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1. Best Buy - Vancouver
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5
2739 reviews
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Address: 798 Granville St Suite 200, Vancouver, BC V6Z 3C3, Canada
Schedule: Opens at 11:00 AM
Telephone: (866) 237-8289
Business type: Electronics store
4worldlovers: 
At Best Buy Robson & Granville, we specialize in helping you find and discover the best technology to transform the way you live. From great deals to the knowledge of our in-store experts, we’ll connect you with the latest tech and show you how to get the most out of your devices.
Expand your home entertainment options with a stroll through our large in-store collection of TVs, home audio systems, and video game consoles including Xbox One, PlayStation 4, and Nintendo Switch. If you’ve been thinking about refreshing or renovating your kitchen or laundry area, we’ll walk you through the process of updating your appliances from a selection of cutting-edge refrigerators, ovens, cooktops, washers, dryers, and more.
At Best Buy Robson & Granville, we specialize in helping you find and discover the best technology to transform the way you live. From great deals to the knowledge of our in-store experts, we’ll connect you with the latest tech and show you how to get the most out of your devices.
Expand your home entertainment options with a stroll through our large in-store collection of TVs, home audio systems, and video game consoles including Xbox One, PlayStation 4, and Nintendo Switch. If you’ve been thinking about refreshing or renovating your kitchen or laundry area, we’ll walk you through the process of updating your appliances from a selection of cutting-edge refrigerators, ovens, cooktops, washers, dryers, and more.
Manju: I went to the store today to purchase laptop.Our associate,loveleen assisted me with the best options in my budget and was very friendly, knowledgable, and professional. Even though She has told us about the warranty plan . Its a great service by Loveleen.
K M: Usually the staff can answer my questions but last time that i went there i choose 2 computers/laptops to buy (after an hour of looking and deciding). Both computers were out of stock and there was no notification to the customer that they were out of stock or display only. When i asked if its possible to have a discount on the floor model- he said no, but that he would give me a free warranty. I walked away, was a shame because i was willing to pay and was excited to have my purchases. Waste of time.
Paavali Henki: Very large store with big selection of electronics. Kind and knowledgeable staff members. Best prices.
Noah Vasquez: Waited an hour this morning before opening to be the first to get the new game released today (tears of the kingdom). A line of about 40 people gathered behind me and the one person infront of me. The store manager didn’t seem to care about a line so about 20 people gathered in a cluster infront of the line as they all rushed the till befor the people who had waited in line. You would think when a highly demanded release calls people to line up for over an hour the store would at least try to honour first come first serve of a limited supply. Ended up getting the game after fighting my way into the crowd 👎
mayuri mammai: Today I happened to go to this store to buy mac book, and at the billing counter, unfortunately, my Credit card chip is malfunctioning, this person named Mathesh started giving me looks and showing an unnecessary attitude, without even looking at my card he said it was expired, as I was trying multiple times inserting my card, he was acting it out. I know he might be doing hard work but not at all professional, I felt judged at that point, well I just left the store and placed an order for pickup at another store🙄
Navneet Kaur: I went to the store yesterday to look options for a laptop.The associate,Aman, assisted me with the best options in my budget and was very friendly, knowledgable, and professional. Even though I had plans to buy later as I went just to look for the options,I ended up finalising the laptop as I was convinced Great service by Aman.
Guilherme Guedes: Pretty standard Best Buy store. Very helpful and friendly service but some products like phone protection ones (glass, cases and others) are way more expensive than it should. You can easily find them online at half the price. But other psychs such as home electronics, gadgets and appliances are at a good price. You should always look for the offers though, they're very frequent but not always communicated, so you should do a price check before buying.
S p: EXTREMELY Pushy salespeople, and at the same time not knowledgeable about the products at all. Used car salesmen are like angels compared to some of these Best Buy salespeople. Worst part is that they INSIST that they are Not on commission, while literally doing ANYhthing to push you to buy...! I take it as a direct insult for someone to look directly into my eyes and lie so clearly and obviously into my face....Oh and I also had the pleasure of dealing with their Geek Squad for TV installation. After paying 350 Dollars for a TV mount, the first time they messed up the installation - they were nice people though. I had to book a second appointment which was scheduled for a few days later. The 2nd group who showed up at the 2nd appointment were so rude!!! And I ended up with extra holes on my wall and a TV which afterall was not installed at the height that I had originally asked for. Because they couldn't make holes too close to the holes that the first group initially made in the first appointment.In short, I describe their Geek Squad personnel as "Rookies". Definitely Not worth the 350 dollars to have a messed up TV mount and extra holes on your wall.
Ron Hunter: Awesome experience ended up buying a Sony portable speaker and I'm loving it
Mo Mo: its my favourite store in metro Vancouver ,stuff are so helpful, knowledgable and kind, service is fast, no fusspickup order were on time with email updatesgreat choice for everyone who is for new arrivals or dongles, partseverything is thereall my Macs, pc,iphones and watch including tv and appliances are for Grenville store
Mohamadreza Khoshtinat: Dear Best Buy Granville,I am writing to express my gratitude for your excellent service. Mr. Faraz provided me in helping me find a good laptop. Your expertise and guidance were invaluable in helping me make an informed decision.I appreciate the time and attention that you gave me during our consultation. Your recommendations were spot-on, and I am extremely satisfied with my purchase. Your professionalism and customer service were exemplary, and I will recommend your store to my friends and family.Thank you again for your assistance, and I look forward to shopping at Best Buy Granville in the future.Sincerely,
Mark P: Stood around for 20 mins looking for help while everyone I kept stopping kept saying someone else would help me. The customer service here is absolutely horrendous
Keyvan Radbin: Updated store with a lots of electronics.
Adam Newsome: Great experience at mobile booth. Fast checkout, no hassle. The staff member called me to let me know I forgot my ID there!
Macaw: It's alright, kinda sad
BB503TS CHIN: Good
Kate H: The manager, Ben, is extremely kind and helpful. He works very hard and provided alternative solutions to my purchasing needs.Thoroughly nice person.
Hossein ShirMohamadi: Before shopping from Best buy, I contacted an agent to learn more about the HP OfficeJet Pro 9020 series printer online. They avoid pointing to its weaknesses, and then, because of their short return policy, I've been keeping a useless, costly printer due to the following weaknesses;1. The scanner automatically adjusts auto brightness on documents in photo or doc preset. So you cannot scan something in actual colours.2. It sometimes has issues connecting your devices, and you have to sign in to your HP account before using it. Requiring users to log in to an online account to use offline devices is annoying.3. Besides this device's high cost of inks, you have a few months to use your cartridges; otherwise, they'll empty.4. This printer is heavy and oversized, and it makes noises.Therefore, I will never shop from Best buy anymore.
Karen Bast: The staff is, as always, very helpful and friendly.
Zac A: Good location and most of the staff is kind & helpful
Sharon: Great service! 👍 Especially by Aman, he gives his honest opinion about laptop recommendations, and I'm absolutely satisfied with the one I bought! 🤩
2. Best Buy - Vancouver
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5
783 reviews
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Address: 8133 Ontario St, Vancouver, BC V5X 0A7, Canada
Schedule: Opens at 11:00 AM
Telephone: (866) 237-8289
Business type: Electronics store
Angela: Poor customer service from Simi, she helped us with our transaction and tried to sell us $50 for 2 years warranty. Failed to use the correct words, we asked for clarification and her attitude was like she doesn't want to be there. She took a pause and her face reads judgement on us for not understanding her. No patience, not helpful.Got our email wrong, ended up not re entering one for our receipt.We wanted to check if our email was even entered, got a shoulder shrug and a smile saying "not my problem".
Rajwant Chahal: Best customer service by Kane.
Rebeca: Best buy customer service is the ABSOLUTE WORST. I took them 2 months to replace my dishwasher and left a nasty mess behind
Mujtaba Syed: We went in to get a laptop and couple printers. Numaan helped us with ease and suggested the best option as per our needs.Will definitely go back there.
Mark S: Before renewing or getting new cell contract DO NOT LOOK FOR RUSSEL, he act like he is your buddy with “I got you” but when he signed me up for a new contract, he did not mentions about the gift cards worth $300 but only he said was $100. When he left me with his associate, For some reason I went on Bestbuy apps and found out the $300 on a new contract.I ask the associate about it he then mentions that it’s a “new promotion”.
Nicky M: We wanted to get a $2500 TV with a price match on its own Best Buy website of $2200.The Senior Associate “S” in Home Theatre lied to us that she could do the price match.Once we ready to pay, she added up accessories and the protection plan that we didn’t want to our bill.I understand she wanted to sell to Protection Plan and accessory. But Instead of being honest and introduce everything, she added them to the bill without our consent when we ready to pay.We didn’t figure out the calculations right away and already took out our credit card. We know there’s tax on the $2200 TV so few more hundred dollars on top seemed making sense.After we really looked at the computer screen, we found out S added all costs to us and how unethical she tried to do the business.It’s is Best Buy, you don’t do business like this. Each staff represents the Company.Be honest to sell!She was angry and left the counter right after we caught her trick.Of course we didn’t get the TV and also wasted an hour of our time.FYI, my wife was the Operation Manager.
Whitney L: All the workers, albeit a bit short staffed and hard to find, were helpful. If they didn't know, they tried to find a coworker that would. Kenneth was very helpful and explained to me what cable I needed to set up two monitors, and showed me which one. Thank you!
Mykyta Kondratiev: What's the point of having this store if there is always nothing available there. If I wanted to order online I wouldn't come to the shop
Cally Aura: Came here after the Metrotown location employee had smooth brains and told be to look up what inventory they had because he was too lazy to help me.This location at Marine Drive saved the day. I placed an order online, then went and picked it up. I arrived, felt a bit sketchy going up a weird parking lot at night to get to the entrance, but once I got in the team at the pickup counter and the Geek squad were super helpful with answering my questions and helped me bring my brew purchase outside to my car.If you want actual help, it’s worth coming to this location. Avoid the Station Square/Metrotown location.
Qishen Cao: I went to fix my computer. Johnathan helped me a lot. He is very professional. Really great services here. Thank you so much!!
Margaret Scott: Keenan provided myself and another family member with genuine customer service. I bought a printer and he was super helpful. This was a recent purchase before Christmas. Outstanding young man. Thank you,
C C: Came in for an exchange. Process was really fast. Rainier (I believe is his name) at the checkout/customer service counter was polite and got everything done real quick with no problems.
Melissa Boulanger: Since you can't leave a review for their online sales exclusively I'll leave this here since it's the closest Best Buy to me. Purchased an item online to have it shipped to my address. They use Purolater as the shipping company who apparently doesn't leave shipping notices if they are unable to leave the package in the receiver's hands. And as Best Buy didn't provide a phone number for Purolater to call me at I was left with a package in limbo. Called Best Buy who told me to call Purolater of course and Purolater tells me the package is somewhere in their warehouse and will take upwards of 48 hours to track down and send back out. Totally unacceptable. When requesting the whole thing be cancelled and I just pick it up in store instead it was impossible. I was told I had to wait the 48 hours for Purolater to track it down and return it to Best Buy who would then take 3-5 business days to give me money back. So about a week's wait with no product and to get my money back. This is some of the worst pass the buck customer service I have ever experienced. And then the supervisor from Best Buy hangs up on you when you state your disbelief about how I can be out the product and my money with no resolution. Lesson learned, I will never order from Best Buy again.
One Grail: I love computers and the intetnet and their website is so terible i cant suffer through enough to see if they are selling what i want to buy.... ill shop elsewhere....
Ashpreet Kohli: I purchased an open box, HP Specter yesterday but the department manager including the salesperson failed to find the stylus pen with it. Today, Prab being helpful did an awesome job finding not only the stylus pen but also the power cable included with the box. Considering his confidence and professionalism I believe he should be working at least as a supervisor.
Ahmad Nakib: Took 20+ mins for a basic return/purchase transaction - by far the slowest service I have ever experienced. They were also unable to price match with Costco, even though customer support said they do.
John: They were alright
Justin Ashton: They only have one till that takes cash I had to let 3 people go ahead of me so I left without purchasing anything cause I was sick and tired of waiting, go to another Best Buy if you can do not go here
Jim Z.: Bad experience for the first time. Will be the last time going here. Came to pick up an online order for a game on sale at this Best Buy location, CSR claims that I've picked it up already and it's not in the system. That's weird, I've only visited just now. CSR claims manager is looking into it. Frustrating wait. Unprofessional customer service.
Navdip Dhatt: Do not go this location.They have nothing. i have wasted my time.They don’t have any apple products for displays.
Paul Chan: 这间分店真的很不错，环境很好，停车也很方便。
3. Cellfixx Cell Phone Repair Vancouver - Vancouver
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
5
825 reviews
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Address: 6446 Fraser St, Vancouver, BC V5W 3A4, Canada
Schedule: Opens at 9:00 AM
Telephone: +1 604-484-9376
Business type: Cell phone store
FARDEEN CONTRACTOR: Anas is amazing guy with great services. I highly recommend.
Afzal Vahora: The repairing of the shop is fantastic. And the behavior of staff is also friendly which help me to understand properly.
Abdurrehman Patel: Good mobile repairing … Kasim helped a lot with the mobile repairing
Emily Kimber: DO NOT GO HERE. They permanently messed up my phone so badly. I had a 13 pro, it was super new, I had a cracked screen and got it replaced here. Turns out they took out an important part when replacing the screen and didn’t put it back and it caused my phone to never be the same. The screen wasn’t the same, it was so hard to type. The reason I know it’s missing a part is because the screen broke again 2 WEEKS LATER IN THE EXACT SAME SPOT by just a tap. I didn’t drop it. Something tapped the screen and it broke again. They also lied and said they put on a glass screen protector but it was a cheap plastic one… I had to go somewhere else to get it fixed again, and the guy that replaced it told me they kept the part that was needed for my phone to go back to normal. If I could give 0 stars to this place I would.
Don Campbell: Went to 4339 Dunbar Street where that guy said $570 plus tax with a 3 day wait to change my screen, he said don't bother checking elsewhere in the city because my phone is rare, called CellFixx and boom 💥 in an hour was replaced for WAY less the price! Thx guys!
J K: Repaired broken glass on apple watch, the touch screen was all messed up after the repair, acting in random ways and then the watch screen broke again on a slight tap in less thwn a month. most likely did not use oem parts, and used extremely cheap material
Diane Blue: Walked in and had my iphone screen replaced in less than 30 mins. Great service - would highly recommend!
Oleg Wurm: Amazing service!! Good job !!
Dun Liu: Great people, great service!
Namrah Ghanchi: Highly recommended... Staff here is very patient and cooperative... My screen was repaired within minutes... They were soo quick and professional.. At really affordable price....
Asad Hemani: I got my phone fixed from Mr Kasim at Cellfixx Fraser street. I must say that the technician is talented and knowledgeable. He politely explained me the issue with my phone, gave a discount along with a free screen protector.Thank you. Highly recommended
Kasim Basar: I recently had my cell phone repaired at Cellfixx Fraser, and I am extremely impressed with the service I received. The staff was friendly and professional, and they were able to give me a clear explanation of the repair process and cost.After leaving my phone with them, I received regular updates on the progress of the repair, which helped me plan accordingly. When I received my phone back, I was thrilled to see that it had been restored to its original condition, and the repair was completed within the estimated timeline.Throughout the entire process, the staff at Celllfixx Fraser were professional and efficient in their work, and I felt confident that my phone was in good hands. Overall, I highly recommend Cellfixx Fraser anyone in need of cell phone repair services.Their attention to detail and commitment to providing high-quality service is truly outstanding. Thank you to the team at Cellfixx for your excellent work!
Saraswathi Madduri: Kasim is amazing!! Thanks for your help
Iqveer S: Got my screen fixed by Mattel! He was super professional and quick
Dee: Needed to fix a cracked screen and these folks were able to repair it quickly for a good price. They guarantee their work, plus they are really into helping, always a good thing. There were lots of goodies in the store, considering it's a small space. I recommend contacting them for any repairs, or for unlocking, or if you are wondering about a new plan!
Jodie Johnson and Conor Murphy: I went to Cellfixx with a shattered iPod Touch 7th Generation. The iPod was not functioning and I assumed it was headed for the recycling bin. Kasim assured me it was fixable and provided me with a fixed quote. Less than 48 hours later he had sourced a replacement screen and it is now functioning like new. I would recommend Cellfixx without any reservations.
Carlo Sammarco: My 2017 S8 Active was completely dead. Visited 3 other repair places. They all said it wasn't fixing. I was in the area and decided I'd give Cellfixx a try. They ordered the part (without even having to open it up!). 2 days later, my phone is back in action. It's clear to me that these guys love what they do and they are good at it (unlike the three other "repair" places I had previously visited). This is now my go-to place for cell repair. Thanks guys!
Sahabudheen Ale udhuma lebbai: BEST PLACE TO GET CELLPHONE REPAIR AND ACCESSORIES ON AFFORDABLE PRICES
Stan Chiu: Had a great and honest experience at Cellfix on Fraser Street. Pricing was reasonable and they tell you what to expect. I would highly recommend going here for all cell phone related issues and if you vape they have that too!
Ar-Jhay: There is little wait time when I got my screen fix
Stephen McGuire: They replaced my screen, but by doing so filled the phone with glue so much it bulges out and the front camera cannot recognise iris' to unlock. The technician told me to try the camera again later, then they haven't replied to many attempts to contact for several months. Will use different shop if need this service ever again
4. Samsung Experience Store - Metropolis at Metro Town - Burnaby
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4.9
1179 reviews
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Address: 4700 Kingsway #1132, Burnaby, BC V5H 4M1, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-434-4520
Business type: Electronics store
Trevor Makela: I can't say enough bad things about this store and my experience. My "Samsung experience"I have been to this store about 5 or so times in the past year after purchasing a Samsung s22 ultra last June.Every single visit I am met with the most pretentious indifferent sneering customer service greeting, the workers are not happy to be there and not happy to help you, they are there as cardboard cutouts for you to make your multi thousand dollar purchase. Honestly out of the 10 or so staff I have interacted with only 2 would be what I consider normal to good (normal) customer service.The next problem is that they are apparently short staffed and maybe that explains a lot of the attitude problem or maybe the attitude problems are why they can't hire and retain. So not only are they in a bad mood but they are over worked and unavailable.I have a long story about the horrible customer service trying to get my expensive flagship smartphone repaired (under a year old), the short version is I am extremely disappointed with the level of care Samsung has for their customers who are going without a phone, they seem to expect someone in the modern world to be fine with waiting over a week for their issue to be resolved. I challenge anyone at Samsung to go a week without being able to make phone calls.This store and my experience with this store is going to weigh heavily when I upgrade my phone in another year or so. I like the hardware but the shopping and customer service standards are a solid 1☆ and I of course have been ranting to friends and family about my experience. They say it's time to get an iPhone again.
A Lemieux: Horrible service. Staff is rude and commits shady business transactions
Naveen Dhak: Nice Informative Individials!!!
Rosemary F: I went in last week and had problems with the phone, plus I had dropped it and it was an older model. Turns out got water damage from the diagnostic test they did so bought a new phone. The time was to long see anyone long however the staff are great very helpful and do the best to accommodate. What you use phone for and how and recommend what should be best for you. They transfer everything over all the data from the old phone to the new one and make sure everything is good before you delete all stuff on the old phone. Give you a few tips on function of the new phone. Just wish could book in advance very busy store and great staff. Thanks very much appreciated .
sameer micheal: They don't make you wait to sell you something. But if u r there for service they will make you wait for hours, While entire staff is doing nothing and there's no one in the store.
synergy foodwaste: It's just not a happy experience here. No one seems to know anything.
virtual rougue: so Samsung is "not connected to this store" and yet they are connected enough to sell their phones. Bottom line, go somewhere else as there is no way they can sell one of the flagship phones here. They only get some of the lower models, lower ram, lower storage, everything that might be good, you got just go somewhere else. And wow, some extremely arrogant customer service here. They don't even know their own product!
Trevor Langvand: Should be called the Samsung BAD Experience Store..Went in here for service - They declined my warranty request due to a tiny shallow crack on a camera lens, totally unrelated to the issue I was having.The staff seem to be dulled to upset customers - happy to blame Samsung for any bad news and don't show any empathy whatsoever.Left it for repairs and they told me it would be ready the following day at the latest. An hour later I get a call that they don't actually have the parts so I could leave it over the weekend or pick it up.The next week I had to give up trying to reach them by phone as they wouldn't answer and instead went directly to Samsung who said there was NO ticket created for this repair so no way for them to follow up on any of the part details.Now, instead of wasting more time dealing with the store I just mailed it in. The repair WAS covered under warranty.Update: They called me 6 weeks later to tell me it was still on backorder and that I should instead mail it in. In the end, I am grateful for their incompetence as I got it repaired under warranty. I will not be setting foot in this store again!
Andrew Prince: They put a new screen protector on my phone 4 days later it's falling off and will not warranty there poor work don't go there it's a total joke. Still not resolved management is poor quality now I know where the poor workmanship comes from STAY AWAY FROM HERE
david rose: Some of the female staff are really rude. Especially the little asian girl, who works on the pick up side. I sont think she likes white people.
Rob Taylor: Helpful staff! A wide variety of the latest and great from Samsung.
Zaiden Harji: Aaron was extremely helpful in helping me purchase my new phone and showed patience well as excellent customer service.
Cesar Sanchez: Rude employees. I made an appointment for a repair just for them to have me waiting and tell me very rudely that they can't fix my Samsung watch without even looking at it because I didn't buy it in Canada. When I asked why that was an issue they told be the software was different. Seems like they just wanted to get rid of me as fast as possible.
Kristy Kelly: Great service !👍
단한대: Full of sketchy scammers and liars.I had my Z Flip 4 for 3months and experienced a rare display issue that's only occurring with ZFp4. I asked for repair under the one warranty but they refused to do because they assume that the phone has been damaged by the customer. I contacted Samsung online customer service and they checked that there has been few similar cases as mine. They said I can get a free repair at this store so I came back but again, this store refused to fix and they repeatedly offer to by a new phone instead even after I showed the chat.I took my phone to Korea and guess what? They don't care if it's from Korea or not. Telling me that the display wasn't damaged by me at all and it's just an issue with ZFp4. I got FREE repair, only took them ONE day to fix and had GREAT service attitude. Such a professionals.
GUSTAVO ABREU: Sketchy useless people work at Samsung Metrotown.
Julliet Ma: Samsung 👍👍👍
John K: I don't usually get much attention when I come here but just more an opportunity to play with the latest and greatest devices.It's tough to get a chance to talk to staff because they're always so busy. Space is quite small compared to the apple stores as well.Also, it's almost impossible to get someone to pick up the phone. They should at least have a call back service available.
hawk Josan: Worst service ever received. I am a samsung user android fan using samsung for years. But i visited this store staff is rude appoinment system useless .i dont like apple but after how this guys treated me i am going with apple samsung should ashamed they have this kind of service and rude staff
Steve Yuen: I noticed there are a number of negative reviews here. However, the experience I had at the store was nothing but amazing. I was having an issue with my phone and Bela was the one who helped me the couple times I was there. She was extremely efficient, helpful and kept me updated throughout the whole process. I honestly couldn't ask for more interms of customer service.
Andrew Whiffin: This place is a joke. Brought my phone in and the tech confirmed the issue with my phone, ordered the part to fix it and when it arrived I dropped my phone off and another tech decided my phone was fine and refused to do the repair. Absolute waste of time. The staff does not even answer the phone. Had my phone repaired at guildford mobile klinki under warranty no issues.
5. Best Buy Mobile - Vancouver
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4.1
82 reviews
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Address: 701 West Georgia St., Unit D038C, Vancouver, BC V7Y 1G5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-688-3310
Business type: Cell phone store
R.J. Powers: Fast friendly staff
Angelica Bustria: Russ was of great help. He gave us a lot of options for a data plan. He was spot-on, reliable, and accommodating. Thank you!
Myrna Selzler: Albert Hu helped me with my cell, patiently fixing a problem he had not seen before. Thanks so much for the great service!
Tais Horta: Great experience. Vinicius went above & beyond to help me choose the best deal even though he doesn’t get anything extra from doing that. All the staff was very friendly too.
Patrick Friesen: Good service
sahar ramezani: The worst experience ever!!!!I wanted to buy a cellphone, I went to that store. They told me they were out but they could order it online for me to pick up. It was black Friday, ofcourse everything was on sale and I could have bought that cellphone with a reasonable price. So, I paid the whole amount, waiting for my cellphone. They told me it would be delivered within 3 days.So...1 week.... 2 weeks... 3 weeks...nothing. and whenever I asked the reason, nobody responded me, they only said we don't know the reason. After one month when I called them, I was told to come and take the refund!!!! After one month! Now it's not black Friday anymore and I have to buy that item much more expensive.I don't recommend best buy. I would never go there anymore, even I don't wanna see or hear that name!
Andre Van Ryk: Super helpful gentleman working there...did not make purchase bc out of stock
Steve Inglis: Good service and helpful
mandy wong: The staff is very friendly and helpful
Richard Nicholson: Very helpful staff.Nothing was too much trouble.Thankyou.
J. M.: I was cranky walking in. My phone was smashed beyond repair and I was expecting to be upsold unnecessarily. Just give me a flip phone and let me crawl into a hole of T9 dread, please.Did I ever check myself! The sales rep gave really solid advice and I only spent $200 more than I'd hoped but got way more than $200 value out of it. I didn't feel judged at all or the need to explain my social services worker occupational hazards.The sales rep listened to what I needed (just a phone that won't fall apart upon updates or an client's behavioural emergency please) and hooked me up with an affordable screen protector and solid brick. He even put my screen protector on my phone for free because he "does it all the time . . .if [I] have a few minutes just grab and coffee [he'll] be happy to take care of it."Super tight experience that I didn't expect from a big box store. Will totally be back when gravity and my union benefits fail me (3 weeks and as many updates in- still going strong!)I'll always pop into freegreek first but this is my first line for retail phones. Thanks!
Barb Justason: Found me a great case for my obscure phone. Very helpful.
Carlos Gonzalez: Amazing service, my "tocayo" Tejaay y Alex was a wonderful. They help me with my phone service. I'm enjoying my service so much. Thank you guys.
Cedar Taylor: The staff here really care about making sure you've got the best mobile plan and phone for your life needs (and also for your budget!)
Dee: Alex is the best🙌
Cátia Bezerra de Lima: In between all the option in the mall choose this place because Diego(Diogo?) Took the time to explain to us the things we bought it gave us a honest information about the product. Keep up your beautiful energy/empathy/hard work/ and frindness. You can also have a sit, they have a place to sit at the store! Amazing!Downside 4 dolars for 1/2 hour carpark
Jessica: Small store with very little product selection. Unsure or the helpfulness of the staff as I was never able to get anyone's attention. Few popular products were in stock; the store felt claustrophobic and unsanitary in my opinion.
Ann: Incompetent. Needs more training and product knowledge
Geoffrey Scoates: Had a great experience there, Salvie helped me and he was very friendly, open and honest. He had a bunch of different options for me upgrading my mobile phone and he clearly wanted me to have the best deal, which was very refreshing and has not been my experience in the past. I normally go to my mobile carrier to get a new phone but stopped in there because my carrier was out of the Pixel 6 and I'm very happy I did.
Barton Moxness: Was very disappointed with my experience at this location. I was keen on upgrading a device through my existing provider (Shaw Mobile) to the Google Pixel 6 Pro. The amortized cost I was quoted worked out to a monthly rate of approximately $200 more than buying the phone outright, including a shady $45 'upgrade fee'. I informed that the device could not be purchased outright due to internal policies. Very suspect.I informed the sales associate, Alex, that I would like to first call my provider and explore the best course of upgrade since the price quoted worked out to more than the outright purchase. When asked if the phone in stock had multiple units available, I was told 'maybe' and that they would not be willing to let me know if the phone would be available should I return within the hour. This is downright poor customer service and bad business practice. Bid a respectful farewell to the associate and walked immediately out the way I came in. Will not be returning.I was able to purchase the phone direct from Google a few moments later for $1179 after being told the cost was $1,320 + $45 upgrade fee from Bestbuy Mobile. The same exact phone, brand new, not on sale or discount.
Serena Lo: A big THANK YOU to Diogo, who helped me upgrade to iPhone 13! You provided excellent customer service...helping me figure out if I was eligible for an upgrade, and then helping me set up and sync up my new phone!! It took some time...but you were patient and even helped other customers while we were waiting. I will definitely recommend to family and friends!
6. Best Buy - Vancouver
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3.7
1871 reviews
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Address: 2220 Cambie St, Vancouver, BC V5Z 2T7, Canada
Schedule: Opens at 11:00 AM
Telephone: (866) 237-8289
Business type: Electronics store
T S: Very helpful and understanding staff, thank you for your help and advice!
Tash W: Cancelled our order of an air conditioner on sale after 3 days saying the delivery address didn’t match our CC address when it’s identical. Put the price up $275 same day.. never shop here.
Xyz Abc: Mandy is FANTASTIC. I came in to return an online order. For some reason their system showed one of the products had already been returned----I am guessing it had something to do with the price adjustment I got via a Best Buy live chat agent a few days prior. Mandy went the extra mile, she was super patient considering the slowness of their computers at the time, read through the live chat notes, and made sure everything was correct and proper. Wonderful customer service. I also appreciated Victoria's interest in and knowledge of computer parts and video games.
Paul Donnett: Best Buy’s increasingly antiquated customer service and financing leaves me truly stumped sometimes. Applied online for a Best Buy credit card today and got quickly approved. So far so good. So I drive to my local store, needing to buy a MacBook for my company. Get great direct service from the salesperson, to her credit. And the laptop is on sale, wonderful. But when I go to buy, I can’t, because Best Buy insists on sending you a plastic card in the mail. Apparently there’s absolutely no way up to clear my card even though I have proof in my hands that I’ve been approved. I ask if I can just reapply for the financing in store because the laptop is also on sale. Of course not, because then the system registers it as fraud. So I am given no choice, no options, no hold on the sale price for even a couple of days so I can come back and purchase it. I leave the store empty-handed. I don’t get a computer and they don’t get my $1600. Off to Visions and I’m cancelling my BB card.
Kyle Kumar: Useless
haidar Alsaady: Had an open box return on a TV that just didn't fit our space the way we wanted. I had lost the original receipt and was worried that might cause issues. Customer service was excellent, reprinted my receipt for me and helped me quickly exchange the TV for a different one. The team leader was incredibly helpful and friendly. Amazing job!!
Mohammad Hosseini: In the mobile section, a rude guy lied to me about the inventory of a certain phone, and after asking the other employees and figuring out that the phone exists, they tried their best to not sell it. they behaved like I am fraudulent. I don't know what was the reason maybe they were all racist. and saddest part was that even the manager "Teri" didn't give a s**t about our problem.
Frankie Lamb: The sales associate in the cell phone section knows nothing. The unlocked Google 6a phone with no contract has $150 discount posted on their website for several days already and the associate kept insistingit's not on sale and was tryingto persuade me to sign a contract to get the discount. Don't shop at this store.
Cell Universe IVM: Good customer service!
Sam S.: Was in dire need of a case for my new Samsung s23 ultra. Found a really nice Spigen case and found a price match at Telus. I was dealing with sales associate "Mandy" and about 10 minutes into the price match I asked her what the problem was as she scrolled up and down her phone. Didn't even bat an eyelash or explain anything to me. About 2 minutes later I informed her my parking was about to expire and I'd like to either make the sale or order online through Amazon. She immediately lost her cool blew up on me, informed me I couldn't talk to her like that. I think she may have been a little too woke.Regardless another sales associate came over matched the price immediately and I moved on with my day.I realize that it's tough to find good employees but you cannot have people like Mandy representing your company if they're going to be rude to the public.I don't also don't understand why it takes 12 minutes to price match a case that is being sold down the street at Telus. There's no shipping fees no conversion rates nothing involved it's pretty simple.Anyways I'm going to give Best Buy a one star for this encounter. My only advice to Best Buy would be treat your customers nicely or they'll just go online and buy it there with a simple click. If I wasn't in a rush, I would have done just that, next time I think I will.
Fernando Escobar Fandiño (Fescofan): Terrible service, 2 instead of 1 stars for the only lady who tried to help me.
José Gregorio Aguilar Herrera: They sold me an e sim that didnt work and when I asked customer service they said there was nothing that oculd could be done
Melissa C: Great store but don’t make the same mistake I did of leaving my parking ticket on the counter while purchasing products. Cashier thought it was garbage and I didn’t even notice my ticket was gone by the time I went back to the parking lot and had to pay $25 for a lost ticket. Seriously irresponsible to touch your customer’s things while they are in the store STILL BUYING A PRODUCT. I didn’t leave garbage on the counter on purpose I just took everything out of my pocket because the cashier needed to see my ID. I took everything with me on the way out I wouldn’t have left garbage for others to clean up.
sirswishalot: I try not to buy there because their service sucks. A lot mannerless gen z'ers. you spend a thousand dollars there and they give off a vibe of bitterness. Does best buy pay these kids' parents to get them out of their basements..? not sure why someone in early adulthood can't execute basic greetings when you're spending a bunch of money there. it just makes you not want to shop there. Please train these bitter, entitled kids better, thanks!
Samuel Normandeau: Awfully long wait times in-store. They made a mistake on my laptop purchase, and there's no way to reach the store by phone.
ali kashefi: The customer really enjoys when a salesperson in a store called Best Buy welcomes the customer and from the first minute he enters the store, introduces himself to the customer with a very happy and kind face, saying that my name is Behnam and I am the agent . On behalf of Best Buy, I am at your service. I am ready to answer any questions and provide any guidance to make a decision for your item. And explain it with heart and soul in very simple language that can be easily understood by me as a buyer. And not only the desired item can be easily accessed, so happy customer like me can also buy other items. With the satisfaction I have from this kind seller named Behnam, I thank the management of Best Buy for choosing Behnam. Dear Behnam, thank you very much for your attention and guidance.
Conor Davis: Tried to see if they had something in stock before taking time to go to the store. Talked to their online customer service to confirm the item was actually in store. After being reassured by online person it was, I went to store only to find out it actually wasn't in stock at all. Total waste of time.. then was told a neighboring store had it in stock. So I asked them to confirm that with me so I wouldn't have to waste more of my time. I checked the online status of this item which claimed it was out of stock. They claimed there was no way they could call the store to actually confirm it was there. Totally absurd. Complete waste of time. Don't worry I really enjoy paying for parking and burning precious moments of my life for nothing. I hope this store eventually folds like a cheap deck of cards.
Rory Dunn: Literally lied to me about their refund policy to my face to make a sale. Absolutely disgusting.
Olivia L: My so far experience with Bestbuy is fairly positive: no overwhelming pushing sales people; geeksquad always works well for me; large selections to choose from; smooth return process.Gurjot was being super friendly and helpful! Appreciate the service. Keep it up!
Superpig 2001: I went to go buy a vr that u saved up for, cashier lady was really nice to be as I wasn’t sure how the quest 2 was and it was my first big purchase with my own money. I asked her if I could try the vr and if I didn’t like it if I could return it, she said “you can try the vr but you must return it within 30days and if you want you can get the extended warranty”. She kept on making me buy the warranty but it was 150$ and I didn’t have that money. I realized that the quest isn’t for me so I came back to return it u see 30 days and they are very rude, mik the assistant store manager was very rude towards me saying no one would ever say that to me and basically calling me a lier! They didn’t want to refund me at all and told me that it’s final sale once open. I was never once told it was final sale, not on the receipt, not on the box, only online in fine print. Never buy from this Best Buy they are a bunch of scammers who are very rude and just want the sale, don’t believe anything they say. The lady’s name was YIMM from best buy on Cambie in Vancouver Canada. The assistant store manger who was very rude was Mik. Please spread this post as I really just want a refund from what I was told. Thank you for reading my story.
7. Best Buy - West Vancouver
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3.5
963 reviews
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Address: 2100 Park Royal S, West Vancouver, BC V7T 2W4, Canada
Schedule: Opens at 10:00 AM
Telephone: (866) 237-8289
Business type: Electronics store
J F: I had a great experience here. Anani hooked me up with a beautiful Samsung TV and a great price, and Barbod, Ramin, Ali you all rock and answers so many of my questions . And Jimmy too :) Thank you all for helping me so much, you all have the patience of a saint!
Mo Habib: Okay place. Employs many Iranian servants.
mahdi Karimi: I recently visited Best Buy looking for a new laptop, and I had the pleasure of meeting Sal, who provided me with outstanding customer service. Sal took the time to listen to my needs and preferences, and he went above and beyond to help me find the perfect laptop for me. What I appreciated most about Sal was his honesty. He didn't try to push me into buying the most expensive laptop, but instead, he recommended one that he believed would suit my needs the best. Sal was knowledgeable and patient, answering all of my questions and explaining the differences between different models in a way that was easy to understand. Thanks to Sal, I left Best Buy feeling confident in my purchase, and I'm thrilled with my new laptop. I highly recommend Sal to anyone looking for excellent customer service and honest advice at Best Buy."Remember to include specific details about the interactions you had with Sal, and be sure to highlight the aspects of his customer service that impressed you the most. This will help other customers to know what they can expect when they visit the store and work with him.
Gabrielle Zeitler: This review is not specific to Park Royal Best Buy, but Best Buy as a whole.We purchased a dishwasher, the installation fee, and the haul away fee. When the contractors came, I mentioned to them that we paid to have our old dishwasher taken away as well (a separate fee) but they said they knew nothing about it. They then left without taking the old dishwasher.When we I contacted customer service at Best Buy to handle this, I was passed around to 4 different people before being told that only one department handled these inquiries, and that they can only be reached by phone (fine).I have called this department over 10 times within their office hours and they either do not pick up, or do not offer solutions. I have spoken to so many different people and no one has been helpful. We have even tried offering solutions, but they say none of them can be done. It has been a very frustrating experience and my old dishwasher is still sitting outside my house.
Leo Lee: Spacious store.
Scott Wilson: Good selection.
Leeland Askew: New management is horrible, very unhelpful, only a couple decent employees left, not giving them anymore of my business...
Kadyn Zientz: I had just gone to this location looking at purchasing a switch. Didn’t end up getting it but when I was leaving I noticed they had 4 sets of joy cons priced at 21.99 so I grabbed a set because I thought hey they’ve gotta honour it especially if they’ve got 4 there. Went up to the cash to pay and then got told they’re 112.99 I refused and showed them the picture of the price it was posted at and they refused to give it to me at that price because the product didn’t match the tag. I brought up the fact that if it was still wrong they’d have to honour it and take 10 dollars off because it is a law, they still refused to give it at the price and I had asked for the manager. The manager walked over and was told the situation and they just nodded their head and didn’t say anything . Very disappointed in the service that was provided, if your staff knows that the product is in the wrong place then there should be proper tags for the products. I will not support this location of Best Buy. I have a friend that works at Best Buy and it’s posted in the back on a plague that if products are in the wrong place they must honour the pricing and taking 10 dollars off.
Patrick Nijdam: Absolutely incredible service. Sales rep Francisco was very knowledgeable, passionate, understanding and helpful when explaining the intricate details of the product we wanted to buy. He was integral in giving us the confidence and understanding to purchase our product.
AMIR D: Always great experience friendly staff and great selection of products. The customer service center is also great . Mazyar and others have provided outstanding service
BMZ Maz (BOBANTO1812): To all crew in this bestbuy .. you are the best of the best among all the best. Keep good work :)
Tommy D: The sales associate Francisco was knowledgeable helpful and courteous. He arranged for the installation of a new soundbar to the TV, professionally and conveniently.
Edith Godin: The store manager solution for our issue was to buy a new phone…. My phone is one year old. 😕
D S: Best buy has a lot of good deals, but money is better spent on amazon if you're doing an online order. Best buy uses Purolator and your packages almost never get delivered. Amazon actually delivers your packages to your door. With Purolator, you'll be chasing down your package, calling them and messaging them to ask them to hold your package at their location, after which you need to take the bus out there. This is REALLY inconvenient to Best Buy customers, I would suggest they review this and see how they can make it better! Perhaps the Purolator shipping information could contain a Buzzer Number field, and phone number field to help the drivers actually deliver the package? If you need a signature, you might as well just have them leave a slip and have the customer pick it up from a Purolator office. Purolator fails to deliver packages 9/10 times. Best Buy definitely needs to review this, because it's not working the way it is.
babak sayari: They cancelled my order without giving me a notice that my order has been cancelled and after visiting this store to find out what happen to my order, I received a rude and unprofessional behaviour from one of the team member. I never go back to this store despite, I was a loyal customer to this location.
Sahel Mohammadi: I went to park royal Best Buy a few times to buy something and just recently to return a product. Fereshteh was extremely helpful each time. Received The best costumer service from her:)
panteha moajemi: Mr Amir was very nice and explained completely how I choose my printer
lkianl: There is a Persian guy named “Dana”He is a responsible and respectful person.Always tries his best to kindly help people.Thanks dana, we appreciate your support
G S: Ex Best Buy staff here but I was at HQ, so I know how good they there in order giving good experience for their customers. Anyway, I can't remember during peak time do they store staff get additional incentive like sales commissions? The moment I step into this stores it's like lack of motivation. the staffs like more focus to chit chat among them specifically around mobile phone area. I still bought a phone cause of price matching or else would just walk away.
C Maxwell: I can see why Best Buy is going to go out of business. Went in on Boxing Day, there has to be at least 50 employees working but everyone is chatting up their colleagues. No one seems available to help and when we tried to check out we had to wait a long time to be noticed by the groups of staff. For some reason they closed the mall exit till like 10 minutes before closing? I get that it’s a holiday but for someone who want to support employment it makes it hard not shop at Amazon instead. Huge waste of time, effort and fuel.
8. Best Buy - Burnaby
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3.7
2648 reviews
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Address: Station Square, 6200 McKay Ave Unit 200, Burnaby, BC V5H 4L7, Canada
Schedule: Opens at 11:00 AM
Telephone: (866) 237-8289
Business type: Electronics store
Max Yang: 位置不錯
Neal Li: 買電器很方便，但最好能先上網訂貨
Julliet Ma: Big best buy 💕I like getting gifts for friends here💕💕💕
Colin Wong (semicolon): Didn't buy anything but I talked to an employee (I believe their name is Brian?) about different screens and they were very pleasant to speak with. Super knowledgeable and passionate about the subject, as well as great at explaining. I left feeling much more educated on the matter - 10/10 service
Zoe Yuan: Staff are highly INEXPERIENCED. Prepare to do your own research before coming to the store because the workers will not be able to provide any information.I was looking for a product and the appliance specialist informed me that it was out of stock. I was pointed towards the wrong section multiple times and couldn’t find it myself which is why I asked him for help. I checked the website and it said the item was available at this location, so I asked him to check the aisle or show me where it is. After searching for 10 minutes, I had to locate it by myself.The cashier had no clue what their own price match policy is. I can understand if the employees don’t know every last detail about all the products in Best Buy as they have so many different lines. What I can not understand is a cashier who does not know their payment policies. He did not know what their tap machine limit was, and had to constantly intercom his manager for help. When I asked him about the return policy, he pulled out his phone to Google what the policy was.This location is essentially a self-serve station. There is no positive input from any of the staff, and it’s a better use of your time to do everything yourself. Best Buy please reconsider how your staff benefit your customers and business.This experience has deterred me from ever considering purchasing from Best Buy again. There are many other better retailers who can provide information and customer service in store.
Kat St. Amand: I was there to purchase a cell phone. The stock was lacking and the guy was only talking to/looking my boyfriend, not me.. when I was the paying customer asking questions. Blatant sexism in my opinion. Will not be returning.
Aman Nijjer: Worst service I've ever experienced. What ever you do, DON'T BUY THE EXTENDED SERVICE PLAN!! Their warranty is a scam. They charged me an extra $2300 dollars for a replacement phone and then sent me a broken phone. It looks new but it keeps rebooting on its own. Not seldom, some times it happens 4 times in one hour. clearly a broken phone. The replacement phone wasn't even the same color as the original phone. To top it off when I called the customer service they keep telling me there is no supervisor in today and they will call me back but it has been over a week and I still haven't heard back from them. What a horrible experience. I strongly advise not to use this company and what ever you do, DON'T GET THE EXTENDED WARRANTY!!
Mingzhe Bai: Horrible customer service. The lady who helped me was rude and unprofessional.
Ray Ng: Surrey Central location told me to come in here to look at the Metrotown inventory, cause there are lots more selections.Parking is difficult enough already, to make things even worse customer service is terrible.Asked a staff I was interested in certain items, can you bring these down?Do you have the similar products in the back?This was my answer......................"I don't know, ask someone else it's not my department"Grab and found everything myself, with no help.In general I don't mind waiting for a little while, cause I understand weekends are busy.If you don't know what a customer is asking for, you can always check with a co-worker, or the manager that is on duty that day.Let them know customers needs assistance, their waiting.But they just didn't seem to care.There was no thank you or have a nice day from cashier etc.Managers, staff, everyone in general will always say they are the best."Word Of Mouth" is always the best way to advertise!!!!!!!!!!!!!!Will never come back to this location again!!!!!!!!!!!
retards kitchen: Nothing wrong with the store itself but I had an unfortunate experience with a staff member.I purchased a laptop in store and didn't realize i was making an online order.After finding that the laptop wasn't in stock I asked to cancel the order and have a refund.For some reason I could make an order in store yet not have it canceled.
Nia N'Gola: The reason I gave two stars is because I was surprisingly able to find help after being avoided by staff during my visit.I had bought a 128GB SanDisk memory card about two months ago, but it ran out of storage.I asked an associate who was standing in front of the entrance greeting people for some help. He told me to walk over to Geek Squad (his gestures and body language made it seem as if I was going to hurt him lol).The guy working at Geek Squad told me to wait in the area I needed help at. I ended up waiting for nearly 15 minutes. It wasn't busy at all early yesterday afternoon.Another associate mindlessly looked over and passed me after helping someone els as I was stood in front of SD cards. I literally had to approach him for assistance. He called over another associate, but she didn't know much about cameras, so she called over another worker named Steven.Steven was very knowledgeable and assuring when it came to answering my questions about camera storage. He also helped me pick out the right memory card for my Sony camera. Thanks, Steven!
zolbayar c: my favorite branch. Amazing staff. Lady staff were even friendlier to me 😁Fabulous job Harpreet from Geek Squad!
Harsha Dhingraa: It was not my first time but surely first time using best buy service to buy a phone. It literally took about an hour or so to wrap the whole procedure including all formalities + insurance process and selecting the phone accessories. The representative - Neeraj was kind enough to assist me with ease and explain the process. Also, there was some issue with my credit score in the system. He immediately called customer support and got that sorted. I am impressed with best buy service all over and would recommend trying it.
Jacob Carty: Worst customer experience
Robert Walker: No customer service. No one will help you
Bambino Shak: Never buy anything from them. They first make everything look so straight forward and easy but they have so many small prints that makes them come across as scam company!!! This specific location has worst management to deal with. Rude , ignorant and very unprofessional.
Ratan Bhatia: Employee name: PushHe really helped me with my order for Samsung 75” TV. It was a great deal and he was really helpful with the best buy membership geek squad protection. He understood my problem and gave a solution in minutes. I would recommend look for him if you are visiting Best Buy Metrotown. Other staff was also caring. Good location to shop.. 🙌👍
9. Best Buy - Richmond
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3.7
1066 reviews
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Address: 5300 No. 3 Rd Unit 700, Richmond, BC V6X 2X9, Canada
Schedule: Opens at 11:00 AM
Telephone: (866) 237-8289
Business type: Electronics store
Kenneth Lai: Best Buy 是北美洲最有名的電器商店。而且在列治文這裏也是最大的。他們供應的產品很廣泛：例如電視機，電腦，雪櫃，煮食爐，洗碗碟機，吸塵機，電視遊戲機，音響器材。。。。。他們的銷售員很專業。看得出他們有經過專業的訓練。因為每次我們詢問有關問題，他們也可以即時給予我們答覆。尤其是一些廚房用品。我們查詢有關吸塵機的一些事項，他們也用最快時間回答我們的問題。Best Buy 市場觸覺也相當敏銳。就好像現在正式進入夏季，已經可以看見他們把冷氣機放在最當眼的地方。而且有趣的是他們會將最熱門的東西做特價。當然受益最終也是我們消費者。他們的銷售員沒有回傭，所以不會像其他售賣電器的商店會不斷追問客人。反而他們會在你在需要協助的時候出現。這一點的確是相當成功的做法。
Bonnie Leung: Wide selections!
A A: Worst ever sales and service experience in Best Buy Richmond lansdowne Center.I paid 15,000$ for the whole house appliances in last June 2022 and still waiting for the delivery it’s March 2023Just getting calls that we will deliver you soon.Hope to go legal to get my appliances. Un professional Managment at this location.Just snatching money from people.
Fiona Zhu: We are here for one hour, trying to purchase a washer and dryer, but no one is available for placing an order for us. It’s ridiculous that the store is open, but they literally didn’t schedule any staff for the washer/dryer department. Seriously bestbuy, if you can’t afford paying your staff, you should consider shut the store down
Cindy Qian: 客户服务最差的Best Buy目前去过的
lary barbie: I met 2 people not good . Then people who good. So together I think I gonna make dislike. Geek squad is good place really recommend. But other is... Okey. Not good not bad. I do have personal thoughts for this or it might be 3 or I like to say 2.5For products itself. I think some are good some are just. Too overpriced.Add: I never thought I been taught “this is not a charity”by a employee who is male here. I just ask for some information about resell policy. Never thought I’ll be feel disappointed by Best Buy I thought it was a friendly technical shop.
Darcy Hayre: I don't usually leave reviews, but wanted to speak about a particular encounter that I had at this store with Colleen, she did an absolutely amazing job that went above and beyond to help me with my needs, I really appreciate that level of service... will definitely be returning :)
William Lai: OMG...worst experience ever buying a diswasher and not able to get someone to install it at the same time and getting the run around to finding out when the installer would arrive.
Kendra Mitchell: Can't contact the store to ask a question. Call customer service line to ask for assistance, told to go to store. Customer service is dead, get wrecked Best Buy.
Zoidsberg: Employee told the the product I wanted didn't exist, and tried to sell me an alternative for 3x the price. Ordered it on Amazon instead.
Parm Johal: No one helps at Bestbuy Mobile!
Vivian Wu: The sales person tried to sell the monthly plan from Geek Squad. That's a monthly plan charging you $ 26.94 and you can get your computer bought in the store fixed if there is any problems. We didn't have many chances to use this service so we want to cancel this plan after about half an year. The process of cancellation is not easy. They don't let you do it in the store but to use the web site's live chat. I've waited for 20 minutes and during this 20 minutes, I have to come back to live chat page to check if the agent is on the screen otherwise, my screen would be terminated. So I waited for the agent to talk to me and was told there is a cancellation charge of $ 9.54. Friends don't ever trust Best Buy's any plans. They charge you monthly but not much help. You don't have that many computer problems happening every month. It is totally a waste of money. And they charge you for the cancellation just because my plan was premium and there was a "liquid damage". Who the hell knows what that means if you don't have that much computer knowledge. They put this in the terms & conditions but the sales person didn't mention about this at all. If there is a fee like this, I wouldn't have singed up for this plan in the first place.
Mick Shana: Went there to buy a laptop , the guy said n that department showed no desire to help or sell , many discontinued models were n display that he wouldn’t even ask manger if can be sold or ordered, ordered one from Amazon coming tonight by 10 pm
Aoshine: lack of hardware in some departments
Wayne Harfman: Had one of the worst customer experiences of my life, I went to the mobile phone kiosk to get some information to return my phone and received nothing but attitude and aggression from a young lady that seemed to have a problem with me asking valid and appropriate questions. I do not recommend this store as the employees and manager services provided are extremely rude and Inconsiderate. Especially at the mobile phone kiosk.
Yun Li: Just want to thank Ishan for excellent customer service. I don't know much about dash cam and airpods. He explained everything perfectly. Nice to see Best Buy Richmond hiring quality employees.
Ant L: Asked an employee I was looking for a hard drive for a macbook that didn't require an adapter, he sold me one for 90 bucks that I later found out needed an adapter, I tried returning it but they said if there's nothing wrong with it then I couldn't get a refund. So I ended up having to buy an adapter for 30 bucks, I'm now down 120 bucks for something I didn't even ask for. I couldve just went on Amazon and bought what I was looking for for 30 bucks instead. Left the store feeling like I just got robbed. Terrible customer service with no accountability. You guys just lost a life time customer.
0b1DoN: The gong show that happened on Black Friday night of 2022(Koodo 45/50gig plan) Calvin you & your crew did an awesome job. Even with the issue with my account from switching carries, it took a while but you guys managed to take care of it. I will recommend this Best Buy branch to all my family and friends.
W W: bad service, rather find on similar with better price on amazon
v fong: Rating employee service and not the store. Was at the Lansdowne store on Black Friday. Great service from Sarthak who took the time - during a busy day - to provide product knowledge and best products that met our needs. High level of knowledge and service from this employee!!! Wonderful experience.Best Buy. There has to be a better way to acknowledge employees who go above and beyond. Tried the "chat" and the 1-888 number. Both sites gave awful service and information how to recognize an employee.
Alice Pu: The employee Safa from the Apple Section was so incredibly helpful! It was Black Friday sale and everything was hectic, but she had incredible customer service skills. I came in looking to buy gifts within a price range, but no idea what I wanted, and she brought me through so many possibilities and options with so many ideas. Definitely one of the best customer experiences I have ever had!
10. Best Buy - Surrey
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3.7
1288 reviews
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Address: 12048 80 Ave, Surrey, BC V3W 3M1, Canada
Schedule: Opens at 11:00 AM
Telephone: (866) 237-8289
Business type: Electronics store
manvir kaur: Went to TV waited for 20 mins no one came to help us.
Matthew Tindall: Had a good shopping experience here with sales associate Rowan. Helpful and pleasant but not pushy.
dominick biener: Showed up at 7 urgently needing thermal paste. A nice young lady let me in to quickly purchases tube. 10/10
Arturo Vegas: Terrible Sales Staff.
Puneet Dhaliwal: I highly recommend for this location, as I met with staff named Parmjot ..he explained us about all services in detail and was so humble…he really made our day, thankful to him.
Simer Singh: Worst customer service ever!!! Manager is Horrrrrribllllleeeee!! They don’t treat costumers with respect. Sorry No offence to any community but the way they treat its costumers like you are still living in back country
Ivan Kandola: Had a great experience here with the manager Manjot and associate Yang at customer service. They both went above and beyond to resolve an issue I had with my child's Nintendo switch game. I hope that they get recognized for their hard work. Keep up the great work guys!!!
Tt: Close by and usually has any new game instantly in stock, just recently I got resident evil 4 remake on launch day after it was a no show at Walmart. Employees Ive interacted with before are nice.
Anam Saiyed: Nitin helped me in my purchase he was so nice and friendly. Thank you so much Nitin.
Suraj Chugh: Poor customer service, called the staff multiplied time and no one is able to help. Poor service. There was a turban guy helping me out of no where he decided to leave me alone and started doing some other work and then called some other staff every one is free doing nothing but they are not willing to do work and help.
Vikas Molri: They do not deserve one star they provide fake information to customers and make fool of them not recommend the store at Scott road .They do not have enough information about the deals and policies and two of the managers are rude and disgusting and show unprofessional attitude .
Hanaa M: Anisha and Randy were super helpful fix my problem instantly. Great customer serviceA+ to thenThank youHanaa
Oliver Maciejczyk: some staff know about the stuff they sell some have no clue
nav dhaliwal: Mr. Yang goes above and beyond. He gave us good customer service.
Melissa Carlson: Products and service is outstanding. Thank you for that.
Cleber Ribeiro: A good option for electronics but I noticed that this store had a lot of empty shelves.
Amanda Taylor: I used to shop a lot from this location and had really good experience all the time and that’s why I sent my brother to get a laptop from here. An associate named VAN got the laptop for him and tried to sell him the membership and warranty, he told her politely that it’s covered from his bank and he didn’t need the membership cuz he doesn’t shop much! That girl kept pressuring him soooo muchhh like he would die without the membership. The managers should make it clear to the staff that it is OPTIONAL. My brother ended up not even getting the laptop. Next day, I went with him and she was the only one to help so we had to ask her for the laptop. This girl again goes on telling me about the membership and when I say no, she goes all about discounting. I thought it was just us who were taking it the wrong way, so I wanted some time to browse and calm down. Meanwhile, I saw her helping another customer who was saying it’s not in my budget and she still kept going on and forced them to get into it. Basically, SHE PRESSURES A PERSON TO THE POINT WHERE HE/SHE GETS UNCOMFORTABLE. I did not like my last interaction in computers department and I don’t think I will ever shop any laptop from this store ever. But YOU NEED TO CHANGE YOUR ASSOCIATE, BECAUSE THAT IS NOT THE WAY YOU SELL. I don’t understand why do you hire such illiterate, inhuman people who cannot understand customer’s situation. I wonder if the managers don’t check on their staff the way they are selling, or do you just see the numbers!! I am very frustrated from this employee “Van” of yours, she needs to learn some basic etiquettes first.
Ray Ng: Prices are fair at this location, along with a great selections.If you want something that is not in stock, they can order it in.Items have to be "Paid In Full" and "In Advance"Special orders are all done through market place sellers.All the staff helped me out through this process.You can't ask for anything better.If your a person like myself who live in the middle of North Delta and Surrey Central.I would one hundred percent recommend you to come to this location.Customer service wise this store is much much better by far.The staff at the Whalley store, have no patience and are very rude!All I got from there was I don't know. I don't know. I dont know.I went into Whalley first, looking for the item that are in the pictures, got no help and ended up coming into this location.Will definitely be coming back for more.Recommending the Scott Road and 80th store with no hesitations. PERFECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Glenda Bowley: Pressured sales when not having the parts for technology items. Vague about answering questions.
Sukhdial Singh: It was nice experience. I got a very good deal. The employee help me a lot(rose)
karanveer Singh Khanghura: I bought a camera. Ran into couple system issues but Jasveen was very helpful and patient. Best customer service ever!!! Highly recommend this place.
11. Apple Pacific Centre - Vancouver
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3.7
995 reviews
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Address: 701 W Georgia St, Vancouver, BC V7Y 1G5, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 778-373-1800
Business type: Electronics store
12. Google Shop - Vancouver
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3.7
27 reviews
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Address: 2220 Cambie St, Vancouver, BC V5Y 1L2, Canada
Schedule: Opens at 11:00 AM
Business type: Electronics store
13. The Source - North Vancouver City
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3.8
86 reviews
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Address: 15, 935 Marine Dr Unit 37, North Vancouver, BC V7P 1S3, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 778-338-3306
Business type: Electronics store
14. Best Buy - Coquitlam
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3.4
1223 reviews
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Address: Coquitlam Centre, 2929 Barnet Hwy Unit 2140, Coquitlam, BC V3B 5R5, Canada
Schedule: Opens at 11:00 AM
Telephone: (866) 237-8289
Business type: Electronics store
15. Memory Express Computers Vancouver - Vancouver
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4.6
306 reviews
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Address: 1900 W Broadway, Vancouver, BC V6J 1Z2, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 778-945-2488
Business type: Computer store
16. Mike's Computer Shop - Computer Repair & Service - Richmond
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4.2
253 reviews
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Address: 8889 Laurel St #102, Vancouver, BC V6P 3V9, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-876-0262
Business type: Computer store
17. CPR Cell Phone Repair Vancouver - West Broadway - Vancouver
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4.6
358 reviews
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Address: 1830 W Broadway, Vancouver, BC V6J 1Y9, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 778-713-0001
Business type: Mobile phone repair shop
18. Best Buy - Surrey
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3.5
1416 reviews
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Address: 10153 King George Blvd Unit 3200, Surrey, BC V3T 2W1, Canada
Schedule: Opens at 11:00 AM
Telephone: (866) 237-8289
Business type: Electronics store
19. London Drugs - Vancouver
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3.8
510 reviews
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Address: 710 Granville St, Vancouver, BC V6Z 1E4, Canada
Schedule: Opens at 8:00 AM
Telephone: +1 604-448-4802
Business type: Pharmacy
20. Burrard Laptop Inc. Vancouver Laptops - Vancouver
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4.4
187 reviews
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Address: 1804 W Broadway, Vancouver, BC V6J 1Y9, Canada
Schedule: Opens at 10:00 AM
Telephone: +1 604-736-2212
