Best Shops To Buy Dogs In Vancouver Near Me

linda maris: Tried to use the drop in service at 5:20pm to have our dachshund’s nails trimmed. They advertise that they are open 8am - 8pm. Parked for $12 at indigo parking 5 blocks away. Walked thru the open door and the 2 groomers that were standing there told us they were closed. When I asked about the sign, they told us the manager in Petsmart refuses to change the sign to reflect their hours. When we asked the Petsmart manager (who was very nice and sympathetic) she said the groomers hours are “fluid” and apologized. We asked to have our parking validated and were told that they only validate at the indigo closest to them. Super disappointing. Won’t be back.

Emma Turgut: Their selection for small pets is not as wide as the location at Grandview but still has some of the essentials I need. I come here regularly and have never had a bad experience. Plus I got my hamster from here and although he had mites and currently has alopecia he is my pride and joy 3

Aaron “Crappy” Crassweller: Got some good pet gear there

burkyyy: Frick ya. Lookin for dog toy. Found one here. You rule

Lisa Suchy: Pet smart is a favorite pastime for my 9 month old puppy. We signed up for training classes the group class wasn't working out for my shy puppy PetSmart offered an upgrade to attend a private class for a one on one training session. I highly recommend a private training class for puppies.

Vanessa Perez Morin: Staff is always friendly in the store.But the service in groomer salon is totally different, they don’t pickup the the phone and they don’t try to give a good customer service.

Evan O'Connor: This location refused to groom my rescue dog because her vaccination papers were written in a foreign language and they didn’t want to do the minimal amount of effort that it would have required to find the information they needed which was clearly legible in the documents provided. They wasted my time and disappointed my daughter two weeks in a row.

Carly R: Last night (April 25th, 2023) I visited the store at 8:55 pm to exchange a bag of dog food.I went to the front at approx 858 (they close at 9 pm) and asked a question about the Greenies dog treats. The woman at the front, Lindsay, was happy to help. At first.Once she heard I wanted to exchange something, she let out the biggest, most obvious sigh and said “why do people come in when we are closing” out loud. I quickly responded saying “pardon me?” And then this is how the rest of the conversation went:me: pardon me?Lindsay: you heard me. I don’t know why you had to come in to do this to me.Me: what the heck? Why are you taking out your problems on customers? What did I do to you?Lindsay: *snaps* you shouldn’t be hereMe: why are you taking this out on me?!Lindsay: I’m just having a really bad day ok! Someone just broke in and stole stuff from me.Me: ok but why are you taking this out on the customer? This is wrong. You can’t do this to customers.Lindsay: *leaves the cash register area*This is the most horrific customer experience I have ever had in my 24 years of existence. I will never forget what happened tonight. Don’t worry, I will still be shopping at pet smart but you will never be able to erase the most painful and uncomfortable customer service situation I’ve ever experienced.

Abbie: Didn't go

Jhon Flow: Good pet shop where you can find many options about food, beds, toys, grooming, etc...

Ann K: Great.

Christina Thoma: Big selection and very helpful staff

M: Overpriced chain of stores but staff here is really nice!

Katrina Kollmann: Clean facility. Kind and helpful staff. The small pets look healthy as well which is a large indication of a good pet store. Bring your doggies for a treat!

Ryusuke Fukazawa (Ryu): Every time I come, I have nothing but a positive experience! A little bit of a crammed store in my opinion, especially compared the one in Richmond that I visit often. But the staff are super friendly, everything that I look for is in-stock majority of the time, and there's great selection on pet products. Probably my favourite PetSmart!

Felipe Verdugo: Great and knowledgeable service. Thanks guys!

Yu Chi Chiu: Quite busy at this location (so sometimes there would be a long line-up for the cashier or exotic area), but that would be the only negative thing I can think of.It is overall a very good location: the staff here is always really helpful. They are also one of the few stores that sell crickets (quite difficult to find in Vancouver in my experience), so that is always a plus for people keeping herptiles.

Moj Noroozi: The store is huge and has a lot of stuff to select. But we had to wait for someone to help us about 15 minutes. There was only one guy to help customers who was helpful at the end.

David Finden: The woman helping me in the fish department seemed to really know her stuff.

Mae Postel: Staff here are friendly. Theres alot of variety of food treats etc. However if you have an XS or small dog the clothes are very limited and not the greatest of selections.Otherwise its pretty good store for all your pet needs.

Newsha Towfigh: They have the best food options, safe toys, and amazing staff. Rocco and I are always greeted with smiles and treats! It’s by far our favourite store!

Mila Koval: An awesome store, absolutely magnificent staff really fell in love with these guys 🔥 the best store in Vancouver 😍 recommend it to all of you

Ryan Pershaw: Great service and great products

Janhavi Ramaswamy: Great customer service in store and online for delivery. I cut 2 stars because their inventory lacks a few commonly found cat food flavors and their prices go up $0.20 to $1 per item every month.

Aubrey Shannon: This is my favorite pet store in Vancouver. The customer service is absolutely incredible and keeps me coming back for more. Every staff member is welcoming, kind and goes above and beyond to ensure we are well taken care of. My dog and I love coming here and they have everything that we need including her fav treats, raw food and rain coats.

Adam Seston: Bones is our local pet store and we love going there! Really good premium selection and great service. Shout out to Grant, Tiffany, and David for your help in sizing out a ruffwear harness for our pup!

Miguel Diaz: Asian cashier super rude. Get trained on customer service.

Valéria Gomes: Amei essa loja, muito variedade e produtos de excelente qualidade. Além dos funcionários que são muito queridos e vão te atender super bem!

B: This is the best health focused pet store in Vancouver. They have the most nutrition focused food, the biggest selection of healthy protein and raw food items, and a great selection of toys and accessories to keep pets healthy and happy.

Tais Horta: Amazing customer service. My dog is very shy but the lady who helped us (I wish I got her name!) was very patient and kind to him. I will be 100% coming back :)

Mike Fujii: Friendly staff good selection.

T Art: I have been coming here over 5 years. I bring my cats in and make a trip out of it for them! We always find what we need. I appreciate their account system, everything is logged so I am able to know what I bought last time without keeping receipts and if ever there is a need for an exchange they have accommodated me. Love the staff and the over all pet friendly/welcoming environment.

Naush: Comet and I had a great experience at this store! We walked in on an unusually cold snowy Vancouver day looking for some booties for Comet. The staff greeted Comet with attention & treats (which he loved!) and helped me (a new puppy mom) select the right size for him. Comet enjoyed making the aisles of the store his runway.When there wasn’t his size in stock, the staff offered to have the style and size brought over from the other store which was very accommodating!Comet picked up this bone as well as a paw remedy (not pictured) and some raw food which he’s loved!They also have a good variety of toys, foods, treats and clothing.

Paolo Fabri: By far one of the best pet stores in Vancouver.

Farzad Daei: The customer service is top notch. We visit on almost every walk.

Bree Munchkin: The staff where super polite and friendly and helpful too they even gave my dog some treats to take home

Alana Vion: The interior of Bone is so cute and welcoming. The staff is extremely friendly and helpful. Pawsha helped us choose the right harness for our dog. I appreciate him taking the time to show us the options and match our pup with the perfect harness. The service provided was exceptional, why go anywhere else.

Christine Kwok: Super friendly staff! Although I gotta say not all of their staff are super knowledgeable about pets - which is fine, but instead of hesitantly guessing a recommendation when I ask for advice, I would have preferred if they asked a coworker who knows more on the subject, or just told me they don’t know. Other than that, really love this store. Super cute.

Daniella Molina: It is an excellent small shop! Super convenient, great staff. The location is easygoing if you walk. Great brands

Miko Taruc: Knowledgeable employees and helped us pick out a few things for our first puppy

Natasha J: Super cute store and lovely experience. Staff was very helpful (both owner and another lady…maybe Grace? My apologies for not remembering). Anyhoo, they let us try on various slings and little dresses. Nice selection of sale items too. Thank you!

Athea Casser: Beautifully curated selection of items and the women working there were so friendly and gentle with my dog. The high prices do not reflect some items but they do have some local artists items which is always nice to see!

GUNJAN GUPTA: Exclusive and lovely for tiny puppies

David Lunn: Nice people but way too expensive

Crystal Sutherland: Sad, they don’t offer refund if your harness or item doesn’t fit. For the amount we have spent on their overpriced items, you’d think they would kindly to simple return.

Kevin: Pretty good selection of treats. Competitive prices.

Karina Morga: Loved the shop, so much cute things for my doggie.

M & K: Great service! Great products! Love coming here😊

Kelly S MacDonald: Was pressured to buy a expensive leather harness in a size I suspected was too small for my dog but clerk insisted it was correct after getting measurements and weight. She assured me it was refundable so I bought a matching leash total more than 160 bucks. . When I returned it because it didn’t fit, they told me I was only eligible for an electronic voucher. Bad attitude, poor customer relations, wont be back .

Tricia Dumais: Very friendly place warm an inviting place. Staff was super friendly..

sadaf zeinoddini: Cute treats!

Orit BC: My small dog left this place traumatized! She was super quiet all the way home and I then realized that her tail was limp. It doesn’t look like a physical injury but emotional so I called and spoke with the groomer and she sounded very evasive and shady. Like she knew she had done something to my dog. I now understand why they were so quick to get me to sign a release form, I guess it’s not the first time they hurt pets during grooming. I regret going there and do NOT recommend anyone to take their pets to this establishment.

Y L: My favourite pet store to go to.

Tracy Huitika: I made an appointment to get my mom’s dog groomed since my mom has been ill and not able to bathe her. The front desk staff were nice but the groomer was rude and seemed inconvenienced by me bringing the dog in. She barely touched the dog and said she would essentially have to shave her bald since she was so matted, and refused to do any work on her other than shaving her, warning me that she wouldn’t work on the dog if she wasn’t completely comfortable. I ended up just leaving and going somewhere else who accommodated me perfectly fine. I’ve had pets of all kinds and brought them in for grooming and have never had such a poor experience.

Adriana Almeida: Very nice place to buy goodies for your four legged friend.

jenna zimmerman: Love this store so much! It is my favourite doggie store. There is no other store like it, I’ve always wanted to go to a store like this that sells clothes for small dogs and this one has the cutest clothes and best brands and everything you could need for tiny dogs! Nancy is very nice and knowledgeable and is always a great help! We love coming to Barking Babies!!

Harrison Richer: Super! Best grooming you can get in Vancouver for a small dog!!!

Sandra G: I am writing here to give credence to Trish Maisonville's comments. The fact that the photos in the original post lead to its deletion, tells you how upsetting they were. I saw little Wally and a “skin reaction” is just laughable if it weren't so horrific. How can we allow something like this to happen without repercussion? If we all do nothing, we risk this happening to us with our little babies. It's not like they are owning up to it... saying we assure you this will NOT happen again, let that groomer go... offer to pay the bills or anything. They are instead, taking no ownership whatsoever enabling this to happen to another innocent pup. Please read these reviews carefully before making your decision to go here!

Ichigo Ryu: Although they were able to take our puppy in for the grooming service, they didn't mention that they had a weight restriction. The main issue however was that they made our puppy look crooked. They had cut around the eyes and snout slightly slanted and thus our puppy looked a bit funny.

Cristina Ranalli: This was the worst experience I had when it comes to the grooming care of my dog and overall costumer service. I took my 24 pound dog for a nail trim and the groomer did not put him on a table to make the process easier. I had to hold him while she trimmed his nails which was a challenge since he is a puppy and not use to this type of handling.I found the groomer to lack care and attention when trimming his nails. Overall she did not do a good job. I would not recommend barking babies.

Morris Chapdelaine: Knowledgable, kind staff. This shop has EVERYTHING you need for a healthy and happy pet. Beautiful displays and bright, cheerful store.

O N: Great store

Ang Dagnall: Helpful staff and good quality products you can't find in other stores.

Abbie: Expensive didn't have what I needed

Selena L: My dog started having seizures and before giving him medication, I wanted to try something more natural. I went online and I saw that CBD oil can help with pet anxiety and seizures. I try to call around and most major pet stores do not sell CBD oil as you need a license to do so. I called moonlight natural pet store and they sold it! I was excited because I didn't want to order it from online, I wanted it as soon as possible. So I drove in, the service was wonderful. The lady asked a lot of question about my dogs as I don't know anything about CBD oil. I've been using my dog on it, hopefully it will work but it's great that the store had that option available without having us order it online and wait. The people who worked are also seemed very knowledgeable.

Mina Maroufi: The staff who helped me was very nice and helped me pick the right cbd oil. Place looks clean and bright. Thank you!

Mike Fantuz: We absolutely love shopping at Moonlight Natural Pet Store, From the moment we walk in the door, we're greeted by friendly and knowledgeable staff who are always eager to help us find exactly what I need for our poodle and our siberian.The store is always clean and well-organized, which makes it easy for us to navigate and find the products we're looking for. This store has an incredible selection of high-quality raw and cooked pet food, treats, toys, and accessories. Whether we're looking for our specific brand of raw food or a fun new toy to spoil our pets, we know we can find it here.But what really sets this store apart is the exceptional customer service. The staff are always happy to answer our questions, provide recommendations, and even offer samples so we can try products before we buy them. And if they don't have a specific item in stock, they're always willing to order it for me.Overall, I highly recommend this pet supply food store to any pet owner looking for a friendly, knowledgeable, and well-stocked place to shop for their furry friends. Keep up the great work!

Josh P: Best pet store in the city. Owners are super attentive, quality of products are the best you can get, and they always go above and beyond. They do deliveries twice a week if you can’t pick up, and will even custom order items that they don’t have. They also reward customer loyalty with points and discounts. I am not affiliated, just a big fan that chooses to support a local business run by passionate owners.

Darren Monette: Simply the best customer service there is. As a former pet store owner, I know....they do it right!A favorite!

Louise: Super fast shipping, excellent products offered

Shirley Christopherson: Fast service !!! Thankyou

terri petryk: MY PET FOOD WAS SHIPPED OUT WITHIN ONE HOUR OF MY ORDER. EXCELLENT PACKAGING AND SO QUICK ON DELIVERY.THANKS SO MUCH, THIS COMPANY IS A KEEPER IN MY BOOKS, THANKS AGAIN , FROM TERRI

David Fay: Great selection and fast shipping!

Tracy Corwin: Amazing customer service and very quick delivery in BC. Will continue to shop with this business for my pet supplement needs.

Phoebe Lee: LOVE Moonlight Natural! This is my best pet-related find in Vancouver, so happy to have them. Wide yet well-vetted variety of products/supplies that do only good for your pet, awesome and knowledgable staff, fantastic delivery times and service, great rewards loyalty program and very fair pricing. I couldn't rave more about Moonlight, whatever you're doing, keep it up! I love that they don't just carry any random item and only carry products they believe is good for your dog while maintaining a wide variety. They're like the Whole Foods for dogs, this is the only place I shop for all my dogs needs. Miguel is looking forward to his next Moonlight delivery!

Shasa M: Great local pet store with a wide variety of products. Quick and easy local delivery and great staff. Would highly recommend.

Tahra Dennett: Extremely friendly and knowledge staff. Highly recommend going to them for all your pets needs. You can tell they really care about your pets and what’s best.

STONER420-86: awesome atmosphere and great products

Mark Cheung: I always enjoy coming to Moonlight Cafe aka Natural Pet Store. The staff are genuinely helpful/kind and they have a very large selection of good quality raw food and treats and supplements. Really recommend going here for these reasons + it's locally owned.

Abby Nicole: Great selection of quality cat & dog foods, treats, toys, & other accessories. Always friendly service, too.

christopher clark: Worth the time...

Brandon Ng: Got lots of high quality and unique things for your pup. Nice interior, good selection, and friendly & helpful staff. Their custom long leashes are also very good quality. Wished their store was even larger!

Nikki Stephenson: They said I was lying in an email about a defective item & then ignored my response. Poor customer service speaks wonders - I wouldn’t buy from them.

Jen Woloski: Great little pet boutique shop, they had a little bit of everything for your furry friends

Lucy Gregory: Love this store!! The staff are incredibly helpful and remember my dogs name from the first time I mentioned it before even picking her up. I always feel so welcome and they’ve been so sweet with my dog when she’s nervous about being in the store. They are very supportive of female owned, BIPOC owned, companies and so you know that the money you’re spending goes to multiple small businesses, which feels great! Love them.

Kyle Legare: Hands down my favourite pet store in Vancouver.Great staff and they always have the best accessories to outfit your dog with.After a few trips you'll start to notice their gear on so many different pooches in Mt Pleasant.Attached is my dog rocking her multi-coloured harness from Good Boy Collective

Henry Truong: Great selection of modern dog supplies to spoil your pup.

PJ Sidhu: The staff is knowledgeable and so friendly! The overall store aesthetic is adorable and the store is very clean. The products are all very good quality and I have a great appreciation for the all-natural aspect of the treats and food.

Hannah H: Ordered online for pick up in store - easy transaction and 2 very friendly staff working that day compared to a couple other times I've been there where they were not as welcoming. Got my dog a long line from the Good Boy collection, love it so far!

Grace Xiao: My dog will love it.

Hong Nguyen: I had the best experience with my online order a few months back. I had an issue with my order and needed to get it corrected and the communication great. Dayandra was empathetic to my situation and provided a quick answers to my questions. They carry quality products and have fantastic service. Would highly recommend anyone to purchase from them!

Nicola Kong: The best dog shop in Vancouver! The shop is so lovely, all the products are so unique and adorable, and the staff is so welcoming and kind!Since moving out of Vancouver, we don’t have the opportunity to come in as much and I’ve been using their online shop more and more, and they’re so great even there! Quick and efficient getting our products mailed!Highly recommend both their in store and online shop! 5 stars!

Weber Chen: bring our first corgi puppy Toffy there today for helping us putting a harness for our puppy! Great Customer Service and lots of good toys and supplies! My wife and I will definitely come back more often!

Adrienne Rademaker: My favourite pet store. They have the cutest pet supplies, and bulk treats/food. Great customer service!

Lori Lourens (Lori.L): Wow! Super cute store and great quality items. The washable leashes are amazing! The girls at the store were kind and patient as I asked a lot of questions.Lol. I met the owner and she was delightful and accommodating. This is my new go to dog supply store.

Joel Hansen: Amazing shop and staff! The shop is a nice change from the all too familiar big box/chain pet stores, in an area of town that calls for it. Whether it be product knowledge while in to make a purchase, or just saying hi to your dog because you've been dragged in by leash. I've taken my parents in to shop while in town from out of province for their dog, as well as friends, and would recommend to any one who cares about their dog and wants to treat them as such!

Max Chesnut: If I could give 0 stars I would.My partner and I ordered a dog bed online for pick up in store around the end of November/beginning of December 2021. The bed was shipped to us by mistake and we received it on December 12th. We opened the packaging and realized the bed was too small for our dog. The very next day of receiving the bed we called the store and asked if it was okay to exchange the bed for a larger size. The woman on the phone said no problem and to come in “any time” never specifying a return policy for this exchange. On January 4th 2022 we did just that. When we walked in and explained our situation, the woman said that the bed “appeared to be used” before she had even looked at it or opened the packaging up. She then explained that their return policy is one week after purchase. When we tried explaining that we had called previously and spoken to someone who told us to bring it in ANY TIME and never told us anything about their return policy over the phone, she rudely interrupted us and told us that she “didn’t need our attitude” and that if we would “just let her finish” she would make an “exception” to the return policy after she realized the bed had in fact NOT been used. In our conversation with her we were not being rude or confrontational, in fact SHE was the one being rude and interrupting us when we were trying to explain our situation. After, she made an “exception” and gave us a gift card for the amount of the bed saying that the larger size won’t be available until February, which we were already aware of and totally fine with. When providing the return receipt she intentionally folded it up many times and sent us on our way. Once we got to our car flabbergasted by our interaction with her, we looked at the receipt and saw in big letters “RETURN POLICY **HOLIDAY EXTENSION: Gifts can be exchanged until JAN 4th 2022**” We feel that her attitude was extremely unnecessary, unprofessional, and hostile; especially since we were allowed to return the item with their holiday extension still in place. We didn’t even want a refund, we wanted to spend even more money on the larger size. From this experience we will never recommend Good Boy Collective to anyone again and will never return back to the store due to poor customer service, over priced items, and their lack of clear communication with customers.The reason we waited so long to write this review is because we feared retaliation, and unfortunately needed to use the gift card. The bed we wanted is still not in stock.

Laura Trivett: Cute, good quality stuff in this shop! Staff were super friendly and helpful. Will be back for sure!

Julia Cristofaro: My husband and I have been coming to good boy since we got our puppy in August 2021. After our recent visit, we will no longer return due to an extremely rude staff member. Other reviews seem to write similar comments of a very unwelcoming atmosphere. Products are alright but selection is limited and marked up like crazy! We were willing to spend the money and support a small business, but being verbally attacked by a staff member is where we draw the line.

Ryan Fong: Good products, extremely high markups. Customer service and care should be improved. Would not advise to visit business as there are other nearby options which are superior

Brenda Reid: Absolutely the best pet supply store I have had the pleasure of shopping at! Friendly and knowledgeable staff (thank you Kat and Blake) who went out of their way to help me fit the right harness for my dog, answer all of my questions and suggest quality products. They were even able to help me obtain a refund when my pup damaged an item that we had purchased. I was so pleased with all of my purchases and will definitely be buying all of my pet needs there.

Jay k: This place is super good. Highly recommended 😊

kawaii hatchiko: Nice selection, friendly and knowledgeable staff. They have promotions with most of their branded dog food which is what I like. Example buy 7 get the eighth free. They have natural pet chews. Pictured below is rabbits feet. Please dress warning as you may need to wait outside if they are over crowded.

Jill Grisdale: My order. Same in 2 days. Great service!

Valerie Russell: Great shop- it might be small but it is packed with great quality selection and has very friendly staff.

Jake Giammarino: Love this place

Princess Peach: Wonderful customer service, they have a great selection of harnesses, leashes and sweaters/jackets. They keep well stocked up on their food and have good quality treats and supplements. Highly recommend, worth going out of your way for!

Jen S: Wow!! This store is the best!! The customer service is incrediable, I live in the Fraser Valley and they've specail ordered me items and ship them out right to my work or home... their shipping program is so great😃😃 Specail shout out too Bree!!😃😃

Eve Comer: BEST pet store in Vancouver! Such friendly and helpful staff. They helped my dog fit a harness and really took the time to assist. This is what customer service is all about. Support local!!

Andy Schichter: Exceptional staff and customer service. Also our dog’s favourite store and he has discerning taste!

Sigourney Russell: Best place to take our reactive pooch for his nails! Very knowledgeable staff and amazing goodies in the shop!

Anne-Marie Connor: Helpful, informed, empathetic staff and amazing selection of toys, food, treats and supplies. Independent too!

Rylen Moore: The staff here are really wonderful people to work with and talk to. So stoked they carry raw food and are very knowledgeable about brands, how to get the best bang for your buck, etc. Always happy to come by and bring our dogs with us. Thanks Discover Dogs!

M & K: So helpful and friendly - spent a lot of time with my pup getting the best harness for his body shape. Really know their stuff and puppy can't wait to go back!

Andrea Fernandez: Called to enquire about the single employee nail trim option that was offered before covid (slightly cheaper). Was told it's still offered on a dog-by-dog case but not listed online. We have been bringing our dog Mylo to see Kat for his nail trims for years and always did the single employee option. The employee on the phone then promptly changed their mind and told me it is actually not offered at all. I feel confident with my dog's history of coming to Discover, he would be perfect with us coming in; Kat even asked us last time if we would be coming in with him for his trim which is how I realized this options was available once again.Unsure of why the employee changed their mind on the phone; guess this is just a special option that only preferred customers get?

Jonathan M: The staff were so helpful, and helped me pick out some great items and treats for my pup. Everything I've bought from here my dog loves. She especially loves the chewable soft wood! Highly recommend stopping by and checking out their goods!

Ali kovach: Discover Dogs has a great selection of high quality dog gear that’s hard to find elsewhere.

K Yuen (Karin Strife): We love coming here with our pups. They carry a great selection of dog and cat food, and our two boys love the chews they have here, especially the beef windpipes and horns.

Mairi Cote: What an absolutely amazing place. The people who work here, the items available, the positive atmosphere - my pup Hermes and I both LOVE getting to visit. Thank you for calming down my sweet boy, and helping me learn how to best take care of him!

Kay Jeh: Best pet store in the Lower Mainland. Super friendly and knowledgeable staff and great selection of high quality products. Can’t recommend enough!

Rachel Gadd: They're the only place in Vancouver that sells urinary cat food

leah polyhronopoulos: Great experience! Very knowledgeable staff and are so kind and helpful. Thank you Sharon.

Gavrieal Magdalena: A really nice and well stocked neighbourhood pet shop, the owners are great and good with taking special and costume orders.

Valerie Russell: They may be small but their selection is very good. The staff are always very helpful and know their stuff.

Tom Kane: Love this place, very friendly owner and their prices are reasonable

nuvochic: Great customer service and hood vibe! Happy this store is also beside my favorite groomer!!

Erner Werkhardt: Sharon is such a lovely cheerful person. She always goes over and above, something you rarely find these days.

Nick Luzie: Great place for healthy pet food choices, and very knowledgeable. They order our dog food for us that we can't get anywhere locally, and they store it in their freezers so we don't have to load up our freezer at home - we can just go pick up another bag when we run out! Also one of our elderly dogs had itchy sores all over his body for at least a year and we'd been to multiple different vets many times, no one could help him - we were considering putting him down because his quality of life was so bad with all of the scratching and biting his own skin! He had to wear a cone 24 hours a day which was making him miserable. The owner recommended a diet change because her cat had a similar issue, and about a month later almost all of his sores were gone! This was about a year ago, and he's almost perfect now - we're still trying to figure out the last bit (he still scratches/chews once in a while), but with regular baths and his current diet he's doing great and 1000% happier - no more cone! They figured out what 3 different vets couldn't figure out. I highly recommend their store, lots of great choices and very nice people - they clearly love animals and that's why they're doing what they do.

Mark Grimsrud: Great customer service!

ronalexander30: Went to purchase an advertised item, and the lady would not honor the price on google.ca shopping.ORIJEN Small Breed Dog Food 1.8kg. They wanted $29.99Why do you even advertise this if you don’t honour it?

Taylor Holt: The owner is always nice when I visit to get bones for my dog, offering suggestions for food and nutritional supplements. I wish they were more consistent with their hours as I will often go by in the morning when they're supposed to open and no one will have arrived to open the shop up.

CatQuinnYoga: Great little family owned pet supply shop that will order in what you need! Very friendly owners and great prices

john ozevin: Great shops for cats and dogsHighly recommended.(Please change your Sunday hours Last Sunday wasn't openThx )

Bruce P: Nice clean shop. Friendly staff.

Revel Chaos: Lady at the counter talks too much😱 and asks a lot of questions concerning pet parenting 😢.oops. Visited only once and not planning to go back anytime.🤷What I feed my dog and why, it is something i will discuss with my Vet🚑, not a store person, even if she is from pet food store.🐕🐕Also she talked about omnivores and carnivores, explaining the difference.🤔 Why? NO REASON at all! I never asked what she feeds her cat and why yet she dares to ask me why am I reducing my dog's meat portion. Phew 🙄Few minutes in the store made me feel dizzy🤯. I walked out.😅Wondering did she assume a East Indian won't know about carnivores or omnivores? 😷Vent is over.bye

Matthew Burke: Super friendly service! And lots of great deals! It's a small shop, but worth checking out for sure!

Eternal Atheist: My dog hates this place.....and everyone knows that God loves a Terrier...so there must be a reason!!

pipsqueak pups: Love the meatballs!

Adriana Van Leeuwen: I've been shopping here for ten years and I love this place a lot. I'm so grateful to them for their wide selection of raw and grain-free foods, and their standing-order system: if they don't have a product that fits well with the store's theme, chances are they'll stock it for you if you ask, and you can have them set aside certain products for you to pick up on a set schedule so you never have to worry about them being out of something you need (outside of factory-side shortages, anyway). They're friendly, knowledgeable, and there's a sweet little loyalty system where you get $10 off every $200 or so you spend, just to go that extra mile.They're the best.

R R: Great store the owners and staff are very knowledgeable, prices are very good. I'm very happy to have this as my raw food store.

Amy Peck: We have had a very negative experience with this groomer. We took our dog in in early December to be groomed and he had some ticks in his fur that we were unaware of. They asked us to come and pick him up about 30 minutes into the appointment, which was fine and completely understandable. They had washed his coat but done nothing else and he came out soaking wet. They charged me $105.31 for this "service". I was embarrassed and apologetic about the ticks so I paid it without question and even left a tip. The following week I called to rebook his appointment for Jan. 20 to give us plenty of time to resolve his tick issues. My husband went to drop him off today in the middle of a work day and they did not have his appointment in the schedule and could not accommodate him. Mistakes happen but the combination of price gouging for a mostly incomplete service in difficult circumstances then not rebooking him properly has meant a lot of disruption and wasted expense. Groomers are hard to find in this city but we will definitely be going elsewhere.

Olga Milman: Great spa and day care. My dog enjoys it. I love that I can pick at that my dog is doing at any time through the window, unlike other day cares that are completely blocked from the eyes of the pet parent and who knows what is happening there. They are also doing some dog training during the stay at the day care.

Joey northstar: Went there to get all my packs nails trimmed they were very friendly and efficient

Olivia Oberholster: The Pet Shop Club has exceeded my expectations - they were not only very well acquainted with best-practices in the boarding and animal care business, but they are also compassionate and professional. The Pet Shop was able to accommodate our needs and took excellent care of our puppy, treating him as their own, and giving him the opportunity to socialize with other dogs safely and happily. I am so glad to say that The Pet Shop is a wonderful and accessible option for dog boarding in the Vancouver area, and considering how they go above and beyond, they outshine the competition!

Dan Robinson: Very nice staff committed to excellent service!

Jeremy Hilton: My 90lb Great Pyrenees is not a fan of grooming, but we have been to PSC many times and she now has no problem walking into this shop and is super happy when she leaves. They do a fantastic natural cut and clean up for her. She smells amazing without being overpowering. The part I like the most is that my dog is never kennelled after the cut. They also have a doggy day care on site that looks like great fun (we’ve never tried it).The space is clean, organized, and well maintained, and the staff are very friendly and competent. They have an effective booking system that reminds you of the appointment without being annoying. Both my dog and I highly recommend The Pet Shop Club!

maryam ch: I would not recommend this place. It's overpriced and the groomers do a bad job. I am very unhappy with the grooming. I showed a picture of another toy poodle to the groomer and I specifically said "keep the face fluffy, just trim a little around the face". She completely cut everything short and made her face look flat. On top of that they charged me an extra $30 for de-matting but yet they had shaved her paws which was the only place that was matted. So I don't understand why they charged extra if they shaved the matted area. Total price was $158 for a very very bad hair cut that is absolutely not what I had discussed with the groomer. They gave me a $20 discount to "make up for it". I love my puppy more than anything but this haircut is horrendous.On top of the horrible grooming job, there was a cut (scab) on one of her nipples. It was heartbreaking to see that. I don't understand why the groomer needed to get that close to her nipple. The place is over priced and the groomers are just not good.I am convinced that all the good reviewed are for daycare services and not grooming.

Maral Artang: Service here is incredible - Karla is always so pleasant on the the phone and in person. Our Groomer Kaori T is so sweet and gentle towards my dog and does a fantastic job on her Asian style cut. Highly recommend this place if you're looking to spoil your fur baby.

Lisa Ridgedale: I have been using Pet Shop Club home boarding since our beloved Benicio was a puppy. I trust them fully and I know he always receives the best care and attention. In fact, they seem to be genuinely happy and excited when I have to leave town so they can have Benicio for a few days! I always know he is safe and happy and I receive thoughtful reports and photos of his time spent with his caregiver. Whenever we pull up at the Pet Shop Club, whether it is for a grooming appointment, day care or to drop him off for a few days, he bounds happily towards the door and is so excited to see everyone, which tells me he is happy and being cared for at the highest level. Benicio loves the Pet Shop Club and so do I for their level of service, professionalism and the fact that they all truly love Benicio!

Calla Desiree: They are the ABSOLUTE BEST and really care for my baby. I enjoy watching the stories of my puppy and the other dogs playing on Instagram. They are so knowledgeable and kind as well. I wholeheartedly trust them and recommend them. Thanks so much, Pet Shop Club!

S White: Corkie attended Kindergarten for six weeks last summer. He is my sweet little angel but he was just so timid. The staff at The Pet Shop Club worked with him and helped so much with his confidence. He now goes to daycare and he is totally comfortable playing with the other dogs. They also did a lot of training with him, which was super helpful. He loves the staff there and now hates to leave!

Bonnie Yang: Puppy Play class in the evenings is great for puppies under 6 months to get used to other dogs. They separate high energy and shy dogs so no one gets overwhelmed!

Jenn Campbell: I took my dog here for teeth cleaning. We had adopted her a few months ago and her teeth were horrible with lots of tartar build up. She is a quite an anxious dog and I was worried how uncooperative she is about people looking at her teeth. The groomers here did a wonderful job! Her teeth look beautiful. The staff were all very friendly and seemed good with our dog. Our dog was definitely excited to go home but wasn't nearly as upset as I was expecting. It was a very good experience and worth the money. I would highly recommend going here.

K L: They are so professional and kind.

Georganne Oldham: Love these folks! They take their jobs seriously when it comes to taking care of our precious pets. And they make it totally fun for the pups!

Lauren Tekano: My little pup absolutely loves coming to the Pet Shop Club for daycare! When we are approaching the store he wags his tail like crazy and can't wait to go in and play! The staff are very attentive and accommodating to him, and I always feel safe leaving Westley in their care. As I am writing this review, he is there right now enjoying time with his friends :)

Stephanie Hernandez: Positive:Professionalism,Quality,Reliability,Responsiveness,ValueAmazing place, the staff is super friendly and they always take care of my baby. the price seems fair to me for the care they give to my dog. I highly recommend here. 😊

Rose M: DO NOT take your dog here if you love him/her. Most of the good reviews are FROM STAFF and OWNERS. They OVERPRICE, are TRAUMATIZING to the animal, have ZERO communication and experience. I gave these guys two chances and both times my puppy came back crying with blood patches here and there from harsh conduct and cuts from poor experience. 😭😭😭 they are horrible

Bixie Cribs: The best groomers in the city. They are truly artists. We have tried to save money by going to cheaper groomers or even grooming at home. Both alternatives were false economy.With other groomers, the cut does not last as long because it grows back unevenly and looks messy after a couple months.Grooming at home was its own unique nightmare, where I came to appreciate just how difficult grooming is.Pet Shop Club costs a bit more, but the cut is long-lasting because they do such an impeccable job. The hair grows back beautifully and our dog looks handsome right until his next cut.The groomers are very confident and understand how to handle challenging behaviours such as with our dog, who becomes anxious and aggressive around groomers. Somehow, they can still get the job done, and very well.

JT: Called beginning of December asking how much for full groom for my 20lb puppy and they said $75 for junior, $10 more for senior groomer. The following week I booked him an appt and went in the next day (there was a last minute cancellation). Charged me $115 when I picked him up. Inquired about this difference, guess there was a miscommunication from whoever was answering calls that day....No problem, don’t mind paying a premium for a good job but when I went home I noticed around his butt was uneven, one armpit was weirdly shaved, his balls were red, they didn’t finish trimming his tail, they didn’t finish his back legs, etc.Also the owner called me giving me a 20 min. warning before he would be done, but then when I got there 20 min. later they said they didn’t finish and it’s not perfect because he wouldn’t stand still...I thought it was odd how they said it would take 2-2.5 hrs, but they only ended up spending 2 hrs on him (most places a full groom takes 3+ hrs).Guess they don’t know how to groom or work with puppies or any dogs that move because the owner told me how 2 groomers had to work on my 6 month old puppy because he kept moving.The owner also recommended I get him a trainer lol. I thought it was a groomer’s job to know how to work with dogs/puppies. If my puppy stood still like a stuffed animal, why do I need to pay $100+ for a groomer...?When I brought him in to fix his cut, the junior groomer said Jenny did his body (a person specializing in “Canadian grooming” which is basically clippers per their website). That’s disappointing since the only reason why I came to this place was because I wanted Japanese-style scissor cutting and finishing.But what’s most alarming is that I could hear my puppy yelp and whine through the doors when they were fixing his cut.

Anthea Williams: The best of animal lovers. Great price point, quality food, and lovely staff. Highly recommend, better than any big box store!

Angela L: Love this local business :) they have a great selection of both wet, dry, and raw foods for your fur babies. Staffs are always friendly and helpful and we love the adorable store cats! Our pup loves this place and always pull in for a treat and say hi to the cats!

Carol Ferraz (Carol): Honestly a bit surprised. I live close by and just now knew about the store. Great products and toys

Alex Roden: Fabulous local pet store

Miko Philip: After using the customer parking lot at the back of long live cats and dogs, I was berated by the new owner as he did not believe that I’d just in been in store. I had $100 of dog food in the back seat of my car which he demanded to see as proof of my patronage to validate my use of the parking space. Even though I work in the neighborhood, I’d rather save myself from dealing with him again by shopping elsewhere.

Dominik Plempe: Good place and helpful staff. Great selection of everything! Big selection of raw food in the back fridges.

Jam Bear Glass: Great service

一。一Kyra。: Called and tried to get them to order dog food in for me the first time no one wrote it down the second time no one wrote it down I called the store maybe 5 different times they just don’t answer their phone so after a month I went in and asked about it the girl behind the counter didn’t seem to really care and just told me they didn’t have it so if I were you I wouldn’t come here especially if you want something special ordered

Denise marier: Great selection of cat food..great staff

Brigette Laird: Great selections

Mark Welsh: Charming local pet food store with knowledgeable, friendly staff. Love the shop cats!

Me_n_12_paws: My first visit was good so I gave it 4 stars. My second visit not as pleasant. The two girls there were not welcoming and also a bit cold when I asked questions about dog supplements. I still ended up buying because my senior dog needs it. I have to take a star off my rating this time.

Phil Bo: Extremely friendly and knowledgeable staff helps me give the best care and life to my furry babies! 10/10!

Shane: Small, quaint and local! With two furry four legged greeters roaming the store!

Cail Smith: This is my local and great independent pet store. Has food, treats, toys and accessories. Staff are knowledgeable and friendly. Also, there are shop cats!

Melanie May: My chihuahua loves almost all treats here, especially the pig snouts. Affordable and friendly staff.

Erica Huang: Had a variety of pet supplies. I got some cute cat toys and some dog treats there. Great customer service! Very helpful and recommended dog treats I was looking for.

Hollis Schmidt: Great selection of quality food! Wish there were more sales like Mr. Pet's though.

Trona Garvie: Great place for cool snacks!

Carolyn T.: Great selection for a small store. Always helpful and friendly!

michael sum: Not a bad location. Lots of parking. Selection of toys and collars is not the biggest. Food selection is good. Customer service is excellent!! Overall an ok/decent place for all your pet necessities.

Linda Shaw: Always friendly, helpful, and lots of coupons to earn!!

Christopher Hilton: Staff there are always knowledgeable and friendly.

Michael Strickland: Professional staff and good selection

Martin Rimorin: 10/10 for Emma!Gave me a bag and was supa friendly

CK: 2023 April 16th Sunday morning, I encountered a male staff in red T-Shirt wearing glasses here, he probably hates working here.I made purchase to get a 4000 points promotion, which did not go through, so I sat in my car and made sure the promotion is successfully activated. Then I came back in 5 minutes and asked if the earlier cashier can help with return and buy again, I wasn’t even asking him, this red T-shirt guy just came over from the next counter and interrupted, he refused to give it a try and insisted I should call the online customer service, not the store. He is so sure he is right, very rude and unhelpful.This isn’t the first time I am annoyed by the staff in this store, as I live close and buy pet food from here mostly. A lady worked at the live animal section was rude almost every time I needed help from her, I saw upset reviews about her from other people, recently don’t see her anymore.Plus some cashiers might do better if they do not deal with customers at the store front. Staff working here seems change quite frequently, as a loyal customer, it’s really depending on your luck the day you visit.Of course I’ve met good and helpful people here as well, but overall, my suggestion is to improve the hiring criteria.

Nancy Draper: I brought my border collie in to this location to be groomed, and can't say enough good things about Marcelle. She did a fantastic job - the best of anyone we've had groom our dog. This was our first visit to PetSmart for grooming, and we will definitely be back. We hope Marcelle is still there next time we want to bring our dog in. She was friendly, kind to our dog, and again, did a stellar job of the grooming.

Fawn Leviathan Auger: Good for dining rat supplies.

imran hakamali: Great customer service. Sometime the product is out of stock! :(

Consuelo Sepúlveda: Very friendly and professional staff . My dog loves going there !! Thats the best review for me :)

M BaHubaishi: A very helpful team!

Michael Matthews: We Took our dog Emma to the groomers for the time at pet smart apart from the gentleman at the front not saying hello how are you (Basic greeting)We have a awesome experience Emma was quite matted and they gave her a really nice short cut.We was in at 10.30 out by 12.00am!!We will be back

Prascillia Das: Some of the staff their are rude and ignorant but other then that it's a great pet smart

Raveen Singh:

Janet Del Rosario: Staff are friendly..

Randal Chin: Has the best selection of cat food I've seen so far in Vancouver. The area where they have cats for adoption looks appealing.

Danika Cahill: Big selection of pet supplies! I feel bothered at the live animals these stores have. I cried the first time I went to PetSmart a few months ago because I was so shocked to see animals in cages.

Don Andrews: Great store!

Betty Carter: Great place and love taking my dog in side

Alex Georgeson: The staff could be a little more enthused too help.