Best Ups Offices In Vancouver Near Me

Neil Sekhon: I got my passport photos done here and the customer service was fantastic. The whole appointment took 10 minutes and the clerk ensured my photos were valid for the Canada passport program. I would highly recommend getting passport photos done here.

Manraj Bains: Had the pleasure of dealing with the manager Manpreet. He came to the hotel we were staying at and picked up our luggage for shipping. The entire experience was stress free. He had handled everything correctly and all was delivered on time.

Ahmad: Wouldn't accept scan of my ID on the phone as proof of address/name for pick up - which I used with other couriers before, and other UPS locations - and I had the package notice on hand too. Waste of time.

Christina Jones: Please update hours online! This location shuts at 6 and online it says 6:30.

Teacher Jane: *Thank you for taking the time to reply. First of all, definitely not a great franchise to invest in when you are paying for the UPS logo but have nothing to do with UPS deliveries nor providing solutions for your customers who enter your UPS store.As for giving me the number to call UPS, it’s passing the buck without wanting to figure out the issue as your UPS employee told me “it probably won’t help even if you call” and she was right. It’s an automated system that wastes more of my time.Instead of having workers and franchisee proud of their investment into the UPS logo to want to help in achieving solutions for customer instead of passing it on to a 1800 number that you know will spin the customer into a loop. Saying sorry in a calm manner doesn’t help. Fixing the problem to be better, that’s what works! Sorry is an empty word without action. I’ve stopped using anything UPS because of this horrid experience. I know you are sorry. Action speaks louder than words. Another UPS customer done.👉I’m floored on how horrible the customer service is in this location. I’ve been very frustrated with not getting my packages delivered and it going directly to the UPS store. This location has absolutely zero initiative to help their customers. I was told directly “ deliveries have nothing to do with us but you can call the complaint centre but it most likely won’t make a difference” in my mind I’m thinking…WHAT??!! Aren’t you wearing a UPS logo? Aren’t you part of a company? How about taking initiative, being pro-active in trying for your customers to have a great customer experience. How about saying “ I know it can be frustrating, let me try and figure out how UPS can find the snag in all this” or something to move forward! Instead I got “you should be more humble” after I explained in the best way possible that this is a frustrating experience and I’ve already called and like she said got nowhere.I love to be humble and show absolute gratitude to customer service staff that helps to find a solution in all this however getting, “Your situation has nothing to do with me nor this store” is so inflammatory. Absolutely asleep at the wheel. Sad indeed. Government agencies I can perhaps understand but a privatized business that has this level of arrogance is clearly a lack of care for their company and customers.

Antonio Smith: I have been here 3 times to do printing and shipping and the guy behind the counter is friendly and professional and super helpful. He makes it an easy process to ship goods. I listen to how he is also helpful with all customers that come in when I am there. I wished he also worked for Canada Post as some of their assistants are not helpful at all.

Padmini Kumar: The staff needs to learn to treat customer better. They are rude and lack professionalism. This is second time I been treated this way.. not sure why ! Suprised with below comments.

Funghi S: By far the best UPS store!

Esther: Fantastic service. Super helpful and friendly lady.

Piper Boeth: I’ve only been to this UPS store once but after my single visit I was so angry that I had to go home and lay facedown on the floor for an hour before I could do anything else. I should’ve listened to other reviews but I thought “I’m only picking up a package what’s the worst that can happen?” Well the joke is on me because the whole experience was miserable. It turned out that my package wasn’t there because there was a delivery issue (the third consecutive one I had faced) but the UPS tracking would not tell me any details or how to fix it. I asked the man who runs the store if he could look up the tracking number to see what was happening and help me figure out how to get my package, since, you know, it was a UPS package and he runs a UPS store. He said that he could not help me because he’s not actually associated with UPS in any way and handed me a slip of paper with a help number on it that is non-functional for Canadian packages. I recognized the number and tried to explain that I’d actually tried that number several times already that same week and it doesn’t work for packages shipped in or to Canada which is a problem since we were in Canada. He refused to listen to a word I said and instead just turned around and walked into the back of the store as I was still talking and didn’t come out. It was so incredibly rude. Do not go to this store if you value kindness or service or actually want to do anything UPS-related as apparently, he cannot help.