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1. Spool of Thread - Vancouver
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5
98 reviews
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Address: 649 E 15th Ave #101, Vancouver, BC V5T 2R6, Canada
Schedule: Open until 6:00 PM
Telephone: +1 604-879-3031
Business type: Fabric store
jennifer huxham: Beautiful store, awesome selection and super helpful staff :)
stephen olson: Pretty good and large space for moving around and viewing products.
Frank Branch: I needed a special cut of fabric I couldn’t do myself due to a disability. They were so helpful got exactly what I needed. Definitely coming here was worth the drive.
Ly Nguyen: Staff was not friendly or helpful when I called about an introductory sewing class. When I asked approximately how much the supplies would cost in addition to the class fee and instead of explaining the options they said they would only send me the list after I’ve put down the non-refundable deposit. I decided to go with The Stitchery Sewing Studio in Port Moody instead; they allow online booking and have a clear outline of the materials you’d need for their classes on their website (not to mention you also get a discount for buying in store materials). I get that they have to pay their instructors and the rates are fair for what you get but providing friendly customer service over the phone shouldn’t be all that hard.
Zachary Abbott: Cute, clean and very well stocked.Polite and helpful staff.Will be back for fabric FOR SURE !!!
Peter Freitas: Leigha was absolutely wonderful to get customer service from! She greeted us immediately upon entering and continued throughout our trip finding fabrics for 4 different projects. She was extraordinarily friendly the whole time! On top of the service the quality and variety of fabrics was great to see.
Cassandra Ma: Went into the store and didn’t find the staff to be very helpful or friendly. They have a great selection of prints but it’s pretty expensive and I saw the exact same fabric I bought off Etsy from a local seller for a higher price. I’m sure the cost of rent and owning a business contributes to the inflated price, I understand. What I mean to say is if they charge a higher price for a store front and customer service, it would be helpful for staff to be friendlier and available to help and not be brushed off or on their cell phones at the front desk.Cute fabrics and prints but I would rather support other small businesses like Twoonine or DailyLike on Etsy or Blackbird.
HR: Good selection of fabrics. Spacious layout. Mixed experiences with staff, however. There are sewing machines at the back of the shop where staff are usually sewing when I enter the store. If I go to the till to look for assistance, I wait for a while, but then I need to call and ask, hello who is working here? Some workers are kind and helpful, but about half the time I get grudging service.
Jenny Paddon: Such a beautiful store...the most gorgeous fabrics...beautifully presented...fabulous range of interesting patterns...a tranquil inspiring place of creativityParking space Plenty of parking Parking options Free street parking …More
Lucy F: I went there to pick up my order. When I walked in the door, I saw one staff was sitting there minding her own business. I greeted her and thanked her when I was telling her the reason of my visit, but she never greeted back accordingly except that she gave me my order. Then I browsed the store a bit, when I was leaving, I heard her passionately greeted to two Caucasian costumers at the door. I thought it’s her personality but it’s a discrimination instead. All I can say is I despise this type of behavior, shame on you.
Joel Reynolds: very cool store, and very helpful staff
Andrew Bryson: Went in looking for a particular thing. Turned out they didn't have it and the staff person suggested an alternative which I appreciated. Unfortunately, the alternative would not suit what I needed. I asked if they knew of any place that had what I was looking for as they clearly could not meet my need and I was quite surprised by the response. One counter person just said no outright. As we were walking out, the second staff person walked up to us and quietly suggested a store up the road. It was very obvious that she didn't feel comfortable sharing an alternative store. If it is clear that the store has no way to fill my need, what is the issue recommending an alternative place?
Chanh Houang: Knowledgeable staff, beautiful selection of fabrics.
Danni: Great prices, lots of fun and cute prints. I placed an order for fabrics after their hours, my order was processed and ready for pickup the next day, when i went i saw this cute cat sewing box. The staff was also friendly
Mark Trischuk: Way better than Michael's for sewing supplies
Maya Credico: Great shop! Amazing selection. I Came in and knew exactly what I wanted, and they were a great help with me finding my supplies. I purchased the Florence dress pattern by merchant and mills.Thank you spool of thread!
Romy Zaidel: Staff are not very friendly. I walked in with my child who was behaving themself and they were pretty snotty. I've been in many times alone and I've never had a problem. There are other much better sewing shops to go to in the city.
Rosemary Lynch: Super nice fabrics , but unfortunately the worst service ever! I am a beginner and simply asked if I was getting enough fabric ? The gal passed me a ruler and walked off . Turns out I got all the way back to Whistler only to find out I did not , so disappointed
Lucia: Great variety of beautiful fabrics, and helpful staff! Would definitely recommend if you are looking for unique and interesting patterns
Kati Rodzon: Fun store with great fabric. Staff is helpful
M C: Really making an effort to shop local and avoid giving my money to big box stores/amazon, so i would have been really happy to buy from spool of thread. However, when I went in and asked for organic fabric for a baby project, the staff very unwillingly showed me some holiday prints (the only organic fabric they have apparently), and were in general pretty uncommunicative and unhelpful. I asked what other fabric they might recommend for a project for a baby and they said "we dont have any fabric for baby stuff specifically" and acted like it was a strange/annoying request. You're telling me no one comes in here looking to make baby gifts? Zero suggestions, no help beyond the bare minimum of what I specifically asked for. Enthusiasm and customer service are things people shop at small businesses for.The store is lovely inside, a really nice space. But the cold maybe snobby service? No thanks. I biked all the way over ready to spend my money, and I left empty handed.
2. Vancouver Sewing Classes - Vancouver
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5
120 reviews
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Address: 1229 Kingsway, Vancouver, BC V5V 3E2, Canada
Schedule: Open until 9:00 PM
Telephone: +1 604-879-2100
Business type: Fashion design school
Kyle Archibald: If you're looking to learn how to sew, not make a reversible bag, not sit in a class with 10 people waiting for your turn to ask a question. Vancouver Sewing Classes is A+1 on 1 clearly communicated instruction, all the skills to sew literally anything & you leave with some pieces that you never thought you'd be sewing right out of the gate.I can't wait to go back and learn more
MIKAELA CRISOLOGO: Class was insightful, knowledgeable and on point on learning objectives. Entire atmosphere was laid-back and friendly; Chris and Stanley are great instructors.
Emeraude Bonard: I received a fine education in the precise-detailing of couture, and I am satisfied with the results as a debutante.
Ariel Pineda: It was a pleasure to meet Chris and Stan I learned sewing skills and knowledge of tailoring techniques. I told Chris I have zero experience on sewing. They taught me how to use sewing equipment and the understanding of garment construction and pattern making skills. I learned more than the basic on sewing, they taught me the sewing foundations. Chris and Stan are both amazing they are more than 5 stars to me. Thank you Chris and Stan I had a great time learning sewing.
Tone Batt: Stanley and Chris at VSC:Impeccable Service.Outstanding delivery of content.One on one teachings with gentle supervision.Much value for money.For the Novice, it is positivley challenging...for the knower, I suspect....priceless :)What a ride; for my ego, my boundaries, but most of all: my wish to make and create 3Wow you guys, you Rock !!!Thank you _/|_Tone
TJ .A: Vancouver sewing classes is a school with great knowledge. I’ve learned all the industrial sewing techniques that is required for the fashion industry. Great instructors one on one time to has a vision all learning experience.. highly recommend to anyone wanting to be a fashion designer.
Fereshteh Shojaei: I just had my first session with Chris today; I’m very satisfied with the choice I made coming to this class, they teach you everything you need to know and no wasting time, if you are looking to learn , this is definitely the right place. In just one session I learned so much( and keep in mind I took one of the basic courses yet it is just very complete ) They teach you each and every technique. I’m looking forward to learn more.
clarissa ty: I took the beginner sewing class with Chris and Stanley they were amazing. The program is very hands on and you learn how to do stitches, hems, zipper, pockets and many more! Honestly, I cant thank them enough on the things that I learned and I enjoyed every single class I had with both of them. They are very passionate, knowledgeable, friendly, patient and one of a kind! So, if you are interested to learn how to sew. Take one of the programs they offer and you will be surprised on the amount of knowledge and confidence you will get after the program.
Fiona Wong: I completed the Sewing Techniques Short Program and would highly recommend it to anyone looking to sew either professionally or as a hobby! I started with no experience and was provided with everything I needed – from a sewing machine, to materials/tools, and the bestest instructors in Stenly and Chris – to successfully complete 4 practice and 2 final garments. Stenly was my primary instructor and he was patient, personable and encouraging throughout. The program was a great experience!
Bhakti Purandare: I am an IT professional having a keen interest in the fashion industry. But I always wondered where and how I would start from to understand the potentials of my interest. I started with the basic Sewing classes at VSC and it turned out to be a great entry point because in 6 classes I made 4 samples along with 1 skirt and 1 shirt for myself. I will recommend VSC for many reasons like you get one-on-one training, you make 6 garments in 6 classes, there is flexibility in time, and last but not least my instructors Stanely and Chris. They both are very humble and perfectionists, they teach you professional skills for sewing garments.
Linda Santoso: I had a wonderful first class experience with Stanley and Chris. The class is 1 on 1 , so you get all the attention you need to improve on your weaknesses. I had zero experience in sewing and now at least i know a little bit about it. You get one sewing machine to start with the class so that you could practice at home, and that was also a plus++. In addition, I was pretty slow but they made sure I could still get my project done by adding extra classes. I am definitely looking forward to take next classes with them, can't wait to meet wonderful people like them!
Dami H: I had inherited an old sewing machine and wanted to learn how to use it properly. I searched for various sewing classes and stumbled upon Vancouver Sewing Classes. I was a bit overwhelmed and excited with the various classes VSC had to offer that I didn't know where to begin. So I called and talked to Chris. I explained to him what I wanted to learn and he recommended I take the Professional Sewing Techniques Short Program. This program consists of six 3 hours classes that focus on the basic sewing techniques such as stitches & hems, seams, pockets & invisible zippers, sleeve plackets, cuffs and collars, waistbands, buttonholes, buttons, and closures. As a bonus for signing up for this program, I received a brand new sewing machine in the first class and Chris went over every single component of the machine and taught me how to use it and maintain it for the homework assignments. Yes, there will be homework after every class. Don't fret, they are fun homework. You'll receive extra fabric to practice the skills you learned during class, which inturn will help you on your garment-making project. I completed two garments by the end of the program that covered every sewing technique taught. The best thing about it is you'll get to wear the garments! I had an amazing experience learning from both Chris and Stenly. They are patient, knowledgeable, and a trove of industry wisdom. You can ask them anything about the fashion industry and they will have an answer for you. If you are searching for a sewing class, program or just want to learn how to sew, give VSC a call and talk to Chris, he will guide you to your sewing journey. Forget about the one day workshop or group classes, at VSC you'll get one-on-one lessons from either Chris or Stenly and you will have an unbelievable time! This program was exactly what I was looking for and more. Thank you Chris and Stenly and I look forward taking more classes with both of you.
Patricia V: I have been sewing for most of my life, but never learned how to professionally craft clothing. I had tried taking college sewing programs in the past, but was always confused and did not learn the basic principles that I needed to succeed.Chris and Stenly were enthusiastic and kind from the moment I walked into my first class. Not only did I learn basic sewing techniques, I was able to bring in items that I wanted to create, and learn how to master them properly.Chris and Stenly’s enthusiasm and encouragement gave me the confidence and knowledge that I needed. I particularly found the one on one instruction worked well for me.The Vancouver sewing school is a very special place, where you will learn and be encouraged to succeed.I am already planning on signing up for another course. This is my new happy place. My only regret is that I didn’t study with them sooner.
Daryl C. Hyun: I had been wanting to learn sewing for several ideas I accumulated over time. When I tried to learn from makerspaces, but it was super hassle to sign up for a membership, and availability of classes is not good. Vancouver sewing classes runs like a studio where a student gets a full access to all kinds of machines and learning experiences. Very hands-on experiential learning with homework as well. Chris and Stanley are very kind and eager to share their skills, tips and knowhows. Also, the facility is very nice that a student gets to learn how to use industry sewing machine & steam iron, home sewing machine, serger, large table, etc. and complimentary snacks and water. My etude is on insta @guineapigmall :) Highly recommend to those who wanna learn sewing and making garment!!
Sanoe Lubensky: When I came across Chris and his sewing programs, I was immediately willing to try because of all the positive reviews. I’m happy to say that the reviews are no joke. After signing up for the short program, I was taught by two of the best sewing instructors, Chris and Stenly :) I learned so much from the short program in such an incredibly fast time, and I got to take home a new sewing machine. After completing the short program, I signed up for the womenswear long program, and it’s been the best decision ever; it is crazy (in a good way) how much I’m learning in each class. Chris is the best teacher; he is teaching me to be so detailed and precise with my sewing. I have gone from 0 knowledge of sewing to a very proficient sewer within just a few months. I’m also even more pleased because with the long program, I got to take home a new industrial sewing machine, a new full body-form, a serger, a cover stitcher, a factory grade ironing board, and a factory grade steam iron. Take home and keep :) The program is so helpful, and both Chris and Stenly are truly dedicated to helping their students be the best! And they have become lifelong friends. I have so many binders full of samples, so many sewing tools, and so much knowledge about fashion design. The program is truly 5 stars and better than anything you’ll be able to find anywhere. Thank you Chris and Stenly for being the best! :) I will truly miss going to class when my program is over.
Z Ali: Just completely “wowed” by my experience at VSC and with Chris and Stenly! You guys are absolutely amazing. Your passion for the craft comes through in your lessons. I searched for months before I found your school and I am so happy I did! The way you design your lessons and your teaching skills surpassed all my expectations! Thank you! Looking forward to taking more classes over the coming year.
chan mavis lok yiu: Its a incredible experience.They are both good teachers which really teach you useful sewing skills.They provide different programs and help with your assignments.Very patient and friendly,Best place ever
Z T: What on earth would possess someone to pay $1k for a short sewing program and drive over 1000km round trip (5 hours each way), PER CLASS, to do it? Well, we did it. Because this is a unique program. Nothing remotely close to this exists in our own region. Because the instructors are excellent. Because my teen took their portfolio home to my mom, who has been sewing for years, and she gasped because the quality was better than anything my mom could do. Because this has been the only time I can remember where my teen will actually sit and do something for 3 hours at a time, not only without complaining, but walking away from each session encouraged and inspired. Even when mistakes were made and things had to be redone.If you break the cost down per hour, it’s similar to the cost of group horseback riding lessons in the lower mainland. Only this experience is 1:1, they send you home with a sewing machine and supplies worth hundreds of dollars, and you have a very useful lifelong skill set. Once you master the basics you can customize the classes to your specific interests, too. For us, that means corsetry is next.We are temporarily recuperating from the frequent long distance drives and look forward to continuing. Thank you guys for such an awesome (and useful) experience! 🙏
Addie Tinholt: I took the 6 session intro to sewing classes and loved it. Very in-depth, but also understandable and easy to grasp. Chris and Stenly are great instructors, not only thorough, but patient and inspiring. I can’t wait for my next course with them.
Dexter Chaisson: Learning with Chris and Stanley was a great experience. All the programs are very hands on and you get working on a project right away. They have great knowledge of the industry and the 1 on 1 aspect makes it easy to learn. Definitely check them out!
Karen Russell-Barley: I just completed the beginner short sewing program and my sewing skills have improved greatly. I'm kicking myself for not taking this class years ago. Although I have been able to sew clothes for myself I have spent years avoiding anything difficult. I now feel more confident knowing I can sew in a precise manner. Chris and Stanley were a pleasure to learn from. I liked that Chris has been in the industry for years and is a wealth of knowledge. The classes were very organised, structured and professional. There was flexibility in the day and time I could take my classes and that worked well with my schedule.
3. The Cloth Shop - Vancouver
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4.9
34 reviews
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Address: 1551 Johnston St #104, Vancouver, BC V6H 3R9, Canada
Schedule: Open until 5:00 PM
Telephone: +1 604-224-1325
Business type: Fabric store
4. Our Social Fabric - Vancouver
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5
14 reviews
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Address: 1275 Venables St #270, Vancouver, BC V6A 2E4, Canada
Schedule: Closed ⋅ Opens 3PM Thu
Business type: Fabric store
4worldlovers: We believe in a future where no usable fabric ends up in Canadian landfills.
Our Social Fabric is a non-profit fabric recycling initiative, selling donated fabric and fibre arts supplies online and in-person. We keep ‘waste’ fabric out of landfill by getting it into the hands of the fibre arts and slow-fashion community. Shop with us for apparel fabric, quilting supplies, notions, patterns, new-to-you sewing machines and so much more!
Our Social Fabric is a non-profit fabric recycling initiative, selling donated fabric and fibre arts supplies online and in-person. We keep ‘waste’ fabric out of landfill by getting it into the hands of the fibre arts and slow-fashion community. Shop with us for apparel fabric, quilting supplies, notions, patterns, new-to-you sewing machines and so much more!
Anna Lee: Good variety of remnants. But remnants are small.
Lena Bazima: Best fabric store ever 💗❤️😻
Beth Norris: Great prices and something different every time you visit.
Minor Disappointment: Most amazing fabric store. Friendly staff, incredible selection, astonishingly cheap prices. Best fabric store in Vancouver.
Nimo Lai: What an amazing place to me ! Staffs are super nice and professional, the fabrics are sorted and arranged neatly. High end quality with big discount prices. Thanks to everyone for volunteering .
Eva Hansen: Amazing! Amazing people volunteering, amazing high-end fabrics, amazing service if you forgot to buy something and need them to find that fabric and mail it to you, amazing everything. I'm a fabric shopper with over 55 years of experience shopping for fabric (I do occasionally make something too!) and this place is the best ever. I live a ferry ride away but it's worth it to make a trip to the mainland around when Our Social Fabric is open to the public. Really really amazing!
Zora Feren: Great selection, staff are always so nice! Very happy to give them my money when I need supplies
Derek Sorensen: Absolutely amazing service and the friendliest staff!!
Rosanna McNulty: Always a great selection of fabric!
Emma: A hidden gem! The selection is large, the prices can't be beaten, and the staff are friendly and knowledgeable 😊
Anita S: This place is a hidden Vancouver treasure!! For those looking for great deals on fabric and sewing notions with an nod towards conserving the environment, this is the best of all worlds. All the fabric is either donated by the public or clothing design companies so product ranges from your grandma’s tickle trunk to hi-tech polymers. The only neg is that it’s only open for a few hours a week on a Thursday and one Sunday per month.
S Boe: Love Our Social Fabric! Lots of selection, great prices, lovely people. I've shopped here for years, most of my purchases are for costuming theatre shows.
Jean Prescott: OSF is my go -to shopping location for fabrics. Not only are the fabrics less expensive, they are being "rescued' from a life in the landfill and repurposed by home sewers to a new life. I love this fabric outlet and what they are doing! Keep up the great work, OSF Jean
Terri VS: Love Our Social Fabric! Excellent place to get fabric keeping it from the landfill. Always a great selection of different type of fabric and notions including vintage fabrics.
Fiddle Sticks: Super nice volunteers and an incredible amount of good quality fabric and notions for fantastic deals. I recommend this place to anyone and everyone that sews.
Shreyasi Das: Lovely space to buy recycled textiles, sewing notions and a few textiles-related gems. Lots of fabrics to choose from! Friendly staff
Jan B: This place is a textile treasure hunter's dream! You never know what you will find! There is every possibly that you will find a gorgeous silk, rare professional quality elastics, high end athletic and technical fabrics - and so much more.
Daytona Bleach: Love OSF. So happy they are online now. Since the pandemic I have started sewing again, wanting to get off the fast fashion rollercoaster. Making your own athleisure wear is very simple, lots of tutorials online and thanks to OSF it is affordable to buy bough quality fabric.
Dana Crawford: I made a couple of online orders now. I live in Alberta so, unfortunately, I can't just walk into the store. (Although I will make it destination if I'm in the area.) Their online store is very well organized and easy to use. The items came quickly and as described. And on each receipt someone wrote a nice note, adding a personal touch to a digital experience. I also love their business model!
Karen W: Great deals and selection. Staff is always amazing. You have to be quick for organic as that is in high demand.
Jacquelyne Allen: Always inspiring to shop at Our Social Fabric! Excellent prices and selection.
5. Dressew Supply - Vancouver
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4.4
1259 reviews
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Address: 337 W Hastings St, Vancouver, BC V6B 1H6, Canada
Schedule: Open until 5:00 PM
Telephone: +1 604-682-6196
Business type: Fabric store
Nix Bone: Always a gem!
Kate Armstrong: My order for 3m of printed linen (gorgeous) was submitted online and arrived quickly. The order is perfect and exactly matches the colours on their website thumbnail. As a bonus, Dressew included an extra .4m of cloth with my order, complete with a happy face note on my invoice saying my purchase was the end of the roll! I loved your shop when I was living in Vancouver, and I feel stoked to know that I can order online without hesitation. Thank you, Dressew!
Carmem Lima: Um lugar onde você pode comprar tudo para artesanato, tecidos de malha e algodão, fantasias, muito bom e baratissimo
Nurgul Zhumabekova: Budget friendly fabric store. My favorite place to buy fabrics and knitting supplies. I have been buying from here for the past 5 years. Always satisfied! The place have everything for everyone. You can find everything from the buttons to Halloween costumes.
Stacey Keating: If you know you know!!!
dafne alehandra: Great variety of products but very expensive
Sara Martin: Lots of options was varry bust 20 minutes before closing on a Saturday no surprise there
Navi Jay: One stop shop for all your sewing and fabric needs. I first started going to dressew when I started fashion school in 2011 and haven’t stopped going since. I find everything I am looking for here. Highly recommend checking it out if you are looking for any type of fabric. They have a wide range and their prices are really good too.
Meaghan Skelly: The workers are so sweet 😊
brian hu: Low-priced cloth. Not bad
B. John Doyle: Dressew gave me a wonderful shopping experience yesterday. Not only did they help me find what I was looking for right at closing time, someone even went into the stockroom to get what I was looking for when it was not on the. That's not shopping, that's love.
Laura Mulkerrins: Awesome for any and every kind of fabric!
Gail Mitchell: There was a huge sale the day I went. I thought I would have trouble getting assistance. The place was packed. No! They were so helpful. Loved this store
Laura McNaughton: I love this place! Fabric is reasonably priced. They have the best selection of sewing notions, appliques, etc. And, fun costume pieces.
YukonSix: You just have to stop ,visit, buy
Judson Pooyak: Great place great staff
Hermione Flavia: Omg, I love this store so much. They've been here, in Vancouver, for decades and are family owned. The staff are delightful and helpful. Their range is so great, and I love that they have things at a range of prices, so there's something for every budget and skill level. They also have a clearance section with deadstock, meaning they help keep textiles out of landfill. I shop here regularly, as I've been learning to sew the last few years, and I highly recommend them. I often use their online shop as well, so if you're not nearby but looking for a fabric store, you can still shop here.
Madeleine LeBlancReiser: My favourite place to buy fabric and sewing notions!
duaneology: I took my daughters here and their brains nearly melted from excitement over the selection.The staff is also very friendly and helpful.
Monet Forbes: Great stuff great place, just wish they were open Sundays! But hey it's family owned and everybody needs a day off!
Alphonse Quenneville: Shady part of town, but everything needed for sewing...
6. Fabricland - Richmond
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3.7
352 reviews
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Address: 1678 SE Marine Dr, Vancouver, BC V5P 2R6, Canada
Schedule: Open until 8:00 PM
Telephone: +1 604-321-1848
Business type: Fabric store
d dezzer: High prices
Jen Maarsman: Always a lovely time!
Luisa Baron: Gave this store a one star review or less if I could . The employees of this location where soo rude when addressing us , didn’t want to give us pointers to what we needed to buy and ontop of that, they were checking me and my friends out probably thinking we were going to steal something from their location cause we are people of color.DO NOT RECCOMEND GOING TO THIS LOCATION DUE TO THE CUSTOMER SERVICE. I work in customer service and I don’t direct the way they were directing to us even when I’m having a bad day . This is something else.Their fabrics are nice but try to avoid talking with them to not get treated badly .
Tanya Jellison: Friendly staff and great products
Nathan Wood: I come here once in a while and every time staff here are really helpful! Typically I'm looking for notions and they keep a reasonable stock in store.
Zohar Hagbi- Intuitive Art Beat: They always say, buy local. However when local is extremely expensive maybe you should order from Amazon instead. I bought a throw pillow insert from this place 2 years ago , the price was 10 dollars for one. I went there a few weeks ago , the same one was 30 dollars a pillow! An insert for 30 dollars! I was shocked.The cashier said, oh if you have a membership, ( I did not) right now it's on sale for 50 percent off. Plus 25 dollars a membership .I went and bought 2 for 20 on Amazon.Maybe this membership is good for people who usually go and shop there but they lost me as a potential customer and I will never shop there again.
The Anne: Friendly staff. Clean and organized store. Nice variety. Good sales. My only complaint was that it took a little coaxing, to get them to deliver what was ultimately satisfactory customer service
Rob C: Love this place!
Terilyn Olver: 2 stars for the huge variety of fabric, great discounted prices and for one of the staff members. I dealt with a very friendly lady who came up to me and asked if I needed help, and when I was ready she was there for me right away. She was quick at cutting, and writing up the receipt to bring to register. She also made sure to double check how much I wanted cut and as a new customer I was very pleased with her customer care.She called over a woman named Maureen to hop on cash to check me out, and Maureen is the sole reason this review only has 2 stars and the only reason I’m even leaving a review. If I was just leaving a review based on Maureen herself, I’d give her negative 2737 stars and suggest you shut down your business. This isn’t the first I’ve seen written about her and I’m sure it won’t be the last, but she is actively deterring your customers and deserves a call out.Maureen was incredibly rude, and stand-offish. I noticed a fabric marking pencil beside the register in a plastic cup and because I couldn’t see the price (it wasn’t faced towards me) I asked Maureen how much they were. She stood there in silence for a few seconds, scowled at me and said “its on the thing.”Gee, thanks Maureen. You could also clearly see the price as it was facing you so just as easily could have just told me the price or asked me to turn the cup around. I wouldn’t be asking you a question if the answer was obviously in front of my face. Don’t be in customer service if you hate servicing customers. You’d think with age comes knowledge, but maybe for some it just brings crudeness to others and a need to ruin someone else’s day.
Brian Shaler: My first time here. Much bigger than it looks from the outside. My daughter really wanted to make a pillow case with her grandmother. We picked the fabric and the cutter made sure we got the right amount of fabric. Ended up being bang on. Couldn’t ask for more.
A: I don’t come here often but in my last two visits here, I’ve experienced the same thing so I thought it warranted a review.My take away is that the employees here have some sort of gatekeeping mentality to keep fabric crafts only for the elderly. I’ve witnessed the employees cut fabric for older ladies in line ahead of me and had pleasant conversations with them but when it was my turn, suddenly I was treated like I was a nuisance and like I wasn’t supposed to be there. Not even a “hi” or a look towards meI used to love coming here as a kid and looking at all the different fabrics but now as a young adult, I’m being treated like I’m not welcomed there. So be it. I’ll take my business elsewhere
MIke Hill: Found the perfect stuff for my project
Mary Sa: Good👍
Tiberius B: Totally recommended. They have a wide variety of products. Very large store with parking at front.
Larissa Farkas: Great seleciton, but not great customer service... the employees couldn't be bothered to help you out. I handed the lady at the cutting table the skirt I was making, and told her I wanted to make 4 of these skirts... she only cut enough fabric for 1. Very disappointing to have to make another trip... but will be going to a different store this time.
Denise D: I will always give Trinity 5 stars. This Lady is the best, as well as the South Asian lady who cuts fabrics. I do have a problem with the 2 Eastern Block women, they are so RUDE. They make me dread going to this store.
Howard Poon: The staff were helpful to me when I looked lost - and yes, I was lost because I'm far from a textiles expert. They were friendly and not intimidating for me to ask beginners' questions.
sam Guru: This is very good store very helpful for sewing needs you can get every thing belongs to sewing good service
Rana B: This review is only for Deana at the Langley location. Deana needs to be trained on how to speak to customers and handle customer service related issues. At the time of interaction with her she made myself and the people around us feel like we're worthless, to the point where other customers and myself just walked out. I will never return to this location as long as she's working there, and this is a heads up for any one who is also planning on going to this location. Did I mention she's an ASSISTANT MANAGER of the store? I paid for a year membership that, sadly, will not be used.
Dr.Tanya Gee: TRINITY: outstanding customer service! Knowledgeable, kind, patient…..just a true delight to experience service from someone who truly cares about their customers and their job….thank you!
Margot Allen: Good selection but sometimes the staff are not so polite. Still good quality product and usuallythe service is very good.
7. FABCYCLE - Vancouver
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5
20 reviews
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Address: From Elevator to your LEFT Sun Wah Building / BC Artscape, 268 Keefer St 4th Floor, Vancouver, BC V6A 1X5, Canada
Schedule: Open until 5:30 PM
Telephone: +1 778-829-4245
Business type: Fabric store
Suzy King: I love that they are recycling so much fabric. I got a LOT of scraps to use as stuffing for an art project and some great fabrics as well. Really friendly and helpful! 💛
Catherine van Kampen: Wow, just wow!I bought super inexpensive zippers from Fabcycle last year and was impressed with those. What compelled me to write this review is that I recently ordered a mystery knit pack for some very cheap price, along with 2 selected pieces of French Terry. I am making hoodies and T shirts this time. Oh goodness, the surprise pack is amazing! It's silky feeling rayon or bamboo lycra, I think, and just such nice quality. Other than not getting to pick the colours (the surprise part) it's the BEST deal since my free sewing machine. 🤣
annelise g: Delightful store--so much fabric at amazing prices. Staff are knowledgeable and friendly. You'll have to hunt--but that's the fun!
VMHamel: The prices are very good and they have amazing customer service, plus buying from them keeps material out of landfills, it's a win win!
Patricia Pihlaja: Love the idea of selling textiles to avoid it filling the landfills. Space is cramped and messy. Staff were wonderful.
Karen W: Great prices and some great deals if you know what to look for
B B: This is a FANTASTIC little hidden gem! I’m just learning to sew and wanted fabric to make dog hoodies, Emily was absolutely fantastic at helping me pick out fabric and was so fun to talk to as well. When the staff found out I have a Corgi they were so excited to see pictures and we swapped stories about our pups which was awesome. The prices were insanely cheap and it’s great quality fabric! The staff are amazing and this will be my go to fabric shop from now on!!
vanessa c: I love Fabcycle for its initiative and as a business. I'm a big fan of salvaging whats old/tossed away, and now I can apply this to my sewing side hustle. Their fabrics are exactly as described, well-priced and they have a lovely selection. I also appreciate the fun they have in making promotional material.
Kreepy Peach: angels work here 3 3
Linda Bennett: Great place for discounted fabric & notions. It's also good to keep fabric out of the landfill.
Laurie M.: Fun, helpful staff, the women here really know their stuff. They were most kind to this Home economics sewing class drop out.Such a wonderful concept to divert fabric that would have been wasted into a small retail business. Supplies maybe limited, so pick stuff up ASAP when you see it. Needless to say, they have a great prices!Tip for anyone doing Zoom or self tapes, pick up some beautiful blue fabric. It's pretty much wrinkle free and drapes beautifully. Many other colors for a Zoom background, too. Really ups your game!
Monti Salemohamed: Amazing service. Irina is a gem of a person and they are always quick to reply and they always go above and beyond!
Derek Driscoll: The best. What else needs to be said! Super jolly vibes and really great finds.
Aria Finley: I ordered one specific bolt of fabric and some small scraps and big scraps and I am so thrilled with what I recieved!! That is the least I have ever spent on fabric, yet it was not an insignificant amount!I absolutely love what they are doing here and I don't think I am going to be buying fabric anywhere else from now on
Nadine Canuck: I have ordered twice. Quick delivery (free with minimum purchase, and always as advertised. I have gotten great quality fabric at 1/4 of retail pricing.
Rachel Casel: I ordered from FABCYCLE online because I love their commitment to eliminate textile waste. The prices are affordable, the website was easy to navigate, and the dead-stock fabric I purchased was just as they described. I was very pleased with my experience and will order from them again!
Oyster Oy (Jardin des huitres): Geat communication with the organization. The fabric and notion were exactly as expected.I liked the "by the pound" fabrics. The pieces were much bigger than expected and there was great diversity in colour, texture and material. It feels like suprise bag and that makes it just so much more fun!
Emma Burke: They had exactly what I was looking for and the ladies are so friendly and helpful! I’m already excited to go back :)
Blanca Amieva: If you looking for place to do a project and save the earth this a place to go just need to do an application and the are very nice staff and very good price
Aurore: I love going to Fabcycle. From the smiley owner welcoming you through the doors to the great selection of fabric rolls, fabric scraps, threads, elastics and even buttons. Knowing that I am saving those from going to landfill is the cherry on the cake. I go there on a regular basis as they get new stock all the time. Keep up the good work!
Jackie Wheatley: I have been going to Fabcycle when I can since they opened. It is a great place to get either scraps for testing patterns or getting that nice fleece for your next hoodie. The staff is always willing to help and has extensive knowledge on what fabrics you might need.
8. Pfaff Sewing Centre Of Vancouver Ltd - Vancouver
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4.1
34 reviews
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Address: 2404 Granville St, Vancouver, BC V6H 3G6, Canada
Schedule: Open until 5:00 PM
Telephone: +1 604-734-7007
Business type: Sewing shop
Diane Whitehead: As of April 17 2023, Still no repair completed on this machine. You would thing that after 3+ years someone would make an effort to get this machine repaired or even respond that the cannot do the work. WORST service in the world!My sister has been waiting for her sewing machine to be repaired for 2 YEARS!! She has been to the store on more than two occasions to pick up the machine, 'supposedly ready' and still does not have her machine. The latest (last two weeks) is that it has been repaired but doesn't work and they have no idea when it will be repaired. Be aware when taking your machine to this location for electronic repair. If they don't have the ability to repair the machine they should say so! They seldom answer the phone and leaving a message is impossible as the mailbox is always full. Occasionally, they will cal you back. She wants her sewing machine back!
Kelsey H: Exceptional service. Kind and thorough! Couldn’t recommend them more.
Joline Rath: The staff here are kind, knowledgable, and helpful. I've purchased a new sewing machine, a used serger, and an iron here. Fantastic customer service both on the phone and in person. Will be back!
Susan Jung: Amazing customer service! Friendly, knowledgeable and truly happy people work here. Sabine is the consummate teacher who is always kind and patient and will answer any questions you have with her excellent repertoire of sewing knowledge. This is the place to go if you have questions about machines, repairs, sewing etc. If you see James there, he knows everything in the industry and is more than happy to help with a smile! This a business I trust and is the only place I bring my Pfaff machine to service. I will be back. Thanks so much for the excellent job on fixing my Pfaff sewing machine!!
Ann Loth: There is basically no way to contact this store. If you call, they don't answer, and the voice-mail is full. Their Facebook page doesn't allow messages or public comments. Their "website" is their Facebook page.
Andre_58_Hockey: This experience incetified me to consider more local shops when purchasing specific goods.Great and reliable service at Pfaff's on Granville. I had an issue with my machine...no questions asked and they gave me a new one. The owner even gave me some durable thread and a box of needles for my hockey gear free of charge. Buy local instead of Amazon!! No regrets! One happy customer left this neighbourhood shop.
Mark Fofo: I’ve known this shop and this family for years. I’m in the industry and they are terrific.I wish I could select more stars.
CellF CARE: Hanna, the lady that helped teach my wife and I about the sewing machine we bought there was awesome. Very patient, explained set-up procedures in detail, etc. She is definitely an asset to that business. Thank you, Hanna. Keep up the great work.
Charmagne Gibb: Friendly, knowledgeable and no pressure sales. A family run business who take great care of their customers.
MARIA ANGELICA BOTERO VERA: the best service, I can found all I was needing
Odessa Cadieux-Rey: I don't know what they're like if you have a Pfaff machine but they're unhelpful and snobby if you don't. I went in once to ask if they did repairs on other brands and they just said "we're Pfaff" and nothing else. Ok... bye then. Then when my partner phoned to ask the same, they said no and ended the call without any advice or referral. Well I won't be going there if I ever do want a new machine.
Barbara Cochran: I called from the Sunshine Coast & Sabine arranged for repairs on a day I would be in the city. I was able to return in the afternoon to pick up my Pfaff 1199 before going to the ferry. I was very happy with the service & the repair. My 41 year old sewing machine is working like the day I bought it (I broke it myself so no reflection on the brand's durability).
Chloe: Contacted this store multiples times to try and source a missing part for my machine. Each time they said they would get back to me and then never did. They told me the manufacturer was closed due to Covid but after contacting a different Pfaff retailer I found out that the manufacturer had reopened and that this store had lied to me about it being "closed until further notice" in order to avoid helping me with my simple problem. If you need help with your Pfaff do not bother going here, instead contact A Great Notion or Castle Sewing Center, they are much friendlier and actually willing to help you.
PHILLIP LOW: love this shop. they sell quality products. knowledgeable staff.
Katharine Casey: I searched and searched Vancouver for a sewing store where it felt cozy and welcoming. Pfaff on Granville hit the mark. Sabine and crew are friendly and helpful. I bought my Pfaff sewing machine and couldn't be happier. And when I wanted to upgrade - no problem. They took back the machine I had bought a few months earlier and I only had to pay the difference in price to get the fancier machine. And when I had questions about the machine (the different razzle dazzle things it could do) - again, no problem. Sabine hosted me in store for a free lesson and has answered my many emails and phone calls with instructions and helpful tips and tricks. My friends have now bought their sewing machines from Pfaff and are too enjoying the fantastic service and help.
Charlie Dan: Very helpful
Michelle Schnittker: A great shopping experience . Excellent customer service . Sabine was awesome and patient when I was trying out different sewing machines . Vast selection of different sewing machines . Store is highly to recommend
Connie Freitas: I took my kenmore machine in because it wasn't sewing properly. Customer Service was very friendly but they kept my machine for quite a while and they lost my extention cord. I paid for their work (hours) but the issue was not fixed. Not going there again.
Tina Hollands: So pleasant and knowledgeable!
Tess Singson: Was referred to this store by a Dressew staff when I asked about presser foots. Did not find what I need, and the staff did not suggest any other place I could go to.
Deborah Wilson: Meh. Ordered a hoop for my embroidery machine. Months later still no hoop, no calls from the store to explain why. Not happy with the customer service.
9. Maiwa Granville Island - Vancouver
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4.8
26 reviews
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Address: 1663 Duranleau St, Vancouver, BC V6H 3S3, Canada
Schedule: Open until 5:00 PM
Telephone: +1 604-669-3939
Business type: Craft store
Wanda Gómez: Me encantó, adorable atención y variedad de productos
RJF: A very unique retail experience. I love the clothes and unique goods there.
Lola Y.: Очень уютнентко
Duaa Yamani: The people who are working there are friendly and informativeGreat store for natural dyes and fabricsRecommend
Cindy Blair: So fun and inspiring. 😍
Faith Brownlee (Nerdmaid Faith): Lovely store but I found the customer service to be a bit judgemental. One of the employees literally made a face at someone who was browsing through products (the usual behaviour of someone looking to purchase something from a store that sells items of different varieties) and overall I felt very unwelcome. Thankfully I found a very cute gift that I came in looking to buy for my husband but the overall shopping experience was uncomfortable.
Rebekah Thomas-Cook: Lovely and diverse selection of textile materials, but sadly staff have been passive aggressive and rude on multiple occasions without cause.Hoping that this problem can be addressed so people can feel more comfortable shopping here!
Mitchell D'Kugener: Awesome selection of stylish hats for men and women
Nuri Jogja: Koleksi tenun, sutra, batik, jumputan dll dr India. Harga sesuai. Pelayanan baik, ramah.
Lindsay Irwin: Today I found myself at Granville Island picking up groceries with a stop into Maiwa textiles. The selection was wonderful and the young women working there today was so lovely and helpful , great to see as these days good service is rare, the shop gets two thumbs up for the product and five stars for the help I got from the young clerk, I believe her name was Belle ,, will be back on my next trip to Granville market
Evan Harley: The go to shop for natural dye stuffs. There were some very beautiful hand dyed fabrics that I wanted to leave with but couldn't justify. The store is packed with all sorts of great things. I am sure that I will be back at some point.
Leanne Lengagne: Maiwa is a must to visit for anyone interested in textiles and dyes. There is a great selection of naturally sourced dyestuffs and enough instructions to make it a diy success.
sara ~: What to say about Maiwa? I've been buying their clothes, natural dyes & furniture for decades. If you want to know your purchasing is supporting the communities it was made - Maiwa is for you. It's obvious this family puts their work firmly in the benefit of farmers, weavers and carvers...A constantly changing clothing and fabric line keep things fresh & interesting. Supplies are always of high quality & the staff are always helpful & knowledgeable.I look forward to my visits & appreciate the genuinely good staff - always ready to help.
Harald Eberl: Interesting Store to visit
Lucy Yin: I want go there for every month. I always thinking about the beautiful colors stuff.
Kulwant S: Great collection , nice ambience :)
Vi “LiVi” Li: Beautiful natural colours of hand dyed wool , threads and materials but I have not bought any since they too pricey for me as I am a mediocre crafty person. And if I were try out, my extended family has a lot of leftover wool six strand and hand spun wool from an old hand knitted sweater business which were imported from New Zealand & even then, still have tons to donate to non-profit group.
Michael Moriarity: The garments and clothing from Maiwa are truly beautiful and stunning in colour and certainly demonstrate quality artisan techniques..over the years we have been drawn to this shop because of the staffs knowledge and friendliness…we always leave with a feeling of bringing India into our home..over the years we have attended their craft talks and have appreciated even more the textiles we have purchased..
Soheila Aghajani: Nice place and more comfortable and also you can find everything about design especially for fashion designers.
Manon Lee: Lovely customer service. I feel like I am talking to another human, not someone "serving" you. Real connection you know?Beautiful shop, delightful selection. They have some lovely Anchor floss for embroidery here!Currently trying out there felt animal kits. Making progress!
L. M.: This is a magical shop for those that love fabric arts. Beautiful natural dyes, gorgeous silks and wools plus waxed linen thread. Great workshops and friendly staff. I love this shop.
10. Michaels - Vancouver
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4.1
2139 reviews
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Address: 665 W Broadway, Vancouver, BC V5Z 1G7, Canada
Schedule: Open until 10:00 PM
Telephone: +1 604-638-2523
Business type: Craft store
Jamie Robinson: Such a big store with a wide array of many different craft supplies and storage loved it
A.C. S: Just not accessible, if you can't find pay parking. Walk and walk is only way around her.
Francesca Murray: Some items were overpriced in comparison to other stores
Art N.: Convenient location but they don’t really have a consistent restock on a lot of their products, unreliable in that aspect.
Stephen Chen: This shop nearly 1/2 of items are out of stock, hv no idea how they managing this
Lorraine Baker: Well organized. Friendly helpful staff. Some basic items seem to be low in stock the last few trips. Hopefully supply chain issues sort themselves out.
Nazeem Junggee: Best place to get a wide variety of art supplies. Prices are decent. Good customer service from friendly staffs.
Vincent Lee: I always love how organized and clean it is at this location. I come here once a year. But it's about an hour and a half visit... LolTodays find was by word of mouth. Terracotta pots and bases in all sides were there at REALLY affordable prices. I picked up 3 of each.My pots were $3.99 each and the base was $2.99 each. I have gone to Canadian tire and home Depot and they were prices extremely high.I highly recommend you come check out all these deals.
e: polite cashiers
Abigail Lo: Always a pleasure coming in here to buy supplies! Staff is always friendly and knowledgeable. Very inviting environment :)
Dominic Rechner: Great, diversified art and craft store, always lots of specials, parking below.
Carl “Budd” Stymiest UE: For those crafty ideas, check out Michel's on Broadway in Vancouver. Huge Sale on now.
Надежда Сорок: Мне понравилось, большой и просторный. Купил кое-что со скидкой.
Maryer Díaz: Love this place, it has everything you need for any craft you want to make, decorations, etc
Tracy Dreams will come: Large, clean-ish, bright, store with huge selection of majorly OverPriced items! Can rarely find any staff whatsoever !! And that's Michael's for ya!!!
Babs Gordon: Consistently friendly and helpful staff. Great selection for most crafts. Would highly recommend installing the app to help you plan your visits and keep apprised of current sales and stock levels. Avoid during lunch rush (everyone who has a little extra time while headed back to their desks will be there, myself included)!To help curb (or encourage) all your ADHD overspending urges, they also provide terrific coupons applicable to your next visit.Removing one star just on the basis of layout: there's a separate section on the left side of the store that's just so easy to overlook, and this place could really use a public washroom considering the typical length of a customer's visit.
SN: Nice staff but the stock at the store is NOT great; so many empty shelves. I wanted to buy embroidery floss because you can’t purchase it from Michael’s online and while the price was good, half the colours I needed weren’t available and the staff said there was no way of knowing when new stock would come in and to basically call twice a week when they get their shipments.
David Drezdoff: Easy to find items. Well organized and laid out.
Zhang Robin: This is a place where you can find all the craft things.
Neale Adams: Had what I needed. Friendly checkout.
Chris: Good selection of craft items.
11. Maiwa East - Vancouver
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4.5
26 reviews
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Address: 1310 Odlum Dr, Vancouver, BC V5L 3M3, Canada
Schedule: Open until 4:00 PM
Telephone: +1 604-669-3939
Business type: Fabric store
12. Mason Sewing Machine - Richmond
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4.1
62 reviews
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Address: 310 East Kent Ave S Unit 106, Vancouver, BC V5X 4N6, Canada
Schedule: Open until 5:00 PM
Telephone: +1 604-327-3800
Business type: Sewing machine store
13. Fabricana - Richmond
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4.3
287 reviews
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Address: 4591 Garden City Rd, Richmond, BC V6X 2K4, Canada
Schedule: Open until 6:00 PM
Telephone: +1 604-273-5316
Business type: Quilt shop
14. Daniadown Quilts Ltd. - Richmond
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3.8
10 reviews
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Address: 1270 SE Marine Dr, Vancouver, BC V5X 2V9, Canada
Schedule: Open until 5:00 PM
Telephone: +1 604-324-8766
Business type: Bed shop
15. Williams-Sonoma - Vancouver
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4
157 reviews
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Address: 2903 Granville St, Vancouver, BC V6H 3H8, Canada
Schedule: Open until 6:00 PM
Telephone: +1 778-330-2581
Business type: Kitchen supply store
16. Tom's Sewing Centre - Surrey
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4.2
62 reviews
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Address: 8338 120 St #102, Surrey, BC V3W 3N4, Canada
Schedule: Open until 5:30 PM
Telephone: +1 604-507-2841
Business type: Sewing machine repair service
17. Tom's Sewing Singer Dealer - Burnaby
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3.9
24 reviews
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Address: 6190 Kingsway, Burnaby, BC V5J 1H5, Canada
Schedule: Closed ⋅ Opens 10AM Sat
Telephone: +1 604-437-1633
Business type: Sewing machine repair service
18. Stitch and Bobbin - Gibsons
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4.5
21 reviews
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Address: 1100 Sunshine Coast Hwy #109, Gibsons, BC V0N 1V7, Canada
Schedule: Open until 5:00 PM
Telephone: +1 604-840-3388
Business type: Sewing shop
19. Dragonfly Quilting & Gifts - Surrey
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5
19 reviews
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Address: 17802 66 Ave, Surrey, BC V3S 7X1, Canada
Schedule: Open until 4:00 PM
Telephone: (800) 663-0226
Business type: Quilt shop
20. Bed Bath & Beyond - Vancouver
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4.1
631 reviews
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Address: 1740 W Broadway, Vancouver, BC V6J 1Y2, Canada
Schedule: Open until 8:00 PM
Telephone: +1 604-733-2291
