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1. Metro Gas Fireplace Service and Repair - Vancouver
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5
66 reviews
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Address: 2140 W 12th Ave #404, Vancouver, BC V6K 2N2, Canada
Telephone: +1 604-558-4545
Business type: Fireplace store
2. Burnaby Grills - Burnaby
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5
20 reviews
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Address: 7128 Randolph Ave, Burnaby, BC V5J 4W5, Canada
Schedule: Opens at 8:00 AM
Telephone: +1 604-431-8809
Business type: Fireplace store
Michael Maguire: Friendly knowledgeable staff, owner seems like great guy they will get my business again in the future.
Jeff Churchill: Scott is a very friendly guy with a great demo/presentation centre. He is knowledgeable and will help you pick the right grill for you. He was great to work with and I'll be buying my next BBQ from him.
Jendhel Sico: Best BBQ shop in town. Scott & his team are super helpful. Will recommend anybody looking for a bbq/pizza oven/all the bbq related things to come here!
Bryan Chan: very helpful. helped me find a BBQ cover
Silver Wolf: Was going to stop in to ask some questions and hopefully make a purchase but they’re not open weekends? If you’re part of the Monday-Friday work crew this isn’t the place for you.
Alexander G. Tsakumis: Absolutely the best BBQ shop in Vancouver. Period. So we'll versed in the business and not looking to gouge anyone. In fact, they'll save you money. Top drawer service, too. Great selection. Ask for Troy, tell him Al sent you.
Penelope Diane: horrible customer service. Very rude
Josh Davis: Bought the Napoleon Presitge 500 from here. Troy was very knowledgeable and helpful in making the right choice for a BBQ that suited my needs. Love the bbq and highly recommend seeing Troy if you are in need for a new grill.
Dave Nosella: It's nice to have a locally owned small business where their Employees are knowledgeable and know how to give great service. Troy always recognises me when I come in and is always interested in what's on the smoker this weekend. He listens to my stories and shares his expertise. It might be wood pellets for the Traeger now, but I see the new grill in the future. I feel confident that Troy will take the time to make sure that I get the equipment that will fit my needs.
Rick Barnett: Just not overly helpful. Expected more support and advice. Poor email communication.
Alicia Gillard: Service was fairly priced and quick to help us find what we need:) Highly recommend buying your BBQ from here.
Seven Emirate: Poor customer's service experience.
Jeevan Sandhu: I had a easy time at Burnaby grills! Troy was super helpful! I bought the traguer timberline 850 which is a fantastic smoker. Troy helped me alot by answering all my questions towards the timberline. Im a very satisfied customer!Anyone looking for a traguer or any other bbq equipment please don't hesitate check Burnaby grills out! You won't be disappointed!!!Awesome staff 👍Awesome customer service 👏👌
Gary Bryant: Troy was FANTASTIC!! Through the whole process he was very informative and friendly. He answered every single one of my "dumb" questions like it was the first time anyone had asked him. He listened to what I was looking for and then showed me all the features and explained the differences between all of their models then sat back and allowed me to make my decision on my time. There were no high pressure sales tactics, he never once tried to up-sell, and he actually listened to me. I LOVE my Prestige Pro 500 NG. My only regret is that I did not have the space for the Prestige Pro 665!! Thank you Troy and Burnaby Grills for all of your help and insight to help me select the perfect grill to put into my dream patio build. This grill is a BEAST and I could not have asked for a better experience from start to finish. Napoleon's warranty is second to none, the build quality is top shelf, and Napoleon's customer service is unbelievable. If you want straight up honest sales and a stress free experience these guys are where you need to start and end your search. The bonus, I was able to buy a truly Canadian made product and I was able to shop local and support local.
Chris Puzio: Picked up my Traeger grill from Burnaby Grills. Troy made the whole process really easy, he was knowledgeable and friendly. Definitely going back for all my future grilling supply needs.
John Deschain: Super friendly staff and great service.
Angel Cheng: I was very lucky to have met Scott (owner) from Burnaby Grills. I impatiently called the store on Dec 26 which was a Saturday and they were closed. I was regretting not getting a very hard to find Traeger Ironwood 650 Pellet Grill which was sold out everywhere but Burnaby Grills had 1 in stock.Scott called me back and he went out of the way to open up his shop for me to purchase the grill. I had such a great conversation with him, he gave us tips and tricks with the grill, recommended different rubs, told me his life story, and showed us pics of his own BBQ! Such a personal and charismatic guy! Anyone working in sales and runs a business needs to learn from this man!Grills, grill accessories, pellets, rubs, hot sauces, fireplaces, heat lamps, firepits, Burnaby Grills has it all!! I trust so much in how Scott runs his business I believe his whole team carries out the same valuesI'll be going back to Burnaby Grills every month to get my pellets from (PS: he's got a punchcard for pellets too! buy 10 bags get 1 free!) and I can't wait to share my BBQ with these Grillmasters!
M C: Scott who owns the place is absolutely amazing will bend over backwards to make you happy and has great barbecues and pizza ovens worth the visit!
M Y: Troy Messyah was so professional and outstanding! He helped me greatly with his plethora of knowledge.
Steve S: Troy was very helpful. Great service.
Karen W: The best! Scott and his team are super friendly and helpful. Lots of variety to suit every budget.
3. skylimit heating and gas Ltd. - Coquitlam
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5
97 reviews
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Address: 3550 Woodland Dr #14, Port Coquitlam, BC V3B 4R4, Canada
Telephone: +1 778-892-5119
Business type: Fireplace store
4. Dreamcast Design & Production - Richmond
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5
52 reviews
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Address: 2200 Vauxhall Pl, Richmond, BC V6V 1Z9, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-278-4939
Business type: Fireplace store
DC Elsborg: Well done Dreamcast. Great product...awesome service. Thank you!
Paul Hattan: No instructions on how to place media holder inside bowl
Neil M: The fire pit is great! Customer service is slow and not accountable. There was no mention that my custom pit didn't include a cover. Then I ordered one and they forgot to ship and didn't really apologize. Had to complain just to get free shipping. When you are purchasing an expensive fire pit I think these things should be mentioned. Got the impression they really don't care too much about customer service. They may just be too busy.
Interior Solutions Design Group Inc: Always a pleasure to work with!
Natalie S: We searched high and low for the perfect fire bowl. I knew what I wanted and was determined to find it. When I saw this beauty, I fell in love! After some research, we placed our order, full of optimism it was everything we hoped it would be… it did NOT disappoint. We love it!! It’s inexpensive to operate (natural gas) and creates a lot of warmth, easy to use and creates a nice ambiance. A plumber hooked it up with no problems and was impressed with the set up. He said it was much nicer than the ones he normally sees. We feel like proud little parents with this addition along with our new pool. They go together well!
Andrea Scott: Beautiful design. We got the zen 36 with the hottest burner. Initially it didn't produce the flame size we hoped for. Dreamcast reached out and solved the problem, it had been incorrectly installed by the gas fitter. They sent us a replacement part (the gas fitter had put in a reducer) and it worked great. Victoria was really helpful in sorting it out for us.
Christa Walsh: This is not only a great product, but the customer service from this company is outstanding.
Mary Keenan: The fire table is gorgeous! It really puts out some heat. My family is absolutely loving it!
Enea Paja: Define your own warmth.No matter how big your space is or the place to want to install your new heat spot. Dreamcast can realize instantly.Professionals !
David Long: We've had our Dreamcast fire table for a little over a year now and it's absolutely wonderful! If you want the highest quality fire table this is where you can get it!
Brian Betz: Pricey however quality is good. Delivery times are long as is almost everything these days. Would probably not buy again given the high prices.
Carlos Conde: Simply Amazing!! My wife and I spent a long time trying to find the perfect fire pit for our backyard and I can tell you it was not easy. Many items were low price, but poor quality. Others were high-end names and had great pictures, but the service was poor and took forever to get any kind of answers. We finally came across Dreamcast and what an amazing experience. They were the perfect package: High Quality Products, Great web content that was easy to find and amazing customer service. From the first email to the final purchase, they were with us all the way through emails, follow-up calls and even checking in to see if the boxed fire pit was delivered on time and in perfect condition. Living on the other side of the country, Dreamcast made it feel like they were right around the corner if I needed anything.Thank you.
Harp Saran: Great product, superior service. We are very happy with the quality of mantle provided by Dreamcast.
Scott Hagarty: Very happy with our Zen fire bowl. Service was excellent and shipping was no issue to AB. Very easy to set up and looks amazing when operating.
Cory: Very happy with my fire table. Spendy, but you get what you pay for.
Sherryl Yeager: We bought the Lotus 32 and it is perfect! Very solid, the burner is top notch, and it kicks out serious heat! The staff were lovely and very helpful with my questions. The colour is exactly as the sample I viewed. It looks amazing and we love it. The piece was ready faster than anticipated as well. Buy quality, you will never be sorry.
Amanda Bourke: We love our Libre firetable, excellent quality, delivered right on time with great customer service along the way. Highly recommend purchasing your table from Dreamcast.
Suzan Fairfield: I love the Quadra 60, can’t say enough about the quality and appearance, truly beautiful. All the staff was really helpful with my order and a glass panel that needed to be replaced.
Maurice Lafleur: Sturdy and Looks Great.
Blaine Worth: All good people to deal with and really enjoy our firebowl.
Heather Payne: Absolutely great product, the best I found after an extensive search. 120,000 BTU is where it is at! Love that they're Canadian. Service was excellent, delivery was smooth, and the fire pit looks amazing in our backyard. Can't recommend Dreamcast enough!
5. Fireplace By Maxwell - District of North Vancouver
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4.7
71 reviews
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Address: 1380 Pemberton Ave, North Vancouver, BC V7P 2R7, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-987-1293
Business type: Fireplace store
4worldlovers: 
In 2020 Metro Vancouver introduced a graduated five-year plan to reduce emissions from residential indoor wood burning.
Applying for Natural gas fireplace rebate online allows for customers to track their application and for Fortis BC to process rebates faster.
Professional and know their stuff inside out. I appreciate the attention to detail and thorough explanation. It is a big purchase for me and I could use their professionalism and not to worry about anything.
I have worked with a number of local subcontractors over the years and Maxwell Fireplaces provided the best customer service start to finish that I have ever experienced. Their attention to details is second to none! Thank you!
When the company owner personally drives to the airport to pick-up your fireplace to ensure your project stays on-time you know you're in good hands. Straight-forward advice, excellent follow-through and a terrific product - bring-on the cold weather!
I initially had a complaint but when this was brought to the manager’s attention it was dealt with in the most professional manner & to my complete satisfaction.
Our entire experience with everyone at Maxwell Fireplace from the beginning to the end of the project was fantastic. The owners and all of the team were very friendly, helpful and knowledgeable. Our new fireplace is perfect. We are very satisfied customers!
I had no idea what I was doing with regard to switching to a gas fireplace, and Darren was so patient in walking me through things and explaining it all. These are incredible people who care about you and take care of everything, and that is from the top down. One of the most remarkable companies I have ever dealt with. If you are looking for a gas fireplace or to convert, go here!
The team at Maxwell Fireplace are caring professionals who put customer satisfaction first and stand by their commitments. Our experience was one where everyone involved was kind, respectful, knowledgeable and friendly at all times.
In 2020 Metro Vancouver introduced a graduated five-year plan to reduce emissions from residential indoor wood burning.
Applying for Natural gas fireplace rebate online allows for customers to track their application and for Fortis BC to process rebates faster.
Professional and know their stuff inside out. I appreciate the attention to detail and thorough explanation. It is a big purchase for me and I could use their professionalism and not to worry about anything.
I have worked with a number of local subcontractors over the years and Maxwell Fireplaces provided the best customer service start to finish that I have ever experienced. Their attention to details is second to none! Thank you!
When the company owner personally drives to the airport to pick-up your fireplace to ensure your project stays on-time you know you're in good hands. Straight-forward advice, excellent follow-through and a terrific product - bring-on the cold weather!
I initially had a complaint but when this was brought to the manager’s attention it was dealt with in the most professional manner & to my complete satisfaction.
Our entire experience with everyone at Maxwell Fireplace from the beginning to the end of the project was fantastic. The owners and all of the team were very friendly, helpful and knowledgeable. Our new fireplace is perfect. We are very satisfied customers!
I had no idea what I was doing with regard to switching to a gas fireplace, and Darren was so patient in walking me through things and explaining it all. These are incredible people who care about you and take care of everything, and that is from the top down. One of the most remarkable companies I have ever dealt with. If you are looking for a gas fireplace or to convert, go here!
The team at Maxwell Fireplace are caring professionals who put customer satisfaction first and stand by their commitments. Our experience was one where everyone involved was kind, respectful, knowledgeable and friendly at all times.
Janie Ackhurst: Meredith and Noel are very personable, friendly and knowledgeable. Our meetings with them were enjoyable! The installation guys were very professional, informative and friendly too!
Martin R: Staff are very helpful and obviously knowledgeable about all things related to fireplaces.
H& M: Professional and know their stuff inside out. I appreciate the attention to detail and thorough explanation. It is a big purchase for me and I could use their professionalism and not to worry about anything.
Terry Kornutiak: Excellent service from the show room to installation; highly recommend!
Dan Pigott: I have worked with a number of local subcontractors over the years and Maxwell Fireplaces provided the best customer service start to finish that I have ever experienced. Their attention to details is second to none! Thank you!
David L: When the company owner personally drives to the airport to pick-up your fireplace to ensure your project stays on-time you know you're in good hands. Straight-forward advice, excellent follow-through and a terrific product - bring-on the cold weather!
Lillian Olivant: I initially had a complaint but when this was brought to the manager’s attention it was dealt with in the most professional manner & to my complete satisfaction.I highly recommend this company.
Ginnie SchusterCramer: Our entire experience with everyone at Maxwell Fireplace from the beginning to the end of the project was fantastic. The owners and all of the team were very friendly, helpful and knowledgeable. Our new fireplace is perfect. We are very satisfied customers!
Carrie Gadsby: I had no idea what I was doing with regard to switching to a gas fireplace, and Darren was so patient in walking me through things and explaining it all. These are incredible people who care about you and take care of everything, and that is from the top down. One of the most remarkable companies I have ever dealt with. If you are looking for a gas fireplace or to convert, go here!
Peter Millar: The team at Maxwell Fireplace are caring professionals who put customer satisfaction first and stand by their commitments. Our experience was one where everyone involved was kind, respectful, knowledgeable and friendly at all times.
Matt Wentzell: These guys are true professionals and about were about the only good experience I had with my renovation. My contractor didn't prep the site as requested weeks in advance and Maxwell's installers went above and beyond to get things ready for the install. They were punctual with email responses and with install/arrival times unlike many of the trades I've had in my place over the past few months. I would recommend this company to anyone looking to update their fireplace!
Diana Mander: Simon and the Maxwell fireplace people are terrific.Did I mention Simon? Amazing fellow managed toSettle some disgruntled strata issues on site and maintain his composure! I would have lost it ! Did I mention Simon? !
Nona Sherk: We were very pleased with the installation. Installers were very pleasant, clean and professional. The fireplace looks great.Thank you Maxwell.
D A: Great experience overall -From sales to installation.Everyone there was lovely and the customer service was great! They had an inspector set up for us and helped streamline our rebate form. We are very happy with our new fireplace and would gladly recommend Maxwell :)
CarolandDoug Tallman: We ordered gas fireplaces from Maxwell Fireplace two different times in the past year. Each experience was positive and professional, starting from when we discussed options and then ordered with Darren H. in the store, the clear communication throughout the process and subsequently our fireplace installations. We loved the idea of dealing locally and we were completely satisfied with both the fireplaces and the excellent service we received from this company. Highly recommend!
Mandy O'Brien: Great experience with Darren and everyone who helped install our new fireplace!
Bob Clendenan: We simply cannot say how happy we are with our new fireplace. Noel and the team at Maxwell were great to work with, and we would recommend them to anyone who appreciates quality and value. We had been looking for a simple replacement of a “builder’s special” - but the result was far beyond expectations, and a favourite spot for morning coffee, comfy evenings, and waiting for Santa. Thanks folks, and Merry Christmas.
Yumi Murayama: Darren, the sales rep was very knowledgeable and professional. I highly recommend him and Fireplace by Maxwell :) Thank you for helping me with my design project!
Bradley Jones: Good selection of fireplaces. Staff friendly and helpful. Many designs to choose from. They supply and install fireplace units.
MR: I had a huge issue with a bad contractor that built my fireplace wall four times and still doesn't have it right. I approached Darren Huenefeld and shared the pictures and dimensions.Darren determined the wall Construction and fireplace were incorrect for the space. He then put together all the specs and information that we require to fix the mess. Darren went way beyond the call and is amazing with product knowledge and customer service. Thank you Darren I will recommend you to all.
Sheila Fee: Everyone was very professional, on time, and answered all our questions etc. The fireplace looks fantastic. We are happy with the whole process.
6. Urban Fireplaces Ltd - Coquitlam
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4.8
75 reviews
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Address: 17 Fawcett Rd #328, Coquitlam, BC V3K 6V2, Canada
Schedule: Opens at 8:30 AM
Telephone: +1 604-424-8300
Business type: Fireplace store
4worldlovers: Over 20 brands and 500 varieties of the best fireplace feature products available. Urban Fireplaces is a one-stop shop with customer service second to none.
We go beyond the traditional fireplace to offer you a unique piece to feature proudly in your home.We also carry outdoor collections including fire pits, bowls and tables, torches, heaters, barbecues, and Isokern pizza ovens.
Urban fireplaces delivers not just a superior product, but superior service and professionalism. All my clients have been beyond happy with their products and workmanship. Being a contractor myself, I use no one but Urban Fireplaces to take care of all my fireplace need.
Urban Fireplaces will ensure your experience from showroom to installation will prove why its the leading fireplace provider in Vancouver and the Lower Mainland.
Committed to quality. We carry only the brands we love and trust.
With a focus on the longevity of mid to high-end products, there are a variety of brands we wholesale (more than any of our competitors) – a savings we pass on to you.
If size or venting restrictions are narrowing your options, rest assured we know the importance of offering a variety of products that won’t compromise the look of your project. Our team will offer creative solutions for surprises that can arise during a build or renovation.
For over 15 years, I’ve obsessed over custom fireplaces. And as a people person, combining my passion for custom product has provided an opportunity for exceptional customer experiences.
We go beyond the traditional fireplace to offer you a unique piece to feature proudly in your home.We also carry outdoor collections including fire pits, bowls and tables, torches, heaters, barbecues, and Isokern pizza ovens.
Urban fireplaces delivers not just a superior product, but superior service and professionalism. All my clients have been beyond happy with their products and workmanship. Being a contractor myself, I use no one but Urban Fireplaces to take care of all my fireplace need.
Urban Fireplaces will ensure your experience from showroom to installation will prove why its the leading fireplace provider in Vancouver and the Lower Mainland.
Committed to quality. We carry only the brands we love and trust.
With a focus on the longevity of mid to high-end products, there are a variety of brands we wholesale (more than any of our competitors) – a savings we pass on to you.
If size or venting restrictions are narrowing your options, rest assured we know the importance of offering a variety of products that won’t compromise the look of your project. Our team will offer creative solutions for surprises that can arise during a build or renovation.
For over 15 years, I’ve obsessed over custom fireplaces. And as a people person, combining my passion for custom product has provided an opportunity for exceptional customer experiences.
Vanessa Soiles / Nielsen: We bought a new fireplace the two gentlemen who showed up to install were very knowledgeable and efficient. The service was easy from start to finish
Bobby J: Great selection, awsome website...truly enjoy you pictures and inspirationsThankyou
Penny Farthing: Loved working with Urban Fireplace. They spent a lot of time working with us to ensure that we were getting the product that we needed. Great customer service.
Babak Nikraftar: Our firm, Condoworks Design Renovations, absolutely loves dealing with the team at Urban Fireplaces! Their extensive knowledge in the fireplace space is unmatched. At the top of their game is their customer service approach.It is a delight to team-up with them on all of our projects. Looking forward to further projects together in the years to come. Highly recommend!
David Collins: From the beginning that I called urban fireplace spoke to Roberta to make an appointment for the showroom. Then Andy help us understand what fireplace can only work for our existing (Montigo) which impossible to replace in our townhouse because of the B-vent. We really appreciate your time answering our questions.
Belle Neufeld: Above and beyond service from the initial phone call to the in person service visit. Top notch all around.
G K: Had to replace our outdated fireplace with a zero tolerance one so the tv could be mounted lower and have custom built cabinets on each side. Andy and the crew are the best! They took the time to find the right sized fireplace and contractor to do exactly what we wanted at an excellent price. Whenever I had questions their staff were quick to respond and were a pleasure to deal with. No need to go anywhere else.
Breelana Gallaher: Our company, Hasler Homes, recently used Urban Fireplaces in a custom home we built in Burnaby. The designers at Synthesis Design were looking for a classic looking glass fireplace and Urban Fireplaces had just that. The end result looks so chic, and stands prominently in the great room. We'd highly recommend Dale and his team if you're building a new home or looking for a new fireplace.
Ryan Baggio: I was looking for the perfect fireplace for my outdoor patio. The knowledge and insight of the team at Urban Fireplaces was the reason why we chose them over other fireplace companies we went to. Their installation and professionalism of the install team was amazing. We absolutely love our fireplace from Urban Fireplaces and has become the talking point of our entire deck. I highly recommend them to anyone looking for a fireplace.
Richard Hammerton: What an easy experience! From permits to inspection it just flowed. All the staff at Urban made this a dream faultless pro service!!
Mark Malowney: I can't thank Urban Fireplaces enough for all they did. Dale and the whole crew made the project seamless. It was not long for install and the price was more reasonable than other quotes. I would highly recommend Urban Fireplace
Laura Dollisson: Amazing levels of service and attention to detail. Andy and the team at Urban Fireplaces was a dream to work with. We encountered a number of issues with our house and chimney and the team helped us every step of the way to ensure that we had an end result that worked for us.
Stefan Sretenovic: Amazing service by The team! Got an amazing fireplace and at a fair price. Would definitely recommend Urban Fireplace
E CvS: Where other local dealers for Kingsman were not interested in supplying us with parts to do a fan upgrade, Urban was very helpful and even had the parts in stock. Urban will be my first stop in the future!
Kam Aj: I'm custom house builder since 2008 . Urban fireplace always been best source in every project from luxury houses to small apartment we didn't have room to turn the vent 90 degree but always back me up with ideas, knowledge and great service.
Rich Porayko: We have nothing but positive things to say about Urban Fireplaces. Dealing with Johnny in sales was a breeze. The installers, Dan and his brother (Zach) were super professional and did an outstanding job.And we LOVE the actual fireplace although the dog loves it the most. We cut the use of our central gas furnace significantly. We basically only used the furnace in the winter to warm up in the morning and then the fireplace took over until bed. Our only regret is not doing this earlier!
S M: Great selection, knowledgable team and excellent customer service! 5 Stars + and more!
Cea H: We bought a fireplace that was replacing an insert in an older home and was going to need some modifications to get it to fit. The fireplace installer was great. He showed up on time and really went above and beyond. The person who was in the store when we first went in was quite knowledgeable.However, the shippers dropped the ball 3 times – sending wrong parts, or not sending the parts all in some cases.The contractor they referred us to over promised and under delivered. It was hard to get him to show up and on one occasion, he showed up 3 days later than he said he would be there.The manager at Urban communicated to the contractor, who, unfortunately, did not communicate to us so we often did not know what was going on.In the end, we like the product but it was a lot of stress and trouble to get it to this stage.
Ioana Didac: Five star customer service! Went there to buy some sand and some embers for my fireplace, everyone was so nice and helpful, I was really impressed.
Graham Collins: Exceptional service, great products.A pleasure to do business with.
Richard Hamlin: If you need advice regarding your fireplace needs, this is the place to call.Dale and his team are true professionals and they provide customer service at the highest level. They have helped me several times over the past few years and I have referred several friends to this business. The feedback from my friends has been totally positive. It's hard to find people that you can really trust these days, but, these folks are the "cream of the crop".Thanks again for the great service and wish you all much success in the New Year.
7. Vaglio Fireplace Centre - Burnaby
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4.3
68 reviews
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Address: 4415 Juneau St, Burnaby, BC V5C 4C4, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-298-6494
Business type: Fireplace store
8. Natural Edge Mantels - Port Coquitlam
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5
17 reviews
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Address: 970 Westwood St, Coquitlam, BC V3C 3L4, Canada
Schedule: Opens at 12:00 AM
Telephone: +1 604-970-4879
Business type: Furniture maker
Lyle Walker: Pacific Living/Natural Edge Mantels made it really easy for us. We were able to do everything through them - custom order, picking the type of wood and finish and installation. They also do hand scrapping to give the mantel a more textured look and feel. Once we decided on what we wanted, it took less than 2 weeks from order to installation. Al was very knowledgeable and the installer was great. We are very happy with the end product.
Robert Sayer: Positive:Professionalism,Quality,Responsiveness,ValueMantle and installationServices:Woodworking,Wood staining
Calvin 11: Ordered and received two live edge wood mantels for one of my customers. Products were beautiful, service was prompt and Al was great to deal with. Highly recommend.Dave -MDM ServicesServices:Woodworking,Wood staining,Custom furniture
Linda Fisher: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueConstructed a new mantle for our living room fireplace. Very happy with final product. Company is responsive, professional and helpful in terms of choosing product.Service:Shelving/rack construction installation
Lisa Butler: Positive:Punctuality,Quality,Responsiveness2 beautiful mantles from them. One live edge and other one more square. Turned out beautiful! On time. Very efficient and easy to do business with! Hopefully will get a dining table in future!Service:Wood staining
Doug Daniels: We contracted with Natural Edge Mantels for two fireplace mantels. If you’re looking for custom made, solid wood mantels or shelving, cut to your specific measurements, stained to suit your colour(s) of choice, and professionally installed, then you need look no further. From the beginning of the mantel selection process through to installation, we were impressed with their product knowledge, quality workmanship, and professionalism. I strongly recommend this business without any reservations.Service:Shelving/rack construction installation
Bryan Hales: Positive:Professionalism,Quality,ValueMy wife I couldn’t be happier with the way our new custom mantel looks and feels. Al was professional and made sure that job was done right.Services:Table construction installation,Woodworking,Wood staining
Jeff Lorz: Got these guys to make 4 pieces for me. A mantle, dart board backing, bar top and a shelf between my bar cabinets. Pretty happy with all the pieces and they did a good job on the installation as well. They were responsive when contacting them to arrange scheduling the installation around our other ongoing construction. I'd recommend there products and installation costs were very reasonable.Service:Woodworking
Kevin G: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWe spent 20 minutes with Al to discuss our mantle needs and two weeks later it was installed. Al is a good communicator and is very customer focused. Highly recommended.
James N: Selected two hand-crafted beautiful fireplace mantels. Al was great, very helpful. Showroom has a variety of options and we found some to meet our needs. Minor modifications to fit our space were made very quickly and installed soon after. Very pleased with the end result! Recommend to anyone looking for custom, natural wood mantels to add a unique feature to your home.Service:Shelving/rack construction installation
Hussain Haji: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueHad a great experience working with Al and his team, we absolutely love our new Mantel. Al walked us through the whole process, provided excellent customer service and his team was very professional and pleasant to work with.
ildiko memphis: AFTER SEVERAL PHONE CALLS & EMAILS, EVEN FROM EUROPE ON HIS HOLIDAY, WE MET IN HIS SHOWROOM. HE SHOWED ME THE VARIOUS MANTEL EDGES. WHEN HE HAD SOME DRY FROM THE KILN, BASED ON OUR PREVIOUS CONVERSATION HE SUGGESTED ONE. IT WAS BEAUTIFUL & EXACTLY WHAT I WANTED. HE ALSO HELPED ME CHOOSE A COLOUR THAT GOES PERFECTLY WITH THE STONE SURROUND I CHOSE. BOTH HE AND HIS STAFF WERE HELPFUL AND A PLEASURE TO WORK WITH.
Brandi Scales: Positive:Professionalism,Punctuality,QualityWe absolutely love our new mantel. We chose to have it hand scraped to give it a more texture and it truest is a work of art. From design to delivery snd install, Al and his team exceeded our expectations. Just a wonderful experience.Services:Delivery,Shelving/rack construction installation
Rachael Hay: Great customer service, lots of experience and examples to give you a good idea of what you might like. I was unsure of how i wanted my fireplace to look but with suggestions from Al, i love my new mantel and surround. Highly recommend to anyone looking for a quality product!
Mark Portner: Great experience, from inquiry to installation of our handcrafted, solid maple mantel. Beautiful piece of wood! Dealt with both Al and his installer, who are both very knowledgeable. Al worked with us to ensure that the finished product was just right- from colour of the stain to the overall look. Turnaround time was excellent. Highly recommended!
George MacPherson: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueBoth my wife and I are very impressed with Natural Edge Mantels, the owner is extremely good to deal with and the Mantel we purchased is incredible. The contractor we have is very pleased with the workmanship from Natural Edge as well.
Manjit Pooni: I was looking for a solid wood mantel with a rustic look. I had no luck until I came across Natural edge mantels. I was able to book an appointment right away and view the displays of various samples they had on site. Al was very knowledgeable and was great to deal with. I placed my order that same day. When Al found a fir piece from his kiln of beams that would work for me. Al not only delivered the perfect mantel he made sure we were very happy. I would highly recommend Natural Edge Mantels.Thank you Al!JagService:Shelving/rack construction installation
Thomas Lui: On our search to renovate our fireplace, we reached out to Al for professional advice. Our mantle was too high, making it impossible to install a TV above. He drove to our home to inspect the issue himself.He was very honest and gave us realistic expectations. Due to how our fireplace’s vent was set, the height issue of our mantle can’t be solved. Instead of trying to force a business deal, he gave us valuable advice.Al is a very honest and professional person that I will recommend. He’s in it to help and not for the money itself.Services:Wood staining,Custom furniture,Shelving/rack construction installation
Jim Callaghan: Al , the owner is terrific to work with . I respect a contractor and business owner who does what he says and backs it up by being always on time , cordial , respectful and above all else fun to work with . I’d recommend him to anyone who values quality , craftsmanship and and reasonably pricing . Extremely grateful to him for his work . It’s a rarity today that you find someone who is 100% trustworthy. Rare !!!!!Jim CallaghanServices:Wood staining,Custom furniture,Delivery,Table construction installation
Andrew MacLeod: Al did a great job of a live edge mantel and a couple of floating shelves with a hand scraped finish that looks awesome. His prices were better than others we had checked out and the quality is excellent.
Frank Britton: Al Brownsdon had our living edge dining room table refinished to match an existing living edge buffet we have. They did a fabulous job & they did it in just over a week. My wife & I are thrilled with the workmanship & service. Al is a friendly, knowledgeable & very personable owner. They were recommended to us by a friend who is having a custom fireplace mantel manufactured by them. We are looking forward to seeing the finished mantel at our friend's home. We will be using Natural Edge Mantels for more work in the future. Thanks for the great service Al.Services:Furniture repairs,Table construction installation
9. Solus Decor Inc. - New Westminster
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5
21 reviews
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Address: 109 Braid St Building C, New Westminster, BC V3L 5H4, Canada
Schedule: Opens at 9:00 AM
Telephone: (877) 255-3146
Business type: Fireplace manufacturer
Anita Brar: We checked out other competitors in the market and we are very pleased we chose the Solus Decor firepit. Looks good in pictures, but even better in person. Made of real concrete, not the cheap ones from overseas and all are handcasted and cured locally. The details and finish are also way better and not even close. You have to see it to believe it. The customer experience was top notch from sales to delivery. But what I love the most is this amazing firepit is made in BC. Highly recommended and we are glad we looked around before we made a decision
Asia Zboyovsky: I highly recommend the Solus Decor outdoor firepit. It's stylish and has a very sleek design. The finish is superior as compared to other cheaper ones. It surely creates a wonderful atmosphere to our outdoor space. Look no further, 100% made in Canada.
MICHELLE CIRINCIONI: I recently worked on a time sensitive project with Darlene and she was fantastic. She was very attentive to every detail and the communication was awesome. Highly recommend. 👍🏻
Kathleen Metcalfe: Absolutely love my 36” Hemi Fire Bowl which I purchased from Solus Decor when landscaping my backyard. It has transformed the space into a beautiful oasis where family, friends, pets, and neighbours gather. Not only is the Fire Bowl a heat source but a beautiful piece of art. I’m now considering a water feature from Solus to further complement the space. I’m glad to support a local Vancouver company and a product made in Canada. The customer service has been excellent from start to finish. Living in Vancouver I had the opportunity to visit the showroom and meet Kris Roath who was very helpful and informative about the Solus products. I would highly recommend Solus Decor to anyone who is looking for a high quality product, outstanding warranty and great customer service!
gary matter: Our Solus Decor Hemi Firebowl has given us many years of enjoyable and warm memories. It has transformed our backyard space. With an upcoming move, it was no question it was coming with us. With its quality build and distinctive esthetic, it always impresses. Efficient delivery and process thanks to Brad and his team! Thanks!
Agatha Rek: We purchased the Hemi 26" water bowl for our front yard this summer and couldn't be happier with the quality of the product and modern look; we get so many compliments on it.The customer service was incredible from start to finish. When we initially dropped by the New West location the team was very friendly. We got a tour of the facility and they were eager to show us all the products. After our order was placed, we were kept informed of timelines and the dome arrived even earlier than anticipated.I'd recommend this company and product to anyone! It's also great to be able to support a local company.
Eric Seagren: Solus was wonderful to work with. Super fast at responding to emails and sent a free touchup kit for some scratches that occurred during installation. Would definitely recommend them
Palm Villa: Roy and Matt were extremely helpful in diagnosing a problem with my linear fireplace.They were very knowledgeable, friendly and professional. I had other gas fitters involved in the diagnosis and was left unsure of the problem. Ray and Matt were able to tell me what the problem was and how to fix it in mins. I was very appreciative of their excellent service.
Michael Gunion: The Solus team were very knowledgeable, communicative, and provided excellent customer service. Along with answering our questions, they were able to explain and provide suggestions including a variety of options. We look forward to working with Solus in the future.
William Geddes: We love our new Solus fire pit. I would highly recommend Solus to anyone thinking of purchasing a fire pit.
gord driver: We had a problem with our burner ignition and took it in to their office where they found the problem and replaced the parts. Extremely good service with very friendly staff.
Gamelzar Pasamba: Ray was very knowledgeable and professional! Great customer service and amazing tech support. Highly recommended!!!
David Rooney: Solus offer up some outstanding products, sure you can buy cheaper but you will not receive the quality that Solus provides. I have had my 26" firepit for almost 6 years now and it has seen 5 winters and it still looks and operates like brand new. I have recently got back in touch with Solus to convert my firepit to natural gas and the Solus Tech team pulled up my original order and have the exact conversion kit I require in stock and will be mailed out to me which I will receive in a couple of days. Great customer service and great products 5+ years later.............keep it going Solus.
Richard Richardson: Solus provide high quality products, and stand behind them with great customer service. Would highly recommend.
Wendy Sider: My recent experience in specifying and purchasing the Solus 26” Water Dome in cinder/brass couldn’t have gone better. And the simplicity of the concrete bowl design with the hand-spun metal dome has made it a very special addition to my own garden landscape.Kris Roach, and the Solus team who ensured its delivery ahead of a backyard event recently, are to be commended for their stunning products and service. I will continue to look to Solus Decor and their array of concrete fire tables, water features and other concrete products in future. Their product design is truly unique in the wider market.Many thanks again,Wendy Sider@wendysiderDesign
Ann Brierley: A fantastic company with amazing products. We purchased our Hemi firebowl in 2016 and have had many wonderful “visits” with friends and family around the bowl! Great customer service and would highly recommend this company! They go above and beyond, love that they originated in Vancouver!
Fernando Aragon: Excellent, top quality product and superb service. We bought a Hemi 36" last summer and are super glad with it. It creates a beautiful focal point in our deck. The craftmanship is flawless and looks more like an art piece than a firetable.Before purchasing it, we compare it to other (much cheaper) products. At the end we choose Solus: it is pricier than other alternatives, but the quality is worth it.I strongly recommend it.
S. Proctor: We love our Semi 36" fire pit. It looks great in our backyard and works wonderfully. Dealing with Solus Decor Inc. was a pleasure. They were able to answer all our questions and provided excellent customer service from being until after the fire pit was installed. Highly recommend.
Gary Thompson: Solus 48” Fire BowlWe love it … works well … but we knew it would because we had a Solus fire bowl at our last home and loved that one too. So you get our highest marks on product quality and performance.
Levi Folk: Following up on Liza Thomson's review, Brad, the fireplace was purchased under my name in September 2020. After installation the starter never worked properly and took several times switching it on and off to get it started. I have had several conversations with your tech support to try and resolve this issue and after many emails and phone conversations as well as visits from third party technicians, the fireplace would work for a day or two at most and now will not start at all.On top of that, within four months of installation, the protective coating peeled off the table top. After a very rude phone conversation with sales, I was directed to support who offered to send a new table top. I had to pay shipping, and I will also need to pay for installation and removal of the defective top. Moreover the colour that was sent does not match the original colour, so does not match the base.All told this has been a terrible experience, very costly and the fire table still does not work.
Liza Thomson: Do not buy a unit from this company!! It’s been nothing but hassle from day 1. We have had problems with the starter since it arrived. Payed for two different technicians to fix it with no resolution. Then the table top stared peeling and it took a very long time for Solus to rectify this problem. There solution was to send us a new table top but we had to pay for shipping and it was left on the curbside and to make matters worse, they sent us the wrong colour table after waiting many months. So again we have to pay several people to come and lift this 400lb table top and remove the old one. We have tried several times to speak to the company and each time the customer service has been terrible. This was a very expensive unit, the time and money we have spent on it is ridiculous and still is not working properly. Extremely disappointing!! Beware, once the sale is made they don’t care what happens!
10. Real Lighting & Fireplaces - Surrey
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4.6
64 reviews
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Address: 12824 Anvil Way #101/102, Surrey, BC V3W 8E7, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-593-5393
Business type: Fireplace store
Gurrajan Uppal: Worst service I’ve ever seen took my money told me my conversion kit would be in after a week never heard back been 3 months kept calling finally said it came in drove 200+kms to pick up wasn’t even in store had to drive another 30 minutes to pick upPoor communication wouldn’t recommend to anyone
Sam B: go to fireplace store
Vahid Hosseini: Had a pleasant experience with them. Reasonable price, no hidden fees, smooth transaction, on time delivery and installation
Anu Gupta: Service is very good
John Andrews: We bought three fireplaces , two of them were dimplex and one of them was amanti. The salesperson was very friendly and helpful . The installers were professional, courteous and prompt. We are still waiting for a log set to come in for one of our fireplaces so i can't rate the whole experience yet but when it come in I will.
Kyla McMullin: I would highly recommend Real Fireplaces for any BBQ and fireplace needs! They have an amazing showroom with so many options to pick from and their staff are incredibly helpful.I will be recommending this place to all of my friends and family!
G Jaswal: Beautiful collectionProfessional services.Nitin and Inderjit are two man running the show
Ekam Sidhu: Our experience at Real Lighting & Fireplaces was amazing! We had never purchased a fireplace before, and the staff was very helpful and knowledgeable. They helped us pick out a fireplace that we are absolutely in love with and we have received many compliments! Thank you so much for the good experience and we will definitely return in the future - highly recommend!
Greg Melnychuk: Wow
Tony Gill: Awesome customer service and great products and selection. Highly recommended.
Kiera Klassen: If you're looking for a new fireplace to get installed I highly recommend this place! They offer an incredible wide range of selections (which is great when you're looking for something unique) and the customer service experience in the showroom is beyond exceptional.10/10 would suggest visiting and checking out their store!!
Armydillo Sus: I always receive excellent service from this companyI built 2 homes and purchased all my fireplaces and outdoor kitchens/ bbqs. The salesman Inderjit is so helpful and knowledgeable. The installers were very professional and provided really good suggestions. I highly recommend they also have the best prices!
Kevin Sharma: Staff are very helpful and accommodating, along with being easy to talk to. They scheduled deliveries even on short notice. The service is amazing.
Sunny Brar: I had such an amazing experience at Real Fire Places. They had a great selection of fireplaces and the staff was super knowledgeable on picking the correct sized fireplace for my living space. I walked in with zero knowledge on fireplaces and walked out educated enough I knew what I was spending my money on. My fire place was installed beautifully and will def go back for future needs..
G Dhaliwal: I appreciate all of the help I received from real fireplaces on my home renovation. Renovations are stressful and they made the process very easy for me. I purchased a beautiful gas fireplace for a great price and they even helped me get a rebate from Fortis BC.
Steve Setia: I never been to the store in last 2 years I been dealing with Nitin from real fireplace I met him over at the site this young man answer calls and texts over the weekend when the store is closed very nice very good customer service skills I would recommend him for great service.
Michael S: Purchased a 60" electric fireplace from Real Fireplaces and couldn't be happier. Extremely knowledgable and friendly staff helped me pick out the right fireplace for my home renovation project. It turned out to be beautiful and will definitely purchase from here again in the future. Thanks for the great service and product!
Manjot Heer: There is a great selection of fireplaces here with a wide price range. The staff are helpful and honest with their suggestions. I didn't feel like they were pushy/up-selling. My husband and I recently renovated our home and installed two electric fireplaces - one into a stone wall and one into a shiplap wall and we couldn't be happier with the look. The install team was professional and on time for both parts of the install. Highly recommend you check them out if you are looking for a fireplace!
Katherine Hepting: I decided to look in Surrey for my fireplace even though I live in ChilliwackI was very impressed by my sales man Nitin who came to my home to make sure I could get the size I wanted etcOrdering was easy and service was beyond excellent from him!I highly recommend Real Fireplaces! It’s one of my favourite things in my home
Rob Dhanu: I bought my fireplace and had it installed by Real Fireplace. After visiting a number of different fireplace retailers I found that Real Fireplace not only had the best prices but also great customer service courtesy of Nitin. Nitin was available at all times to deal with any issues we had. Fireplace installed and works great. Thanks Nitin and keep up the great work. Real Fireplace is lucky to have you.
Sukhvir Bains: had a good selection of products that fit the different styles for my rooms. The staff that helped me also provided awesome suggestions to complete the look and aesthetic.
11. Expert Gas Fireplace Service & Repair - Vancouver
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4.6
68 reviews
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Address: Killarney St, Vancouver, BC V5E 3W6, Canada
Schedule: Open until 6:00 PM
Telephone: +1 604-362-5578
Business type: Fireplace store
12. Perfect Fires... by Campbellcare - Vancouver
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5
6 reviews
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Address: 6045 West Blvd, Vancouver, BC V6M 3X2, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-734-4328
Business type: Fireplace store
13. The Fireplace Warehouse - Coquitlam
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4.2
34 reviews
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Schedule: Opens at 9:00 AM
Telephone: +1 604-284-2550
Business type: Fireplace store
14. Union Wood Co - Custom Furniture - Vancouver
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5
145 reviews
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Address: 1340 E Pender St, Vancouver, BC V5L 1V8, Canada
Schedule: Opens at 8:00 AM
Telephone: +1 604-675-9033
Business type: Furniture maker
15. Galaxy Fireplaces & Outdoor Living - Surrey
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4.2
32 reviews
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Address: 8433 132 St #103, Surrey, BC V3W 4N8, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-597-7777
Business type: Fireplace store
16. Evershine Fireplace Surrey - Surrey
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4.1
23 reviews
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Address: 13136 84 Ave #8, Surrey, BC V3W 1B3, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 778-578-0130
Business type: Fireplace store
17. Pacific Living Interiors ( Home of Natural Edge mantels ) - Port Coquitlam
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4.9
54 reviews
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Address: 970 Westwood St, Coquitlam, BC V3C 3L4, Canada
Telephone: +1 604-942-8885
Business type: General contractor
18. Triple One Heating - Port Moody
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5
20 reviews
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Address: 2010 St Johns St Unit 103, Port Moody, BC V3H 2A2, Canada
Schedule: Opens at 7:00 AM
Telephone: +1 604-262-9909
Business type: Air conditioning contractor
19. The Builders Club - Surrey
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4.9
66 reviews
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Address: 12779 80 Ave #101, Surrey, BC V3W 3A6, Canada
Schedule: Opens at 8:30 AM
Telephone: +1 604-503-4924
Business type: Fireplace store
20. Wall Mount Tronics - Vancouver
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5
421 reviews
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Address: 2537 E 38th Ave, Vancouver, BC V5R 2A8, Canada
Schedule: Opens at 9:30 AM
Telephone: +1 778-960-4447
