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1. Cantu Bathrooms & Hardware Ltd - Richmond
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5
68 reviews
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Address: 8351 Ontario St, Vancouver, BC V5X 3E8, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-688-1252
Business type: Hardware store
Abbas Bordian: I had a warranty case for a part and contacted Cantu. I was connected to Max, at customer service and he made the experience for me very professional and smooth.Thanks Max for your great customer service support, it’s highly appreciated, in my opinion you’re a valuable asset for Cantu business.
Elizabeth Ren: I contacted Maxwell at Cantu Bathrooms & Hardware Ltd for a product issue. He is very nice and so quick in response. He has very good knowlege about their products. It is one of the best customer service I have had. I really think Cantu Bathrooms & Hardware Ltd is a good place to shop.
Christine Walker: Very large store with lots of beautiful plumbing supplies.
Robert Wahl: We ordered everything for our new master bathroom from Cantu. The staff is extremely helpful, and their after-sales support has been excellent. We had a minor problem with the toilet after the 1-year warranty expired. Cantu went to bat for me with their supplier and secured a free replacement part, for which I'm very grateful.
J Lang: Came here to pick up an item on order. The customer service was very good. I was in and out within 10 minutes with no hassle. The store was very clean and well maintained. Beautiful display of fixtures throughout the store.
Saeed Estaki: They have amazing showroom and you can find almost any plumbing fixture brand. Nice staff.
Su Alice Wang: Customer service at Cantu Bathrooms is 5/5 stars!My bathroom shower facet was not working and I called multiple plumbers throughout Vancouver to try to fix it. However, not one could help me because I couldn't find brand label. I finally found through my building engineer that Cantu Bathrooms was the original company that installed it over 5 years ago. At that point I didn't even know what I was trying to ask Cantu to help me with.As soon as Scott picked up the phone, he alleviated all my worries. He told me the brand of the faucet, the contact info for the manufacturer, what to say to the manufacturer to initiate the warranty process to obtain the parts, detailed installation instructions and questions I could sent to my plumber to help diagnose and fix the facet when I obtain the parts. Scott even followed up with me more than 2 months later asking if I fixed the faucet! My plumber did fix it :) All of this and I didn't even step into the shop!I can truly say that the customer service at Cantu Bathrooms & Hardware Ltd is the best I have ever encountered in my life! Thank you so much Scott!
mohamud kassam: I had an issue with a Toto part that I had bought at Cantu Bathroom and Maxwell assisted me to get the warranty claim and delivered the replacement part, as soon as it was available. Whilst, waiting for the part, Maxwell kept me updated with the progress and once the Toto part was available, advised with pick up options.It was a pleasure to deal with Maxwell, a polite, well spoken individual, that treats his clients with utmost professionalism and genuine care.M. Kassam
Jan Kainer: I recently went to their beautiful showroom to see if I could find some porcelain hot/cold replacement buttons. The staff person looked in the back and quickly came out with exactly what I was looking for. He didn't charge me at all because they were just "extras". I'm impressed.
Jenna Redding: After working with other bathroom supply businesses, the level of competency, professionalism, honesty, creativity and support by Cantu stands out as exemplar. I had some tricky requirements for my design, and they offered clever, attractive, workable solutions. I love my new bathroom, and I can't thank Simone at Cantu enough for her patience and care.
Scott Stelmaschuk: Cantu had access to the parts I needed, and the staff (especially Maxwell) we’re exceptionally helpful in helping me find the right pieces and getting them to me in a prompt manner.Highly recommend!
Mengni: Athena Thompson is just great kind and so sweet.
Laura Boyd: A big thank you to Maxwell and the Cantu team for looking after us! We had purchased a new home package in 2014. One of the shower systems was failing and our designer from Korr Design reached out to Cantu to see what we could do. Maxwelll was on it! Cantu replaced the part and we are installing it today. Fantastic customer service!We are more than grateful!! Laura and Frank
Lydia Bellan: Excelent prompt service from Tabitha.design consultant
CS Heckhausen: Good morning Maxwell,thank you for your pleasant and efficient handling of the Jado replacement diverter, including the ‘goodwill gesture’ which we greatly appreciate.The diverter has been installed and everything works beautifully. What a relief!Have a relaxing weekend.Siegfried + Carin
C. Henning: Fantastic experience (thx M)! They didn’t give up till I was happy! Fantastic customer service.
Gail McBride: The Customer Service Dept at Cantu is excellent. There was a problem with our bathroom faucet handles and Cantu came to the rescue. Max and Scott in Customer Service helped solve the problem. Max was my main contact and and his customer orientation, follow-through and communication was clear, concise and very professional. He was very responsive and on top of things and even contacted the faucet representatives to enable us to get the replacement under warranty. I think Max went above and beyond. Thanks so much to the Cantu team!
L Lei: I walked into Cantu on Marine Drive and Ontario in Vancouver, hoping to find a replacement of my Riobel shower handle. Although Cantu does not carry this brand, but Jeff at the front desk was extremely helpful in explaining various options, which was very informative for a homeowner who does not know much about plumbing. Taking his first advice, I was able to obtain a replacement part directly from Riobel as it is under lifetime warranty. Cantu is now in my bookmark for my next home project.
Willem Willemse: I would like to thank Maxwell Azuma from Cantu Bathrooms for his fast and friendly service. Well done.
Bryant Kaye: Want to thank Scott for his amazing and prompt customer service. He went above and beyond to help find a unique part for a product that was no longer in production. Thanks again Scott for the help!
Brett Garnett: Maxwell Azuma at Cantu went above and beyond in providing exceptional service and follow up for our bathroom renovation needs. As a business owner this type of service is rare these days. Wouldn't hesitate to recommend Cantu and Max.
2. Splashes Bath & Kitchen - Vancouver
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5
33 reviews
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Address: 425 E Broadway Suite A, Vancouver, BC V5T 1W9, Canada
Schedule: Opens at 8:00 AM
Telephone: +1 604-874-2351
Business type: Bathroom supply store
Judy Imbach: Erlene is very knowledgeable and patient! We couldn't be happier. If you don't see it in the showroom, it doesn't mean that they don't have it, or can't get it.
Aleita Northey: Stopped by to browse fixtures and Ardele was amazing! She was knowledgeable about every product and took her time to explain the pros and cons of each choice. She was patient with my never-ending questions and stayed committed to helping me for the close to an hour (gasp) I was there, even though she knew I wouldn't be purchasing today. Can't recommend the customer service enough!
Gary Hauser: My Andrew Sheret account representative was very helpful, efficient and great natured person to work with. All my concerns were dealt with professionally and accurately, Thanks so much Ardele!)
Alice Mastalir: Ardele could not be more helpful or efficient. She's provided thought economical revisions and thoroughly explained how things work, pros and cons, all the things we need to know to make the best decisions.
Barrie Urquhart: Excellent -friendly, quick quotes and good stock as always
Amanda Acheson: Ardele was so helpful and great to work with. Thank you Ardele!
Julia Green: Erlene is just outstandingHer knowledge, her competence and enthusiasm for her work makes the experience of creating beautiful spaces top drawerThank you Erlene!!
Amy Klein: Everyone was so helpful!
Mary-Ann Cathcart: Erlene is very knowledgeable and has always provided excellent customer service
Karri Schuermans: Service is prompt & professional. Ardele is amazing!
J Ong: ERLENE LEE, HER SERVICE WAS EXCELLENT!!!James Ong, a retail client.
Anousheh Torabi: Ardele is absolutely fantastic! She is a fountain of knowledge, patient, friendly and responsive. Would highly recommend the store and Ardele to anyone doing a renovation, regardless of size.
Susan McCalla: Excellent service. Ardelle took lots of time to show me several selections of products and explained how they worked together. She is very knowledgable and so friendly and helpful. Ardelle made the process of picking out a number of bathroom fixtures so much fun and a great experience. Thank you!
Luisa Perozzo: When we renovated our home, we purchased all of our bath and kitchen accessories from Splashes. When we walked in, we were greeted by the friendly staff. Our consultant Ardele was very knowledgeable and patient with us. She helped us choose everything we needed for our home and made it very easy. We would recommend Splashes to all our family and friends.
John McRae: It is always a pleasure to deal with Ardele. I have been doing it for years.Once again she helped me without and problem
Lena Lutsenko: My favorite store! Amazing customer service. Ardele is highly knowledgeable in their product and sources. Definitely would recommend this store to homeowners and trade professionals.
Gabriel Castanon: Great place! Alejandra was amazing and patient with us. Thank you so much.
Faye Wu: Terrible customer service!
kevin burger: Good luck getting help in person. They are on the phone or computer. They don't care about walk ins. Was in the store for 15 minutes. No one said a word or even looked at me. I left.
E G: We have a faucet which we bought several years ago at Splashes.Some months ago the spray head started "acting up".I went to Splashed on Broadway. Alexandra was the lady we spoke to. What a service! She ordered the part for me. When it arrived she called. I picked it up. No charge.The same faucet started leaking from the pull our spray head. Walked into the store today (rather then going on the web, ordering, waiting etc. etc. etc.). Explained what happened. This time Debbie was the rep who helped me. She opened a drawer, pulled out the parts I needed and gave them to me. No charge. I was in the store for 5 minutes (at most).Really great service at this store. Maybe a bit more expensive, but worth every penny. Kudos!!
Dayle Buckley: Very happy with the prompt and friendly service.
3. Splashes Bath & Kitchen - Vancouver
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4.9
45 reviews
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Address: 3625 E 1st Ave, Vancouver, BC V5M 1C2, Canada
Schedule: Opens at 8:00 AM
Telephone: +1 604-291-8548
Business type: Bathroom supply store
Daniel Clark: Thought the show room would be bigger
Kerry H.: Our beautiful DXV toilet came with a manufacturer's defect in the casting -- rare, I'm sure, but still a huge hassle. All the people at Splashes were very helpful. At the 1st Avenue Vancouver location, Mariya worked to make things happen. Most importantly, she patiently listened to us and did not 'blow us off' as people who were making a fuss about nothing. The same can be said for Ardele and Erlene at the Broadway location. The fact that they all stuck with us as they hunted down the problem made all the difference, and we were very grateful for the solution. We need to purchase two more toilets and we will be returning to Splashes.
vancity webdesign: Great staff!
Krystal Ho: Mariya has been a pleasure to work with at Andrew Sheret - professional, detail-oriented, responsive and knowledgable! We have worked with Mariya on multiple projects and appreciate how thorough and organized she is. I never have to worry, as she keeps me updated on order status regularly, and is quick to arrange delivery for items that have come in. Thank you Mariya for all your hard work!
Roger Mak: Mariya from Andrew sherets splashes has always been my go to sales rep for any plumbing fixtures I need. She’s knowledgeable, nice, helpful and efficient.
neda hamidi: The staff are really helpful. Alexis and Fatemeh helped me every time I went there. I’ve always been satisfied with their customer service.
Bayne L. Vardy.: From the very first time Anita helped me with my unique situation I knew I wanted her to be my first contract for all sales. Anita takes her time in explaining all the details for a very smooth transaction, she would serve well in management, well done Anita, and well done to the person responsible for hiring Anita.
Catalin Mihalache: Excellent service from Anita and Maria in the showroom.
Bob Obsieger: Good selection of products on display. Friendly staff. Great service without feeling pressured. Even an email follow-up. Special thanks to Mandi G.
Georgia Brown: The service in the Showroom is wonderful. I went to check out some Toto toilets and a young man, Kwaku, was great in answering questions. He even got together all the specs on a few of my top choices and and emailed it to me. I love great customer service.
RICHARD HULSTEIN: Claudia has represented AS very well! She has perfomed quite professionally with myself and the homeowner involved with lots of product advice and of coarse patience. I would definately recommend her to others and look forward to working with her again. Thx.
Caterina Banducci: Michelle was very helpful and patient.
Cindy Pearce: Very knowledgeable about vintage faucet options., quick and understanding of non-urban shipping challenges.
John David: Mandi was a great help today! Thanks so much for helping find that tub!
Newfia Enterprise Inc: Well organized company.Especially, Consultant, Michelle, is an excellent expert. She recommended lots of options and ideas. Also, she replied back pretty fast for all questions.
Gillian Haley: We have been very happy with our experience here: knowledgable, helpful staff and a wide assortment of handsome fixtures. We require some smaller sized fixtures and have had success meeting our needs. Also pleased to find some great Canadian-made products!
Rosa Balletta: Amazing customer service! Michelle was very knowledgeable of products and what shower would best suit my elderly parents while being financially aware of their budget. Great products...great service. I fully recommend Andrew Sheret for your Bath and Kitchen. Thanks so much Michelle
Carley Knight: Anita Ng has been absolutely wonderful to work with. Professional, helpful and very pleasant.
Deborah Allain: I received great service from Chriscel at Splashes. She was very thorough and helpful in offering suggestions that would meet my needs for my new home.
Hamid Salim: I went to Splashes to pick up a shower base my client had purchased. The person at pick up counter asked me to go to showroom. A lady there got the information and told me shower pan is ready to pick up just need to print the info.Printer wasn't working properly, she kindly apologized and said it would take couple of more minutes. Then asked another lady what could be done, this last lady told her that printer has an issue and should use other printer. But my issue is that she looked at me and said'" you have to wait few minutes". I wasn't objecting about anything that corresponding answer be you have to wait. Every time the first lady apologized, I responded. "no problem". I didn't have to wait, could've left right away since I have a truck and was doing a favor to my client. After few minutes the kind first lady sorted everything and shower pan was ready, there I told her how other lady was wrong for the way she talked, interestingly enough she apologized for other lady as well. Customer service is not just selling stuff, it's also treating every individual who walks in even if the product is already sold.
Nancy Mann: Hannah helped me pick out vanities, bathroom fixtures and toilet.. Her expertise and patience was above and beyond. I would never hesitate to work with her again
4. KOHLER Signature Store by EMCO Corporation - Vancouver
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5
37 reviews
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Address: 1606 W Broadway, Vancouver, BC V6J 1X6, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-901-0088
Business type: Bathroom remodeler
k's: The website is beyond confusing and the pricing is misleading as every single piece is sold separately, even though displayed as one.After fighting with the website and trying to get an order together I ended up having to order at the store, the combinations you need with fixtures and valves is extremely confusing.Spent close to 4k on bathroom fixtures and received some of the most underwhelming customer service in a long time. The staff at the store seem to have absolute zero interest in helping you, nobody even approached me in the store.After finally placing the order I was then told my stuff would take 6 weeks to arrive. I had to call back every time, the person who took my order allegedly left the company and nobody took over my file, nobody called even though parts of my order where ready for pickup.I hope the quality will be at least decent as so far the experience has not been worth the premium Kohler is charging.I would not recommend the Kohler signature store to anyone
Isa Care: HORRIBLE customer service. Don't even bother going there. Save your time.
Jedidiah Chu: Great location!
tomoyuki hasebe: Good
Wenceslas Oswald: Unfortunately you can't give a minus rating or a complete zero. I will definitely not be referring any kohler products after this experience. All I needed to do is change my toilet seat cover . But the kohler bowl that I had made it inaccessible to reach the screw below and I could not unscrew one of the bolts. I ended up buying over $100 worth of tools to dislodge this screw and it still wouldn't come out. After all the frustrations I called kohler customer service. They advised me to purchase one of their kits online and could not guarantee it would work. They could not provide me with a technician and informed me I would have to hire one at my own cost. And they could not find my toilet bowl model although it said kohler all over it and all the numbers I provided them. And the toilet seat I bought from emco could not be opened to confirm that it would work with my bowl. So I had to hire a plumber to come have a look. All that just to change a toilet seat which would have been easy with any other regular toilet bowl. I just wrote this review so that hopefully no one else buys a kohler toilet bowl and goes through the same frustrations I experienced. For the price point they sell this at stay away!!! It cost me $600 in the end to change a toilet seat!!! KOHLER your product is horrible and your customer service is even WORST!!
maja jensen: I popped in to have a look after an appointment nearby- we need a new toilet and eventually, need to refit our bathroom(s)When got there, someone I assume to be the Kohler brand manager (?) was tearing an absolute strip out of the female store manager (?), for having a “disgusting” planters/front entrance and so forth. While the entrance wasn’t perfect, his vulgar display was far worse. What an awful person, I can’t believe people are treated like that at a workplace…in public no less!Anyway went in and a sales associate helped me figure some things out, she was great …but good grief I don’t want to support that abuse. Seriously.
Adrian Mak: Because I want it all
Danya Hrynchuk: not bad!
Marla Inducil: Although Kohler has good products the customer service for this Vancouver store is so bad . We started renovating our bathroom Jan 2022. It's now August and despite several emails and calls they do not update customers when the orders arrive. It takes 8 months to get orders completed really? You would need to be so ever patient with their service as they do not update customers and you will find yourself having to call them incessantly for follow up. I give them a -1 star for poor customer service
Armando Sardegna: Excellent service.
Carson Sedun: We walked in and had our entire bathroom picked out in literally an hour! Stress relieving option compared to trying to individually source a bunch of random bathroom items. The designer helped us big time and later came to our townhouse to ensure we had all the right stuff. Excellent experience!
Chantalle Jack: A huge thank you to Star for her patience, help and problem solving. I came in looking for a replacement detergent bottle and though the store doesn't really supply parts, Star was able to find a spare bottle. I had to return the next day as the bottle didn't seem to fit my Kohler dispenser. Star spent the time to examine the issue and figured out that the previous bottle neck had snapped off into the dispenser and that the bottle provided was correct. Stellar service and I was dealt with professionally and provided many options for my problem.
Fagun Jain: Amazing service and quality of products at the store! The store manager Nimrat was really helpful and kind. She helped finding the right stuff for the renovation at my place.
Simon: ***BUYER BEWARE!!!*** I have never experienced such horrible business practices.The Good: Kohler products are good quality and decent price, and previous experience with the store had been good.The Bad: But this has changed recently with new staff and new policy.As part of my renovation project ( faucet / sink / kitchen ), my interior designer recommended a Kohler Shower Trim. The trim valve (the rough-in piece) is sold separately so the Kohler staff recommended one to me to go with the trim. But a mistake was made and the staff entered the wrong model in my order. By the time my plumber told me the two parts don't actually fit each other, I tried to return the incorrect product but their new policies stopped me. In particular, they:1) Do NOT accept returns that are open box (how can I find out the two pieces don't fit each other without opening the box?)2) Do NOT accept returns past 60 days from the date of the order (warning: it is NOT from the date from delivery of item)The new store manager (Nimrat Pahwa) was not willing to take responsibility for a mistake that they made and insisted it was the responsibility of the customer to check that the parts that I order are fitting.I relied on the expertise of a Kohler staff to select a fitting product for me, but in the end they are taking no responsibility for a mistake they clearly made. This had been a very frustrating and disappointing experience, especially from such a reputable name. I recommend staying away from this particular Kohler store and purchase from other Kohler retail stores that actually provide proper after-sales service.(Attached picture shows the condition of the unaccepted open box.)
Bruce Taylor: Good quality and service
Stephen Bennett: Always the best
Ying Keung: Positive:ProfessionalismGreat after sales services to help resolve any issues with parts which I had received but not yet installed. Special thanks to Sylvia. Without her help, my bathroom renovation project probably won't complete on time.
M W: I was impressed by Sylvia who found the right size and style sink for me at a big discount as compared to the Kohler online advertised price. Furthermore, she arranged for my worker to pick it up the next day.I would recommend this store to anyone who wants a cooperative professional that is able to search the market for what you need for your kitchen remodeling, best product with best price.
Clea Amundsen: I dealt with Cory during my recent renovations, and he went over and above what was required to help me find the products I needed at the price I wanted. I couldn't have been more impressed with the level of service I received. I would highly recommend the store, and Cory in particular.
Michelle Chudleigh: Sylvia saved our renovation! even living in the "new normal" she was able to secure the one and only bathroom sink left in North America and get it to us on time. Great experience!
Cher: Great service. Sylvia was so helpful and answered all of our questions. A place for contemporary, modern and trendy hardwares from kitchen, bathroom and powder room.
5. The Home Depot - Vancouver
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4
1870 reviews
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Address: 900 Terminal Ave, Vancouver, BC V6A 4G4, Canada
Schedule: Open until 9:00 PM
Telephone: +1 604-608-1423
Business type: Home improvement store
Eric Hung: Always able to find what we need there, never disappoint
Will L: Visited the rental store and found the staff to be helpful.
Lenka Vaskova: Got all I needed for my small project!
N NC: NAM LE , he really helpful , he helped me alot around to pickup some things around garden, heavy soils bag , , bringing them to pay , to my car... Such a very nice helpful, friendly, nicee guy. Thanks a lot 🙏 Nam Le.
Anthea Williams: Have craft classes for youth 5-12 with online registration
Kaveh Hajighazi: Great store and friendly/knowledgeable staff.
Morgan H: Lots of great prices and very cool gadgets! I will note that the lady in charge of the self-checkouts was extremely good at what she does. Amazing customer service, and that feels great since it's lacking in so many places. Great experience here. Give that lady a raise!
Peter Kieser: Store opens at 7 am. Nobody scheduled to work in paint department til 8. Manager tried to help but wasn't able to. Suggested I wait around an hour for the person scheduled to show up. No offer of discount for a waste of my time.
Graydon Kubbernus: The staff were rude and I was not treated very well
J Tsang: Friendly workers there.
Terry Gordon: Well stockedGave it a 4 because it’s become harder to get any help.
Cael Tompai: This store is one of their best. Recommend. Contractor or Home owner this place has what you likely need. Larger selection than most.
Janett Poorman: One of the better home depots. For stock and tools. I am a Milwaukee fan and use this brand. Lucky for me Milwaukee opened a major outlet in this home Depot 😂😁
Joseph Wong: Very expensive.
Mark Kehler: What can you say. Has it all.
박요한: They have everything but you'll need a mask. The sawdust made me cough.
cici wilson: The home depot team are always eager to help u find what ever need
Kamyab Ebrahimkhani: Today I came here for buying some shelves and wood sheets.What a great service by “Gurman”. What a professional guy. Thanks alot hone depot team
Angad Ladhar: Francisco was a great help. He knows his products and was able to help us with our queries within minutes while also teaching us how we can go about it in the future. If you are in hardware needs at Home Depot, Francisco is the guy for it.
aftab ladhar: Francisco from hardware made my life sooooo easy! Kudos to that guy for helping and going extra mile. Gave me knowledge about how to pick tools and fasteners
Helen R: I just want to say that I experienced exceptional service at the Home Depot, Terminal Ave., Vancouver today. When I asked for directions, I was taken to the place where the plants were, and Olive, bless her heart, she actually loaded in my topsoil for me. Everyone was in a very customer service oriented mood, and it was a real pleasure to shop there. The choices of plants were abundant and they were all good quality. However, the prices have gone up quite substantially since last summer. It is still my “go to” place for home gardening materials.
6. Lowe's Home Improvement - Vancouver
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3.6
1117 reviews
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Address: 2727 E 12th Ave, Vancouver, BC V5M 4W3, Canada
Schedule: Open until 9:00 PM
Telephone: +1 604-253-2822
Business type: Hardware store
JunadiJuna: I went in to purchase a hose for a a/c I purchased. I took a photo of the hose with a tape measure across it. I looked everywhere, then a store employee (Wing) came up to me and said Are you finding what you are looking for? I say I t h i n k soooo. I show him the photo and he tells me about the a/c I purchased, and that there are more parts missing than I realize. After saying this, he shows me how to improvise and what will work. Shows me how to connect it all too! A whole instruction class right there!!!I got home, and followed his instructions and WOW I am living in coolness thanks to Wing!
Eugenia Lozovoy: Saw the totally ripped bag of cement. Asked for discount, was refused , called for a manager and after a long-long discussion was given 30% discount.Usually in Home Depot or other home stores at least 50% off the retail price goes without saying for a ripped packaging.Different code of conduct? Was vey disappointed at the store.
P: Kind of unorganized
Chelsea Leblanc: Sad to see this store leaving, always had good clearence prices. Soon will be Ronas
Linds B: Some of the floor staff are minimally helpful at times (with the exceptionof the garden center - they're usually great !), but the selection is pretty decent. The loading guy Jason was fantastic however, and went above and beyond to help me load my large purchase.
Kevin Nguyen cuộc sống tại Vancouver: Reasonable price. Nice herbs plants, but i wish it has tarragon
A Z (futyh_ag): Very friendly and helpful staff members. Comparing to their competitors, they provided sufficient one on one help and necessary services.
gold stream: Another good alternative to home Depot big box retailers. Big in size have everything you need for home renovation and minor do it yourself repairs.
Jeff Clark: The most useless home improvement store I have ever been in. Customer service is horrible, when you can actually find some one. Staff is untrained for what they are doing.
Erina H: I’d give zero star if I can. We waited for scheduled delivery for half a day, yet the delivery never came. Then, we called the delivery company and was told that the delivery was cancelled while we received absolutely no notice at all.The next day, delivery came. They installed the appliances we purchased, but it doesn’t work properly.I called customer service and my call was transferred around without actual help.I’m very disappointed and I will not shop again.Please be very aware shopping with this company.
Gordie Greer: This has been the worst customer service experience ever. I wanted two chairs, that they said they had in stock. Had to wait 45 minutes, then they suddenly could only find one. Then they said they’d ship the other. They brought us to the till, and it took them 30 minutes to figure out how to do what they said, then I just left. These guys are awful, I will never go back.
Erin Holley: Fantastic help from Emmanuel at the cutting shop!
Elizabeth Mueller: Seems to have
Helena Yang: Kris, the plumbing manager was on his way home from work when he saw my husband and I outside the store struggling to put two bulky boxes containing kitchen sinks we had just bought into our SUV. He came to help us load the boxes into our suv. We really appreciated his help.The lady who worked at the cashier was also very efficient in helping us when the self serve machine was not working.Overall, we had a very good experience shopping at your store today. April 13, 2023
Wayne Essar: I drove 40 minutes from a city nearby to purchase 4 Fiskars harvesting knives.The inventory online showed 11 items in stock.Three staff members looked faithfully.On my second visit to customer service a young person with a badge reading "Trainee" solved this 1 (one) hour riddle in 45 seconds by saying "none had been sold in the last two months so the inventory number was incorrect" Thank you! to "Trainee" but why was no one else able to access that information.Not wishing to waste a trip, I bought a couple of 3.8 cubic foot peat moss bails.The kind cashier called three times for loading help in fifteen minutes and then saw a person and approached them personally to help. They did not wish to but another person was found.Thank you to the self serve cashier for her hard work on my behalf.
Sunny: Waste of time driving here.Really awkward and uncomfortable customer service- all three people I spoke to managed to be rude, dismissive or clueless (or all three) and then argued among themselves. I left without what I came for and won’t be going back.
Blake Johnson: Customer service is terrible. Stood at the key desk for 15 minutes after being told by customer service that someone would be there to help me. Three staff around me we "busy" organizing the shelfs. Save your time and go to Home Depot. Got instant service here and was in and out in 5 minutes. No wonder there were no customers in Lowes.
ET: Slow, clueless and unprofessional.Good luck trying to find a staff in customer service. if you do, most staff seem to operate at 0.5x speed.The staff also kept speaking Hindi in front of a caucasian customer and was making fun of her returning a 2 dollar product and the way she dressed.At the self-checkout, the staff seem more interested to play with her phone than to actually help customer out.
D Y: Average home improvement super store. There's never enough staff when you need to ask a question, and for the inexperienced, it's hard to find items in such a big place. The prices are okay, but not the best.
gino Nahorniak: I was in the store today asking about the Portable Air Conditioner. I ask 1 of the employees walking by if the Air Conditioners were in, and he said there not in yet. I turned around and there were 30 units on the floor right behind us. Not cool. Then I ask the ladies behind the counter if anyone could help me. No 1 showed up. 1 of the employees walked by, but he tried to help. Didn't know much about them. He could tell me the price. You guys have to get the managers out on the floor to help people out. Not in the back taking stock. Sad
Kenny Eadie: Very quiet store almost calming to shop at
7. Andrew Sheret Limited - Vancouver
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4.5
83 reviews
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Address: Wholesale Counter, 425 E Broadway Suite B, Vancouver, BC V5T 1W9, Canada
Schedule: Open until 4:30 PM
Telephone: +1 604-874-8101
Business type: Plumbing supply store
Gene Guindon: We love Andrew Sheret / Splashes. Good selection of quality products. A shout out to Erlene for her help and approach to working with clients. Very professional and know her products well.Gene and Oskar, Portside Interiors Vancouver
Emily Do: We needed to buy Grohe kitchen faucet spray hose replacement kit ($42) which I couldn’t find at Homedepot. Impressed by Clean store setting and friendly staff who is willing to help.
Sean Chu: Great customer service with experiences, very helpful. Special thanks to Gideon!
Juliana Readshaw: Ardele is my queen 🙌
Steve Carroll: Lots of stock always
how song: Staff is knowledgeable,very friendly,has reasonable price for professional.
Winston Mew: Great customer service. Karin (sp?) was very helpful in finding me a matching part for my kitchen faucet and explaining to me the different options for changing the nozzle. I had looked for this part at several big box lumber/hardware stores and was about to just give up and buy a new faucet set for ~$400. Really appreciate the time and effort she spent helping me.
Devon Robertson: Counter service from Daniel was next level smooth! Keep up the good work
Dank Plumber: Never picks up the phone, says they will call you back then calla you back 4 hours later
Flo B.: Walked into this place looking for a part for my faucet. Don't ever deal with the asian lady here, she's useless and sits in the desk closest to the entrance. We had the model number and all she had to do was look for the part number for it (a few clicks on the computer). But because we didn't have the part number she was trying to turn us away. Corynne came in to save the day. She knew exactly how easy it was to find the part number online as long as you have the model number, and the funny thing is--it was in the drawer right beside the asian lady. Please save yourself the headache and judgement, skip the asian lady (she acts like she knows everything but doesn't do anything), deal with Corynne. I would have given a higher rating. But unfortunately, until this useless, lazy employee doesn't sour customer experiences it'll have to be this rating.
Mr Pro Plumbing & Heating ltd: One of my go to place for plumbing heating and gas supplies. Staff is very helpful and knowledgeable. I also love the fact they stay open until 4pm on Saturdays, unlike other plumbing suppliers 👍👍
Mike Shi: Good location, my go to plumbing supplier for when I’m working in Vancouver. Good, friendly staffs and one of the nicest manager around!!!👍👍👍
Cmdr Riker: Carson, is the best sales rep I've ever had the pleasure of working with at Andrew sherets. He had no idea about what I was asking but he figured it out and had a solution for us before we could think of one. Please transfer him to poco so I can work with him more 👍
Michael Olivier: Quick and easy to deal with. Always great service from Calvin.
Andrew Poon: I stopped by to hunt down a small screw for my shower control and the sales consultant Corynne was super helpful and showed me how to complete my repair. I didn't end up needing anything this time but I am very comfortable doing business with this company in the future. I was also surprised to learn how long they have been around (1892) and is still BC owned and operated.
Roger's Son the Plumber RSTPbc: One of our favourite locations, we have been shopping at this location for years. The team here has always been knowledgeable and honest. Calvin and Gideon always provide us with amazing customer service.For your plumbing needs we highly recommend them.
Nikki Liang: Great and efficient service here, would highly recommend this branch. Quick turn-around for quotations and they have friendly, knowledgeable staff.
CY C: The staff here are really friendly and knowledgeable. They always help me find the products i need and are patient when I have lots of questions. This is definitely my favourite location.
Justin Johnson: Awful customer service experience today with the older Asian salesperson - boy did she not want to sell us a toilet! Rude, condescending answers to all 5 of my super normal questions like “does Toto have toilets in colours other than white?” Despite telling us they don’t make them, their site has about 8 different ones to choose from?? Other similar questions met with impatience and attitude - poor woman had us in the store for all of 2 minutes!! Sad because we planned to purchase today.. Oh well…
Courtney Hunter: Went in to buy a pipe, and at least 5 employees saw me, but didn’t bother to greet me. I waited over 5 minutes while they all stood around chatting. Don’t go to this location if you want somebody to acknowledge you. Staffing doesn’t seem to be the problem. 1st Ave location has decent staff that actually want to help!
teamm8 teamm8: Longest wait times of any plumbing supplier in vancouver. Always waiting at least 15 min to order. Hire more people.
8. Davie Village Home Hardware - Vancouver
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4.3
327 reviews
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Address: 1053 Davie St, Vancouver, BC V6E 1M5, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-695-0801
Business type: Hardware store
Ramtin Lahooti: Inventory is too limited and staff look so tired here, but trying to help. Good hardware store considering this is Downtown and there is not enough space
Ash Taba: Cashier doesn't know the difference between bill and receipt. Asked them multiple times to give me both bill and receipt and he could only understand the receipt part.Couldn’t find duct tape I was looking for
carmen koc: Excellent customer service
Ellora Nandi: For years I used to go out of my way to shop there but I can't recommend them anymore.
Dee Paquette: Great service always 🙂As it's the only hardware store in the West End prices are reflected in this fact 🙄
Autumn Delaney: Nice and small store, employees seem nice and helpful. I was surprised at how many kitchen appliances they sell. Was a little off putting to be stopped and told to leave my bag at the front, but it was an empty bag specifically for shopping so it was okay.
Carl “Budd” Stymiest UE: Convenience at your doorstep in Davie Village. Great service!😀 Support our local businesses.
Salvador Cornelio Marí: Friendly service for key copying, I paid 1/3 of what I paid before. The place is so big never thought it was a whole warehouse there. Something to improve the weird moment a female staff made at the entry for leaving the bags there.
Wei x: Convenient location with good variety of products
Wiggy Pop (JustDefy): They close 5 minutes before closing.
Kayla: Love this local hardware store, the staff is super helpful and very friendly, the shelves are always stocked with the kinda of things you need as a DIY city dwellers, and if they don't have quite what I need they are always happy to order it in for me, couldn't ask for a better neighbor!
Adam Van Baarsen: The team here is always so approachable and helpful
Khalil K: Christopher went out of his way to save us in a pinch. Incredible service, thank you!
Vasu Desikachary: Very friendly and helpful staff who will gladly spend 5, even 10 minutes with you to help with your issue - unlike other big box hardware chains. My go-to store for d-i-y projects.
Emily Kerr: The staff here offered help immediately and were able to help me find the exact item I was looking for!! Thank you
centerdays dayvacation: Very nice and helpful. Plenty of staff.
Mark-Anthony Briand: No. I'm not going to leave my bag with my $2000 MacBook in it at the front door for the privilege of buying a roll of tape from your store while your cashier eats yogurt at the till... I will be shopping elsewhere from now on lol.
Kristina Popova: Had a horrible experience with Aayne, I believe his name was. His man told me to leave my bag at the front and told me he was going to watch it. When I finished my shopping I noticed that there was no one watching my bag or the other bags. I could have easily taken all the bags and walked right out since it was at the very front of the store. No one would have noticed. I tell Aayane (the employee) that no one was watching my bag he tells me “it’s a plastic bag no one’s going to steal it”. That’s not the point. I trusted this man with my person belongings and he didn’t watch them. He also told me “to not come on it I don’t like it” and was extremely rude to me. I’ll make sure to follow up with head office, because if this their version of “good customer service” I won’t be coming in again.
Thomas Hong Ling: Friendly neighbourhood hardware store in the west end. It reminded me of the store in Saturday Night Fever.
Pamela Miler Rangel: They asked my husband to keep his bag at the entry store and he accepted, but in the end, the security guard took a photo of him after he PAID the products. He noticed and requested to have his photo deleted once he did nothing less than buy products like any other customer. If you want to avoid this situation, don't go to this store!
Spencer Shack: Incredibly conveniently located town style hardware store with a great selection of anything you might need. Staff are extremely friendly, helpful, and knowledgeable. They have excellent home goods for sale as well.
9. RONA B.H. Allen Building Centre Ltd - North Vancouver City
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3.5
238 reviews
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Address: 915 W 1st St, North Vancouver, BC V7P 1A4, Canada
Schedule: Opens at 7:00 AM
Telephone: +1 604-985-3000
Business type: Home improvement store
Matt Macdonald: 2021 June update : still terrible.2023 may update : still terrible, not even Canadian anymore, wish you were a home depot
Bohdan Kolomoiets: Awesome store with kind staff and extremely cool manager
Sam Barani: Very very rude lady working on the painting department . She made my weekend, never go there again
Sassan Rakhshani: Great and convenient location. If you have anyvquestion or direction, it's hard to find a person to ask. They are always in staff shortage.
Mrs Vancity: The worst shopping experience I’ve had in years. Save your sanity and do not waste your time here- no rhyme nor reason to the layout- so hard to find anythingSpent nearly an hour in the store trying to find the most basic items- unhelpful and rude staff who just refer you to someone else for help- staff you do speak too are all new, can’t help and there seems to be a language barrier- most items out of stockWill never frequent this store again and instead go to a better stocked, well run store such as Home Depot.
Andrew Kim: Worst cashier. First of all when I went up to cashier to pay the pipe insulating tube, the price was 2x the tagged price. So I was told to take a picture of the shelf where I grabbed the item. So I went and took a picture and apparently they placed wrong price on the entire box of items. Okay that is fine.. then I tapped my mc. I took away from the card when the machine beeped and the cashier sighed and spoked in annoyed voice telling me I took away the card too fast. I kept on telling her I took away the card when it beeped. She was telling me I took away the card too fast so it didnt go through and I am telling her I had the card on the tap and had taken away after it beeped. We were going in circle with this non sense. I do not know what her problem is but I am sure I will never shop in Rona again when I have to deal with this kind of service.
Cleber Ribeiro: Good service.
Michael Henderson: I go all the time. Thay seem to have most products I need.
Kevin K: It had what I needed when I needed it!
Lance W: I went to rent a carpet cleaner recently. I was in a head on collision, so I wasn’t able to lift it into my vehicle. I asked for assistance getting it into my car. The cashier glared at me and gave me the most disgusted look.
saeideh ahmadi: Poor customer service!
Arash Az: Horrible customer service. Not even comparable with their opponent, Home Depot.
Ian Snyman: Realy poor service. Try to avoid. Even to buy basic products is too much effort for the staff.
Chris Jordan: Had the toilet piece I needed although the one I purchased was my send choice
Victor Wei: Not a real RONA store. They will not honour the RONA name and take back any merchandise purchased through on-line or other RONA stores. They told me to return to where my item was shipped from which is somewhere in Quebec! Terrible customer service. Don’t go there if you have a choice.
Amer Akbarian: Horrible customer service!I recommend not to buy any service form them, specially dishwasher installation !!!
Leon Drake: Couteous staff, affable management, and pretty much everything for any project
Jamie Gillard: Any advice in painting see Bobby, outstanding help and knowledge.
Sarah Fung: Poor customer service
spydermcfly: Always friendly and helpful staff. Tend to be out of stock on many items. Dog friendly.
John Martin: You will find what you need if you ask the experienced person in the store
10. Splashes Bath & Kitchen - Richmond
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4.5
27 reviews
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Address: 4500 Vanguard Rd, Richmond, BC V6X 2P4, Canada
Schedule: Opens at 8:00 AM
Telephone: +1 604-278-3766
Business type: Bathroom supply store
11. The Home Depot - Vancouver
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4.1
1303 reviews
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Address: 2388 Cambie St, Vancouver, BC V5Z 2T8, Canada
Schedule: Opens at 7:00 AM
Telephone: +1 604-675-1260
Business type: Home improvement store
12. The Home Depot - Burnaby
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4
2295 reviews
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Address: 3950 Henning Dr, Burnaby, BC V5C 6M2, Canada
Schedule: Open until 9:00 PM
Telephone: +1 604-294-3030
Business type: Home improvement store
13. Blight's Home Hardware - Vancouver
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4.4
102 reviews
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Address: 3322 Dunbar St, Vancouver, BC V6S 2C1, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-738-3312
Business type: Home improvement store
14. Andrew Sheret Limited - Vancouver
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4.6
105 reviews
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Address: 3625 E 1st Ave, Vancouver, BC V5M 1C2, Canada
Schedule: Open until 5:00 PM
Telephone: +1 604-291-8548
Business type: Plumbing supply store
15. The Home Depot - West Vancouver
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4
702 reviews
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Address: 840 Main St, West Vancouver, BC V7T 2Z3, Canada
Schedule: Opens at 7:00 AM
Telephone: +1 604-913-2630
Business type: Home improvement store
16. The Home Depot - Richmond
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4
2072 reviews
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Address: 2700 Sweden Way, Richmond, BC V6V 1K1, Canada
Schedule: Open until 9:00 PM
Telephone: +1 604-303-9882
Business type: Home improvement store
17. Andrew Sheret Limited - Burnaby
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4.7
121 reviews
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Address: 7434 Edmonds St, Burnaby, BC V3N 1A8, Canada
Schedule: Open until 4:30 PM
Telephone: +1 604-521-0788
Business type: Plumbing supply store
18. Lowe's Home Improvement - New Westminster
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3.6
1547 reviews
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Address: 1085 Tanaka Ct, New Westminster, BC V3M 0G2, Canada
Schedule: Open until 9:00 PM
Telephone: +1 604-527-7239
Business type: Hardware store
19. Splashes Bath & Kitchen - Surrey
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4.9
31 reviews
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Address: 13325 Comber Way, Surrey, BC V3W 5V8, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 778-592-5942
