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1. Best Buy - Vancouver

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· 783 reviews

8133 Ontario St, Vancouver, BC V5X 0A7, Canada

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Best Buy: what do users think?
Angela: Poor customer service from Simi, she helped us with our transaction and tried to sell us $50 for 2 years warranty. Failed to use the correct words, we asked for clarification and her attitude was like she doesn't want to be there. She took a pause and her face reads judgement on us for not understanding her. No patience, not helpful.Got our email wrong, ended up not re entering one for our receipt.We wanted to check if our email was even entered, got a shoulder shrug and a smile saying "not my problem".
Rajwant Chahal: Best customer service by Kane.
Rebeca: Best buy customer service is the ABSOLUTE WORST. I took them 2 months to replace my dishwasher and left a nasty mess behind
Mujtaba Syed: We went in to get a laptop and couple printers. Numaan helped us with ease and suggested the best option as per our needs.Will definitely go back there.
Mark S: Before renewing or getting new cell contract DO NOT LOOK FOR RUSSEL, he act like he is your buddy with “I got you” but when he signed me up for a new contract, he did not mentions about the gift cards worth $300 but only he said was $100. When he left me with his associate, For some reason I went on Bestbuy apps and found out the $300 on a new contract.I ask the associate about it he then mentions that it’s a “new promotion”.
Nicky M: We wanted to get a $2500 TV with a price match on its own Best Buy website of $2200.The Senior Associate “S” in Home Theatre lied to us that she could do the price match.Once we ready to pay, she added up accessories and the protection plan that we didn’t want to our bill.I understand she wanted to sell to Protection Plan and accessory. But Instead of being honest and introduce everything, she added them to the bill without our consent when we ready to pay.We didn’t figure out the calculations right away and already took out our credit card. We know there’s tax on the $2200 TV so few more hundred dollars on top seemed making sense.After we really looked at the computer screen, we found out S added all costs to us and how unethical she tried to do the business.It’s is Best Buy, you don’t do business like this. Each staff represents the Company.Be honest to sell!She was angry and left the counter right after we caught her trick.Of course we didn’t get the TV and also wasted an hour of our time.FYI, my wife was the Operation Manager.
Whitney L: All the workers, albeit a bit short staffed and hard to find, were helpful. If they didn't know, they tried to find a coworker that would. Kenneth was very helpful and explained to me what cable I needed to set up two monitors, and showed me which one. Thank you!
Mykyta Kondratiev: What's the point of having this store if there is always nothing available there. If I wanted to order online I wouldn't come to the shop
Cally Aura: Came here after the Metrotown location employee had smooth brains and told be to look up what inventory they had because he was too lazy to help me.This location at Marine Drive saved the day. I placed an order online, then went and picked it up. I arrived, felt a bit sketchy going up a weird parking lot at night to get to the entrance, but once I got in the team at the pickup counter and the Geek squad were super helpful with answering my questions and helped me bring my brew purchase outside to my car.If you want actual help, it’s worth coming to this location. Avoid the Station Square/Metrotown location.
Qishen Cao: I went to fix my computer. Johnathan helped me a lot. He is very professional. Really great services here. Thank you so much!!
Margaret Scott: Keenan provided myself and another family member with genuine customer service. I bought a printer and he was super helpful. This was a recent purchase before Christmas. Outstanding young man. Thank you,
C C: Came in for an exchange. Process was really fast. Rainier (I believe is his name) at the checkout/customer service counter was polite and got everything done real quick with no problems.
Melissa Boulanger: Since you can't leave a review for their online sales exclusively I'll leave this here since it's the closest Best Buy to me. Purchased an item online to have it shipped to my address. They use Purolater as the shipping company who apparently doesn't leave shipping notices if they are unable to leave the package in the receiver's hands. And as Best Buy didn't provide a phone number for Purolater to call me at I was left with a package in limbo. Called Best Buy who told me to call Purolater of course and Purolater tells me the package is somewhere in their warehouse and will take upwards of 48 hours to track down and send back out. Totally unacceptable. When requesting the whole thing be cancelled and I just pick it up in store instead it was impossible. I was told I had to wait the 48 hours for Purolater to track it down and return it to Best Buy who would then take 3-5 business days to give me money back. So about a week's wait with no product and to get my money back. This is some of the worst pass the buck customer service I have ever experienced. And then the supervisor from Best Buy hangs up on you when you state your disbelief about how I can be out the product and my money with no resolution. Lesson learned, I will never order from Best Buy again.
One Grail: I love computers and the intetnet and their website is so terible i cant suffer through enough to see if they are selling what i want to buy.... ill shop elsewhere....
Ashpreet Kohli: I purchased an open box, HP Specter yesterday but the department manager including the salesperson failed to find the stylus pen with it. Today, Prab being helpful did an awesome job finding not only the stylus pen but also the power cable included with the box. Considering his confidence and professionalism I believe he should be working at least as a supervisor.
Ahmad Nakib: Took 20+ mins for a basic return/purchase transaction - by far the slowest service I have ever experienced. They were also unable to price match with Costco, even though customer support said they do.
John: They were alright
Justin Ashton: They only have one till that takes cash I had to let 3 people go ahead of me so I left without purchasing anything cause I was sick and tired of waiting, go to another Best Buy if you can do not go here
Jim Z.: Bad experience for the first time. Will be the last time going here. Came to pick up an online order for a game on sale at this Best Buy location, CSR claims that I've picked it up already and it's not in the system. That's weird, I've only visited just now. CSR claims manager is looking into it. Frustrating wait. Unprofessional customer service.
Navdip Dhatt: Do not go this location.They have nothing. i have wasted my time.They don’t have any apple products for displays.
Paul Chan: This branch is really good, the environment is very good, and the parking is very convenient.

2. Best Buy - Vancouver

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· 1871 reviews

2220 Cambie St, Vancouver, BC V5Z 2T7, Canada

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Best Buy: what do users think?
T S: Very helpful and understanding staff, thank you for your help and advice!
Tash W: Cancelled our order of an air conditioner on sale after 3 days saying the delivery address didn’t match our CC address when it’s identical. Put the price up $275 same day.. never shop here.
Xyz Abc: Mandy is FANTASTIC. I came in to return an online order. For some reason their system showed one of the products had already been returned----I am guessing it had something to do with the price adjustment I got via a Best Buy live chat agent a few days prior. Mandy went the extra mile, she was super patient considering the slowness of their computers at the time, read through the live chat notes, and made sure everything was correct and proper. Wonderful customer service. I also appreciated Victoria's interest in and knowledge of computer parts and video games.
Paul Donnett: Best Buy’s increasingly antiquated customer service and financing leaves me truly stumped sometimes. Applied online for a Best Buy credit card today and got quickly approved. So far so good. So I drive to my local store, needing to buy a MacBook for my company. Get great direct service from the salesperson, to her credit. And the laptop is on sale, wonderful. But when I go to buy, I can’t, because Best Buy insists on sending you a plastic card in the mail. Apparently there’s absolutely no way up to clear my card even though I have proof in my hands that I’ve been approved. I ask if I can just reapply for the financing in store because the laptop is also on sale. Of course not, because then the system registers it as fraud. So I am given no choice, no options, no hold on the sale price for even a couple of days so I can come back and purchase it. I leave the store empty-handed. I don’t get a computer and they don’t get my $1600. Off to Visions and I’m cancelling my BB card.
Kyle Kumar: Useless
haidar Alsaady: Had an open box return on a TV that just didn't fit our space the way we wanted. I had lost the original receipt and was worried that might cause issues. Customer service was excellent, reprinted my receipt for me and helped me quickly exchange the TV for a different one. The team leader was incredibly helpful and friendly. Amazing job!!
Mohammad Hosseini: In the mobile section, a rude guy lied to me about the inventory of a certain phone, and after asking the other employees and figuring out that the phone exists, they tried their best to not sell it. they behaved like I am fraudulent. I don't know what was the reason maybe they were all racist. and saddest part was that even the manager "Teri" didn't give a s**t about our problem.
Frankie Lamb: The sales associate in the cell phone section knows nothing. The unlocked Google 6a phone with no contract has $150 discount posted on their website for several days already and the associate kept insistingit's not on sale and was tryingto persuade me to sign a contract to get the discount. Don't shop at this store.
Cell Universe IVM: Good customer service!
Sam S.: Was in dire need of a case for my new Samsung s23 ultra. Found a really nice Spigen case and found a price match at Telus. I was dealing with sales associate "Mandy" and about 10 minutes into the price match I asked her what the problem was as she scrolled up and down her phone. Didn't even bat an eyelash or explain anything to me. About 2 minutes later I informed her my parking was about to expire and I'd like to either make the sale or order online through Amazon. She immediately lost her cool blew up on me, informed me I couldn't talk to her like that. I think she may have been a little too woke.Regardless another sales associate came over matched the price immediately and I moved on with my day.I realize that it's tough to find good employees but you cannot have people like Mandy representing your company if they're going to be rude to the public.I don't also don't understand why it takes 12 minutes to price match a case that is being sold down the street at Telus. There's no shipping fees no conversion rates nothing involved it's pretty simple.Anyways I'm going to give Best Buy a one star for this encounter. My only advice to Best Buy would be treat your customers nicely or they'll just go online and buy it there with a simple click. If I wasn't in a rush, I would have done just that, next time I think I will.
Hossein ShirMohamadi: Before shopping from Best buy, I contacted an agent to learn more about the HP OfficeJet Pro 9020 series printer online. They avoid pointing to its weaknesses, and then, because of their short return policy, I've been keeping a useless, costly printer due to the following weaknesses;1. The scanner automatically adjusts auto brightness on documents in photo or doc preset. So you cannot scan something in actual colours.2. It sometimes has issues connecting your devices, and you have to sign in to your HP account before using it. Requiring users to log in to an online account to use offline devices is annoying.3. Besides this device's high cost of inks, you have a few months to use your cartridges; otherwise, they'll empty.4. This printer is heavy and oversized, and it makes noises.Therefore, I will never shop from Best buy anymore.
Fernando Escobar Fandiño (Fescofan): Terrible service, 2 instead of 1 stars for the only lady who tried to help me.
José Gregorio Aguilar Herrera: They sold me an e sim that didnt work and when I asked customer service they said there was nothing that oculd could be done
Melissa C: Great store but don’t make the same mistake I did of leaving my parking ticket on the counter while purchasing products. Cashier thought it was garbage and I didn’t even notice my ticket was gone by the time I went back to the parking lot and had to pay $25 for a lost ticket. Seriously irresponsible to touch your customer’s things while they are in the store STILL BUYING A PRODUCT. I didn’t leave garbage on the counter on purpose I just took everything out of my pocket because the cashier needed to see my ID. I took everything with me on the way out I wouldn’t have left garbage for others to clean up.
sirswishalot: I try not to buy there because their service sucks. A lot mannerless gen z'ers. you spend a thousand dollars there and they give off a vibe of bitterness. Does best buy pay these kids' parents to get them out of their basements..? not sure why someone in early adulthood can't execute basic greetings when you're spending a bunch of money there. it just makes you not want to shop there. Please train these bitter, entitled kids better, thanks!
Samuel Normandeau: Awfully long wait times in-store. They made a mistake on my laptop purchase, and there's no way to reach the store by phone.
ali kashefi: The customer really enjoys when a salesperson in a store called Best Buy welcomes the customer and from the first minute he enters the store, introduces himself to the customer with a very happy and kind face, saying that my name is Behnam and I am the agent . On behalf of Best Buy, I am at your service. I am ready to answer any questions and provide any guidance to make a decision for your item. And explain it with heart and soul in very simple language that can be easily understood by me as a buyer. And not only the desired item can be easily accessed, so happy customer like me can also buy other items. With the satisfaction I have from this kind seller named Behnam, I thank the management of Best Buy for choosing Behnam. Dear Behnam, thank you very much for your attention and guidance.
Conor Davis: Tried to see if they had something in stock before taking time to go to the store. Talked to their online customer service to confirm the item was actually in store. After being reassured by online person it was, I went to store only to find out it actually wasn't in stock at all. Total waste of time.. then was told a neighboring store had it in stock. So I asked them to confirm that with me so I wouldn't have to waste more of my time. I checked the online status of this item which claimed it was out of stock. They claimed there was no way they could call the store to actually confirm it was there. Totally absurd. Complete waste of time. Don't worry I really enjoy paying for parking and burning precious moments of my life for nothing. I hope this store eventually folds like a cheap deck of cards.
Rory Dunn: Literally lied to me about their refund policy to my face to make a sale. Absolutely disgusting.
Olivia L: My so far experience with Bestbuy is fairly positive: no overwhelming pushing sales people; geeksquad always works well for me; large selections to choose from; smooth return process.Gurjot was being super friendly and helpful! Appreciate the service. Keep it up!
Superpig 2001: I went to go buy a vr that u saved up for, cashier lady was really nice to be as I wasn’t sure how the quest 2 was and it was my first big purchase with my own money. I asked her if I could try the vr and if I didn’t like it if I could return it, she said “you can try the vr but you must return it within 30days and if you want you can get the extended warranty”. She kept on making me buy the warranty but it was 150$ and I didn’t have that money. I realized that the quest isn’t for me so I came back to return it u see 30 days and they are very rude, mik the assistant store manager was very rude towards me saying no one would ever say that to me and basically calling me a lier! They didn’t want to refund me at all and told me that it’s final sale once open. I was never once told it was final sale, not on the receipt, not on the box, only online in fine print. Never buy from this Best Buy they are a bunch of scammers who are very rude and just want the sale, don’t believe anything they say. The lady’s name was YIMM from best buy on Cambie in Vancouver Canada. The assistant store manger who was very rude was Mik. Please spread this post as I really just want a refund from what I was told. Thank you for reading my story.

3. Broadway Camera - Vancouver

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· 247 reviews

1055 W Broadway Unit #102, Vancouver, BC V6H 1E2, Canada

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Broadway Camera: what do users think?
Vlad Zymovin: Great store and professional crew
Ergün TEKİR: These guys are awesome!Yes I have come to this store to buy a camera bag, atomos battery and a cleaning gel. So they approached to me very kindly and professionally. They treated me so good and I thought that I should post something about it.Since I entered the store they welcomed me as it supposed to be, they explained everything very well, and compared other stuff eventhough I didnt excited at all. And at the another time, I had an issue with my gimbal+lidar combo. So they generously let me use their own gimbal to understand where did I make a mistake. And they made no profit on me at that time. So thank you for your gorgeous help.To sum up, if you are looking for camera or something related cameras or you need help about your gear, this is the correct address in Vancouver! Hope they will continue the way they do.🙏
cem demirli: I have gone this store to make my desicion more clearly between sony lenses and they were very helpful.No longer, i’m clear.Thank you.
Joel Kaplan: Great customer service and input
Emi P. Hoang: We had good experience with them! Really helpful staffs
Gurpreet Singh Photography: Very Coperative staff 😊
Ivan Chan: The manager at the store is pleasant to talk to, is knowledgeable and is very friendly. I would recommend Broadway Camera to camera enthusiasts and professionals.
Adriandr: Great place!
peter absolon: The manager of Richmond store was very helpful. He upgraded the firmware of my Sony 200-600 lens while I was waiting. Great service. Thanks a lot.
Sadie Teufel: Wasn’t informed of final sale policy only to be told smugly by the person on the phone that “they only sell new products”. I tried to return two days later a BRAND NEW UNUSED PRODUCT. Staff member was smug and a little too happy to say that. YIKES.
Hampus Danielsson: The personalities, skills and knowledge is top of the line. I won’t be going anywhere else!👌🏻
Ksenia Pauch-Nolin: I can't for the life of me remember the name of the man who helped me out here yesterday, but he was so so kind. I bought a pack of portra 400 film here yesterday and the man who sold me the film was incredibly chatty, friendly, and really knew his stuff. My experience at this store was wonderful thanks to this guy, and I for sure know where I'll be going from now on to get my film. Thank you so much!
Jon Rawlinson: The staff are great. They genuinely know and love photography and video! best camera shop in Vancouver!
Jonathan Lin: Great service. They have a wide selection of camera gear here.
Colin Lamb AKA: The Tone Wizard: Friendly, knowledgeable staff who want to help you. I will be going back soon.
Marie Van Hecke: I have purchased lenses from this store. I spoke with a sales person today asking some questions and sensed she really wasn't interested in talking to me. I was on the phone with her for 5 minutes. Hence I will not be purchasing anymore equipment from this store
Adam: Fantastic service, friendly staff eager to help without being pushy. I went in to pick up an obscure lens and they were knowledgeable and helpful. Definitely worth a visit, especially if you’re after gear that’s a bit trickier to track down.
wj: Someone in the store can speak Chinese. The service attitude is very good and he knows the camera very well. Alipay WeChat payment is available in the store.
Kimberly D: A big thank you to Henry who arranged to have their last Canon 90D transferred from their Surrey location to this one for my fiancé to pick up. He was easy to communicate with, quick to organize the transfer (it was picked up and moved over that same day for me to get it), courteous and knowledgeable when my fiancé came in. We originally were going to buy from a camera store on the North Shore but their customer service was very disappointing when I asked to have their 90D moved from another location with the intention purchasing it that day. That was not the case with Broadway Camera and in the future I will definitely be back to support their business!
Sevan Gunbilir: Best place to buy sd card, Camera or tripod.
Adam Woodhouse: Had a fun time here with Steve? The British guy.

4. Best Buy - Vancouver

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· 2739 reviews

798 Granville St Suite 200, Vancouver, BC V6Z 3C3, Canada

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Best Buy: what do users think?
Manju: I went to the store today to purchase laptop.Our associate,loveleen assisted me with the best options in my budget and was very friendly, knowledgable, and professional. Even though She has told us about the warranty plan . Its a great service by Loveleen.
K M: Usually the staff can answer my questions but last time that i went there i choose 2 computers/laptops to buy (after an hour of looking and deciding). Both computers were out of stock and there was no notification to the customer that they were out of stock or display only. When i asked if its possible to have a discount on the floor model- he said no, but that he would give me a free warranty. I walked away, was a shame because i was willing to pay and was excited to have my purchases. Waste of time.
Paavali Henki: Very large store with big selection of electronics. Kind and knowledgeable staff members. Best prices.
Noah Vasquez: Waited an hour this morning before opening to be the first to get the new game released today (tears of the kingdom). A line of about 40 people gathered behind me and the one person infront of me. The store manager didn’t seem to care about a line so about 20 people gathered in a cluster infront of the line as they all rushed the till befor the people who had waited in line. You would think when a highly demanded release calls people to line up for over an hour the store would at least try to honour first come first serve of a limited supply. Ended up getting the game after fighting my way into the crowd 👎
mayuri mammai: Today I happened to go to this store to buy mac book, and at the billing counter, unfortunately, my Credit card chip is malfunctioning, this person named Mathesh started giving me looks and showing an unnecessary attitude, without even looking at my card he said it was expired, as I was trying multiple times inserting my card, he was acting it out. I know he might be doing hard work but not at all professional, I felt judged at that point, well I just left the store and placed an order for pickup at another store🙄
Navneet Kaur: I went to the store yesterday to look options for a laptop.The associate,Aman, assisted me with the best options in my budget and was very friendly, knowledgable, and professional. Even though I had plans to buy later as I went just to look for the options,I ended up finalising the laptop as I was convinced Great service by Aman.
Guilherme Guedes: Pretty standard Best Buy store. Very helpful and friendly service but some products like phone protection ones (glass, cases and others) are way more expensive than it should. You can easily find them online at half the price. But other psychs such as home electronics, gadgets and appliances are at a good price. You should always look for the offers though, they're very frequent but not always communicated, so you should do a price check before buying.
S p: EXTREMELY Pushy salespeople, and at the same time not knowledgeable about the products at all. Used car salesmen are like angels compared to some of these Best Buy salespeople. Worst part is that they INSIST that they are Not on commission, while literally doing ANYhthing to push you to buy...! I take it as a direct insult for someone to look directly into my eyes and lie so clearly and obviously into my face....Oh and I also had the pleasure of dealing with their Geek Squad for TV installation. After paying 350 Dollars for a TV mount, the first time they messed up the installation - they were nice people though. I had to book a second appointment which was scheduled for a few days later. The 2nd group who showed up at the 2nd appointment were so rude!!! And I ended up with extra holes on my wall and a TV which afterall was not installed at the height that I had originally asked for. Because they couldn't make holes too close to the holes that the first group initially made in the first appointment.In short, I describe their Geek Squad personnel as "Rookies". Definitely Not worth the 350 dollars to have a messed up TV mount and extra holes on your wall.
Ron Hunter: Awesome experience ended up buying a Sony portable speaker and I'm loving it
Mo Mo: its my favourite store in metro Vancouver ,stuff are so helpful, knowledgable and kind, service is fast, no fusspickup order were on time with email updatesgreat choice for everyone who is for new arrivals or dongles, partseverything is thereall my Macs, pc,iphones and watch including tv and appliances are for Grenville store
Mohamadreza Khoshtinat: Dear Best Buy Granville,I am writing to express my gratitude for your excellent service. Mr. Faraz provided me in helping me find a good laptop. Your expertise and guidance were invaluable in helping me make an informed decision.I appreciate the time and attention that you gave me during our consultation. Your recommendations were spot-on, and I am extremely satisfied with my purchase. Your professionalism and customer service were exemplary, and I will recommend your store to my friends and family.Thank you again for your assistance, and I look forward to shopping at Best Buy Granville in the future.Sincerely,
Mark P: Stood around for 20 mins looking for help while everyone I kept stopping kept saying someone else would help me. The customer service here is absolutely horrendous
Keyvan Radbin: Updated store with a lots of electronics.
Adam Newsome: Great experience at mobile booth. Fast checkout, no hassle. The staff member called me to let me know I forgot my ID there!
Macaw: It's alright, kinda sad
BB503TS CHIN: Good
Kate H: The manager, Ben, is extremely kind and helpful. He works very hard and provided alternative solutions to my purchasing needs.Thoroughly nice person.
Karen Bast: The staff is, as always, very helpful and friendly.
Zac A: Good location and most of the staff is kind & helpful
Sharon: Great service! 👍 Especially by Aman, he gives his honest opinion about laptop recommendations, and I'm absolutely satisfied with the one I bought! 🤩

5. Best Buy - West Vancouver

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· 963 reviews

2100 Park Royal S, West Vancouver, BC V7T 2W4, Canada

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Best Buy: what do users think?
J F: I had a great experience here. Anani hooked me up with a beautiful Samsung TV and a great price, and Barbod, Ramin, Ali you all rock and answers so many of my questions . And Jimmy too :) Thank you all for helping me so much, you all have the patience of a saint!
Mo Habib: Okay place. Employs many Iranian servants.
mahdi Karimi: I recently visited Best Buy looking for a new laptop, and I had the pleasure of meeting Sal, who provided me with outstanding customer service. Sal took the time to listen to my needs and preferences, and he went above and beyond to help me find the perfect laptop for me. What I appreciated most about Sal was his honesty. He didn't try to push me into buying the most expensive laptop, but instead, he recommended one that he believed would suit my needs the best. Sal was knowledgeable and patient, answering all of my questions and explaining the differences between different models in a way that was easy to understand. Thanks to Sal, I left Best Buy feeling confident in my purchase, and I'm thrilled with my new laptop. I highly recommend Sal to anyone looking for excellent customer service and honest advice at Best Buy."Remember to include specific details about the interactions you had with Sal, and be sure to highlight the aspects of his customer service that impressed you the most. This will help other customers to know what they can expect when they visit the store and work with him.
Gabrielle Zeitler: This review is not specific to Park Royal Best Buy, but Best Buy as a whole.We purchased a dishwasher, the installation fee, and the haul away fee. When the contractors came, I mentioned to them that we paid to have our old dishwasher taken away as well (a separate fee) but they said they knew nothing about it. They then left without taking the old dishwasher.When we I contacted customer service at Best Buy to handle this, I was passed around to 4 different people before being told that only one department handled these inquiries, and that they can only be reached by phone (fine).I have called this department over 10 times within their office hours and they either do not pick up, or do not offer solutions. I have spoken to so many different people and no one has been helpful. We have even tried offering solutions, but they say none of them can be done. It has been a very frustrating experience and my old dishwasher is still sitting outside my house.
Leo Lee: Spacious store.
Scott Wilson: Good selection.
Leeland Askew: New management is horrible, very unhelpful, only a couple decent employees left, not giving them anymore of my business...
Kadyn Zientz: I had just gone to this location looking at purchasing a switch. Didn’t end up getting it but when I was leaving I noticed they had 4 sets of joy cons priced at 21.99 so I grabbed a set because I thought hey they’ve gotta honour it especially if they’ve got 4 there. Went up to the cash to pay and then got told they’re 112.99 I refused and showed them the picture of the price it was posted at and they refused to give it to me at that price because the product didn’t match the tag. I brought up the fact that if it was still wrong they’d have to honour it and take 10 dollars off because it is a law, they still refused to give it at the price and I had asked for the manager. The manager walked over and was told the situation and they just nodded their head and didn’t say anything . Very disappointed in the service that was provided, if your staff knows that the product is in the wrong place then there should be proper tags for the products. I will not support this location of Best Buy. I have a friend that works at Best Buy and it’s posted in the back on a plague that if products are in the wrong place they must honour the pricing and taking 10 dollars off.
Patrick Nijdam: Absolutely incredible service. Sales rep Francisco was very knowledgeable, passionate, understanding and helpful when explaining the intricate details of the product we wanted to buy. He was integral in giving us the confidence and understanding to purchase our product.
AMIR D: Always great experience friendly staff and great selection of products. The customer service center is also great . Mazyar and others have provided outstanding service
BMZ Maz (BOBANTO1812): To all crew in this bestbuy .. you are the best of the best among all the best. Keep good work :)
Tommy D: The sales associate Francisco was knowledgeable helpful and courteous. He arranged for the installation of a new soundbar to the TV, professionally and conveniently.
Edith Godin: The store manager solution for our issue was to buy a new phone…. My phone is one year old. 😕
D S: Best buy has a lot of good deals, but money is better spent on amazon if you're doing an online order. Best buy uses Purolator and your packages almost never get delivered. Amazon actually delivers your packages to your door. With Purolator, you'll be chasing down your package, calling them and messaging them to ask them to hold your package at their location, after which you need to take the bus out there. This is REALLY inconvenient to Best Buy customers, I would suggest they review this and see how they can make it better! Perhaps the Purolator shipping information could contain a Buzzer Number field, and phone number field to help the drivers actually deliver the package? If you need a signature, you might as well just have them leave a slip and have the customer pick it up from a Purolator office. Purolator fails to deliver packages 9/10 times. Best Buy definitely needs to review this, because it's not working the way it is.
babak sayari: They cancelled my order without giving me a notice that my order has been cancelled and after visiting this store to find out what happen to my order, I received a rude and unprofessional behaviour from one of the team member. I never go back to this store despite, I was a loyal customer to this location.
Sahel Mohammadi: I went to park royal Best Buy a few times to buy something and just recently to return a product. Fereshteh was extremely helpful each time. Received The best costumer service from her:)
panteha moajemi: Mr Amir was very nice and explained completely how I choose my printer
lkianl: There is a Persian guy named “Dana”He is a responsible and respectful person.Always tries his best to kindly help people.Thanks dana, we appreciate your support
G S: Ex Best Buy staff here but I was at HQ, so I know how good they there in order giving good experience for their customers. Anyway, I can't remember during peak time do they store staff get additional incentive like sales commissions? The moment I step into this stores it's like lack of motivation. the staffs like more focus to chit chat among them specifically around mobile phone area. I still bought a phone cause of price matching or else would just walk away.
C Maxwell: I can see why Best Buy is going to go out of business. Went in on Boxing Day, there has to be at least 50 employees working but everyone is chatting up their colleagues. No one seems available to help and when we tried to check out we had to wait a long time to be noticed by the groups of staff. For some reason they closed the mall exit till like 10 minutes before closing? I get that it’s a holiday but for someone who want to support employment it makes it hard not shop at Amazon instead. Huge waste of time, effort and fuel.

6. Best Buy - Burnaby

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· 2648 reviews

Station Square, 6200 McKay Ave Unit 200, Burnaby, BC V5H 4L7, Canada

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Best Buy: what do users think?
Max Yang: 位置不錯
Neal Li: 買電器很方便,但最好能先上網訂貨
Julliet Ma: Big best buy 💕I like getting gifts for friends here💕💕💕
Colin Wong (semicolon): Didn't buy anything but I talked to an employee (I believe their name is Brian?) about different screens and they were very pleasant to speak with. Super knowledgeable and passionate about the subject, as well as great at explaining. I left feeling much more educated on the matter - 10/10 service
Zoe Yuan: Staff are highly INEXPERIENCED. Prepare to do your own research before coming to the store because the workers will not be able to provide any information.I was looking for a product and the appliance specialist informed me that it was out of stock. I was pointed towards the wrong section multiple times and couldn’t find it myself which is why I asked him for help. I checked the website and it said the item was available at this location, so I asked him to check the aisle or show me where it is. After searching for 10 minutes, I had to locate it by myself.The cashier had no clue what their own price match policy is. I can understand if the employees don’t know every last detail about all the products in Best Buy as they have so many different lines. What I can not understand is a cashier who does not know their payment policies. He did not know what their tap machine limit was, and had to constantly intercom his manager for help. When I asked him about the return policy, he pulled out his phone to Google what the policy was.This location is essentially a self-serve station. There is no positive input from any of the staff, and it’s a better use of your time to do everything yourself. Best Buy please reconsider how your staff benefit your customers and business.This experience has deterred me from ever considering purchasing from Best Buy again. There are many other better retailers who can provide information and customer service in store.
Kat St. Amand: I was there to purchase a cell phone. The stock was lacking and the guy was only talking to/looking my boyfriend, not me.. when I was the paying customer asking questions. Blatant sexism in my opinion. Will not be returning.
Aman Nijjer: Worst service I've ever experienced. What ever you do, DON'T BUY THE EXTENDED SERVICE PLAN!! Their warranty is a scam. They charged me an extra $2300 dollars for a replacement phone and then sent me a broken phone. It looks new but it keeps rebooting on its own. Not seldom, some times it happens 4 times in one hour. clearly a broken phone. The replacement phone wasn't even the same color as the original phone. To top it off when I called the customer service they keep telling me there is no supervisor in today and they will call me back but it has been over a week and I still haven't heard back from them. What a horrible experience. I strongly advise not to use this company and what ever you do, DON'T GET THE EXTENDED WARRANTY!!
Mingzhe Bai: Horrible customer service. The lady who helped me was rude and unprofessional.
Ray Ng: Surrey Central location told me to come in here to look at the Metrotown inventory, cause there are lots more selections.Parking is difficult enough already, to make things even worse customer service is terrible.Asked a staff I was interested in certain items, can you bring these down?Do you have the similar products in the back?This was my answer......................"I don't know, ask someone else it's not my department"Grab and found everything myself, with no help.In general I don't mind waiting for a little while, cause I understand weekends are busy.If you don't know what a customer is asking for, you can always check with a co-worker, or the manager that is on duty that day.Let them know customers needs assistance, their waiting.But they just didn't seem to care.There was no thank you or have a nice day from cashier etc.Managers, staff, everyone in general will always say they are the best."Word Of Mouth" is always the best way to advertise!!!!!!!!!!!!!!Will never come back to this location again!!!!!!!!!!!
retards kitchen: Nothing wrong with the store itself but I had an unfortunate experience with a staff member.I purchased a laptop in store and didn't realize i was making an online order.After finding that the laptop wasn't in stock I asked to cancel the order and have a refund.For some reason I could make an order in store yet not have it canceled.
Nia N'Gola: The reason I gave two stars is because I was surprisingly able to find help after being avoided by staff during my visit.I had bought a 128GB SanDisk memory card about two months ago, but it ran out of storage.I asked an associate who was standing in front of the entrance greeting people for some help. He told me to walk over to Geek Squad (his gestures and body language made it seem as if I was going to hurt him lol).The guy working at Geek Squad told me to wait in the area I needed help at. I ended up waiting for nearly 15 minutes. It wasn't busy at all early yesterday afternoon.Another associate mindlessly looked over and passed me after helping someone els as I was stood in front of SD cards. I literally had to approach him for assistance. He called over another associate, but she didn't know much about cameras, so she called over another worker named Steven.Steven was very knowledgeable and assuring when it came to answering my questions about camera storage. He also helped me pick out the right memory card for my Sony camera. Thanks, Steven!
zolbayar c: my favorite branch. Amazing staff. Lady staff were even friendlier to me 😁Fabulous job Harpreet from Geek Squad!
Harsha Dhingraa: It was not my first time but surely first time using best buy service to buy a phone. It literally took about an hour or so to wrap the whole procedure including all formalities + insurance process and selecting the phone accessories. The representative - Neeraj was kind enough to assist me with ease and explain the process. Also, there was some issue with my credit score in the system. He immediately called customer support and got that sorted. I am impressed with best buy service all over and would recommend trying it.
Jacob Carty: Worst customer experience
Robert Walker: No customer service. No one will help you
Bambino Shak: Never buy anything from them. They first make everything look so straight forward and easy but they have so many small prints that makes them come across as scam company!!! This specific location has worst management to deal with. Rude , ignorant and very unprofessional.
Ratan Bhatia: Employee name: PushHe really helped me with my order for Samsung 75” TV. It was a great deal and he was really helpful with the best buy membership geek squad protection. He understood my problem and gave a solution in minutes. I would recommend look for him if you are visiting Best Buy Metrotown. Other staff was also caring. Good location to shop.. 🙌👍

7. Best Buy - Richmond

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· 1066 reviews

5300 No. 3 Rd Unit 700, Richmond, BC V6X 2X9, Canada

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8. Best Buy - Surrey

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· 1288 reviews

12048 80 Ave, Surrey, BC V3W 3M1, Canada

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9. Best Buy - Surrey

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· 1416 reviews

10153 King George Blvd Unit 3200, Surrey, BC V3T 2W1, Canada

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10. Best Buy Express Kiosk - Richmond

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· 2 reviews

Gate 77-Vancouver International Airport (YVR) International Terminals, Grant McConachie Way, Richmond, BC, Canada

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