Best Tile Shops In Vancouver Near Me

Fontile Kitchen & Bath World Mosaic Tile (BC) Ltd Tile Town Centanni Tile Inc. Creekside Tile Co Ltd Fifth & Fir Tile Shop HL Tile Depot ANN SACKS Shop Tile Distributors Ltd. Stone Tile Pacific (Main Showroom & Office) Centura Tile Vancouver Quality Tiles Builders Tile Tile Mart Surrey

1. Fontile Kitchen & Bath - Vancouver

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 77 reviews

270 Terminal Ave, Vancouver, BC V6A 2L6, Canada

Address Website WhatsApp
Fontile Kitchen & Bath: what do users think?
Nick Dj.: The selection of tiles in the store is the only good thing I have to say about this place.But, it’s about people, isn’t it. And they were terrible in this case.After months of looking for tiles for our kitchen, we finally found tiles that perfectly match the rest of the kitchen.It also turned out that Fontile was clearing their stock of these tiles, so the price was very good.We bought 300 sq. feet that we were going to install a couple of months later. However, when the tiler finally stated the installation, it turned out that these tiles can’t be cut “normally”, by scoring and snapping. Every single time he tried, the tiles would break unpredictably, never along the score. He tried several other tiles that we had – no problems.The tiles were also bowed – some in, some out. So, in one word – unusable for something that is supposed to last.I went to Fontile to see what can be done about this, spoke to a sales girl, a day later spoke to the sales manager that spoke to the owner but I never got any response. I can kind or understand that they wouldn’t give me my money back, although it’s the issue with their tiles, not that we change our mind,but I also told them that the store credit would be fine. We have to buy tiles for the backslash as well. Still, no response at all.We had to find the replacement tiles asap, and all I could do was either to donate the Fontile tiles or to throw them in the garbage.A reputable store that is supposed to take this kind of donations told me that they have “no current need” for them, so the tiles ended up in the landfill. Terrible, isn’t it. 300 sq feet of unpacked tiles in the garbage.Or, to express it in the only language that Fontile understands – money numbers – $1300+ for the tiles, $125 for the landfill fees, $50 for the trailer rental, not to mention the price for the new tiles, going back and forth etc.So, Fontile, you owe me at least $1500. I know you don’t care, that’s why I write this review, something I normally don’t do, hoping that at least somebody will buy the tiles elsewhere, not in your store.
Avery Gillick: Great spot for tiles with helpful friendly professionals
Gregorio Bandeira de Mello: Amazing products and team!
Suet Suet Lau: They said they r open Sunday now 11-4 even on their website. I drove all the way there and it’s not open, took me 45 min to drive there. There was another man walking in the rain trying to get in as well. This is disappointing.
Ryan Sieber: This is the place to go if you need to do some serious tile shopping. We went here first before making a day of hitting up all the tile shops in Vancouver and Richmond. We had excellent service and more tile choices than the others combined. Wasted an entire day only to find we should have just made our purchases there.
aida danyali: The worse place to work ever. NEVER EVER RECOMMENDED.There was a manager whose name was Shawn. OMG he is the worse person I've ever seen in my whole life. Verrrrryyyyy BAD place to work. working there is like a nightmare. There was a lady there whose name was Mayblle, oh God Shawn and Maybelle were the worst people ever. Never ever apply for this company.
Jerry Thomas: Great selection of tile and prices are not through the roof. Good service and they have parking at the rear of the building.
Sally Wong: nice tiles
Julia Hornyak: Very friendly workers, helpful and a lovely selection of tiles.
Shane Healey: Great customer service friendly staff
APL Restoration: This place has very unique tiles
Damien Gamez: Nice tiles but the owner makes me think Jeff Bezos isn't so bad
Arash Yazdani: Great selection of higher-end, harder-to-find tile. They had a specialty tile I was looking for and couldn't find at other stores and even better, they had it in stock. James Gu was very efficient and easy to deal with. Pick up of the tile was also very efficient. The tile I bought was large pieces and awkard to transport, however the Fontile warehouse crew took care of loading it into my vehicle and making sure it was secure to prevent any damage during transport. Would recommend both Fontile and James.
yvette y tang: Lots of stone tiles, texture ....if u care about ur place go here, not home depot......
Hamid Reza Tabatabaeian: The worst management I ever seen. They can not do any worst. I think the manager hired by other supplier to bring the fontile down.They always lack in everything.I never go there anymore
Sina: You shouldn’t have to wait over an hour to pick up tiles
Mali DS: Best place to buy tile in Vancouver
Michael Henderson: I popped by here looking for a unique tile. They didn't have it, but they went out of their way to find someone else that might. That doesn't happen very often. Thank you.
Margaret Milo: This is based on our 2 recent visits. They have a great selection of high end tiles, the stuff you see in Architectural Digest, but still workable in our humble shack.The ground floor has some great bargains on their products, if you're flexible with the design/colour, this is a treasure trove! We got some fantastic backsplash tiles for $1/sq', down from $25!!Samuel was very helpful with our queries, even though he was up to his ears with paperwork.
Jackson So: Fontile is one of my favorite tile shop, you can find all types of tiles with different sizes and shapes. Even Versace too.
Ally Day: Really rude, tried to ask for assistance and were completely ignored. We asked the gentleman at the desk if he could recommend a style of tile and he basically kept working on his computer and didn’t even look up and said no. We then asked if he could provide a recommendation on tile, and he kept looking at his computer and said no - he was doing his best to let us know we weren’t welcome. As soon as other customers came in speaking his language he jumped up and ran to help them. Pretty disappointing, we left feeling bewildered since we’d been recommended to go there and we’d spent an hour to get down to the store. Definitely felt discriminated against. We then went to HL Tile Depot and had the opposite experience - very helpful and welcoming.

2. World Mosaic Tile (BC) Ltd - Vancouver

Verified

Verified

· 11 reviews

1523 W 8th Ave Second Floor, Vancouver, BC V6J 1T5, Canada

Address Website WhatsApp
World Mosaic Tile (BC) Ltd: what do users think?
Jeffrey Kennett: My recent bathroom renovations could not have been successfully completed without the experience and professional assistance from Pat and her great staff at World Mosaic.Pat was able to take my thoughts and help with the tile choices. She was also instrumental in helping with the final install with questions from me and my tile setter.I fully recommend World Mosaic for any tile needs.
Ruxandra Aldea: The owner was rude and did not return my call after I brought up issue with tile quality and requested a return & refund. While tiles looked nice in the showroom the quality was poor when we received all boxes. Big variations from piece to piece on the mosaic sheets, unequal gaps, not straight, etc. It made it impossible for the tile setter to complete the job.Other tile shops have great quality, courteous customer service and take returns with no questions asked. Shop is overpriced and not worth it, given the rigid policies and the hassle.
Hiram Leonard: good
Julia Hornyak: Very good selection 🙂
MY HOME G: Absolutely love the service and professionalism.. huge product selection very knowledgeable staff ..I would highly recommend my client's
an na: Positive:QualityRecently changed my old tiles in the kitchen. I was looking for something special. The "World Mosaic Tile" store is awesome, you can find almost everything. Friendly and helpful staff. Highly recommend to everyone.
Olesia Kloster: The best tile store in Vancouver. Friendly and sweet stuff.
Lyn Bartram: Excellent experience. Billy was wonderful and creative. I will probably never go to another tile place again unless there is some extremely compelling reason! and they had a sale on, making it even more excellent.
Andy W: Thank You very much for friendly and professional service.Andy's Appliance & Refrigeration
Jan Johnston: Absolutely fantastic experience here. Changed our minds so many times, it was never a problem, Billy is incredibly patient and comes up with great suggestions and ideas, staying in out budget. There are many options from Mexican to Tuscan to B&W to pretty much anything you want. They always let us take home enough samples to get an idea ... took all the stress out of it and made it fun. Highly recommend.

3. Tile Town - Richmond

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 118 reviews

12591 Bridgeport Rd #120, Richmond, BC V6V 1J4, Canada

Address Website WhatsApp
Tile Town: what do users think?
Gary Sears: Hard to beat great selection and very helpful and knowledgeable staff I will definitely be referring my friends
Sue Cmolik: I never give 5 stars but they actually deserve it. Sawwa was so accommodating and patient. In fact, the whole gang was so helpful and pleasant. I purchased enough tile for 4 rooms and a tub surround plus the grout and mortar......they made spending more than $3300 fun!! Who can say that!🤗
Jerome Griffiths: Judi Merrill was fantastic! She spent a lot of time on selecting grout colors. If your buying tiles go here. You won’t regret it.
Jueting Wang: The sales Alvin is really helpful. He gave us useful suggestions and helped us finish the whole purchase procedure fast and efficiency.
imp dom: Very helpful staff. An overall great experience.
Gordon Cheng: The people at Tile Town were very helpful and they have a good selection of tiles at reasonable prices. Follow up was good and delivery was on time.
Debbie Lewis: We have been looking for new tiles for out shower and bathroom floor. We have gone to numerous stores and the staff could care less if you were there or not, then we went to Tile Town in Richmond and that all changed. From the first moment, Judi guided us through all of the choices, she is amazing! Don’t waste your time or money going anywhere else!
Vince Man: My wife and I stumbled into Tile Town when we were over at Home Depot preparing to renovate our suite. We were blow away by the amazing customer service that Tile Town provides its customers. Mark initially assisted us and he was ferociously amazing in his suggestions. We were then helped my Judy who was equally amazing but a little less ferocious. The team provided us good feed back but never pressured us into something we didn't want or were not sure about. They answered all of our questions and gave us different perspectives on design. Their prices are competitive but their customer service is second to none.
Cindy H: The staff provide the most amazing customer service! Great product knowledge and always friendly and helpful. Judi and Alvin are the best. They will find what you are looking for, even if all you have is a photo of your desired tile. When I hadn't been there in months, they actually remembered my name. I even had the manager take the time to explain schluter systems at length to me on one occasion. Highly recommended.
James Takacs: Service was fantastic, the staff is amazing, they had some real good recommendations. Can’t complain about a thing. Judi and Alvin are great and deserve a raise.
Erica W: Had a great experience buying tile and choosing grout at the Richmond store today. Judi Merrell is a wealth of knowledge, encouraging, personable and friendly - a real pleasure to deal with!
Heinz Franzke: Very positive experience working with TileTown on our most recent project. Judi greeted us warmly and sought out our needs and expectations. She made recommendations…noting the pros and cons of each. No heavy pressure sales tactics, just a sincere desire to assist us.Our order was put together and was waiting for us when we were ready to pick-up. Judi even reached out to our Contractor to confirm our order….and gave us feedback on his services. (Very positive recommendation of Tim Sas, and Safe & Sound Contracting).Thank you TileTown and all your staff….from the greeting and consultation, right to the loading of materials into our vehicle….a truly positive experience.
Bryce Jackson: The best customer service every time!
St Wo: We’ve come here for two separate renovation projects and had a great experience both times. Sawwa was so knowledgeable and patient, offering tips and advice while allowing us to make the decisions we were most happy with in the end. She turned a daunting task into a pleasant, straightforward experience, especially considering we walked in with zero idea of what we wanted! Thank you so much.
Aina Tee: Sawwa, a TileTown Richmond BC employee, was so attentive during my visits. She patiently helped me locate and visualize different tiles for my newly renovated space and gave expert advice around the best options for tile assembly placement, grout colour and edging. Their pricing is competitive and their workers are professional and approachable. I highly recommend and would use them again in the future!
Cameron Leclerc: Judi was amazing!!! Great selection and great prices!
tony hu: They helped me to complete my lovely kitchen. Very professional, helpful and friendly.
Raphael Gonthier: Our experience with Judi has greatly exceeded our expectations! Smooth, simple and lovely experience and services! We purchased dot-mounted porcelain tile for a 2600 sq. ft. pool project as contractors.Great pricing, awesome vibes and she took care of everything in addition to always provide detailed information, in a record time. Passionate people.And once again, a HUGE thank you from all RLL team!Kindest of regards,Raphael and Yanik
Tom: Great help all round, answered all my questions.
Kelvin Hui: Excellent customer service and solid product knowledge assisted us to find the perfect tiles for our bathrooms. Special thanks to Alvin and Samwa at Richmond location!
Leon Hong: You cannot find a friendlier crew in the tile business. These folks give the best customer service and honest price on quality products. Over the years I have bought little bits of tile from kitchen projects to something as trivial as my wife’s cockatiel cage. Doesn’t matter if it is a big or small order, they will take the time and make you feel valued as a customer.

4. Centanni Tile Inc. - Burnaby

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 203 reviews

3737 Napier St, Burnaby, BC V5C 3E4, Canada

Address Website WhatsApp
Centanni Tile Inc.: what do users think?
Mark Howard: We had an amazing experience ordering tiles through Centanni Tile for our home renovation. After a few emails back and forth, with prompt replies, we had our order placed. We received that order within 24 hours delivered to our door on Vancouver Island. Great customer service!
davide aquilani: Perfect place for the perfect products.The team is super professional and very helpful. Thank you
Melanie Jay: I had a wonderful experience with Donny and the Centanni Tile team. I am a teacher at an inner city high school and contacted them last week to ask if they had any tiles they could donate to our school for a class project. Donny contacted me quickly and arranged to have several boxes donated to our school. When I arrived at the showroom, I was greeted cheerfully and quickly ushered to a store room where I was able to view the tiles for donation. I was astounded by their generosity - they offered us a multitude of boxes filled with hundreds of tiles! I am so grateful for their help and support and am looking forward to the quality of work my students will be able to produce with these materials. I highly recommend Donny and the Centanni Tile team - not only for their excellent customer service, but also for the way they quickly jumped in to support our school and students. I will recommend Centanni Tile to all my friends and family - a company that is so willing to support their community is one that I can stand behind. Thank you Donny and everyone at Centanni Tile!
Mat Greenman: Thanks to Centanni Tile Inc for the Cumbria Black 24” x 48” tiles for my location! They are fast, efficient and professional, highly recommend as a supplier!
Don Poelzer: Outstanding - second to none - customer service!!
Claire K Roy: Such a great experience working with Donny from Centanni Tile! We can't wait to see the new tile in our kitchen!!
theresa P: We thoroughly enjoyed our experience at Centanni! Super helpful, personable and knowledgeable! What more can you want! We will be definitely be back :) Oh, and our tiles look Amazing!
Tyler Wray: We recently did a large renovation on our house and bought all the tile from Centanni. Gloria was fantastic and helped us pick tile that fit our space and our budget. When we came back a year later to tile our suite Gloria remembered our tile choices and our newborn’s name. Amazing customer service. When I needed one more box of tile last night - when Centanni was closed, I called just-in-case to see if anybody was in the warehouse. Sure enough, the owner was still there and answered the phone! I picked up one more box and my tile setter was able to finish the suite that night. I will recommend Centanni to everyone I know for their tile needs. Thanks guys
Lianna Armstrong: We love working with Centanni Tile here at Evolve Interior Design. Family owned with the best customer service.
Ralph Tischler: Centanni was one of the first Tile stores we visited and later realized that there was no need to look any further. Gloria provided so much helpful advice and guided us to an excellent choice to re-tile our home. Service, support and delivery of all materials for our DIY project were awesome. Thanks so much !!!
Catherine Descheneaux-Ally: Donny and his team were great to work with, I am new to all the tile options and they made the process really easy and straight forward. All my questions were answered thoroughly and they helped me narrow it down to exactly what I was looking for. I’m so happy with our selection, I will definitely go back again.
Edmund Chiu: Gloria is an absolute gem. She gets right to the point and isn't there to up-sell you on anything that you she doesn't think you'll need for the build. I had the honour of having her help me with my house build where she advised me on the proper products to buy and and also how to go about using them optimally. I am home owner and not a contractor but she still took the time out of her busy day to explain everything in terms that I could understand. If I have any future builds I am definitely coming back to Centanni Tile for their products. Will definitely recommend them to others.
Lea Hazenboom: Everyone at Centanni was great to deal with.Nancy was very patient with us and helped us select some beautiful tiles for our new house. She went above and beyond to make sure we were provided with all of the options and happy with the final product.Thank you for the amazing customer service!
Sean Mcgarva: Your product and service is awesome! Both of my business partners have it in their homes and your support of local small business like ours is what it’s all about!
Emily Scott: We often use Centanni Tile for our projects for a number of reasons: They have great styles and are always adding new collections, their prices are affordable but the quality of the tile is still great, and our Centanni rep, Nancy, is so great! She is always responsive and goes over and above to check in and show us new collections, having a rep that cares makes all the difference!
Bradley Cummins: Just finished renovating my 5,000 square foot home in Point Grey, my house would not look as amazing as it currently does without the help of Centanni Tiles... they have some of the most premium Italian and Spanish tile collections I have come across. The customer service was top notch as Donato and Gloria are super knowledgeable when it comes to EVERYTHING TILES. If you need quality products that don't look cheap like they are from Home Depot then I recommend these guys bigtime.
Lucy D: I was greeted by friendly staff who helped me choose between so many beautiful tiles! If you like to support local, family owned businesses like I do, check them out.
Larry Debeck: Prompt, professional, knowledgeable and very helpful. Beautiful and extremely high quality products at a very competitive price.
Cara Interiors: Donny and his team at Centanni Tile are incredible to work with! Not only do they have amazing products there customer service outstanding. If I could rate them higher than 5 stars I would.Thank you Donny and team!
M Reyes: We just purchased some amazing Spanish tile for our outdoor project from Centanni Tile. We love the look and quality of this tile and are very pleased with the customer service we received from both Gloria and Donny. Thanks again!
Jenylyn Jose: Gloria and staff provided great service and are a pleasure to work with! She’s so knowledgeable and helpful, great listener, and answered any questions I had. So happy with the Colorado Blanco tile in my bathroom and service with them that I already bought kitchen floor tile from them too! Would highly recommend Centanni Tile to anyone!

5. Creekside Tile Co Ltd - Vancouver

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 15 reviews

48 W 5th Ave, Vancouver, BC V5Y 1H5, Canada

Address Website WhatsApp
Creekside Tile Co Ltd: what do users think?
Amanda W: Carrie was so incredibly sweet and helpful. I had gone to another tile place before Creekside and the customer service was like night and day. Carrie really took the time with me to find the perfect tiles for my kitchen (I had even arrived 15min before closing).Creekside Tile has a beautiful selection of tiles. There were so many options for me that it was really hard to choose which tiles to go with. Luckily, she grabbed a bunch of samples for me (sorry, I still need to return them!) so I could decide at home.Thank you Carrie for making it such a great experience for me :)
Armando Sardegna: Gorgeous tile selection and very helpful staff. Sara is a huge help and everything I wanted was in stock. Lots of tiles you won’t see elsewhere. Parking can be a challenge. Overall, great experience.
Mae Wong: This place has a wonderful assortment of decorative tiles! I was looking for very specific patterns and been to 4 other stores prior to my visit and none of them has the large, beautiful selection that Creekside has.The showroom is clean, spacious and well organized- which probably why it was so easy for me to spot the 3 designs I was looking for!Micah at the front desk was very friendly & accommodating, she even emailed me the photos of the tiles mounted on display so its easier for me to visualize them in a lager format which is a far better reference than the tiny piece of tile sample they give.Over-all great experience, and parking on the side street is convenient.
Carrie Hunter: Great selection
HS Madan: They have some nice tiles. But the service was not very good at all. The girls were just sitting at their computers and talking to each other then actual help us. We went to a different place and finish buying our order.
J Grandrew: Great quality tiles, wonderful variety, and really good service. Always a go too place when I need to find tiles. Highly recommend!
Patrick E: Great service!
الروض الريحان: جيد
westside “Westside” Vancouver: Unique and coordinated selection of tiles
Jona White: great service and great tiles
Sean Tobin: Excellent customer service , polite, helpful and prompt. I would highly recommend them. Thanks Paul!
Victoria Lai: Gorgeous products
MIKEL RUEGAMER: Really great people to deal with. Super friendly, very knowledgeable staff. Custom tiles made for your application. Small place but a huge selection of really one of a kind tilesGood place to shop..
keith gorham: Great visit and helpful even tho I was just looking for a few colourful tile for a mosaic
Tile Guy Services: Great customer service and a great selection of tile
Sullivan Barker: Tiles you won't find anywhere else. Check out the morrocan inspired tile on the floor upstairs.

6. Fifth & Fir Tile Shop - Vancouver

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 27 reviews

1614 W 5th Ave, Vancouver, BC V6J 1N8, Canada

Address Website WhatsApp
Fifth & Fir Tile Shop: what do users think?
Anna Thompson: Bill and Brenda are so incredibly helpful! We just keep going back, and project after project they have given us excellent guidance. They take the time to understand your vision and your space, and make it work in your budget. They have been very responsive and well coordinated. Would 10/10 recommend these guys for your next project!
Alexander van Driesum: Great shop with helpful owners! They were kind enough go over tile options and samples with me for my kitchen. They are also able to order in and helped me customize my kitchen. Much better than the big box stores!
zohar gewing: I'm an interior design student and this is always my first stop when I need samples for a project. they have a huge selection of gorgeous tiles and flooring. so much variety and more eclectic than most of the other suppliers in Vancouver. Brenda is so supportive and generous and obviously passionate about what she does. I can't speak highly enough of this place.
Kevin OConnell: We went in to their new store on W Broadway and were really impressed at the selection of tile. So many really beautiful options. Will definitely be going back.
Lori Cyr: Fabulous selection of beautiful tiles, and lots of help with design questions. Bill and Brenda both very helpful. I love the tiles in my rejuvenated bathroom
Tracy Bell: I've been looking for the perfect tiles for a long time. It was by luck I walked into the new showroom of FIFTH + FIR and was helped by Brenda. Such great service, advice and selection of tiles. Highly recommend this awesome team. So happy. Thank you :)
Ann L (Faye): Brenda and Bill have an exceptional business. From their knowledge and creativity to their personal, patient and above and beyond service. They work hard to make sure you get the best product and on time. I wish them all the best in their new location!
Lisa Gibson: Brenda is amazing. I choose a sample tile that Fifth and Fir no longer carries and she still helped me source it even though they wouldn't get the sale. I too, work with customers, and always appreciate when people go above and beyond and think about truly helping me, not about the sale. Brenda is that person. Plus, she has a great eye and design aesthetic. I ended up going back to her to get help picking out the rest of my tile. Next time, I'm going straight to Brenda and won't waste my time running around to other places.Lisa
wade thomas: I was the smallest of small-fry clients for them, yet the attention, suggestions, and service received from both Brenda and Bill were top drawer. They understood I was after something very particular and made it happen. Hands down best selection of designer tiles.
Leslie W: I can’t say enough good things about the experience I had at 5th and Fir. The customer service at 5th and Fir was exceptional. When I arrived at 5th and Fir I was looking for tiles for our kitchen renovation. The shop had a beautiful selection of products, far more than any of the other shop I had visited prior. I brought in pictures of my kitchen, a sample of the counter top we were installing and swatch of the kitchen paint color and asked Brenda for help. Brenda is not just a sales person but an experienced interior designer who was able to provide invaluable advise and sent me home with some samples. I returned to 5th and Fir a couple of times in the process of making a decision and Brenda was extremely patient and responsive in addressing all my design questions. She helped me visualize the end project and feel confident about my choices. Both Brenda and Bill liased with my contractor to make sure that everything was ordered and delivered on time. I am so grateful that I found 5th and Fir. The kitchen renovation turned out far better than I ever imagined. The tile backsplash is the highlight of the kitchen. I would definitely recommend 5th and Fir to anyone shopping for tile.
Jennifer Hill: Five stars start to finish. The tile selection at Fifth + Fir is stunning, service from Bill and Brenda was exemplary (and personable), and tile delivery was exactly on time.
Donny Centanni: Bill has amazing service and great collections.
Gordon Lesyk: We happened to be in town on vacation and were on the hunt for some specific tiles that had been alluding us. Even though we didn't end up purchasing them from her, Brenda gave us great recommendations not only for where to get the exact tile we needed closer to home in Ontario, but also some nice local spots around Vancouver to check out. Top notch customer service!
Ali I: Brenda and Bill were absolutely fantastic with helping me choose backsplash tiles for my kitchen renovation. They were patient and helpful as I came by the store over the course of many weeks, just to browse and ask questions. They provided samples for me to take home and also recommended installers. I absolutely love the tile I purchased and which is now installed in my new kitchen. And on top of the great service - the store is a welcoming place for dogs, with a bag of treats and warm greetings for all. Highly recommend
Stacey B: AWESOME WELCOMING GRATEFULI pass the shop on my morning walk every day. On a whim I went in. I wanted to redo my bathroom and kitchen. I really liked the vibe and the personal space given to me. Brenda and Bill were super friendly, helpful and let me browse at my own pace. Brenda stopped by our home (we live close by) after work and took dimensions and brought over samples for my busy husband to see. Fast forward, we absolutely love our new bathroom and kitchen. We couldn't have done it without Brenda's guidance and expertise in design and Bill's long time experience, algebra skills and awesome sense of humor. I continue to stop by for my daily dose of smiles!Grateful client
Amanda W: What cold, cold customer service.I was really surprised too considering the reviews for this tile shop are outstanding but I did not have that same experience. It was quite awful, which is a shame as I was looking forward to coming here to choose tile for my kitchen renovation. Firstly, I walked in there and no one even looked up. Then when one woman did, she didn't even get up from her chair. She talked to me from across the room in a cold manner of which then I had to make my way over to her desk to show her some reference images that I had on my phone, bearing in mind that I was also lugging around a sample of the stone for my countertop. It was extremely uncomfortable (so much so that I didn't even feel welcome to put down the heavy stone in my hands) and I just wanted to leave, which I did shortly afterwards. Happy to say that I'm taking my money elsewhere.
Devon Edwards: I was so pleased with my experience at Fifth&Fir! Brenda and Bill went above and beyond to help me choose my tiles. Brenda thoughtfully walked through design principles with me so that we could choose different patterns while creating a cohesive look. Bill helped me recalculate my square footage to double check if there was enough of the clearance tile in the back!Couldn't recommend this store more.
Nancy Mann: Brenda and Bill are amazing! The Fifth & Fir Shop was such a find. Beautiful product at reasonable prices. However their exceptional customer service was what sold us. They were so patient and helpful picking tiles and paint colours to compliment. I highly recommend!
Laura Mihlar: Great, knowledgeable, compassionate service. I went in after another tile company had badly let us down (selling tile that we had on hold). Brenda helped find us some even better tile and was very understanding and helpful in coping with the stress of the situation. Very patient and has a great design sense.
axomm international business group: Fifth & Fir is not just a regular tile shop; we can describe it as an art gallery.Brenda is very helpful and knowledgeable, with an exceptional taste in design.We are so happy to have them as one of our main suppliers for high-end projects.Attached are the photos of the kitchen from our recent major renovation in West Vancouver. The backsplash is subway tiles from Fifth & Fir, matched with a Dekton countertop.Axomm Construction
Janna: The shop has great tile collections! I spent over a month looking for sage green tiles and fan shape tiles but no luck (either no stock or need to wait for 3 or more months). I happened to drive pass by fifth and fir one day and found exactly what I was looking for and they had immediate stocks! There was miscalculation of the tile square footage somewhere at some point by the supplier which caused shortage of tiles for my project. But Brenda was extremely helpful and quickly got the missing tiles for me in less than 12 hours

7. HL Tile Depot - Vancouver

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 45 reviews

835 Terminal Ave, Vancouver, BC V6A 2M9, Canada

Address Website WhatsApp
HL Tile Depot: what do users think?
P: I have been giving HL Tile my business for over 20 years. But no more, and I suggest that if you have a similar experience regarding a "lack of" service as the incredibly long list of poor reviews demonstrate - take your business elsewhere.
Mohammadreza Teimoori: Don’t trust them about price and quality
Jordan Sankey: The old lady working there must own the place. Otherwise, she should've been fired years ago for running this business into the ground by being an absolute cow.
Mahboob Mazaher: I do NOT recommend this business.Lady in the front is super rude and condescending. It’s almost as if she’s really trying to not have your business. Please stay away and take your investment elsewhere. A business like this should honestly become shut down with this type of customer service.
mounir riahi: Ça r e
caleigh hoot: The Lady working in the store was so helpful! she set us up really quickly and walked us through what we need to get to install our own tiles in the shower. We left that day with everything we needed, and our shower turned out GREAT!!Thanks again for all you help and kindness
oliver li: I just called the store and had bad experience. A lot of bad reviews mentioned a woman works there. A woman answered my call was very unfriendly and inpatient. I was afraid to ask more questions. I asked her whether they have 3’ X 6’ tiles, she said no, that cost about $1000 to order.
Denis Roy: I would also give zero if I could. Lady who works there does not want you in there for some reason. You will immediately be greeted as if you were trespassing in her back yard. I've worked on countless projects with countless suppliers and have never come across such an unhelpful and rude individual who treated me with utter disdain and ignorance. Was in the store for less than a minute and saw the bad attitude immediately so walked right out. Turns out, this particular lady is well known to other contractors I know who later warned me never to walk into this store. 50 other tile shops in the city who will greet you with a smile.
Scott Rose: Great staff, the lady behind the counter and the young man were very helpful; even close to closing time.Will be back.
afshin parvizfar: Not happy with customer service
Coral Watson: I would give them zero if I could. I came in to get help, they didn't really want to help me, so me and my friend left. The lady that works there hates people.
Jackson Abbott: Everyone else also talks about the woman working. My interaction was her telling me the tile size I wanted didn’t exist and the website selling them actually had wrong measurements. I went elsewhere and both other places had the exact size I was looking for. She was also rude and condescending the entire time.
Andrew Lissett: Excellent service. Excellent prices.
Zsa-Zsa Galaxy: DO NOT GO HERE!READ ALLLL THE OTHER REVIEWS ABOUT RUDE OLD WOMAN WORKING HERE !!!!She was so condecending and belittling i just walked out and took my business elsewhere.
S Adams: Went there yesterday worst customer service ever. Young guy didn’t know anything and old lady behind counter was very unfriendly, extremely unhelpful and just didn’t want to be there. Bought 2 boxes of tiles came home some were broken. Do yourself a favor and shop somewhere else.
Callie Service: I so wanted to rate this place better, but my goodness, the woman at the desk was absolutely miserable. Go for the prices, NOT the customer service (although the young gentleman who was working there almost made up for her sourness, which is the only reason they're getting a 3rd star). I've visited 3 times in the last few weeks, and each time I was shocked at how unfriendly and unhelpful she was - maybe I'm a glutton for punishment?They offer a great section of tiles, loads of display boards, and a serious range of prices and styles. Everything is dusty and dirty, and you need to be careful not to disturb the tiles, or you'll be glared at by the proprietor.
Joseph Chao: Probably our favourite tile place in greater Vancouver! Just doing a kitchen and bath reno, but we checked out a ton of tile places all over the lower mainland. We got some awesome deals here. They seem to always have some trendy tiles on sale. Dave (works on Saturdays when we usually went), was super helpful and always a pleasure to talk to.
Benjamin Akhtary: I did a few shopping at this location in the past few years. Happy with price and quality.
Bruce Towsley: We found the prices here the best against the same product at other stores. Our contractor now shops here as well.
Hillbillytc: Great tiles and customer service especially on Saturday
Bradley Jones: Good customer service. Staff was friendly able to locate extra material at their other store and have it available for pick up the next day. Excellent prices. Make sure to measure and purchase 10% to 15% extra for error and wastage.

8. ANN SACKS - Vancouver

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 16 reviews

1616 W 2nd Ave Lecture Theater, Vancouver, BC V6J 1H4, Canada

Address Website WhatsApp
ANN SACKS: what do users think?
CW Paul: Beware --- here is the variation you can expect when ordering tiles from Ann Sacks. The tiles we received are far from the quality and consistency of the ones we saw in their showroom and on their website.We ordered the Ann Sacks Provincal 4x4" tiles in Rose and White colour for our guest bath. The handmade tile in the showroom had a buttery translucent glaze that was masterfully applied, they were cut square (nearly perfect) and laid perfectly flat. The tiles we received are not even in the same category as the tiles we were sold. Our first batch was sent back and had to be re-made and this second batch is still nowhere near the quality of the tiles we ordered.Our project is significantly delayed and we are stuck with thousands of dollars in substandard tiles without a refund. They have deep vertical & horizontal lines that are not in the samples, the glaze application is mottled and the surface of the clay body is far more rustic than the tiles on their website or in their showroom. The tiles we received are warped and have not been cut evenly, it's impossible to lay these tiles as neatly as in the showroom and require up to 1/4" grout line. We've been advised that this level of variation is to be expected and fits within their acceptable range.Attached Images:1. Diagonal - Ann Sacks Showroom2. Horizontal - Ann Sacks Reality3. Horizontal - Ann Sacks First attempt (these are the tiles sent to us originally, why they were ever sent is beyond me). Ann Sacks said they fell within the 'outside range' of acceptable but took them back on our insistence. Our project was significantly delayed and we are on the hook to pay trades to return to the site to finish this work separately. It then took over 7 weeks for them to make and ship the next batch; which are admittedly improved, but still far inferior to the tiles we purchased and viewed in the show room.
Kirsten Hannah: Fantastic staff, service and products. I would highly recommend!
Sarah-Jane Chilton: Would highly recommend! Bought some beautiful tile for my new home renovation. Super friendly staff and so knowledgeable. Will definitely use them again. Top marks for service and product.
Caitlin Beland: I was impressed with the courtesy and the attention to detail of the staff. They really listened to me and because of them my reno turned out great! I modernized my older home but was able to fill it with style and charm. I felt safe visiting the showroom because of the Covid precautions they took. Everything from booking the appointment to my installer receiving the product was smooth and professionally executed. Would use them again in a heartbeat
Kim Hatfield: Professional, helpful, knowledgeable. Enjoyed my visit and would like to thank the staff for their patience with all of my questions.
Maria R: Don’t bother with this place. She wouldn’t give me the time of day. Maybe you need to be a big name designer to shop here. What an unpleasant 3 minutes.
Nader El-Ramly: Ann Sacks has a wonderful selection of tile. We have been all over the lower mainland looking at different tile stores and there products are by far the best we have seen. Great and knowledgeable staff were super helpful. Highly recommended!
Peter S: Thank you for the sample tiles for my partner's kindergarten class. They are fantastic learning materials. Thanks for being so friendly and accommodating.
Darina Mishkova: This is a smal store, but full of plenty of unique and elegant tiles. So different! The staff is very friendly. You can take a sample home.
Shelley Scales: These are simply beautiful tiles that make bespoke and artful interiors.
Stefan Ciotinga: Minty, just totally minty :)

9. Shop Tile Distributors Ltd. - Burnaby

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 6 reviews

4562 Dawson St, Burnaby, BC V5C 4C1, Canada

Address Website WhatsApp

10. Stone Tile Pacific (Warehouse) - Richmond

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 7 reviews

8385 St George St #1, Vancouver, BC V5X 4V2, Canada

Address WhatsApp

11. Stone Tile Pacific (Main Showroom & Office) - Vancouver

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 20 reviews

1775 Pine St, Vancouver, BC V6J 3C7, Canada

Address WhatsApp

12. Centura Tile Vancouver - Burnaby

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 43 reviews

4616 Canada Way, Burnaby, BC V5G 1K5, Canada

Address Website WhatsApp

13. Quality Tiles - Vancouver

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 7 reviews

222 SW Marine Dr, Vancouver, BC V5X 2R5, Canada

Address WhatsApp

14. Builders Tile - Surrey

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 11 reviews

8268 128 St, Surrey, BC V3W 4G2, Canada

Address Website WhatsApp

15. Tile Mart Surrey - Surrey

Not verified

Verify

Not verified
This business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.

Request your free profile now
· 91 reviews

12990 80 Ave #5, Surrey, BC V3W 3B2, Canada

Address Website WhatsApp

add a comment of tile shops in Vancouver

Comment sent successfully! We will review it in the next few hours.