Best Shops For Buying Washing Machines In Vancouver Near Me

Rajwant Chahal: Best customer service by Kane.

Rebeca: Best buy customer service is the ABSOLUTE WORST. I took them 2 months to replace my dishwasher and left a nasty mess behind

Mujtaba Syed: We went in to get a laptop and couple printers. Numaan helped us with ease and suggested the best option as per our needs.Will definitely go back there.

Mark S: Before renewing or getting new cell contract DO NOT LOOK FOR RUSSEL, he act like he is your buddy with “I got you” but when he signed me up for a new contract, he did not mentions about the gift cards worth $300 but only he said was $100. When he left me with his associate, For some reason I went on Bestbuy apps and found out the $300 on a new contract.I ask the associate about it he then mentions that it’s a “new promotion”.

Nicky M: We wanted to get a $2500 TV with a price match on its own Best Buy website of $2200.The Senior Associate “S” in Home Theatre lied to us that she could do the price match.Once we ready to pay, she added up accessories and the protection plan that we didn’t want to our bill.I understand she wanted to sell to Protection Plan and accessory. But Instead of being honest and introduce everything, she added them to the bill without our consent when we ready to pay.We didn’t figure out the calculations right away and already took out our credit card. We know there’s tax on the $2200 TV so few more hundred dollars on top seemed making sense.After we really looked at the computer screen, we found out S added all costs to us and how unethical she tried to do the business.It’s is Best Buy, you don’t do business like this. Each staff represents the Company.Be honest to sell!She was angry and left the counter right after we caught her trick.Of course we didn’t get the TV and also wasted an hour of our time.FYI, my wife was the Operation Manager.

Whitney L: All the workers, albeit a bit short staffed and hard to find, were helpful. If they didn't know, they tried to find a coworker that would. Kenneth was very helpful and explained to me what cable I needed to set up two monitors, and showed me which one. Thank you!

Mykyta Kondratiev: What's the point of having this store if there is always nothing available there. If I wanted to order online I wouldn't come to the shop

Cally Aura: Came here after the Metrotown location employee had smooth brains and told be to look up what inventory they had because he was too lazy to help me.This location at Marine Drive saved the day. I placed an order online, then went and picked it up. I arrived, felt a bit sketchy going up a weird parking lot at night to get to the entrance, but once I got in the team at the pickup counter and the Geek squad were super helpful with answering my questions and helped me bring my brew purchase outside to my car.If you want actual help, it’s worth coming to this location. Avoid the Station Square/Metrotown location.

Qishen Cao: I went to fix my computer. Johnathan helped me a lot. He is very professional. Really great services here. Thank you so much!!

Margaret Scott: Keenan provided myself and another family member with genuine customer service. I bought a printer and he was super helpful. This was a recent purchase before Christmas. Outstanding young man. Thank you,

C C: Came in for an exchange. Process was really fast. Rainier (I believe is his name) at the checkout/customer service counter was polite and got everything done real quick with no problems.

Melissa Boulanger: Since you can't leave a review for their online sales exclusively I'll leave this here since it's the closest Best Buy to me. Purchased an item online to have it shipped to my address. They use Purolater as the shipping company who apparently doesn't leave shipping notices if they are unable to leave the package in the receiver's hands. And as Best Buy didn't provide a phone number for Purolater to call me at I was left with a package in limbo. Called Best Buy who told me to call Purolater of course and Purolater tells me the package is somewhere in their warehouse and will take upwards of 48 hours to track down and send back out. Totally unacceptable. When requesting the whole thing be cancelled and I just pick it up in store instead it was impossible. I was told I had to wait the 48 hours for Purolater to track it down and return it to Best Buy who would then take 3-5 business days to give me money back. So about a week's wait with no product and to get my money back. This is some of the worst pass the buck customer service I have ever experienced. And then the supervisor from Best Buy hangs up on you when you state your disbelief about how I can be out the product and my money with no resolution. Lesson learned, I will never order from Best Buy again.

One Grail: I love computers and the intetnet and their website is so terible i cant suffer through enough to see if they are selling what i want to buy.... ill shop elsewhere....

Ashpreet Kohli: I purchased an open box, HP Specter yesterday but the department manager including the salesperson failed to find the stylus pen with it. Today, Prab being helpful did an awesome job finding not only the stylus pen but also the power cable included with the box. Considering his confidence and professionalism I believe he should be working at least as a supervisor.

Ahmad Nakib: Took 20+ mins for a basic return/purchase transaction - by far the slowest service I have ever experienced. They were also unable to price match with Costco, even though customer support said they do.

John: They were alright

Justin Ashton: They only have one till that takes cash I had to let 3 people go ahead of me so I left without purchasing anything cause I was sick and tired of waiting, go to another Best Buy if you can do not go here

Jim Z.: Bad experience for the first time. Will be the last time going here. Came to pick up an online order for a game on sale at this Best Buy location, CSR claims that I've picked it up already and it's not in the system. That's weird, I've only visited just now. CSR claims manager is looking into it. Frustrating wait. Unprofessional customer service.

Navdip Dhatt: Do not go this location.They have nothing. i have wasted my time.They don’t have any apple products for displays.

Paul Chan: 这间分店真的很不错，环境很好，停车也很方便。

Tash W: Cancelled our order of an air conditioner on sale after 3 days saying the delivery address didn’t match our CC address when it’s identical. Put the price up $275 same day.. never shop here.

Xyz Abc: Mandy is FANTASTIC. I came in to return an online order. For some reason their system showed one of the products had already been returned----I am guessing it had something to do with the price adjustment I got via a Best Buy live chat agent a few days prior. Mandy went the extra mile, she was super patient considering the slowness of their computers at the time, read through the live chat notes, and made sure everything was correct and proper. Wonderful customer service. I also appreciated Victoria's interest in and knowledge of computer parts and video games.

Paul Donnett: Best Buy’s increasingly antiquated customer service and financing leaves me truly stumped sometimes. Applied online for a Best Buy credit card today and got quickly approved. So far so good. So I drive to my local store, needing to buy a MacBook for my company. Get great direct service from the salesperson, to her credit. And the laptop is on sale, wonderful. But when I go to buy, I can’t, because Best Buy insists on sending you a plastic card in the mail. Apparently there’s absolutely no way up to clear my card even though I have proof in my hands that I’ve been approved. I ask if I can just reapply for the financing in store because the laptop is also on sale. Of course not, because then the system registers it as fraud. So I am given no choice, no options, no hold on the sale price for even a couple of days so I can come back and purchase it. I leave the store empty-handed. I don’t get a computer and they don’t get my $1600. Off to Visions and I’m cancelling my BB card.

Kyle Kumar: Useless

haidar Alsaady: Had an open box return on a TV that just didn't fit our space the way we wanted. I had lost the original receipt and was worried that might cause issues. Customer service was excellent, reprinted my receipt for me and helped me quickly exchange the TV for a different one. The team leader was incredibly helpful and friendly. Amazing job!!

Mohammad Hosseini: In the mobile section, a rude guy lied to me about the inventory of a certain phone, and after asking the other employees and figuring out that the phone exists, they tried their best to not sell it. they behaved like I am fraudulent. I don't know what was the reason maybe they were all racist. and saddest part was that even the manager "Teri" didn't give a s**t about our problem.

Frankie Lamb: The sales associate in the cell phone section knows nothing. The unlocked Google 6a phone with no contract has $150 discount posted on their website for several days already and the associate kept insistingit's not on sale and was tryingto persuade me to sign a contract to get the discount. Don't shop at this store.

Cell Universe IVM: Good customer service!

Sam S.: Was in dire need of a case for my new Samsung s23 ultra. Found a really nice Spigen case and found a price match at Telus. I was dealing with sales associate "Mandy" and about 10 minutes into the price match I asked her what the problem was as she scrolled up and down her phone. Didn't even bat an eyelash or explain anything to me. About 2 minutes later I informed her my parking was about to expire and I'd like to either make the sale or order online through Amazon. She immediately lost her cool blew up on me, informed me I couldn't talk to her like that. I think she may have been a little too woke.Regardless another sales associate came over matched the price immediately and I moved on with my day.I realize that it's tough to find good employees but you cannot have people like Mandy representing your company if they're going to be rude to the public.I don't also don't understand why it takes 12 minutes to price match a case that is being sold down the street at Telus. There's no shipping fees no conversion rates nothing involved it's pretty simple.Anyways I'm going to give Best Buy a one star for this encounter. My only advice to Best Buy would be treat your customers nicely or they'll just go online and buy it there with a simple click. If I wasn't in a rush, I would have done just that, next time I think I will.

Hossein ShirMohamadi: Before shopping from Best buy, I contacted an agent to learn more about the HP OfficeJet Pro 9020 series printer online. They avoid pointing to its weaknesses, and then, because of their short return policy, I've been keeping a useless, costly printer due to the following weaknesses;1. The scanner automatically adjusts auto brightness on documents in photo or doc preset. So you cannot scan something in actual colours.2. It sometimes has issues connecting your devices, and you have to sign in to your HP account before using it. Requiring users to log in to an online account to use offline devices is annoying.3. Besides this device's high cost of inks, you have a few months to use your cartridges; otherwise, they'll empty.4. This printer is heavy and oversized, and it makes noises.Therefore, I will never shop from Best buy anymore.

Fernando Escobar Fandiño (Fescofan): Terrible service, 2 instead of 1 stars for the only lady who tried to help me.

José Gregorio Aguilar Herrera: They sold me an e sim that didnt work and when I asked customer service they said there was nothing that oculd could be done

Melissa C: Great store but don’t make the same mistake I did of leaving my parking ticket on the counter while purchasing products. Cashier thought it was garbage and I didn’t even notice my ticket was gone by the time I went back to the parking lot and had to pay $25 for a lost ticket. Seriously irresponsible to touch your customer’s things while they are in the store STILL BUYING A PRODUCT. I didn’t leave garbage on the counter on purpose I just took everything out of my pocket because the cashier needed to see my ID. I took everything with me on the way out I wouldn’t have left garbage for others to clean up.

sirswishalot: I try not to buy there because their service sucks. A lot mannerless gen z'ers. you spend a thousand dollars there and they give off a vibe of bitterness. Does best buy pay these kids' parents to get them out of their basements..? not sure why someone in early adulthood can't execute basic greetings when you're spending a bunch of money there. it just makes you not want to shop there. Please train these bitter, entitled kids better, thanks!

Samuel Normandeau: Awfully long wait times in-store. They made a mistake on my laptop purchase, and there's no way to reach the store by phone.

ali kashefi: The customer really enjoys when a salesperson in a store called Best Buy welcomes the customer and from the first minute he enters the store, introduces himself to the customer with a very happy and kind face, saying that my name is Behnam and I am the agent . On behalf of Best Buy, I am at your service. I am ready to answer any questions and provide any guidance to make a decision for your item. And explain it with heart and soul in very simple language that can be easily understood by me as a buyer. And not only the desired item can be easily accessed, so happy customer like me can also buy other items. With the satisfaction I have from this kind seller named Behnam, I thank the management of Best Buy for choosing Behnam. Dear Behnam, thank you very much for your attention and guidance.

Conor Davis: Tried to see if they had something in stock before taking time to go to the store. Talked to their online customer service to confirm the item was actually in store. After being reassured by online person it was, I went to store only to find out it actually wasn't in stock at all. Total waste of time.. then was told a neighboring store had it in stock. So I asked them to confirm that with me so I wouldn't have to waste more of my time. I checked the online status of this item which claimed it was out of stock. They claimed there was no way they could call the store to actually confirm it was there. Totally absurd. Complete waste of time. Don't worry I really enjoy paying for parking and burning precious moments of my life for nothing. I hope this store eventually folds like a cheap deck of cards.

Rory Dunn: Literally lied to me about their refund policy to my face to make a sale. Absolutely disgusting.

Olivia L: My so far experience with Bestbuy is fairly positive: no overwhelming pushing sales people; geeksquad always works well for me; large selections to choose from; smooth return process.Gurjot was being super friendly and helpful! Appreciate the service. Keep it up!

Superpig 2001: I went to go buy a vr that u saved up for, cashier lady was really nice to be as I wasn’t sure how the quest 2 was and it was my first big purchase with my own money. I asked her if I could try the vr and if I didn’t like it if I could return it, she said “you can try the vr but you must return it within 30days and if you want you can get the extended warranty”. She kept on making me buy the warranty but it was 150$ and I didn’t have that money. I realized that the quest isn’t for me so I came back to return it u see 30 days and they are very rude, mik the assistant store manager was very rude towards me saying no one would ever say that to me and basically calling me a lier! They didn’t want to refund me at all and told me that it’s final sale once open. I was never once told it was final sale, not on the receipt, not on the box, only online in fine print. Never buy from this Best Buy they are a bunch of scammers who are very rude and just want the sale, don’t believe anything they say. The lady’s name was YIMM from best buy on Cambie in Vancouver Canada. The assistant store manger who was very rude was Mik. Please spread this post as I really just want a refund from what I was told. Thank you for reading my story.

Christopher Lee: I just purchased 4 NEW APPLIANCES from Trail -fridge, stove, dishwasher, microwave. Fred Norman was my salesman and I was so impressed with his product knowledge, experience, suggestions, and professionalism. He was very personable and extremely helpful.

Jen Agrippa: Bought a supposedly new Samsung washing machine at the Richmond location. Got home, water came out upon installation and soap suds and smell of soap inside of the machine itself. Sold me a USED washing machine for over $1000. When I called them they offered me $50 refund. Joke. Zero stars.

Kat B: I'm so happy that I went with Trail Appliances over Home Depot or some other big box store. Exceptional customer service. Thanks for the help Freddy!

Shawn Shipper: I have made some big ticket purchases at Trail Olympic Village from Monti in sales (fridge, oven, fan) and I always appreciate the great service he provides along with his honest communication. The delivery and install are always prompt and professional and Monti is open to take follow-up phone calls for any questions about my appliances. I'm a big fan of Monti and Trail and recommend Trail to all my friends/family. See you soon Monti!

Bob Lindsay: Monti knows his stuff! Made this a fun experience!

Chris Yoon: Amazing service in picking a washer/dryer combo by Kevyn! He was super friendly, helpful, and knowledgeable in picking the right appliance for my unit. He was very honest in his recommendations and I felt like he wanted me to be happy with the appliance that I chose. Thanks again Kevyn!

Taylor Stacey: Staff were very helpful, especially Freddy. The installers Trail connected us with were also quick and helpful.

Farid: The go-to place for shopping appliance . The Five star is for the professional service we received from the moment we stepped inside . Monti provided us with some excellent unbiased technical advice. He was a great help to navigate us through the maze of options and technical jargon finding our matched choice of the 3 piece appliance we bought. His regular follow-up till delivery is commendable.Suggestion to managment; shop size and layout doesn't do justice to the staff caliber. A bit of investment in the showroom will definitely bring in positive results.

John Turecki: The knowledgable sales staff at Trail were also helpful and friendly. The no pressure sales experience was nice and we ended up buying a new clothes washer on our second visit. Kevin was great to work with.*Always do your own research online before going into stores for major purchases*

Paul Kezin: We recently purchased a new range and the service from beginning to end was top notch. We met Monti who was friendly, knowledgeable, authentic, and honest.He worked to arrange delivery prior to the holidays despite high demands.The delivery crew were equally as friendly, and efficient and were right on time.Monti has been very responsive to any questions or requests.I can trust him and the team at Trail and would recommend anyone seeking appliances to shop here and to shop with Monti.

Regan Truong: Great and honest service! Support local business!

Avery Gillick: Great showroom with friendly helpful and knowledgeable staff. Underground parking is easy and they reimburse you. Highly recommended.

george plawski: It pleases us greatly to be able to register our entire satisfaction withTrail Appliance's Ali Haghighat Joo whose execution of our order was accomplished with both grace and efficiency.Thank you, George and Rita Plawski.

amber dearden: Fab experience shopping here after a massive failure at Best Buy (which I wont be going back to). I've had many recommendations for Trail from friends and family, and decided to go with them for a new washer/drier combo. The staff were super friendly and helpful, asking great questions and providing sound advice. The prices were very competitive and I will be choosing to shop here for any future appliance needs. Thanks to our salesperson Monti. The lg set is quiet, efficient and we haven't had any issues :)

Danielle Rancourt: Very disappointed in the service from Trail Appliances. The overall experience has been very frustrating.The delivery crew came to our house and wouldn't install our dryer because it had a dent. The customer service rep said it would take another week for them to come back. After telling them we can’t wait that long and making several phone calls, they came two days later with a new dryer. When the delivery crew came for the second time, they were missing the stacking and it would take another 2-4 business days to get the stacking kit. The warehouse is literally 20 minutes from our place!When I called the Olympic Village store to discuss the situation, the guy on the phone was very rude. He spoke to me like I was inconveniencing him for calling.

Amir: When it comes to buying appliances, there’s no other company that I turn to than Trail. I walked in just a few days ago and within just a few minutes, was made aware of all the different models, pros vs cons and walked out a happy customer. It really felt like everyone there takes the family owned business approach. Lots of expertise and a no pressure, hassle free experience. Thank you Monty and the rest of the staff for making my purchase a positive experience. I can’t recommend these guys enough!

Mark B: Thank you Monte for quickly taking care of us. We were suddenly without a fridge and Monte identified a couple of options in our price range that were in stock. Five star service.

Anne: Very pleased with the knowledge and customer service provided by Fred Norman at Trail Appliances. He was patient and helped me find the right fridge considering fit and budget for our house.

J Hartman: Lots of selection. Larger than it looks from the outside. Very helpful no pressure sales people.

Joe Lee: Poor customer service when visiting. No acknowledgement when walking in and staff didn't seem knowledgeable about our needs.

Michel Duran: Thanks for your help! I'm a former customer as we bought appliances at Midland some year ago. But I'd like to emphasize Midland's good vibes. 3 days ago, I was desperate to find a piece for a faucet that I bought 15 years ago in a business close by Midland and I couldn't find the store. Long story short, the faucet store is long gone, but they helped me (I didn't told them I was a former customer) tracking another store which pointed to another one. This morning I received the piece missing and I'm a happy and relieved camper. You guys rock!

Edward LeF: I went to Midland to get a matching part for my Fisher Paykal fridge - the original retailer wouldn't help me, service outlets wouldn't help me but, Tim at Midland said - "no problem" - I will definitely recommend Midland to anyone who asks - great attitude and service beyond the call - thanks

Andrzej Białokozowicz: We had an excellent experience buying our wall oven here. Emil was very knowledgeable and helped us find the best oven for our use case. Our old oven was a bit smaller than regular dimensions and he was able to find something that fit perfectly.Emil was very friendly and professional throughout the whole process, answered all the questions we had and really went above and beyond to make sure that we're happy with our purchase. Highly recommended!

Nader El-Ramly: Have purchased appliances several times for Midland. Always great service and good selection. Recently worked with Sarah for our up coming renovations, and she was amazing.

Denek Znaly: I received a great deal of help with fitting microwave into my custom closet. The staff is very knowledgable.

Ali F: We had an amazing experience at this store. We were greeted by Sandy upon walking in. She’s extremely knowledgeable and patient. Spent an hour with us answering all our questions, and guiding us through a decision making process. The showroom had practically every model of appliance we were interested in so we had a chance to compare across brands before making a decision. All staff members were kind and would continuously check on us to make sure we didn’t need anything. I’d say it was the best appliance showroom we visited.

Bon Nie: I had the white glove service up until I paid and left the store. Had to wait almost 6 months for the appliance I ordered that was said to be here in 3 months. I completely understand it's something the could not have controlled.. HOWEVER, I had to follow up myself?!? Finally my purchase came and found out it was broken after all this wasted time. Left me without a fridge for 1 week. Midland talked about them being the only one that had loaners BUT had not offered me one 🙄. I wasted a lot of good groceries. Wasted my Christmas Holiday. I realized I would have got a better deal at the Brick and sooner. Horrible experience with Sales. Logistic was good. No compensation for their error. Disgusted how it was handled.

Robert Blakemore: Fantastic choice of Appliances and knowledgeable sales team that educated me as to how best to make my decision regarding my purchase. I never felt like I was being sold on anything. Very refreshing as I have now made my purchase and I am pleasantly surprised in the after sales care and attention to detail as I await my delivery.Their price was in line with the market but their customer service has won me as a customer hands down. Thank you to the Midland team.

Jayesh Parmar: If I could give six stars, I would. Emil Filipkowski went above and beyond. Emil provided outstanding customer service and constructive and timely advice. I'm wowed. Thank you, Emil.

Katie McCain: Way to cut in line at the boarder…with your business name plastered on the car

Wanda Shandro: Emil was introduced to us by our designer and we’re so happy with the introduction. Emil is very knowledgeable and always has his clients’ best interest in mind. Before making recommendations, he’ll always ask what our needs are, how often we’ll be using the appliance and for what purpose. We couldn’t be happier with Emil and have already referred him to others. Thank you Emil for taking care of our appliance needs!

Ken Fesenmaier: Good service Good people.

Kinson Lai: I will recommend everyone to see “Richard Xiao” if you need any appliances at this location!

Ryan Steward: Dimitrios was our main contact for the Midland team in Vancouver and he was incredible from our first inquiry, recommending products in the style/size/budget we required, communicative throughout the process, and transparent in the lead times of when appliances would be available. Being notified that the dishwasher model we chose was pushed out indefinitely meant we could pivot to another brand (again recommended by Dimitrios being mindful of budget and comparable model specs) and have it arrive within our reno timeline. They even ate the cost difference which really went above and beyond the customer service level we expected.

Dennis Wee: Sara helped us purchase our kitchen and laundry appliances. She offered great advice balancing style, features, value, and reliability, while confirming a lot of our own research. We were particularly appreciative of her guiding us on the timeline and on how to secure the delivery of the appliances given the supply chain challenges. We highly recommend Sara if you're looking to purchase major appliances.

Caroline Wrobel: We just purchased all of our appliances for our new home from Midland and Emil was fantastic. First, we went to the showroom primarily to look at appliances but figured we would buy from a business closer to our new home. Given how great Emil was and the competitive pricing we got, we bought everything from them. Second, we were nervous about actually getting our appliances given the pandemic and resultant supply chain issues (it's rough these days), and getting everything in time to work with our renovation schedule. Emil worked hard to make it all happen, which was a huge relief for us. We highly recommend Emil and the Midland team!

J-P Bach: Ordered a miele dishwasher. Received no delivery or installation assistance from Midland. Miele kept changing delivery date and then neglected to line up an installer. Had to go it alone and find and hire my own installer. Had the new dishwasher sitting in my kitchen for over a week and then after installation I had to hire a service to remove the old one which took several days. Midland provided no value at all. Miele neglected to reverse their multiple charges for installation as agreed and when they finally got around to it they told me I had to wait four weeks. Midland could have been far more proactive. But they just sell. Between miele and midland I lost at least 8 hours of time and all miele had to say was essentially “we didn’t meet your expectations”. And weeks later still no refund from miele

Carl L.: We ordered a new oven because our old one broke unexpectedly, they said they would have it delivered by the first week of June. We hear nothing about it by the second week so we call and they tell us we will be getting it around the end of August. We then call to speak with the salesman and he said that he actually does have the oven but he has to call to see if anyone else wants it and he’ll call us back. He does not call us back and we end up ordering from Best Buy and get the stove in two days after ordering. Turns out they just oversold the ovens and didn’t actually have one to give to us. We can’t go that long without an oven or stove.Also, they said as a favour for going with them, they will give us an air fryer for free (usually you have to buy it extra). Actually, it’s not extra, it comes with the oven normally and you don’t have to buy it anyways.

Ali Soheili: Sara has been great in helping me to locate our dishwasher. We have ordered our appliances from somewhere else and waited for 2 months as it was keep getting back-ordered. Sara from Midland Vancouver found one in stock and was able to ship it next day for us. great service .

Sandi B.: Highly recommend Emil! We visited the showroom one weekend and were fortunate to have Emil help us. In under an hour, we had chosen all of our kitchen appliances. Emil was courteous, professional and respectful of our budget. His follow up the next day with quote and specs was prompt and as promised. Midland is the place to go...but ask for Emil!

K M: Usually the staff can answer my questions but last time that i went there i choose 2 computers/laptops to buy (after an hour of looking and deciding). Both computers were out of stock and there was no notification to the customer that they were out of stock or display only. When i asked if its possible to have a discount on the floor model- he said no, but that he would give me a free warranty. I walked away, was a shame because i was willing to pay and was excited to have my purchases. Waste of time.

Paavali Henki: Very large store with big selection of electronics. Kind and knowledgeable staff members. Best prices.

Noah Vasquez: Waited an hour this morning before opening to be the first to get the new game released today (tears of the kingdom). A line of about 40 people gathered behind me and the one person infront of me. The store manager didn’t seem to care about a line so about 20 people gathered in a cluster infront of the line as they all rushed the till befor the people who had waited in line. You would think when a highly demanded release calls people to line up for over an hour the store would at least try to honour first come first serve of a limited supply. Ended up getting the game after fighting my way into the crowd 👎

mayuri mammai: Today I happened to go to this store to buy mac book, and at the billing counter, unfortunately, my Credit card chip is malfunctioning, this person named Mathesh started giving me looks and showing an unnecessary attitude, without even looking at my card he said it was expired, as I was trying multiple times inserting my card, he was acting it out. I know he might be doing hard work but not at all professional, I felt judged at that point, well I just left the store and placed an order for pickup at another store🙄

Navneet Kaur: I went to the store yesterday to look options for a laptop.The associate,Aman, assisted me with the best options in my budget and was very friendly, knowledgable, and professional. Even though I had plans to buy later as I went just to look for the options,I ended up finalising the laptop as I was convinced Great service by Aman.

Guilherme Guedes: Pretty standard Best Buy store. Very helpful and friendly service but some products like phone protection ones (glass, cases and others) are way more expensive than it should. You can easily find them online at half the price. But other psychs such as home electronics, gadgets and appliances are at a good price. You should always look for the offers though, they're very frequent but not always communicated, so you should do a price check before buying.

S p: EXTREMELY Pushy salespeople, and at the same time not knowledgeable about the products at all. Used car salesmen are like angels compared to some of these Best Buy salespeople. Worst part is that they INSIST that they are Not on commission, while literally doing ANYhthing to push you to buy...! I take it as a direct insult for someone to look directly into my eyes and lie so clearly and obviously into my face....Oh and I also had the pleasure of dealing with their Geek Squad for TV installation. After paying 350 Dollars for a TV mount, the first time they messed up the installation - they were nice people though. I had to book a second appointment which was scheduled for a few days later. The 2nd group who showed up at the 2nd appointment were so rude!!! And I ended up with extra holes on my wall and a TV which afterall was not installed at the height that I had originally asked for. Because they couldn't make holes too close to the holes that the first group initially made in the first appointment.In short, I describe their Geek Squad personnel as "Rookies". Definitely Not worth the 350 dollars to have a messed up TV mount and extra holes on your wall.

Ron Hunter: Awesome experience ended up buying a Sony portable speaker and I'm loving it

Mo Mo: its my favourite store in metro Vancouver ,stuff are so helpful, knowledgable and kind, service is fast, no fusspickup order were on time with email updatesgreat choice for everyone who is for new arrivals or dongles, partseverything is thereall my Macs, pc,iphones and watch including tv and appliances are for Grenville store

Mohamadreza Khoshtinat: Dear Best Buy Granville,I am writing to express my gratitude for your excellent service. Mr. Faraz provided me in helping me find a good laptop. Your expertise and guidance were invaluable in helping me make an informed decision.I appreciate the time and attention that you gave me during our consultation. Your recommendations were spot-on, and I am extremely satisfied with my purchase. Your professionalism and customer service were exemplary, and I will recommend your store to my friends and family.Thank you again for your assistance, and I look forward to shopping at Best Buy Granville in the future.Sincerely,

Mark P: Stood around for 20 mins looking for help while everyone I kept stopping kept saying someone else would help me. The customer service here is absolutely horrendous

Keyvan Radbin: Updated store with a lots of electronics.

Adam Newsome: Great experience at mobile booth. Fast checkout, no hassle. The staff member called me to let me know I forgot my ID there!

Macaw: It's alright, kinda sad

BB503TS CHIN: Good

Kate H: The manager, Ben, is extremely kind and helpful. He works very hard and provided alternative solutions to my purchasing needs.Thoroughly nice person.

Karen Bast: The staff is, as always, very helpful and friendly.

Zac A: Good location and most of the staff is kind & helpful

Sharon: Great service! 👍 Especially by Aman, he gives his honest opinion about laptop recommendations, and I'm absolutely satisfied with the one I bought! 🤩

Martin Staffolani: Alberto Vergara helped me find the right hood fan for my place which was a challenge due to lack of stock and delivery delays. He made this happen! I am grateful and happy with Trial service and staff camaraderie. Thank you!

De Li: I really appreciated Trail's ability to locate a specific built-in fridge during a supply shortage. Thanks to Ken Yung from the Vancouver store! It was well worth the wait.

Maret Christiansen: Great service from sales person, Alberto, and from the delivery duo, Kingston and Tyler. The product is one thing, but really, for me it's also about customer service. I am quite content.

Toni Hewlett: Shirley has been incredible helpful and patient with my many questions and indecisions. Thanks for always answering my many questions and emails!!

E L: My fridge broke down after 25 years. Ellis at Trail Appliances took the time to help me find a replacement asap. I finalized the transaction on Thursday and it was delivered on Tuesday. Delivery people were also super friendly and professional. They took a lot of effort to protect my wood and tiles. I’m very happy with my purchase and Trail will definitely be the first place I go if I need anymore appliances!

Tanya Behrisch: I called Trail Appliances when my 7 year-old dishwasher broke last week. Alberto Vergara answered my call. He was friendly, knowledgeable, and efficient. He listened to my needs in terms of functionality and price; because of Alberto's attention to detail and excellent customer service, I got my brand new dishwasher , including all my specs, installed the very next day. Thank you Alberto!

Noel Brechin: A pleasure as always

Matthew Chau: I had great experience working with Ron Rasouli, a product specialist at Trail Appliances on Rupert St., Vancouver. His knowledge regarding the LG Styler that we bought was top notch. It is also great that he has the customer's best interest. Thanks for all the help!

Don Marsh: Bob was great! Very knowledgeable and fast. Everything I wanted was there.

M B: Bob was most amazing from start to finish. Very knowledgeable and had briefly given us the pros and cons for different brands. The moment he had a grasp of what we wanted, he just nailed it but was always willing to show us other brands without the 'sales push' that mostly drives me crazy. He was very attentive, passionate and a real expert of his craft. Excellent customer service!

Karoly Barna: Amazing service . Thank youKaroly

Chasney “llroxs1” Ram: Today my parent’s and I came in to Trail appliance for a new fridge and a chimney hood fan. We browsed around and was greeted by Ken. Ken was very punctual, knowledgeable, and easy to communicate with. He went the extra mile to check if the products were in stock or would come in on time. Overall had an amazing experience and recommend Ken to anyone who is in need for great customer service.

A Boston: Ive shopped at Trail at least 3 times now for washing machine/dryer, microwave, dishwasher, fridges and possibly more. It's good to know a salesperson. I've used the Bouwman brothers; they keep on top of the reliable models and make good recommendations.

John Doan: Salesperson and delivery guy were very friendly, professional, and knowledgeable!

Christina Kasperczyk: I recently bought a new stove from Trail appliances. I was fortunate to have Sherry as my rep., she helped make the purchase, delivery and installation seamless. She was happy and able to answer all my questions. It was a really positive experience.The installers (Reza and his colleague) from P&M installation group were also amazing, efficient and great problem solvers.I'm truly satisfied with all the service I received.

Joy Parks: Recently, I bought a refrigerator from Trail Appliances. Behzad was the salesman. He was able to demonstrate the appliance online. Without going into the store, I had bought and received the item in a couple of days! Quick and Easy! I love what he recommended.

Eric Leung: Great people and great service ! I have been a loyal customer for over 30 years, getting all my appliances from Trail. Just bought a new Fridge from them, and everyone did a great job to make sure I am happy with it.

Brian M: Alberto has been very responsive and helpful for multiple purchases.

Brian Oliver: Alberto Vergara was very efficient in helping me with the purchase & delivery of a washer and dryer. Thank you!

Gabriel Mark Hasselbach: Alberto assisted with selection and purchase of the right microwave for us, and saw it through to the delivery and installation!

Nike: Ricky was very knowledgeable about the products he sells and very proactive in offering solutions and following up orders.

Maria Lockley: I really appreciate the customer service it was next level and the best service I have ever received for buying appliances. Coast is now my go to store for any appliances needed.It could not have been any easier best end to end service .I purchased a Samsung Bespoke fridge. Coast service made the fridge available asap and their delivery team is next level.The fridge after 1 week is awesome and so stylish and easy to use.

Smart Beetle: Thanks Coast Appliances for the wonderful products and services! One of their very best sales associates, Timothy Fan provided me professional and knowledgeable advices that really helped me choosing the right appliances. I bought a dishwasher, a fridge and a range hood that I love a lot. The delivery crews were also highly credited for their carefulness and friendliness. I would rate 10 stars if I were allowed to do so.

Mike Ciebien: Experienced & Knowledgeable sales staff followed up with myself and my clients on all options and delivery schedule to Whistler.

David Price: I was looking at the web site and decided to chat with the online sales agent. Regrettably I do not remember his name. He asked the right questions and handled a difficult installation professionally. My issue was that my countertop is designed to be lower than standard so the dishwasher installation was to be a challenge. He recommended Amil from Home Valley. Great job done by all, Thanks.

Jen San: Ricky was extremely helpful and very knowledgeable. I highly recommend him from Coast Appliances.

Dee Singh: Worst service ever!These guys are using COVID as an excuse to not having the items delivered to customer, who paid for it in full long over a year ago.Pathetic service as no one is taking responsibility to have the items delivered which were paid in full almost 17 months ago.

Amy L: Fred Z at Coast was the best!Firstly their website is fantastic, it allows you to input all the dimensions of your current wall oven which generates compatible options. This really allowed me to research the brands and models before going in to the store and it saves so much time! Their online chat option is great. I communicated with a gentleman (I think it was Melvin) and he was able to assure me that the new wall oven would fit appropriately. He really took the stress out of this experience. The oven was for my 84 yr old mother (she’s not a fan of computers so our options were limited). The next day (Saturday) we’re turned up at Coast where we met Fred as soon as we entered the premises. We never felt pressured, he was knowledgeable, thoughtful of the needs of my mother, efficient, pleasant to work with and he also helped us arrange the installation. We were contacted that weekend by the installation team and by Tuesday at lunch we had a beautiful new wall oven!The installation team were equally impressive. They were prompt, friendly, respectful of her home, completed the installation with no damage to the existing cabinets or floors. The entire team was exceptional! Thank you Coast! Especially Fred!

Ash Appliances: After dealing with john several times. He was trying to sell me a damaged machine. And then even tried to cover it up.If that's how they treat return business, im not sure how walk in will be treated. Also not knocking on the entire chain. Only this location.

Catherine McClintock: Although there were supply chain issues with our original order, the service representative was extremely helpful and resolved the issue. Very appreciative of the service!

christia roberts: Beware hidden costs and low quality products. Store manager and sales staff don't care.

John QH: Our sales person Ricky was very patient with us. We are look for a reno package.Super friendly and helpful.

Ludmila Jagiellicz: Advice from Coast and Jessica was invaluable in purchasing the right replacement refrigerator for an older home with narrow entryways.

Gordon Bohlmann: I usually don't write google reviews, but after the experience I just had with this store I can't not write one. This is by far, the worse customer service experience I have had in my life. I will never use this store again, and would highly recommend staying away from their business. I called Trail Appliances instead and just spent $1200 there. All because the salesman at Coast was too lazy to help and and instead wanted me to come into the store without any assurance that they had the product I needed. Basically he was just not willing to go to any effort for a $1200 sale.Whenever a business treats you like an annoyance, instead of a customer who pays their wages, stay well clear! Unbelievable how arrogant and dis-interested they are. It has left such a bad taste in my mouth that I will now actively discourage anyone I know from going there. If there was an option for less-than a one star review they would not even get one star.

Lianna Klassen: So my husband and I walked into Coast Appliance here in Vancouver to purchase a stove. Our stove had died so we needed one right away. There wasn't a customer to be seen which should have been a red flag right at the beginning. The sales staff that helped us did so begrudgingly as if we were disturbing her and then told us at the end that they had no stock on site or available for at least 3 months. Then stayed at her desk and didn't look at us again...didn't even say a goodbye. Maybe Coast is working mainly with contractors now but don't think we will go there again. Weird experience honestly!

Janice Liu: Excellent services! Well done, John . Thank you.

Jesse Stanley: DJ and Leo were great upon delivery.In-store experience with Tim was also seamless.Thanks!

Apex Wong: This company charged me delivery fee, installation fee and the cost of dismantling and removing the old one, and then said that it could not be dismantled or installed, and asked me to ask someone to dismantle and install it myself, but the money would not be refunded to me. This company too dishonest

sharon laxon: As an interior designer its where I went for all my clients needs so naturally its where I went for myself as well. The entire experience was very positive from Tim, our salesperson, right through to the on time, actually early, delivery.

Celena B: Met with Debbie Fortt, and found her knowledgeable, honest and very helpful, even though we figured out pretty quickly that she didn't have the product in stock that I was looking for. Thank you Debbie!!!

Mo Habib: Okay place. Employs many Iranian servants.

mahdi Karimi: I recently visited Best Buy looking for a new laptop, and I had the pleasure of meeting Sal, who provided me with outstanding customer service. Sal took the time to listen to my needs and preferences, and he went above and beyond to help me find the perfect laptop for me. What I appreciated most about Sal was his honesty. He didn't try to push me into buying the most expensive laptop, but instead, he recommended one that he believed would suit my needs the best. Sal was knowledgeable and patient, answering all of my questions and explaining the differences between different models in a way that was easy to understand. Thanks to Sal, I left Best Buy feeling confident in my purchase, and I'm thrilled with my new laptop. I highly recommend Sal to anyone looking for excellent customer service and honest advice at Best Buy."Remember to include specific details about the interactions you had with Sal, and be sure to highlight the aspects of his customer service that impressed you the most. This will help other customers to know what they can expect when they visit the store and work with him.

Gabrielle Zeitler: This review is not specific to Park Royal Best Buy, but Best Buy as a whole.We purchased a dishwasher, the installation fee, and the haul away fee. When the contractors came, I mentioned to them that we paid to have our old dishwasher taken away as well (a separate fee) but they said they knew nothing about it. They then left without taking the old dishwasher.When we I contacted customer service at Best Buy to handle this, I was passed around to 4 different people before being told that only one department handled these inquiries, and that they can only be reached by phone (fine).I have called this department over 10 times within their office hours and they either do not pick up, or do not offer solutions. I have spoken to so many different people and no one has been helpful. We have even tried offering solutions, but they say none of them can be done. It has been a very frustrating experience and my old dishwasher is still sitting outside my house.

Leo Lee: Spacious store.

Scott Wilson: Good selection.

Leeland Askew: New management is horrible, very unhelpful, only a couple decent employees left, not giving them anymore of my business...

Kadyn Zientz: I had just gone to this location looking at purchasing a switch. Didn’t end up getting it but when I was leaving I noticed they had 4 sets of joy cons priced at 21.99 so I grabbed a set because I thought hey they’ve gotta honour it especially if they’ve got 4 there. Went up to the cash to pay and then got told they’re 112.99 I refused and showed them the picture of the price it was posted at and they refused to give it to me at that price because the product didn’t match the tag. I brought up the fact that if it was still wrong they’d have to honour it and take 10 dollars off because it is a law, they still refused to give it at the price and I had asked for the manager. The manager walked over and was told the situation and they just nodded their head and didn’t say anything . Very disappointed in the service that was provided, if your staff knows that the product is in the wrong place then there should be proper tags for the products. I will not support this location of Best Buy. I have a friend that works at Best Buy and it’s posted in the back on a plague that if products are in the wrong place they must honour the pricing and taking 10 dollars off.

Patrick Nijdam: Absolutely incredible service. Sales rep Francisco was very knowledgeable, passionate, understanding and helpful when explaining the intricate details of the product we wanted to buy. He was integral in giving us the confidence and understanding to purchase our product.

AMIR D: Always great experience friendly staff and great selection of products. The customer service center is also great . Mazyar and others have provided outstanding service

BMZ Maz (BOBANTO1812): To all crew in this bestbuy .. you are the best of the best among all the best. Keep good work :)

Tommy D: The sales associate Francisco was knowledgeable helpful and courteous. He arranged for the installation of a new soundbar to the TV, professionally and conveniently.

Edith Godin: The store manager solution for our issue was to buy a new phone…. My phone is one year old. 😕

D S: Best buy has a lot of good deals, but money is better spent on amazon if you're doing an online order. Best buy uses Purolator and your packages almost never get delivered. Amazon actually delivers your packages to your door. With Purolator, you'll be chasing down your package, calling them and messaging them to ask them to hold your package at their location, after which you need to take the bus out there. This is REALLY inconvenient to Best Buy customers, I would suggest they review this and see how they can make it better! Perhaps the Purolator shipping information could contain a Buzzer Number field, and phone number field to help the drivers actually deliver the package? If you need a signature, you might as well just have them leave a slip and have the customer pick it up from a Purolator office. Purolator fails to deliver packages 9/10 times. Best Buy definitely needs to review this, because it's not working the way it is.

babak sayari: They cancelled my order without giving me a notice that my order has been cancelled and after visiting this store to find out what happen to my order, I received a rude and unprofessional behaviour from one of the team member. I never go back to this store despite, I was a loyal customer to this location.

Sahel Mohammadi: I went to park royal Best Buy a few times to buy something and just recently to return a product. Fereshteh was extremely helpful each time. Received The best costumer service from her:)

panteha moajemi: Mr Amir was very nice and explained completely how I choose my printer

lkianl: There is a Persian guy named “Dana”He is a responsible and respectful person.Always tries his best to kindly help people.Thanks dana, we appreciate your support

G S: Ex Best Buy staff here but I was at HQ, so I know how good they there in order giving good experience for their customers. Anyway, I can't remember during peak time do they store staff get additional incentive like sales commissions? The moment I step into this stores it's like lack of motivation. the staffs like more focus to chit chat among them specifically around mobile phone area. I still bought a phone cause of price matching or else would just walk away.

C Maxwell: I can see why Best Buy is going to go out of business. Went in on Boxing Day, there has to be at least 50 employees working but everyone is chatting up their colleagues. No one seems available to help and when we tried to check out we had to wait a long time to be noticed by the groups of staff. For some reason they closed the mall exit till like 10 minutes before closing? I get that it’s a holiday but for someone who want to support employment it makes it hard not shop at Amazon instead. Huge waste of time, effort and fuel.

Last Lost: Very professional, wide variety of appliances to choose from, Very good customer service and a good repair department, fast and good delivery service as well.. I highly recommend.Abe. Vancouver.

Erin Antos: This organization takes care of the community during a cost of living crisis. With their donation, it helps ensure that people experiencing food insecurities will have another resource. Great job everyone!

Bethanne Ruff: Takes care of their community!

Yassine Nachmaoui: great i recommend it!

K Kennedy: Handy's been around since 1975 & I was happy to remember the name given the clutter of big-box retail. Their sales & delivery of a very specific-sized refrigerator within 10 days was appreciated given the supply chain issues that affect all retail appliance vendors. Delivery was very careful & professional. Cold storage of food is very important!

A Salvotorro: Fred in parts doesn’t respond well, took 3 days from when I contacted to get an order confirmation so lost time due to his poor communication skills… hire more staff or make the existing ones care

Safari Design Group: Very knowledgeable, informative, helpful team in sales department who make the experience very pleasant. Thank you

Joseph Conway: Great people, have almost always been able to get the parts I need.

baljeet kaler: Great ExperienceLots of variety in appliancesGood priceMani Chouhan show and explain about all appliances I needI Recommend to go there for all appliances

Christopher Kwong: Ths sales lady need to read the instruction book before answer the questions...?????General questions....

Melissa Willey: Great service. Reliable, friendly, and accommodating.

Mark Hutchinson: Despite changing the order multiple times, everything (3 major appliances) arrived at the date and time I was given.The two installers were very polite, respectful and helpful. They worked quietly to unpack and install everything without fuss.Everything works as it should. I will be back for more appliances!

Bob Elner: We called in "Handy Appliances", Vancouver, to more firmly secure our dishwasher under the kitchen counter-top. Their experienced technician, Alex, arrived on schedule and completed a professional job (no additional parts necessary) in under an hour. However, our very positive impression was shattered on receiving an invoice for over $290.00! While Alex's time was billed at a reasonable $98.00 per hour, there was a whopping $179.95 + taxes charge for a mysteriously vague "diagnostic" fee .. when NO DIAGNOSIS was required as the exact problem was clearly explained prior to the call-out. Standard, expected fair business practice in Canada would have been to include Alex's time within the diagnosis fee as the work was completed within the statutory first hour and there was zero additional time involved. I note that other Google reviewers have complained about the same poor practice but without any change in this company's policies. I recommend potential new customers make their own informed assessment of the gobbledygook quoted below directly from their website and shop around before hiring "Handy Appliances" - fortunately, for Vancouverites, there are reputable appliance repair businesses operating in the area with both experienced technicians and clearly stated competitive rates:......"Our diagnosis fee includes :Technician’s travel time/fuelDiagnosis TimeCheck parts availability & quote price* If you decide to proceed after the diagnostic, labour will be billed in addition to the diagnostic fee. You can expect additional labour to be $50.00 to $150.00 approx. range. We bill according to the appliance bluebook.com and provide the labor quote + parts cost upfront. Without authorization, we do not proceed with the repair.* If machine is repairable on first visit or requires a second visit, additional labor rate will remain the same. You do not pay extra labor for a return trip, that’s the beauty of a flat rate labor charge.Here is a example of charges for a repair completed in one trip and the same repair in two trips. As you will note, the charges are the same.Washer pump failed and technician can complete repair within first trip: $129.95 for diagnostic + $89.00 for the pump + $79.00 for labor = $297.95Washer pump failed and technician has to return to complete repair: $129.95 for diagnostic + $89.00 for the pump + $79.00 for labor = $297.95.."

Kim Tse: Martin Morales, technician, repaired my Kitchenaid oven that gave an error message F8E0. Martin is pleasant, helpful and professional. Thank you Martin.

Nathaniel Andre-Peirano: Failed to uphold their warranty and lack customer service skills.

Jackie Sebastian: Terrible! Serviceman did not connect hose at back of fridge and our kitchen flooded, ruining the hardwood floor. Handy Appliances refused to even address the issue!!! Now proceeding with legal action to get our floor repaired.

Selina Ma: Beautiful, modern, and clean store layout with very up-to-date appliances.We went in to pick up some hoses for our washing machine and the service was swift, but felt dismissive. We might not be in for a big purchase, but the salesman (who did not wear a mask) seemed impatient and eager to get rid of us.

Jerzy Apanowicz: I've always had good service and pleasant staff / Dale Crossley - parts consultant/to work with. Excellent service. I love this place.05 Feb 2022 Special thanks to Mani C. for help in finding the right drain pump for my LG washing machine and for excellent service. Thanks.

R MacDonald: We had been using their service for over a decade with no real issues until the last visit.On the last visit, when we booked the service online, we stated two appliances. When the service tech arrived, he wasn't aware of the 2nd appliance.The service tech stayed 45 minutes to look at both appliances with the statement that for one appliance no repair parts are available and for the other no definitive answer.For the 45 minutes, they charged the fee per appliance of $136 or $272 in total. This is apparently company policy to cover call out time, etc.Seriously, hourly that works out to over $360 per hour! This may be company policy, but in my opinion, bad business and we are done with our customer relationship.We used to recommend. No longer.

Tony Eidher: Great and friendly service. I'm a youtube-do-it-youself'er and I've found the staff at Handy very helpful in getting me the right part and filling in the info that youtube leaves out. They've got an amazing showroom and parking downstairs. They are always fast to reply to emails. Thank you Handy!

Neal Li: 買電器很方便，但最好能先上網訂貨

Julliet Ma: Big best buy 💕I like getting gifts for friends here💕💕💕

Colin Wong (semicolon): Didn't buy anything but I talked to an employee (I believe their name is Brian?) about different screens and they were very pleasant to speak with. Super knowledgeable and passionate about the subject, as well as great at explaining. I left feeling much more educated on the matter - 10/10 service

Zoe Yuan: Staff are highly INEXPERIENCED. Prepare to do your own research before coming to the store because the workers will not be able to provide any information.I was looking for a product and the appliance specialist informed me that it was out of stock. I was pointed towards the wrong section multiple times and couldn’t find it myself which is why I asked him for help. I checked the website and it said the item was available at this location, so I asked him to check the aisle or show me where it is. After searching for 10 minutes, I had to locate it by myself.The cashier had no clue what their own price match policy is. I can understand if the employees don’t know every last detail about all the products in Best Buy as they have so many different lines. What I can not understand is a cashier who does not know their payment policies. He did not know what their tap machine limit was, and had to constantly intercom his manager for help. When I asked him about the return policy, he pulled out his phone to Google what the policy was.This location is essentially a self-serve station. There is no positive input from any of the staff, and it’s a better use of your time to do everything yourself. Best Buy please reconsider how your staff benefit your customers and business.This experience has deterred me from ever considering purchasing from Best Buy again. There are many other better retailers who can provide information and customer service in store.

Kat St. Amand: I was there to purchase a cell phone. The stock was lacking and the guy was only talking to/looking my boyfriend, not me.. when I was the paying customer asking questions. Blatant sexism in my opinion. Will not be returning.

Aman Nijjer: Worst service I've ever experienced. What ever you do, DON'T BUY THE EXTENDED SERVICE PLAN!! Their warranty is a scam. They charged me an extra $2300 dollars for a replacement phone and then sent me a broken phone. It looks new but it keeps rebooting on its own. Not seldom, some times it happens 4 times in one hour. clearly a broken phone. The replacement phone wasn't even the same color as the original phone. To top it off when I called the customer service they keep telling me there is no supervisor in today and they will call me back but it has been over a week and I still haven't heard back from them. What a horrible experience. I strongly advise not to use this company and what ever you do, DON'T GET THE EXTENDED WARRANTY!!

Mingzhe Bai: Horrible customer service. The lady who helped me was rude and unprofessional.

Ray Ng: Surrey Central location told me to come in here to look at the Metrotown inventory, cause there are lots more selections.Parking is difficult enough already, to make things even worse customer service is terrible.Asked a staff I was interested in certain items, can you bring these down?Do you have the similar products in the back?This was my answer......................"I don't know, ask someone else it's not my department"Grab and found everything myself, with no help.In general I don't mind waiting for a little while, cause I understand weekends are busy.If you don't know what a customer is asking for, you can always check with a co-worker, or the manager that is on duty that day.Let them know customers needs assistance, their waiting.But they just didn't seem to care.There was no thank you or have a nice day from cashier etc.Managers, staff, everyone in general will always say they are the best."Word Of Mouth" is always the best way to advertise!!!!!!!!!!!!!!Will never come back to this location again!!!!!!!!!!!

retards kitchen: Nothing wrong with the store itself but I had an unfortunate experience with a staff member.I purchased a laptop in store and didn't realize i was making an online order.After finding that the laptop wasn't in stock I asked to cancel the order and have a refund.For some reason I could make an order in store yet not have it canceled.

Nia N'Gola: The reason I gave two stars is because I was surprisingly able to find help after being avoided by staff during my visit.I had bought a 128GB SanDisk memory card about two months ago, but it ran out of storage.I asked an associate who was standing in front of the entrance greeting people for some help. He told me to walk over to Geek Squad (his gestures and body language made it seem as if I was going to hurt him lol).The guy working at Geek Squad told me to wait in the area I needed help at. I ended up waiting for nearly 15 minutes. It wasn't busy at all early yesterday afternoon.Another associate mindlessly looked over and passed me after helping someone els as I was stood in front of SD cards. I literally had to approach him for assistance. He called over another associate, but she didn't know much about cameras, so she called over another worker named Steven.Steven was very knowledgeable and assuring when it came to answering my questions about camera storage. He also helped me pick out the right memory card for my Sony camera. Thanks, Steven!

zolbayar c: my favorite branch. Amazing staff. Lady staff were even friendlier to me 😁Fabulous job Harpreet from Geek Squad!

Harsha Dhingraa: It was not my first time but surely first time using best buy service to buy a phone. It literally took about an hour or so to wrap the whole procedure including all formalities + insurance process and selecting the phone accessories. The representative - Neeraj was kind enough to assist me with ease and explain the process. Also, there was some issue with my credit score in the system. He immediately called customer support and got that sorted. I am impressed with best buy service all over and would recommend trying it.

Jacob Carty: Worst customer experience

Robert Walker: No customer service. No one will help you

Bambino Shak: Never buy anything from them. They first make everything look so straight forward and easy but they have so many small prints that makes them come across as scam company!!! This specific location has worst management to deal with. Rude , ignorant and very unprofessional.

Ratan Bhatia: Employee name: PushHe really helped me with my order for Samsung 75” TV. It was a great deal and he was really helpful with the best buy membership geek squad protection. He understood my problem and gave a solution in minutes. I would recommend look for him if you are visiting Best Buy Metrotown. Other staff was also caring. Good location to shop.. 🙌👍