind, and easy to communicate with. My furniture was delivered by the estimated timeframe (as if was backordered). Assembly was straightforward, would be easier with two people. However assembling this alone was no problem, just a bit tricky. Overall pleased with the experience in store and product quality received. I recommend this brand.

Hector More: Very experienced, professional and results are delivered, especially in SEO , reasonable price too, all your SEO need , highly recommended

Y Asr: Muraley was so respectful and helpful. Kind staff

Don Dil: We wanted Kitchen Aid Pro line 7qt - This hard to find American Made model is an online only item. C&B was the only local store (Lower Mainland) that sold the model through their website. Additionally, C&B's Return policy allowed for this model to be returned to store, saving the hassle of shipping back a defective item.We went to the store to finalize a decision about colors and we were well guided by the young man at Appliance section. He was well dressed, wore glasses and had a nature about him that was Part Owl and Part Wizard. He had the vision to see through our confusion from afar, and the knowledge to step forward and gently nudge us in the right direction. The best kind of customer service.Reading the reviews, we had some concern about C&B's delivery service. However, there was not even the slightest dent on the 35lb box shipped 2200 miles by Purolator from Naperville, Illinois.

Paul Croes: Always great service and products.

Farnaz Fatehpour: Super helpful staff with great customer service. Here is my to go for getting any gift.

Jessica De-Palma: Literally blown away by this location, every single person went out of their way to help and go above and beyond for me. I would absolutely recommend coming to this location over others. Big thanks to the sales representative Matt- your help was so greatly appreciated ☺️

vladi: The one star is because of the delivery services. I ordered two Ventana cabinets. In the first delivery they showed up 2 hrs earlier than expected and left the package with my son without removing the packaging. It’s a 300 pound delivery that I had to unpackage myself. The second time they showed up with two instead of 3 people for such a heavy delivery. They took the cabinet back until next time when they will come with 3 people. In the meantime, I’ll live in a mess created to make some space for the delivery guys to move around.C&B is good, but they need to work with a better delivery company.

Rizvi Hussain: We have been regular clients , on that day I was going for a eye check up , I was early and wanted to spend some time at Crate & Barrel , I was greeted by this young energetic very talented young lady SHAFIYA who introduced her , welcomed me and answered the questions but did not wanna buy anything. However while she was explaining I wanted to buy some top quality German kitchen knifes which she convinced me and spent almost over 700 dollars , I thought she was a professor of German knifes , after her explanation I bought knives and a non stick an Italian hot plate, my wife still compliments for this purchase . Incredible customer service beyond expectations, answers all my queries . This young lady is unbelievable.

Dru Adams: I found the perfect little love seat in the perfect color and couldn't be happier with my purchase.

sheila mactavish: Excellent service & product

nc Santos: So happy with the extraordinary and professional service. We are building a house and the 3 couches, chair snd ottoman were done before we were and they were able to accommodate our delay with storage. I highly recommend, you get high quality for a great price! The staff make it a seamless transaction from choosing style, cushions, fabric to delivery.

Cornelia Von Schellwitz: Sofa so good created the perfect sectional for my living room which wasn’t that easy with all the dimensional constraints i had. They had countless options for Fabric, leg finish and height, and many configurations to choose from. Delivery was within 5 weeks of order date, i expected several months.Delivery was today. I was nervous about it, but both pieces were wrapped in protective cardboard and plastic. The delivery guys were amazing as well and helped take pictures of the wall, put them back after and removed all the packaging when they left after assembling it for me.A 5 star experience all the way. Customer service at the store is also first class.I love SofaSoGood.Cora (Kitsilano, Vancouver)

zareena abidin: My husband and I searched for weeks to find the perfect couch. Thankfully we found sofasogood and with the help of amazing staff Missy we found our perfect custom made couch. Having sat on so many couch over these few weeks we were so happy to find the one perfect couch at this place. Lots of selection and fabrics to choose from....Missy knows her stuff so she made it easy for us.....

Lorraine Marr: Sofa is very nice, “just as expected”. This review, however, is about the “Delivery Team” that delivered the Sofa Tuesday Feb 28/2023 to Margetts. Not only was the delivery fought with the most difficult obstacles, it was the worst snowy day for years. No Doubt “Sofa So Good” knows who i am writing about. After an hour, we were resigned to the fact it was impossible to reach our apartment. However, the Team never quit. ALL obstacles (and there were many) were overcome and the Sofa was delivered in perfect condition.

Patries Mcintyre: We had such a lovely experience! The store is beautiful and Missy was so knowledgeable, kind and funny and made our couch shopping experience fun! Thank Missy and Sofa so good!

J James: Nothing but kudos for the team at Sofa So Good. So pleased with our Lachlan sofa bed. An excellent solution to a challenging problem: transforming a small bedroom with a 29” doorway into a den/office/guest room. Unique sofa bed mechanism, no stray cushions. Comfortable and supportive in both uses. Missy was wonderful and the delivery team awesome - they really can “slip an elephant under the door” as she promised. Entire experience with this local business was excellent.

Terence Collison: High quality sofa and chair and very comfortable. The staff was very helpful and knowledgable. We would definitely recommendSofa So Good to a friend; checked all the boxes. We love our new furniture. I'll send photo's in a separate email.CheersMelinda & Terry

Susan K: I will absolutely recommend this locally-made product from people who make the process easy.

Donna L: Great experience emailing questions to Paul and ordering with Rayna via telephone. My sofabed with chaise lounge is of excellent quality, fit my space perfectly and was delivered promptly by the delivery service. I am also very happy to be able to support this local business.

Cagil Yeldan: Came to shop for a sofa at this place after reading the reviews and it did not disappoint! The lady helping us was so helpful and we got a great deal. the sofa arrived within a week and we absolutely love it. highly recommend this place!

Alix Nicoll: I love my new chairs that came from SOFA SO GOOD - the process of choosing and ordering was seamless and Paul and his team went over and above to ensure that they arrived at our home on time - a great experience and great products - made in B.C. too!!

Lesley Scott: If you are in the market for a custom sofa at a reasonable price head to the family run business Sofa So Good. AND the upholstered items are Canadian made! There are many sofas on display in the spacious showroom. Staff were knowledgeable and Paul the owner was particularly helpful to us in choosing a custom sofa that suited our needs, suggesting firmer cushions for support. There are dozens ( hundreds?) of fabric samples and we were able to take some home to see in our space. We placed our order in mid November expecting delivery in mid February to March but they arrived the first week in January! Delivery company was great, on time, careful, and removed packaging. Our experience with Sofa So Good was 10/10 start to finish.

Karen Zanen: Good service. Half the price of a Pottery Barn queen sofa bed and the mattress is way more comfortable and the bed is sooooo much easier to set up. Love the navy velvet. Thank you Paul and Rayna for following up

Midoli: Great place to purchase a couch. They were super patient with my indecisiveness and even stayed open late one day to accommodate a last minute change in fabric choice! The whole process was smooth and stress free and I love my new Canadian made couch.

Elana Sures: We are very happy with the sofa-bed and coffee table that we purchased at Sofa So Good. Both are very high quality and the sofa-bed is comfortable to both sit on and sleep in. We had a great shopping experience, as Pat was informative and pressure-free! Highly recommend.

Trevor Field: We are so glad we went to Sofa So Good for our sofabed. The range was excellent and the staff extremely knowledgeable and pleasant. There was a delay in supply, but this was explained to us in advance and we got regular updates; and when we needed to amend the order everything was done smoothly and calmly. Excellent customer service.

BLC: We decided to use Sofa So Good to buy a new sofa as our son had purchased a sofa from them last year and received excellent service from Paul. Missy, our salesperson/interior designer provided the same excellent service. She found exactly the style and size of sofa we wanted. When we made an appointment to meet with her, she used the fabric samples we brought in to help us choose a fabric and colour that will compliment other items in our living room. It was a wonderful shopping experience and we look forward to the arrival of our custom sofa!

Maisha Cannon: Patricia at Sofa So Good was my consultant. She was pleasant, professional, and most of all, patient.After answering all of my questions over the phone and guiding me through navigating the website, I was confident enough to purchase a couch without visiting the store.The purchasing process was convenient and the delivery was smooth and straightforward. I would definitely shop here again.

Viking Vancouver: Alex (Richmond) provided great service. He listened to our questions and was very helpful. Thank you!

Lee Jacques: Eileen provided great service. She was quick and efficient in showing me the various recliner options. I will come back again. Great experience and I am so happy with my purchase!

Julie Edgar: Great service and wonderful staff.

Vanessa Godbout: Our sales lady was extremely knowledgeable about the products in the store. She was extremely helpful and the pick up service was a breeze!

Joyce Tait: Valentine was very helpful, and an excellent representative of your company.

Mike Cyndroski: Rod and Allan have an amazing experience

Judy Shearing: Shiva was extremely helpful and certainly knew the selection, making my choice easier to make. I would have given a 5 star if more color choices were available in a timely fashion.

Erin Lowe: Rod was fantastic! Helped us find the perfect nursing chair to what fit our needs. He was beyond helpful showing us a wide variety of options. Overall a great experience!

Johhn Johhny: As first time buyer , I was very pleased with customer I received from Lazyboy sale associate Valentine. She helped pick the right chair to gift for my wife.Thanks AgainHaythem

ifhue H: Our sales person was Eileen. She was friendly and patiently answered our questions.She patiently guided us, as, we were recliner chair testing, until we came to our final decision.The process was over about a month or so. Eileen was the same friendly and helpful as from our 1st meeting.We chose the Pinnacle power recliner and look forward to receiving them..Thank you!

Laryssa Rainboth: Amazing service from Shiva in Richmond. Thank you for helping my Mom find just the perfect fit Lazy boy (girl) chair!!!

gregory ELLIOTT: Rod was great! Greeted us right away, made good recommendations, helped us through the process beginning to end. 5/5

Robert Blair: My wife and I appreciated all the help and advice provided by Rafi and Alan at the Richmond store and give these professionals an excellent rating. Delivery was also handled well. Highly recommended.

K K: Not pushy, knowledgeable, and friendly. Would and will shop there again. Thanks Rafi for the help!

Jack Wong: We spend more than 2 hours in Richmond store. We feel welcomed and informed. Shiva is super friendly and professional. When we asking questions, she explains clearly and gave us useful suggestions. My husband was thinking buying a non rocker style chair, but Shiva knows that we r going to have a baby soon, then sharing a lot details about the rocker chair. We feel that suggestion is super helpful, then changing our mind and buying a rocker one. When we need time walking around, she fully understands and respects, give us time and space, no push at all which make us feel very well. Shiva also asked my floor plan and some pics, tried to find designer and help us make a 3D environment. This great service just help us a lot by choosing the right sofa, right color and put in right position in our condo. Checking different sofa price, searching different materials, colors for us. Shiva is so patience. We enjoy talking with her, sharing our story, like communicating with a friend. What a great professional super woman. Thank you very much Shiva! Well done!

Vivian Wong: Amazing customer service! Highly recommend

River Roman: We purchased 2 recliners from Rafi. He was very friendly and accommodating. We got an excellent price and can hardly wait for our chairs to be delivered. Thanks La Z Boy.

M K: Got great service from Shiva! Looking forward to receiving the recliners!

John Cross: Service was excellent. The lady that sold me the lazy boy new what she was talking about. Lots of experience

Louise Bron: Very comfortable and luxurious.