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1. Cantu Bathrooms & Hardware Ltd - Richmond
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5
68 reviews
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Address: 8351 Ontario St, Vancouver, BC V5X 3E8, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-688-1252
Business type: Hardware store
Abbas Bordian: I had a warranty case for a part and contacted Cantu. I was connected to Max, at customer service and he made the experience for me very professional and smooth.Thanks Max for your great customer service support, it’s highly appreciated, in my opinion you’re a valuable asset for Cantu business.
Elizabeth Ren: I contacted Maxwell at Cantu Bathrooms & Hardware Ltd for a product issue. He is very nice and so quick in response. He has very good knowlege about their products. It is one of the best customer service I have had. I really think Cantu Bathrooms & Hardware Ltd is a good place to shop.
Christine Walker: Very large store with lots of beautiful plumbing supplies.
Robert Wahl: We ordered everything for our new master bathroom from Cantu. The staff is extremely helpful, and their after-sales support has been excellent. We had a minor problem with the toilet after the 1-year warranty expired. Cantu went to bat for me with their supplier and secured a free replacement part, for which I'm very grateful.
J Lang: Came here to pick up an item on order. The customer service was very good. I was in and out within 10 minutes with no hassle. The store was very clean and well maintained. Beautiful display of fixtures throughout the store.
Saeed Estaki: They have amazing showroom and you can find almost any plumbing fixture brand. Nice staff.
Su Alice Wang: Customer service at Cantu Bathrooms is 5/5 stars!My bathroom shower facet was not working and I called multiple plumbers throughout Vancouver to try to fix it. However, not one could help me because I couldn't find brand label. I finally found through my building engineer that Cantu Bathrooms was the original company that installed it over 5 years ago. At that point I didn't even know what I was trying to ask Cantu to help me with.As soon as Scott picked up the phone, he alleviated all my worries. He told me the brand of the faucet, the contact info for the manufacturer, what to say to the manufacturer to initiate the warranty process to obtain the parts, detailed installation instructions and questions I could sent to my plumber to help diagnose and fix the facet when I obtain the parts. Scott even followed up with me more than 2 months later asking if I fixed the faucet! My plumber did fix it :) All of this and I didn't even step into the shop!I can truly say that the customer service at Cantu Bathrooms & Hardware Ltd is the best I have ever encountered in my life! Thank you so much Scott!
mohamud kassam: I had an issue with a Toto part that I had bought at Cantu Bathroom and Maxwell assisted me to get the warranty claim and delivered the replacement part, as soon as it was available. Whilst, waiting for the part, Maxwell kept me updated with the progress and once the Toto part was available, advised with pick up options.It was a pleasure to deal with Maxwell, a polite, well spoken individual, that treats his clients with utmost professionalism and genuine care.M. Kassam
Jan Kainer: I recently went to their beautiful showroom to see if I could find some porcelain hot/cold replacement buttons. The staff person looked in the back and quickly came out with exactly what I was looking for. He didn't charge me at all because they were just "extras". I'm impressed.
Jenna Redding: After working with other bathroom supply businesses, the level of competency, professionalism, honesty, creativity and support by Cantu stands out as exemplar. I had some tricky requirements for my design, and they offered clever, attractive, workable solutions. I love my new bathroom, and I can't thank Simone at Cantu enough for her patience and care.
Scott Stelmaschuk: Cantu had access to the parts I needed, and the staff (especially Maxwell) we’re exceptionally helpful in helping me find the right pieces and getting them to me in a prompt manner.Highly recommend!
Mengni: Athena Thompson is just great kind and so sweet.
Laura Boyd: A big thank you to Maxwell and the Cantu team for looking after us! We had purchased a new home package in 2014. One of the shower systems was failing and our designer from Korr Design reached out to Cantu to see what we could do. Maxwelll was on it! Cantu replaced the part and we are installing it today. Fantastic customer service!We are more than grateful!! Laura and Frank
Lydia Bellan: Excelent prompt service from Tabitha.design consultant
CS Heckhausen: Good morning Maxwell,thank you for your pleasant and efficient handling of the Jado replacement diverter, including the ‘goodwill gesture’ which we greatly appreciate.The diverter has been installed and everything works beautifully. What a relief!Have a relaxing weekend.Siegfried + Carin
C. Henning: Fantastic experience (thx M)! They didn’t give up till I was happy! Fantastic customer service.
Gail McBride: The Customer Service Dept at Cantu is excellent. There was a problem with our bathroom faucet handles and Cantu came to the rescue. Max and Scott in Customer Service helped solve the problem. Max was my main contact and and his customer orientation, follow-through and communication was clear, concise and very professional. He was very responsive and on top of things and even contacted the faucet representatives to enable us to get the replacement under warranty. I think Max went above and beyond. Thanks so much to the Cantu team!
L Lei: I walked into Cantu on Marine Drive and Ontario in Vancouver, hoping to find a replacement of my Riobel shower handle. Although Cantu does not carry this brand, but Jeff at the front desk was extremely helpful in explaining various options, which was very informative for a homeowner who does not know much about plumbing. Taking his first advice, I was able to obtain a replacement part directly from Riobel as it is under lifetime warranty. Cantu is now in my bookmark for my next home project.
Willem Willemse: I would like to thank Maxwell Azuma from Cantu Bathrooms for his fast and friendly service. Well done.
Bryant Kaye: Want to thank Scott for his amazing and prompt customer service. He went above and beyond to help find a unique part for a product that was no longer in production. Thanks again Scott for the help!
Brett Garnett: Maxwell Azuma at Cantu went above and beyond in providing exceptional service and follow up for our bathroom renovation needs. As a business owner this type of service is rare these days. Wouldn't hesitate to recommend Cantu and Max.
2. KOHLER Signature Store by EMCO Corporation - Vancouver
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5
37 reviews
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Address: 1606 W Broadway, Vancouver, BC V6J 1X6, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-901-0088
Business type: Bathroom remodeler
k's: The website is beyond confusing and the pricing is misleading as every single piece is sold separately, even though displayed as one.After fighting with the website and trying to get an order together I ended up having to order at the store, the combinations you need with fixtures and valves is extremely confusing.Spent close to 4k on bathroom fixtures and received some of the most underwhelming customer service in a long time. The staff at the store seem to have absolute zero interest in helping you, nobody even approached me in the store.After finally placing the order I was then told my stuff would take 6 weeks to arrive. I had to call back every time, the person who took my order allegedly left the company and nobody took over my file, nobody called even though parts of my order where ready for pickup.I hope the quality will be at least decent as so far the experience has not been worth the premium Kohler is charging.I would not recommend the Kohler signature store to anyone
Isa Care: HORRIBLE customer service. Don't even bother going there. Save your time.
Jedidiah Chu: Great location!
tomoyuki hasebe: Good
Wenceslas Oswald: Unfortunately you can't give a minus rating or a complete zero. I will definitely not be referring any kohler products after this experience. All I needed to do is change my toilet seat cover . But the kohler bowl that I had made it inaccessible to reach the screw below and I could not unscrew one of the bolts. I ended up buying over $100 worth of tools to dislodge this screw and it still wouldn't come out. After all the frustrations I called kohler customer service. They advised me to purchase one of their kits online and could not guarantee it would work. They could not provide me with a technician and informed me I would have to hire one at my own cost. And they could not find my toilet bowl model although it said kohler all over it and all the numbers I provided them. And the toilet seat I bought from emco could not be opened to confirm that it would work with my bowl. So I had to hire a plumber to come have a look. All that just to change a toilet seat which would have been easy with any other regular toilet bowl. I just wrote this review so that hopefully no one else buys a kohler toilet bowl and goes through the same frustrations I experienced. For the price point they sell this at stay away!!! It cost me $600 in the end to change a toilet seat!!! KOHLER your product is horrible and your customer service is even WORST!!
maja jensen: I popped in to have a look after an appointment nearby- we need a new toilet and eventually, need to refit our bathroom(s)When got there, someone I assume to be the Kohler brand manager (?) was tearing an absolute strip out of the female store manager (?), for having a “disgusting” planters/front entrance and so forth. While the entrance wasn’t perfect, his vulgar display was far worse. What an awful person, I can’t believe people are treated like that at a workplace…in public no less!Anyway went in and a sales associate helped me figure some things out, she was great …but good grief I don’t want to support that abuse. Seriously.
Adrian Mak: Because I want it all
Danya Hrynchuk: not bad!
Marla Inducil: Although Kohler has good products the customer service for this Vancouver store is so bad . We started renovating our bathroom Jan 2022. It's now August and despite several emails and calls they do not update customers when the orders arrive. It takes 8 months to get orders completed really? You would need to be so ever patient with their service as they do not update customers and you will find yourself having to call them incessantly for follow up. I give them a -1 star for poor customer service
Armando Sardegna: Excellent service.
Carson Sedun: We walked in and had our entire bathroom picked out in literally an hour! Stress relieving option compared to trying to individually source a bunch of random bathroom items. The designer helped us big time and later came to our townhouse to ensure we had all the right stuff. Excellent experience!
Chantalle Jack: A huge thank you to Star for her patience, help and problem solving. I came in looking for a replacement detergent bottle and though the store doesn't really supply parts, Star was able to find a spare bottle. I had to return the next day as the bottle didn't seem to fit my Kohler dispenser. Star spent the time to examine the issue and figured out that the previous bottle neck had snapped off into the dispenser and that the bottle provided was correct. Stellar service and I was dealt with professionally and provided many options for my problem.
Fagun Jain: Amazing service and quality of products at the store! The store manager Nimrat was really helpful and kind. She helped finding the right stuff for the renovation at my place.
Simon: ***BUYER BEWARE!!!*** I have never experienced such horrible business practices.The Good: Kohler products are good quality and decent price, and previous experience with the store had been good.The Bad: But this has changed recently with new staff and new policy.As part of my renovation project ( faucet / sink / kitchen ), my interior designer recommended a Kohler Shower Trim. The trim valve (the rough-in piece) is sold separately so the Kohler staff recommended one to me to go with the trim. But a mistake was made and the staff entered the wrong model in my order. By the time my plumber told me the two parts don't actually fit each other, I tried to return the incorrect product but their new policies stopped me. In particular, they:1) Do NOT accept returns that are open box (how can I find out the two pieces don't fit each other without opening the box?)2) Do NOT accept returns past 60 days from the date of the order (warning: it is NOT from the date from delivery of item)The new store manager (Nimrat Pahwa) was not willing to take responsibility for a mistake that they made and insisted it was the responsibility of the customer to check that the parts that I order are fitting.I relied on the expertise of a Kohler staff to select a fitting product for me, but in the end they are taking no responsibility for a mistake they clearly made. This had been a very frustrating and disappointing experience, especially from such a reputable name. I recommend staying away from this particular Kohler store and purchase from other Kohler retail stores that actually provide proper after-sales service.(Attached picture shows the condition of the unaccepted open box.)
Bruce Taylor: Good quality and service
Stephen Bennett: Always the best
Ying Keung: Positive:ProfessionalismGreat after sales services to help resolve any issues with parts which I had received but not yet installed. Special thanks to Sylvia. Without her help, my bathroom renovation project probably won't complete on time.
M W: I was impressed by Sylvia who found the right size and style sink for me at a big discount as compared to the Kohler online advertised price. Furthermore, she arranged for my worker to pick it up the next day.I would recommend this store to anyone who wants a cooperative professional that is able to search the market for what you need for your kitchen remodeling, best product with best price.
Clea Amundsen: I dealt with Cory during my recent renovations, and he went over and above what was required to help me find the products I needed at the price I wanted. I couldn't have been more impressed with the level of service I received. I would highly recommend the store, and Cory in particular.
Michelle Chudleigh: Sylvia saved our renovation! even living in the "new normal" she was able to secure the one and only bathroom sink left in North America and get it to us on time. Great experience!
Cher: Great service. Sylvia was so helpful and answered all of our questions. A place for contemporary, modern and trendy hardwares from kitchen, bathroom and powder room.
3. Fibretech Vancouver Design Centre - Vancouver
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5
26 reviews
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Address: 1375 Kingsway, Vancouver, BC V5V 3E3, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-507-2199
Business type: Plumbing supply store
Paul Donovan: Typically I will not do a review on any business, contractor or product for at least two years after the renovations / upgrades is passed because time is the best test. It is now over 2 years. Fibretech supplied us with exactly the toilet that we wanted and at a very competitive price. We looked far and wide and just by luck we dropped into this establishment and they had exactly what we were looking for and after over two years this toilet is a thing of beauty and still working like magic.
Vahid Rad: Great service I had a rush order and abhi made it happened with making couple of phone calls and I got my order less then 24 hours. Highly recommend
Caroline 29: I have been shopping at this location on and off for years. They have a great selection of sinks, tubs, showers, faucets and more. The staff are very helpful and will go out of their way to help you find what you’re looking for.
Robert C. Wisden: I am using my husbands account to write this review.The Fibretech store in Coquitlam is deceptive from the outside - inside is a big sales floor with alot of great products, many brands on site for customers to browse. The customer service is great (Sid was my go to expert). Sid walked me through the pros and cons of different shower kits that helped me greatly with narrowing down my choices. The pricing was very competitive and there was no pressure towards any particular brand. The product arrived as estimated. Faucets purchased at Fibretech as well. This will always be my "showroom" to visit going forward because it is convenient to my area, it has all the products/brands on hand to view and the service reps are extremely helpful. No waiting around. Highly recommend Fibretech.
dana param: i had a big project and used Fibertech for my pluming fixtures. I was lucky to deal with Gavy as my direct salesperson. He is very knowledgable and had advised me to choose the best products. He is very helpful and was always available to address all issues. He went above and beyond his duty to help me. Strongly recommend his service.
sally sin: Wonderful service by Gavy at Fibretech. I was looking for fixtures for bathroom Renovation. He helped me choose wisely with my purchases and was very patient whenever I had questions. Great Pricing and awesome customer service. Highly recommended!!!
asmir peresti: Really nice store with lots of options. Good customer service as well.
Mr Pro Plumbing & Heating ltd: My go to place for all my plumbing fixtures. I have been going here for years. Great service and amazing pricing.
MiMee Wong: Thanks for your quick reply, Gavy
Taha Rizwan: We worked with Manny Narang at Fibretech’s Vancouver location.Manny was extremely knowledgeable and helped guide us in picking the right products for our bathrooms and kitchen.He really went out of his way to find us savings, while ensuring the best quality product.I would recommend Manny and his great service to everyone. Thanks a lot Manny!
Peggy Yuan: good prices on various brands of good products. If you need anything, asking for Gavy who always offered the best product and was very helpful when you need him.
Alex Calderon: Very good prices on very good brands. They have everything you need and have a great return/warranty policy. I’d pick them before any other place in Vancouver.
Gagan Dhillon: Polite and efficient service.Just got back after having to return a tap. My fault as the fixtures were different once the plumber got the old one off. Everything was handled quickly and politely. They also gave me advice on fixtures that I would need for the plumber to finish the job. I called the plumber while in store to see if he needed it? Luckily he didn't but would have been another trip if he did. They even offered me coffee or water, I was only spending $50. Couldn't ask for more. Thanks Chaps!
R D: Worst customer service. I bought all my plumbing stuff from here. One of the shower had missing screws which they said they orderd. I called to check the status on the screw and reception didn't let me finish my conversation and just hung up on me. The rep we were dealing with would not bother picking up his phone since we already bought our stuff. They act all nice when they need your business.
Jaskaran Gill: Rajan helped us out picking out plumbing fixtures for our laneway house we built and I absolutely loved the selection they had. I would definitely recommend using them for your home.
Manii Dhillon: Best place for plumbing fixtures
tony liu: I am doing my bathroom renovation and bought all tubs and faucets at Fibretech. I deal with Francie and have the best Chinese customer services. I shopped around and had very competitive pricing on tub, Jacuzzi and Grohe faucets. They have rush for my customised Jacuzzi in 2 days.
Jag Gill: I've bought well over a hundred different items including sinks, tubs, showers, faucets and more from this fibretech location. The staff are very helpful and what they don't have in their extensive showroom, they have in their warehouse or can order for you. They have high quality products here with a wide selection as well as cheaper models they produce themselves. Whatever you're looking for this is a one stop shop for pretty much everything you need for plumbing fixtures. I recommend this store to anyone looking to renovate a single bathroom/kitchen all the way to someone building large new developments.
Jeevan Sohal: Ive dealt with Rajan at Fibretech. Good guy and takes care of everything for our homes
4. ROBINSON | Lighting & Bath Showroom - Vancouver
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4.9
108 reviews
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Address: 2285 Cambie St, Vancouver, BC V5Z 2T5, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-879-6847
Business type: Lighting store
4worldlovers: ROBINSON Lighting & Bath is a proudly Canadian retailer committed to providing top quality products for all your lighting, bathroom and kitchen needs. We operate a network of 32 retail and wholesale locations, including 11 full-service showrooms dedicated to the design-conscious consumer, designer, and custom home builder.
Bringing homes to life with top-quality lighting for your home is our passion. Our curated selection of lighting fixtures includes ceiling lights, wall lights, lamps, fans, recessed, track lighting options to suit every area of your home. We also offer exterior and outdoor lighting options to showcase the beauty of your home’s architecture. We are proud to be one of Canada’s most trusted lighting stores.
Turn your bathroom into an oasis. Our variety of bathroom sinks, bathroom vanities, faucets, showers, tubs and toilets, allow you to create the bathroom of your dreams. Sleek, smooth, and elegant options which suit any home and make your desired style a reality to enjoy.
Your kitchen is the heart of the home. ROBINSON Lighting & Bath makes it easy to design the kitchen of your dreams with our wide selection of premium kitchen fixtures. Stop into a showroom today to explore stunning faucets, sinks and kitchen accessories that will elevate your kitchen space.
A properly lit room creates a dramatic statement, cozy atmosphere, or functional working area. Visit our lighting stores in person, or browse online to shop our wide selection of premium quality lighting fixtures. Get ready to brighten up any room in your home with the proper lighting solution. Whether you’re looking for ceiling lights, wall lights, lamps, recessed lighting or even exterior lighting, we have a solution that will elevate your space.
![Shop Tom Dixon]()
Our showrooms allow you to explore, discover, and dream up the perfect bathroom for your home. Our wide selection of plumbing fixtures include beautiful faucets, sinks, toilets, showers, and tubs allowing you to design a bathroom that lets you unwind and enjoy. We also offer bathroom vanities, storage, and bathroom accessories that allow your bathroom to be as functional as it is beautiful.
![Shop Brizo]()
Give your kitchen the attention it deserves with premium faucets, sinks and kitchen accessories. There’s no reason to sacrifice style for functionality with our variety of high-quality brands and styles to choose from. Your kitchen is the heart of the home – make sure that you enjoy the time you spend in it with the best kitchen faucets and sinks on the market.
Bringing homes to life with top-quality lighting for your home is our passion. Our curated selection of lighting fixtures includes ceiling lights, wall lights, lamps, fans, recessed, track lighting options to suit every area of your home. We also offer exterior and outdoor lighting options to showcase the beauty of your home’s architecture. We are proud to be one of Canada’s most trusted lighting stores.
Turn your bathroom into an oasis. Our variety of bathroom sinks, bathroom vanities, faucets, showers, tubs and toilets, allow you to create the bathroom of your dreams. Sleek, smooth, and elegant options which suit any home and make your desired style a reality to enjoy.
Your kitchen is the heart of the home. ROBINSON Lighting & Bath makes it easy to design the kitchen of your dreams with our wide selection of premium kitchen fixtures. Stop into a showroom today to explore stunning faucets, sinks and kitchen accessories that will elevate your kitchen space.
A properly lit room creates a dramatic statement, cozy atmosphere, or functional working area. Visit our lighting stores in person, or browse online to shop our wide selection of premium quality lighting fixtures. Get ready to brighten up any room in your home with the proper lighting solution. Whether you’re looking for ceiling lights, wall lights, lamps, recessed lighting or even exterior lighting, we have a solution that will elevate your space.
Our showrooms allow you to explore, discover, and dream up the perfect bathroom for your home. Our wide selection of plumbing fixtures include beautiful faucets, sinks, toilets, showers, and tubs allowing you to design a bathroom that lets you unwind and enjoy. We also offer bathroom vanities, storage, and bathroom accessories that allow your bathroom to be as functional as it is beautiful.
Give your kitchen the attention it deserves with premium faucets, sinks and kitchen accessories. There’s no reason to sacrifice style for functionality with our variety of high-quality brands and styles to choose from. Your kitchen is the heart of the home – make sure that you enjoy the time you spend in it with the best kitchen faucets and sinks on the market.
Amir Rezvani: Fully renovated our house and used Robinson Lighting &Bath, such a great experience, beautiful selections with a high quality,Jun helped us through our entire project , he is a friendly gentleman who goes above and beyond who assists to get you the right selections,his knowledge, experience, taste and advices for choosing the right and appropriate light fixtures make your job super easy,Looking forward working with him again
Jessica Du: We have received excellent service from Olivia，We were looking for an discontinued bath product urgently cause the broken one was from the only bathroom we have，to order new parts gonna take 3-4 weeks，due to the urgency，Olivia took time to help us search and found another part which matches the discontinued one, we really appreciate her service and patience!
Ruth Tunney: Very disappointing experience. This might be a great store for interior designers to use as I assume they already know quite a lot about lighting and the look they are going for. However, for a customer with limited knowledge I found the store cluttered and the staff rude (with the exception of the person who tried to help us who was quite nice). They have very little in stock which means they need to order it in and it is then non returnable (with the exception of Canadian orders which have a 30 day return from date of purchase NOT date you receive item). They also seem to be commission based because we had a follow up question and we’re told we could wait for the salesperson originally helping us to “return from break”. My husband and I quickly left and went elsewhere to purchase lights. Would recommend this store only for generating ideas.
E G: Over the years we bought at the Cambie street store several times.Close to 5 years ago a set of under the counter lights with transformer.2 lights recently broke.Went to the store to buy new ones. Dealt with Alex. She checked, found my purchase and ordered the 2 lights under warranty. What a pleasant surprise. Alex pave an eta of 4 weeks for delivery. The lights arrived much sooner and are already mounted.Alex was an absolute pleasure to deal with. Friendly, fast, knows what she is doing. Bravo!
M N: Walked in March 3rd afternoon. For 15 mins, no greeting nor help. Bought it at canadian tire instead.
Enzo Design Build Inc.: We've had the pleasure of working with Amir Fard at Ba Robinson for the past 5 years and I can confidently say he is an amazing person to work with. Amir is not only professional and knowledgeable but also goes above and beyond to ensure the satisfaction of his clients. He is always available to answer any questions or concerns and takes the time to explain things in a way that is easy to understand. His ability to understand and meet the unique needs of his clients is truly impressive. It has been a pleasure working with Amir and I highly recommend him to anyone looking for exceptional service.
Devlin Fenton: A team of experts helped me when I had a horrible plumbing issue - great team behind the desks! Thank you paul
S Dot: I received great service from the staff here when looking for a replacement globe on a fixture in my home. Otherwise that have a wide array of high-end light, bathroom, and kitchen fixtures.
Jerry Thomas: The staff is very helpful and experienced.
Christine Matheson: We worked with Jun Chu throughout the construction of our new home. There weee many changes and complexities, Jun stated with it and didn’t skip a beat! I relied on him and everything went well. He was flexible, kind, creative when needed, and completely organized. Just what we needed. Thank you!
Anton Burdin: Excellent selection and good service, but it is very pricey.
Rand Vance: Ronnie at lighting excellent service highly recommended.
Jon Lazaro: We moved and had to get some new lights for our new place. Jun was very helpful and was able to help us find everything we needed. Great service!
arya 2288: I required an 18W, 12V bulb replacement and the gentleman at the front desk was super helpful. He quickly found out what I needed. Normally these bulbs were available at Home Depot, however because they have been phased out. I’m glad Robinson has an extensive inventory to carry such a niche item. Definitely the place to go if you require anything lighting. Note: they provide each contractor an undisclosed volume discount.
Selena McLeod: Incredibly disorganized service, and all interactions have been very disappointing. First experience I came into the store with a light in mind to purchase, and the store is nicely layed out with a greaty many options to look at, however no reps approached me to ask if I needed any assistance until the store was about to close. The rep that did eventually help me out put together my order but asked me to return the following day to pay and they can box up the lights since it was closing time. That rep over-promised what would be ready for when I did arrive as nothing was ready and the order notes that I saw the rep add to the order no one could see. Reception was very rude when I was directed to them to pay, and then the receptionist just left me there at the desk leaving me to figure out by asking other reps on the floor that "oh, if you have paid then they will be bringing the product to reception for you". When the product was packaged for me to pick up, one light fixture was missing install instructions, and the order not completely put together. I think I spoke to 4 reps and a manager that day.Fast forward a few weeks and I really liked one of the lights I purchased and wished to purchase another. Was able to call in to order another one and pleased that it arrived quickly. Arranged over the phone payment for the light and was told it would be ready for pickup at reception. At arrival no one knew what was going on, it was all disorganized again with 5 reps all trying to help and figure it all out. 30 minutes later they finally released my purchase when it should have taken 2 minutes.I would give zero stars if I could, but 1 star works as their showroom does have a great selection on display.Wouldn't recommend.
Elliot Glassman: Amir, at the Cambie, Robinson location supplied us with electrical and plumbing materials for a recent renovation. Every renovation proceeds with a level of aggravation and we have had our share. Amir showed great character in assisting us when we had ordered the wrong part or when the right part simply wouldn't fit. We are pleased with the results and can't thank Amir enough for his product knowledge and integrity throughout the process.
Michelle Neilly: I needed assistance with a Grohe kitchen faucet and Deborah went out of her way to help me, she was fantastic - many thanks!
David Eaton: Great people! Thank you
TechZoo: Things are too cute there! The best lighting store I’ve ever been to!
Andrew Jarvis: I had a shower system consultation. The saleswoman was really knowledgeable and helpful, she knew all the new design styles - and technical aspects, too!I highly recommend.
kelley picasso: Beautiful bath and light fixtures. Pricey but gorgeous selections.
5. Hillcrest Plumbing & Heating - Vancouver
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4.5
107 reviews
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Address: 212 E 17th Ave, Vancouver, BC V5V 1A7, Canada
Schedule: Opens at 8:00 AM
Telephone: +1 604-879-1415
Business type: Plumber
Mass Chibana: Wali did a good job doing shower head n faucet same day I'll rate his work 10 out of 10 will recommend him to my friendsService:Faucet repair
Joel Wegner: Positive:Professionalism,Quality,Responsiveness,ValueWali came around and fixed my tap and my shower.He did a great job, very quick and professional.Services:Faucet installation,Faucet repair,Shower installation,Shower repair
Douglas Kibblewhite: Services:Sump pump installation,Plumbing pipe repair,Sump pump repairPositive:Professionalism,Punctuality,Responsiveness
Robbin: Positive:Professionalism,Quality,ResponsivenessCalled for a quote on May 2 to convert from copper pipes to PEX. Job was complete by May 5. Professional and detail oriented from running lengths of pipe through the house, caulking the outdoor hose bib, fixing a bathroom sink leak without asking.... Ask for Mike Georgas.
Stefanie Linke: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWali did a great job on fixing our shower issues! Super nice and patient guy! Quick and professional service. I can definitely recommend the company!Services:Faucet repair,Shower repair
John Wilson: We've been customers since 2009. Always prompt and professional. Some of the jobs have been complicated and not easily diagnosed. Technicians always stay with a problem until it is fixed. Today was quite straight forward. Resolved in an hour. Thank you.Service:Water heater repair
Allan Parker: It had just over 24 hours since the sewage blockage/ old cast iron pipe gunk in our building backed up to our sinks (we're 2nd floor). The strata was non-responsive to my emergency requests. So I started taking the task by myself.Hillcrest, specifically Winnie, was extremely responsive, and gave me a detail estimate which I was super appreciative up, it helped me create an estimated budget on my end.Fortunately, the caretake finally came through and had to call aplumbing service that the building contracts out too.Thank you Hillcrest for being responsive, it'd helped my stress ease a little bit.
Alex Nicolas: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueOn time, organized & professional, I highly recommend them!Services:Plumbing pipe repair,Shower repair
Yit Ting: Jason did a good job for us by installing a new storm line about 30ft away form our house. He is very reliable and honest.Service:Plumbing pipe repair
U V: We had a faucet diverter that needed to be fixed and these people did it for us. I don’t remember the guys name who helped us but he was super patient and determined to find us a solution and in the end fixed our diverter so it doesn’t leak! Great guy for problem solving! Thank you so much!
Givon Yan: I met Byron at Hillcrest, he is professional, knowledgeable, and extremely helpful!I was looking for an adaptor for my shower hose connection and unfortunately can't find anywhere. I finally went to Hillcrest and met with Byron. He came up with a solution for me as such an adaptor does not exist! Although I spent only $13, Byron serves me with lots of patient, helping me to solve my challenge, and more importantly with passion. Hillcrest plumbing ... Byron ... Thank you!
Yi Shen: I called inquiring a tankless water heater installation, a service that they claim to offer on their website. The person that picked up was very nice and helpful, and said that's something they should be able to do no problem but wanted to check with the customer services rep. The call was then transferred to this customer services rep and they immediately told me I need an electrician in a very condescending and rude way. I'm not knowledgable in this field, so I asked why, and they offered no explaination except for repeating the same exact sentence back to me. I was left feeling dumb and unpleasant.
Lonnie Pelletier: Positive:Professionalism,Responsiveness,ValueMicheal P. was able to suggest that we save on our purchase of new shower faucets and he was was able to fix the problem completely (saving us $250.00). He was able to keep the time down to one hour, which we also appreciated.Services:Faucet repair,Shower repair
ewa jakobs: Unfortunately, my experience with Uncle Bills Hillcrest plumbing was not very good one ! I booked the replacement of water heater by phone. It was quite urgent because I discover leak around water tank and I was leaving the next day. Winnie gave me a quote $ 999.95, which sound reasonable ( I did some research ) .She did not send me conformation of the quote by e mail, although I did provide mye mail address to her. The job was done quickly the same day, water tank was replaced by Alvaro. Afterthe replacement was completed Alvaro pointed out that the leak detected by me was still there. So it seems that replacement was not really necessary.You can only imagine my surprise when I was charged $ 1000.00 more then I thought my quote was. Winnie claimed that she give me a quote$ 1995.95 not $995.95 . I did not receive responseto my complain, the invoice and the paper work for this job was quite inadequate, no gas sticker was provided , date was not complete ect.The office should be better trained and provideall necessary information and quote PRIOR tosigning work order. This is the practise whichis most of the business are operating ! ! !The office was trying to convince me that the price for water tanks replacement is the best , but I foundexactly the same tank for much lower price in several places ! SO BE AWARE !Service:Water heater installation
Amy Rozier PREC: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueThis company has been really great to work with. On time, and really the nicest guys to have. I really impressed. I’ve used them several times.Service:Water heater installation
Oliver Kuehn: Neighbourhood plumbing supply place & also do service visits
Aftab Shaikh: Positive:Professionalism,Punctuality,Quality,Responsiveness,Valuewali is very professional and friendly guy i have ever met i would highly recommended this company and especially Wali for its professional workService:Shower repair
Shelly Shaffer: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWali and alviro replaced our water tank and we were very pleased with their quick and professional service. We would definitely recommend them to everyone.Service:Water heater repair
michael indridson: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueThis is the fourth time Hillcrest plumbing and heating has provided service to us. It was for a hot water heater. Service was prompt, courteous, efficient and installed perfectly. I was very satisfied with the work that they did and I would recommend them highly.Service:Water heater installation
m logik: Critical:Professionalism,Punctuality,Quality,ResponsivenessVery irresponsible! Never respond to my calls. Cancelled my appointment on the day for several times. You should better train your employees how to respect others' time.Services:Faucet repair,Shower repair,Sewer repair
Raven Hammade: Critical:ResponsivenessBooked over a week ago , they were suppose to call before they showed up waiting waiting waiting nothin no call no estimated time nothin ,called 5time ,no need to call anymore because I have already booked someone else , pretty bad service ,oh wait I didn’t get any service at all!!!!!
6. Bartle & Gibson Co Ltd - Vancouver
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4
3 reviews
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Address: 1423 Grant St, Vancouver, BC V5L 2X9, Canada
Schedule: Open until 4:30 PM
Telephone: +1 604-253-2779
Business type: Plumbing supply store
Nivlac Ng: Branch switch managers. This location has awesome service. Great stock and quick on the phones. Switch my go to wholesaler to this location. Eddie and his team are the best. Orders are packed and ready to go when ordering via phone. Thank you guys!!!!
7. Universal Supply Vancouver - Vancouver
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3.9
25 reviews
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Address: 2835 E 12th Ave, Vancouver, BC V5M 4P9, Canada
Schedule: Open until 4:30 PM
Telephone: +1 604-253-4000
Business type: Plumbing supply store
SEPIDEH MESHKIN: Shahideh is a gem and amazing to work with. I can't thank her enough for her assistance and knowledge on the numerous projects that she has helped me and my clients with. She is reliable, competent, and well-organized.
Marie Rogers: I’ve returned many times to Shahideh at Universal because she’s a product expert, she has a good eye for design and functionality, she’s dependable and nice to work with.
Kaveh Khalilzadeh: In the last 4-5 years, we always get very professional advice & amazing support from Shahideh. Thank you very much🙏
Nathalie Dysthe: Shahideh helped me with all of my plumbing fixtures for both of my home's bathroom renovations in the past 2-3 years. I couldn't be happier! The level of service and customer care she provides is superior. Not only is the selection of fixtures amazing, but her knowledge of the various brands and their differing qualities is truly invaluable. I highly recommend Shahideh at Universal Supply.
Jim Caruth: Shahideh is a gem. She is pleasant, helpful and responsive. Working with her to spec and source the fixtures for our bathroom reno has been a pleasure from start to finish even with the horrendous lead times for delivery of all the pieces due to Covid supply chain issues. It was a lot of work for Shahideh to keep us informed but she did so with a positive attitude . .
Erica 0: I Been a customer of Sheidah from universal supply since October 2015.Sheidah always replied to my emails/phone calls promptly and helped me above and beyond every time there was an issue with a product or exchange due to changes of the design. Highly recommended!
Fiitfu CRM: Shahideh was amazing to work with, I told her what I needed and she showed me some options that were right on par for our renovation needs. Her team was also easy to work with and very friendly when I came to pick up supplies. Five stars to her and her staff. Thank you Shahideh for your quick response and friendly service.Very Professional!!
Kimberley Wong: Highly recommend working with Shahideh! She is pleasant, helpful, and quick to respond to my many emails. Shahideh is very knowledgeable and was able to provide us with some great recommendations for our fixtures at great prices. Will definitely be reaching out to her when it is time to renovate the rest of our house!
Poya Haghnegahdar: I was discriminated against at this establishment; the sales rep directly told me not to act like a "race". I hung up as I didn't wish to continue the conversation. When I reported the instance to the management, they came back with the basic usual: "we do not support any type of discrimination, but we are not going to do anything about this."I expected much more from a well established company than just this!With regards to your reply: I would like to know what "action" have you taken on this matter internally?? I'd be happy to copy paste the content of your emails to me here. To me from those email communications, and the fact that you did not even bother to get on a call with me to review my concerns, it seems very clear that you are telling me to just stop bothering you about this matter?!
Eric Merandi 2019: The staff at universal is amazing. They also carry lots of stock highly recommend
Donald Lee: Yes, If you’re anything but caucasian don’t bother wasting time here. My co-workers have all had the same experience here.
Nicole Olenick: Highly recommend Shahideh at Universal Supply for her helpful, friendly, excellent advice. It was a bit overwhelming to think about choosing every detail for my new bathroom and kitchen and ensuring things matched and would look good - Shahideh was so helpful in providing suggestions, recommendations, and guidance.
Tak-Yan Lo: This is the second time I've required their assistance. I needed a part for a Kohler toilet and Shahideh as very pleasant and helpful in ordering the part I required plus she was able to claim it through warranty. I waited for about 3 weeks and then I was instructed to pickup at their showroom upon making an appointment. I would highly recommend getting assistance from Universal Supply (Vancouver/Richmond) as both times I have been treated as a valued customer.
David Martin: Great service
Kavoos Danesh: Thank to Mr. KalProfessional experience
J Simoneau (Jim): Deeply incompetents organisation lolA real joke
Shawna G (Shawniebear): I received superb customer service from Agnes today and would highly recommend Universal to everyone. A big thumbs up for finding me a reasonably priced commercial sink...and again thanks kindly for your help Agnes. Really appreciate your time and effort.
John Pavich: I phoned their # when they were open at 9.40 am and all I got was an answering machine ???🤯
Linda Chung: Lack of commitment to their customers' satisfaction. Instead, they put their own polices before their customers. Disorganized with orders as well. My experience with them has been disappointing to say the least.
PARMJIT KUNDI: Wide variety of all plumbing materials.
Chucho Godinez (GasparIlom): I have a broken toilet flange in a concrete floor. My options to fix it can be costly, however I found that can be fixed with a push/screw in new flange which they had in stick. Helpful staff.
8. Emco Ensuite Vancouver Showroom - Vancouver
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4.3
25 reviews
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Address: 68 E 7th Ave, Vancouver, BC V5T 1M2, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-872-3375
Business type: Plumbing supply store
4worldlovers: ![shops where to buy plumbing material in vancouver Emco Ensuite Vancouver Showroom]()
The Prolific sink offers a multilevel workspace with a range of custom accessories.
The Prolific sink offers a multilevel workspace with a range of custom accessories.
Ceza Cz: I dealt with Simon at this EMCo showroom who is very knowledgeable, always eager to help and very courteous. Always refer my clients to him and I recommend him highly.Cezar
Esme Leung: Unfriendly staff. I was trying to find a faucet that suit my bathroom and my taste. Staff has no greetings nor eye contact. Even when the rep come, she did not ask what I need, she just talk her way.
Michel Duran: Just wanted to thank you Emco for their help. They provided a great help to find a faucet cartridge they didn't carry and referred to the proper supplier. Even though I was not a costumer, they took the time. Received the cartridge today. Feeling happy and relieved! Cheers.
Nisha MacNeil: The most helpful team! I have worked with them for years and always get the best service. I refer everyone to them!
Tom Larose: This Emco location is the best. Walked in looking for a new shower head and was immediately helped out by Simon. He was incredibly knowledgeable and was able to answer all of my questions.Compared to other stores in the city, this location will have everything you could possibly need for your plumbing projects. I can't recommend this location enough. Will definitely be coming back for future projects.Also, plenty of free dedicated parking right outside which is nice.
许多: Unfriendly staff, you should never buy anything in this company.
Dean Concannon: Great.Great stock suppliesMost cases they have what I needGreat suppliers my companies number one place for are plumbing supplies
Rob Ellis: Emco is the only place I shop for all my plumbing needs. The staff is friendly, helpfully and patient, they take the time to listen and will even recommend solutions if needed.
Greg Pavich: We had a terrific experience with Saba at this location. Can't say enough good things about her! Helped us find exactly what we wanted, kept us up to date on in coming supplies that we needed asap. I will recommend anyone and everyone to go see Saba for all their bathroom and kitchen supplies.
S C: Looking for a shower part and the guy on the counter didnt know what brand it was but kindly ask me to go to the showroom and maybe they can figure out which brand. Turns out they manage to figure out it which brand i had (25 years ago!) Although discontinued, i was quite surprised how they were able to figure it out.
Tai Ba Wong: The staff (aged 60) in the "parts department" was extremely blunt/rude and unhelpful. I need to replace an old Kohler part for the toilet tank. He said $250 for the parts, and bluntly repeated "yes or no" x 3 times in less than 30 seconds. There's no other customers at the stall. I want to know if there's any alternative since $250+tax for a toilet flush set is very steep. I left and received courtesy help n suggestions from Home Depot and Hillcrest plumbing. I replaced the "whole flush valve set, flapper & seal" for under $40.
Dank Plumber: Out of all wholesalers in Vancouver the Sales Counter team is the best here always picks up the phone and tries to help you never a bad experience
Thomas Rafuse: From ben to Trevor they have you covered if they can't do it that's because they don't like you.
Mohammad Reza Zakerinasab: Very friendly and helping.
Ryan Gardner: Great help, very knowledgeable/ helpful staff
Ken Mogridge: Always professional and courteous staff. Great choice of products.
Josh Selagi: Twice at two different locations I was abruptly told "we don't have that" before employee even looked. I was just asked by the clerk if I "expected him to know" what model faucet. YES! You work at the store that sells the parts, I do expect you at least help me out and look! I don't work at a plumbing store and i'm not a plumber. Do you expect me to know? So rude.
Anton Babiy: I was very impressed by the customer service of Trevor from the parts department. He went above and beyond to find a small part that i needed to get ordered. Its a cheap part, so there isn't much profit for the store but he provided an equally great service like if i was placing a large order.
Trevor Smith: Good selection of contractor parts and supplies.
Pacific Contracting: good knowledgable service, contractor friendly
Jon McGrath: Needed installation kit and replacement seat for Kohler toilet. Thought Emco might only deal with trades but they handle retails sales, as well. Friendly, helpful service from Trevor. Free parking too. Thank you.
9. RONA B.H. Allen Building Centre Ltd - North Vancouver City
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3.5
238 reviews
10. Save More Plumbing & Lighting - Vancouver
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4.1
39 reviews
11. Andrew Sheret Limited - Vancouver
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4.5
83 reviews
12. EMCO Vancouver Eastside - Vancouver
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4.3
30 reviews
13. Bartle & Gibson Co Ltd - District of North Vancouver
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3.6
5 reviews
14. Splashes Bath & Kitchen - Vancouver
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4.6
33 reviews
15. Pearson's Home Hardware - North Vancouver City
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4.3
98 reviews
16. Splashes Bath & Kitchen - Vancouver
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4.8
45 reviews
17. Wolseley Plumbing - Vancouver
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4.6
20 reviews
18. Oziss Industries Inc. - Surrey
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4.9
20 reviews
